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I have also sent the following to several national news agencies. Complaining does little, you must take action if you wish to resolve the issues that you are experiencing.
I am writing to your organization in the hopes of you reporting the story of one of our nation’s largest automakers and the issues that they are not addressing at a cost of thousands, if not millions of dollars to the consumers. Chevrolet has several known defects that they refuse to issue recalls on.
These defects include door locks, electrical issues, and vehicle not starting or stalling, there has even been several lawsuits filed regarding defective speedometers. These issues are occurring in the Tahoe, SUV Hybrids, Yukon and Suburban models. Many of these issues have been taken to the dealers to be addressed while under warranty. If they could not replicate the issue, it is not fixed. Once the warranties expire, they will fix them, but at a huge cost to the consumer. Chevrolet knows of these issues and has GM representatives monitoring the Edmunds forum. I complained about the first issue I experienced after purchasing my new 2008 Tahoe, where I was left stranded many times because my Tahoe would not start, the GM representative sent me a gift card for a year of free oil changes at the dealer. The dealer is 26 miles from my house. I had taken in my Tahoe at least 12 times before they finally diagnosed the problem as a faulty Onstar module and replaced it. This was only after I threatened lemon law. Since then, it has been taken in for AC issues, dashboard cracking, interior falling apart I can’t remember what else. It has been a nightmare. Now I am trying to get the dealer to call me back regarding faulty door locks before my extended warranty expires.
On Edmunds forum site, there are 520 reports of faulty door locks, 3,150 issues reported with the 2007 and newer Tahoe and Yukon models, 6,469 issues reported with the Tahoe in general, as well as thousands of other complaints.
My hopes are that you will do a report on this to expose the issues and force GM to fix the many defects that consumers are paying for.
You can access the forum linked directly to these issues at http://townhall-talk.edmunds.com/WebX/.ef015d4/.
If you have any questions, you can reach me by email at xxxxxxxor by phone at xxxxxxxx This is a nationwide problem.
Thank you,
Desiree XXXXXXXXXX
I am truly, truly sorry that your emails have not been responded to! My coworker Christina generally responds to emails from Edmunds, but perhaps it has not gone through. Would you please try my work email address: sarah_grace@gmexpert.com?
Again, I apologize! Thank you for your patience as we work though this.
Best,
Sarah
GM Customer Service
I had an open SR with GM "Customer Service" with the 800 number that was posted and they did absolutely NOTHING to defray the costs.
The next disaster is now that passenger temp control backlight is out and they inform me you have to replace the whole unit instead of just the light? WTH kind of garbage is that? 300+ bucks for a blown light. I don't even think that was installed at the dealer.
GM is horrible, from a service and quality perspective.
Thanks for getting in touch; I'm sorry that you aren't satisfied with the result of the SR. When we evaluate a case for cost assistance, there are multiple factors we have to take into account. What was your case number? We'd be happy to review the case.
Best,
Sarah
GM Customer Service
Driver's side door lock only unlocks and locks about half the time. It seems to try to open when I push the remote button, but just can't get enough power to go up or down. Sounds like reading this forum this is a universal problem. Will a Door actuator solve the problem? if so, how much is that costing?
Next problem is the tire sensor won't go off. All of my tires are inflated. I have 22's on them so a dealership said it's cause they have too much air in them. Lot's of my buddies have 22's and none of them have issues on their tire sensors! I have taken it to two tire shops and both of them say the sensors in the tires are fine, so it must be in the computer and that's not a cheap fix. Anyone know of a solution to this, or had this same problem?
3rd problem, and most worrisome is that when I turn my tahoe on the battery indicator is just above 14 volts, but then as I drive it slowly starts going down, all the way down to about 10 volts. It hasn't died on me yet, but i'm pretty worried it will. I have read on here it could be all kinds of things from the alternator not charging the battery, to the battery cables being bad. Anyone have any suggestions before I go fishing for the answer?
You would think these somewhat minor problems like the door actuator and tire sensor light could be fixed easily. I don't understand why Chevy doesn't do a recall on the actuators??
I really want to upgrade my denali but I might have to look elsewhere.
Thanks for any and all help in advance.
Matt
I'm sorry that you're experiencing these three concerns with your Tahoe at the moment. If we can look into the door lock actuators, tire sensor, or the charge concern, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service
Thank you for taking the time to post your experience! Keep us updated on your trip to the dealer! Have a great weekend!
Christina
GM Customer Service
SocialMedia@GM.com
Thank you for taking the time to post your question and concerns. Can you please email me directly with your VIN, current mileage, dealer of choice, and complete contact information including mailing address? I would like to look into this further for you.
Christina
GM Customer Service
SocialMedia@GM.com
1. My driver door lock - sometimes works - sometimes does not!
2. My check battery and charging system light comes on while driving. I am a nervous wreck that I will getting stranded soon. FYI: just replace battery and alternator with last six months!
3. Strange idle - every once in a while idle skips.
Loved my 2002 Tahoe - wish I had kept that one!
Cannot believe all the problems listed here are similar and NO RECALLS!
Please let me know what (if any) fixes have been successful!
Thanks,
Vanessa
I'm sorry that you are encountering so many difficulties with your Suburban and that you feel nervous driving it given the check battery and charging system light. Have you worked with a dealership already on getting this looked at (noticed that you recently replaced the battery and alternator)? We'd be happy to follow up on this if you wanted to email the following information to socialmedia@gm.com : your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
All the best,
Sarah
GM Customer Service
Thank you for taking the time to post your concerns. If you could please email me with your VIN, current mileage, and the name of the dealer you took the vehicle to, I would like to look into this situation for you. I look forward to your response.
Christina
GM Customer Service
Thank you for your post. Can you please send this info along with your contact information to SocialMedia@GM.com? I look forward to your response.
Christina
GM Customer Service
Regards,
Sarah
GM Customer Service
Thanks
Is there anything that can be done that won't cost a fortune?
If both of the other door lock motors were replaced with your dealership, they have the paperwork you would need to get started for reimbursement there. Let us know how this goes!
Best,
Sarah
GM Customer Service
Translation: We (GM) could care less about your issues. We're passing the buck onto the local dealer and if they don't want to help you then we will jerk you around till you go away.
"Let us know how this goes!"
Translation: We want it to look like we care but in reality we couldn't give a rats [non-permissible content removed]! If we truly cared about you (GM customer) we would recall these door locks, but alas, we do not!
I'm willing to bet there are more unsatisfied consumers with this issue than not.
Come on Sara and Christina, you have got to be getting tired of running people through the ringer like this. I know it's your job to put out fires but your doing a miserable job. The irony is almost too much too bear!
This is how you lose good, long standing, devoted customers.
GM - You are being "penny wise and pound foolish".
I went to the local dealer and was told: Yes we know there is a problem with these vehicles but we are not authorized to do anything about it other than to charge you the full retail price for the repairs and you can then hope that GM will issue a recall.
Unbelievable!
Had you had a case set up with us? If we can get a Service Request going and speak with your dealership, please send the following information to us at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. We cannot guarantee cost assistance up front, but will do what we can.
Best,
Sarah
GM Customer Service
You know what they are going to make you do? They will make you take your vehicle in to get it diagnosed (we all know what's wrong and why) and you will have to pay a $75 (minimum) diagnostics fee. Then they will say "yup, your actuators are bad and we can replace them for $300 a door." Now they will make you think that they will "help out" and "do what we can." but in reality if your local dealer isn't up for covering the cost you will have to foot the bill. Of course you have to play their game and get the actuators fixed first before you find out that they will give you a coupon towards your next new GM vehicle! You ready for the kicker? The rest of your actuators and even the replacements will probably go out in the next year or two.Good luck man! Repost your results for the rest of the poor suckers who bought GM.
ps.
Sarah, what is the alternative to cost assistance up front? You post that like there is another option. Is it your sweet deals of coupons/rebates towards an overpriced vehicle that the dealership doesn't have to honor?
I know that this is a very irritating issue, and am sorry that you are inconvenienced by door lock actuator problems. As a mom, I'm sure you have enough to worry about.
I have posted an invitation to contact us numerous times on the thread; if you haven't done so please feel free to send us the requested information to socialmedia@gm.com.
Regards,
Sarah
GM Customer Service
Appreciate your help!
Thank you for your post. Have you sent an email? If so, I did not receive it. If you could please email me with a brief description of your concerns, VIN, current mileage, and involved dealer I would appreciate it. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
In a way I feel bad for the GM employees dealing with us. They are stuck in an impossible situation. I'm sure their superiors know exactly what's going on yet they make folks like Sarah do their dirty work if they want to keep their jobs.
It's wrong on so many levels.
If we can look into this further with you, please send us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Regards,
Sarah
GM Customer Service
I'm sorry that the actuator replacement did not hold up. There is a replacement parts warranty in effect on these components that should cover parts and labor for 12 months/12,000 miles from the date/mileage of installment. If we can work with you and your dealership on this, please email us the last 8 digits of your VIN as well as a quick summary of the situation (my coworker Christina responds to inbound emails) and we'd be happy to assist.
Regards,
Sarah
GM Customer Service
Thanks for replying I sent you 2 emails, I forgot to add the VIN in the first one. Feel free to respond to me in private. But as you'll see in my novel I wrote my Chevy experience has been less than enjoyable. I'd appreciate your thoughts or comments and I provided my contact information.
Thank you,
Vince
Regards,
Sarah
GM Customer Service
We bought this 2008 Suburban to replace our 2002 Suburban with 230K miles. My concern is that our youngest daughter may pop open either rear door and hop out into a dangerous situation – for example, a car pulling into the adjoining parking spot.
It appears that GM is well aware of this long-standing issue with failing door lock actuators. I believe GM should address this issue with my Suburban promptly and at no charge to me.
I have sent details of my vehicle (VIN, mileage) to two email addresses found in this long forum - socialmedia@gm.com and sarah_grace@gmexpert.com. If these addresses are incorrect and someone else needs to be notified, please let me know.
Please advise how to proceed with rectifying this issue.
Thank you for your attention to this matter.
Just really confused why GM will not address this issue? I have owned Chevrolet vehicles since 1992 and I am really surprised at the refusal to correct an obvious defect.
Do you have any answers?.. At the very least GM should offer the parts for free and customers pay the dealer for labor. There are many different ways the issue could be handled, but to continually ignore the problem and leave loyal customers to fend for themselves will only cost GM more in the long run as we loyal customers begin to realize we have no support and cannot count on GM to stand behind their product when defects occur.
Please let me know what step you have taken to resolve this problem?