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We would be happy to look into this further for you (both the door locks and the handles); please email us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
If we can check into the chrome door handles for you, please email us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership.
Sarah, GM Customer Service
We're sorry to hear that it has been so difficult to get these door lock and electrical concerns taken care of. If we can look into this further, please send us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
We just purchased a 2008 Chevy Tahoe from Thompson's Buick GMC out of Placerville, CA. (530) 748-1293. The Tahoe only has 28,000 miles on it. The dealer told me that the car has gone thru a thorough reconditioning...2 weeks later, I can't get our rear passenger doors open. I have to reach around and manually unlock or lock each door. You would think a car with this low of miles would not have issues like this so soon. My concern is how long before i can't get into any of my doors or the rear hatch for that matter...safety seems to be the major issue here.
What can be done??? Does GM/Chevy not stand behind their products???
What a major let down for the Chevy Brand....
Mark, Frustrated in Rocklin, CA
We're sorry that the Tahoe you recently purchased is experiencing some difficulties. If you would like for us to follow up on this with your dealership, please email us the following information at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
Was wondering if you ever found out if there is a recall or ??? from GM about the door lock problem? Your Tahoe sounds exactly like mine, only 1 door lock working! Twice I've locked my keys in the car and had to have my wife come rescue me because of this problem. I have to push the button down on my driver side door and if the keys are in there, then I'm locked out. I now keep a spare door key in my wallet to solve that problem. It wouldn't bother me that much if the back doors had key entry too, but opening them for people is a real hassle! I don't want to have to pay over a grand like one guy said he did on this forum... Thanks, Gary
If you would like for us to look into this further with you and your dealership, please email us at socialmedia@gm.com with more details (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
I have a 2008 Yukon Denali that is having the same issues as the other individuals within this posting. How can I contact you directly to get the issue resolved?
thanks!
Does anyone have an update on what Chevy will do about the locks, or the cost to fix them?
Thanks!
My Suburban is a 2009 LT with around 55K miles on it. I bought it used in July 2011. It is sad to have a car with power door lucks, remote door locks, and remote starter and none of it works. Several years ago when the US bailed out GM they obviously decided to buy cheap parts to save money but they didn't lower the price. They only lowered their standards. I will never buy another GM product.
And they wonder why they keep losing market share. :lemon:
If you wanted for us to open a Service Request in our department so we can explore any available options (we cannot guarantee anything up front), please email us at socialmedia@gm.com with more information, including: your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your involved dealership.
Sarah, GM Customer Service
Any other suggestions?
Keep us posted on your progress on this with your dealership; if you would like for us to check into the situation further we can be reached via email at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
I have not read the entire thread regarding the issue with the door actuators but, I skimmed through and it seems that this is obviously an issue that GM has noticed.
I bought the Tahoe brand new in April of 2009 and after 4 months of ownership, the driver's side rear door would not open from the inside. With a house full of children, it became frustrating having to get out of the car to open the door from the outside while in the car pool line. Since the vehicle was still under warranty, the dealership fixed it at no cost so, I never had a second thought about the issue and figured it was a fluke.
I purchased the 6yr/60K extended warranty and go figure, I didn't have another issue till today when the current odometer reads 63,568. The rear hatch was working fine all day and when I got home from shopping, I go to open the rear hatch to get everything out and now it won't open at all. I had to climb to the back and let down the seats to get my stuff out.
My question is, does this issue mimic the issues that have been prevelant with the all the passenger door issues posted here? If so, are dealers aware and fixing this as a warranty issue? Any information anyone can pass along would be greatly appreciated.
We're sorry to hear about the troubles you're having with your Tahoe's rear hatch. If you decide to work with a GM Dealership and want for us to work through that process with you, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
Mike
Have a great holiday season!
Sarah, GM Customer Service
I suggest you contact the federal gov't: Office of Defects Investigation (ODI), an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations.
The link is here: https://www-odi.nhtsa.dot.gov/ivoq/
I hope your baby wasn't seriously hurt.
We're sorry that you've had these difficulties with your vehicles. It looks like everyone made it through the accident okay?
Are these American vehicles that were shipped over seas? Just checking as I want to make sure I approach this correctly.
Thank you,
Sarah
GM Customer Service
Sarah, GM Customer Service
The 2009 vehicle was bought from the Dealer abroad, I checked the carfax it went straight from Wilmigton, DE to the dealer.
The other 2 Suburbans were bought from a sub dealer. All 3 vehicles were brand new and none of them have more than 16k miles on the odo as of this date so they are practically new vehicles even after 3 years.
I appreciate your efforts to intervene in this matter but I believe GM is not seeing the bigger picture and the seriousness of this issue. There is a fundamental problem with the locks on hundreds of vehicles, this is something that should have been recalled a long time ago, whether the cars are in the USA or abroad should not make a difference. I might be emotional about this but I sincerely do not wish for anyone to have to break a window in order to get access to their child. What if someone finds themselves stuck on a railroad track and can't get their child out bcs the doors won't unlock? Please understand that this is a serious issue.
If you need further info on the vehicles I can email you the VIN numbers or any other details.
Thank you.
Jean
If you would please forward us the following information at socialmedia@gm.com, we will see what we can do:
Your name and contact information
The last 8 digits of your VIN(s)
Summary of the situation
We will likely have you try working with customer service for your region first if you're out of the country; if that doesn't progress, we'll forward the information to a contact we engage with when things don't to smoothly with regional service.
Sarah, GM Customer Service
I started researching this and discovered that this seems to be a big problem with this year model. I guess I'm lucky that only 1 has failed.
At any rate, I was unable to determine if this is covered by some recall or if GM is reparing these even for cars that are no longer covered by factory warranty. So my question is will GM cover this or will I have to pay to have it repaired?
Any guideance is much appreciated.
Lane
We can look into this further with you and your dealership if you like. Please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN and mileage, the name of your dealer, and a recap of the situation).
Sarah, GM Customer Service
My 09 Tahoe LT has 46,000 miles on it. Bought it a couple of years ago with 17k. I've had some nagging quality issues that have been addressed and repaired under warranty.
Today, for the 3rd or 4th time in the past 2 months, my driver door would not open from the inside when I put the car into park. The door handle would not open the door. However the fob locked and unlocked all doors... the door lock knob moved up and down fine on all doors. So I lowered the window, reached outside and manually pulled the handle to open the door.
If I was in an emergency situation, I don't know what I would have done sort of breaking the window.
With all the reports all over the web and many her about the failure of door locks, I do not understand why a safety recall has not been issued. I'm going to complain to the Feds to see if they have received complaints.
This is my 3rd Tahoe since 2002. A $55+ vehicle should NOT have this many consumer complaints without some sort of action for repair. I have not been pleased with the 09 Tahoe. I've had other annoyances with this veicle including starter failure in the dead of winter in upstate NY.
I really doubt I'll be buying a 4th Tahoe when I shop this spring. Love the size, power and towing capacity. But I need improvement on quality...
We're sorry to hear that you are dissatisfied with your Tahoe and that you're having these concerns with your door locks. If there was anything you wanted for us to check into with your dealership (we cannot make any guarantees up front of what the resolution would be), please email us at socialmedia@gm.com with more information (include your name and contact information, a brief recap of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
We're sorry to hear that you're having these concerns with your door locks. If you wanted for us to check into this further please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your involved dealership, as well as a brief summary of your situation).
Sarah, GM Customer Service
I have the same issue. Can GM help me?
Thanks,
Ian
Sarah, GM Customer Service
We'd be happy to check into this further for you. Please email us more information at socialmedia@gm.com (including your name and contact information, the last 8 digits of your VIN, and a summary of the situation).
Sarah, GM Customer Service