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Chevy Tahoe Door Lock Problem

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Comments

  • Just got a 2008 Tahoe with 46k miles days ago.

    I have this same problem on driver door. Lock gets stuck, and is also making banging noises when driving, as if there is something loose inside or the latching mechanism is losse.

    How to proceed? I am in ZIP 77381, VIN: 1GNFC13088R118797

    Driver side window is also making squeaky noises too when rolled up and down.
  • I understand that you just purchased this vehicle, and I am sorry that these concerns have already surfaced. I looked into the vehicle's information and did not see any open safety recalls, and that you will still be within the powertrain warranty until 11/28/2012 or 100,071 miles, whichever comes first.

    If you are interested in a Customer Assistance Case, please email us more information, including: your name and Edmunds username (helps us match up posts to emails), contact information (phone and address, please), and the name of your preferred dealership.

    Regards,
    Sarah
    GM Customer Service
  • Omg, I am supposed to pick up a 2008 Tahoe to try out before I buy it, and the reason I don't already have it is because it HAD TO HAVE AN ACTUATOR REPLACED! What am I getting into???I won't be charged for this one, but I can see what to expect in the future. This dealership doesn't have the best track record with me anyway, but it sounds like I will be fighting GM as well. To pretend that this door-lock problem doesn't exist is absurd! I'm glad I saw all these posts so I'm better prepared when I confront them about this. The second problem they fixed was something about an emission control causing the check engine light to come on. Is this anything serious?
  • So, I was post #339 earlier on this page. I had a third actuator go out recently and decided to contact Sarah at GM based on posts she had placed in this forum.

    I am happy to say that Christina contacted me in Sarah's place the very next day requesting more information. I sent that along and she forwarded all my information to a district specialist for my area.

    Danielle was my district specialist and she contacted me the following day to be a liason between my dealership and me. We worked out a time for me to take my Suburban in and they completed the actuator repair "under warranty" (even though my Suburban has 56K miles) for me and checked all my other locks to be sure they were all in working order at this time.

    I am happy to say that I am a satisfied GM customer! If you are having difficulties with your actuators, I would highly recommend contacting Sarah or Christina. They were happy to help and were very efficient. While I do think this is a systemic Suburban/Yukon problem, they seem to be doing what they can when they are contacted about it.
  • big02big02 Posts: 3
    GM stepped up and did so with stlye and customer service/satisfaction in mind! I was post #345. After my post I also sent an email to Chevrolet.com through a link on my Onstar account. Next AM received a call from Chevrolet rep. who conferenced me in on a phone call he made to my dealership. Made an appointment that PM and an hour and a half later lock was fixed! Completed within 18 hours of my posts. Was quoted a fee of $60 for a necessary diagnosis that was waived, so I paid zero. Another satisfied GM customer.
  • Well, new to the Chey truck line-up and within the 2 months of owning my first maintenance issue appeared. So after some easy research, it appears I am a fool to think my passenger door lock will fix itself when "the weather gets warmer". So, I stand in a long line of WTF is GM doing about these door actuators. I am definitely out of warranty and I can safely assume the $100 dealer assessment will tell me the actuator needs to be replaced at ~$400. I can save $ by doing the repair myself, but I shouldn't even have to concern myself with the repair for something that is obviously a defective part/design. I have 3 kids under 6 years of age sitting in the back seat and I will always wonder if their doors locked properly. This concern removes the safe cozy feeling my wife and I had about our new suv.

    I extend this out to Sarah (gmcustsvcsarah) I will send you an email with my info. Maybe you can help me. It's worth a try.

    On a side note in response to other comments made in this thread:
    I've owned several GM cars in the past, then moved to Toyota and Acura for awhile. Well, IMO GM is missing the game when it comes to reliability and customer service. In today's tough economic world, more and more consumers put an strong emphasis on customer service when shopping knowing their hard earned $ will be supported if something were to go wrong. Pretty simple...keep the customer happy and they will come back. I work in a service industry and if I don't follow this simple rule...I will be jobless.
  • I originally posted #328. I have emailed Sarah from customer service on Dec 9th. Nothing! I see she has help resolve some issues for people but i apparently have fallen through the cracks. Check your email! Dec 9th 2011.
  • steverstever Viva Las CrucesPosts: 41,286
    edited January 2012
    Email sometimes gets lost in the ether. I think one of the GM reps also mentioned some technical issues a while back that resulted in some lost mail.

    I suspect that if you forward your email to Sarah again, you'll get a response.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • I am so pleased to hear the results of your case! Thank you for your kind words, and if we can ever assist further, we will do our best.

    Regards,
    Sarah
    GM Customer Service
  • Our main avenue of evaluating these situations is to set up a Service Request with us, if you haven't done so already. Please send us an email at the address in my profile with the following information and my coworker Christina will guide you through the next steps: name/Edmunds username, your contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership, as well as a description of your concern (which I realize is posted here, but it can be difficult to link emails to posts at times).

    Best,
    Sarah
    GM Customer Service
  • Thank you for getting in touch with us. As my coworker Christina handles a bulk of the emails from Edmunds, you should be hearing back from her. If you don't please let me know!

    Sarah
    GM Customer Service
  • I want to sincerely apologize that your email was missed, ndhousemover! Please, if you haven't already, try to resend the email to us. Again, I am sorry for causing more frustration on top of a vehicle issue.

    Best,
    Sarah
    GM Customer Service
  • Wow, I googled my lock problem and can't believe it is this big of an issue.

    Of course both my front door locks go out on my 2008 Tahoe a couple of months after my warranty expires.
  • We are setting up Service Requests for any of our customers who are experiencing this particular concern. If you wanted, please contact us by email with more information, including your name and Edmunds username, contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your preferred dealership.

    Regards,
    Sarah
    GM Customer Service
  • dmntddmntd Posts: 20
    I would gladly email you that info but since my Tahoe is a 2005 I know for a fact there is no recall on this issue so I do not want to waste yours or mine time. But I would like to know why the Chevy dealers are not aware of why a lot of the Tahoe's have a manual locking button for the liftgate and window and a lot of them dont? Mine for instance does not have a manual key hole for my liftgate so I cant even manually open the glass or liftgate. I find this a safety issue since I do have a 3rd row and its impossible to exit the rear due to no internal liftgate release or external key hole. I so cant wait to trade this headache in for something more reliable and be able to deal with a company that will stand by their products.
  • At about 38,000 mile my suburban's driver door lock began to fail. I took it in to the dealer and discovered it was a $250 + repair. Shortly after that the drivers side passenger door began to fail and now all 4 doors are failing. So I am looking at about $1000.00 to repair all doors and it only has 42,000 miles on it. I am very disapointed in the craftsmanship of my suburban. I had previosly owned 2 dodges, a 2003 2500 quad cab 4x4 and a 2004 Duragno. Both were purchased new and neither one of them had the problems this suburban has had. I a really sad that chevy is aware of the actuator issue and has failed to recall the problem.
  • We would like to get a Service Request established for you through Customer Service to evaluate what options may be available for you. Please send us an email with more information, including your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Regards,
    Sarah
    GM Customer Service
  • This seems to be a major epidemic with Chevy's door lock actuators... I bought a 2009 Tahoe and we love our truck. Like the commercial Chevy runs deep in our family. We have bought a 2006 Trailblazer, 2009 Malibu, and my wife's baby the Tahoe. We're very disappointed with Chevy lately, how does two actuators go bad the same time. I know parts are supposed to be replaced on vehicles but two actuators... That seems fishy to me. It seems that Chevy knows about this problem and are not attempting to fix it. I'm a Soldier and I live on a fix income and I earn my money with a lot of sweat like most Americans. I will pay to get my truck fix, but this is the last time I buy Chevy.
  • I just I will join the thousand of other bloggers to say I have all 4 door lock actuators broken. They went out one at a time over a 4 month period of time. I drive 250 highway miles a day so I am out of warranty log before the problems started. I have no intentions of going to the dealership to spend $100 on dianostic only to be quoted $1000+ to fix a problem with the same defective Chinese motors. I current have 4 Chevy in my household but have lost confidence in the quality of this company and the fact that they refuse to fix a defective part with a recall.

    I found a company called GruvenParts.com who have sucessfully replaced the cheap chinese actuator motors with USA motors and fixed the problem. I think I will send my dfective GM actuators with defective chinese motor to this company to fix.
  • Just wanted to update regarding the below case. I received a call from District Specialist Kristen on Thursday, 1/12/12. I received an unsatisfactory resolution call on this afternoon with the same offer from GM as before, a 50/50 split on repair cost which I find to be unsatisfactory due to the issue being wide spread and known to GM. Unfortunately this has fractured my relationship with GM and it is highly unlikely I would purchase or recommend a GM vehicle in the future. Hope everyone has better luck than me. Have a fantastic day! (interesting note - I was told they (GM and the dealer I purchased from) may have provided more assistance if I had more maintenance performed at the dealer. Strange? Most of the maintance services offered by my dealer are 2-3x higher than my local repair/maintenace facilties so that means I still would have paid for it ( the lock repair) anyway. Gotta love GM and the screwed up thinking and management!) P.S. I am loving the new MKZ concept from Lincoln! Looks like I may be going back to Ford!!!
  • Dpernell,
    Would you please post or email your case number? We want to follow up on this to make sure that everything was handled appropriately.
    Regards,
    Sarah
    GM Customer Service
  • dnf1dnf1 Posts: 1
    edited January 2012
    I googled 2008 Chevy Door Lock Problems and landed here. Surprised to find this to be a manufacturer component failure, thought I was special ; )

    I purchased my 2008 Tahoe new, in September 2008. All four of my door locks have now failed. Started with the front passenger door about three months ago and progressed one by one. This is my first Chevy vehicle, owned nothing but Fords prior to this purchase.

    Have any of you had success in obtaining no cost repairs to your vehicle which is out of the warranty period? I don't understand why Chevrolet would continue to use defective parts which are know to fail?
  • Well I guess you can add my Tahoe LTZ to the list. It started out with my passenger side door lock then within a week the back driver side door went out. Now it's been almost 4 weeks and the other 2 door locks have gone out. Like others out there with this same problem I too have been loyal to GMC, Chevy and Cadillac, but it's getting real hard to stay loyal.

    I spoke with my local dealer and they told me there was nothing they could do to help with the cost to replace all 4 units. I expect to have to pay for routine maintenance on my vehicles but $1,000 to have my door actuators replaced on a vehicle that's only 3 years old and 50,000 highway miles.

    The bad part is this additional cost is now my responsibility because the manufactor, GMC, made the decision to install CHEAP China made parts on an American made vehicle in order to save a couple dollars. I'm sure everyone else with this problem would agreed to have paid a little more when we purchased the vehicle in the beginning to have quality parts installed.

    I can't believe there as not been a recall on this problem.
  • Thank you for your service in our military, gcornavaca.
    We are trying to address this problem through Customer Service, but to do so we need to set up Service Requests for those experiencing this concern. If you would like to pursue this, please send us an email with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership) and we'll move forward from there.
    Sarah
    GM Customer Service
  • We are hoping to get this resolved through Customer Service. Please get in touch with us via email with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership) and we'll get a Service Request set up for you. (Make sure to also include that this is a door lock concern, please).
    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • I have a 2009 LTZ Tahoe and have the same electric door lock issue. My Tahoe as less than 50K miles and it cost more than 50K and to have such a basic function as electric locks to be malfunctioning and not to be covered or a recall! I went to my local Chevy dealer and was told it would be approximately $300 per door. I have two lemon doors my back passenger and driver door. The first to go was the back and during the Christmas holidays I just happened to be standing near my driver door and noticed it was not locked after clicking my remote. I felt somewhat sick knowing how much shopping I had been doing and that someone could have taken thousands of dollars of gifts all because GM / Chevy hasn't made this a recall so the locks are fixed before something such as theft occurs. I don't know of anyone who walks their vehicle to be sure all doors are locked before leaving it that's the point of a remote. I have owned five vehicles in my life and none before this had and electrical lock issue and if you combined what i spent on all five cars it would be less than my Tahoe. I do love everything else about my Tahoe I would just like for this defective product to be replaced and fixed.
  • chig1chig1 Posts: 1
    Add one more Tahoe to the list. 2009 Tahoe Z71 drivers door lock stopped working a few weeks ago (42k miles). Based on reviewing this forum, I haven't complained yet since I'm expecting all my other ones to fail soon and am not too keen on fixing something that is so obviously an issue with the part GM has supplied.
  • dabadaba Posts: 2
    2008 Suburban
    VIN 1GNFK16398J221282
    Purchased From Davidson Gebhardt, Loveleand, CO
    3 Locks fixed under warranty at 33,367 miles on 8/26/10 by Big Wyoming, Casper, WY
    Remaining lock (Front DS) stopped working shortly out of warranty.

    Found this forum about a year ago before going to the dealer to get it fixed. Too expensive to get it fixed when it seems to be a systemic problem that should be fixed by recall.
  • gmcustsvcgmcustsvc Posts: 4,134
    caliavdude,
    Thank you for taking your time to explain your concerns and frustrations. Can you please email me with your complete contact information, VIN, current mileage, and involved dealer/ dealer you would like to work with? I would like to look into this for you. I look forward to your email.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,134
    palmour,
    Thank you for taking the time to post your concerns. Can you please email me your complete contact information including mailing address, VIN, current mileage, and involved dealer/or dealer you would like to work with? I would like to set up a Service Request number for you with General Motors. I look forward to your email. Please feel free to pass this information along to anyone else experiencing these concerns so I can look into their situations as well.
    Christina
    GM Customer Service
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