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Comments
After owning for 2 weeks the driver door lock started acting up. It was not until a few days ago that I figured out what was really going on. I locked it with the fob to continue some Christmas shopping after putting a zillion gifts in the back. But the lock failed to secure the driver door. Surprisingly no one stole all the presents and the lap top computer in my SUV, but you can imagine how livid I was upon my return from additional shopping to find the driver door unlocked.
After researching this issue on this site (and some others) it appears that GM will be facing lawsuits and bad press for their inadequate parts and refusal to repair them. I really wish I had purchased the Toyota Sequoia that I was also considering. At least Toyota understands that a recall can help your reputation.
Are you planning on getting this checked into with a dealership? If so, we're available to you. Please don't hesitate to contact us via email at socialmedia@gm.com (include your name and contact information, a brief summary of the situation, and the last 8 digits of your VIN).
Sarah, GM Customer Service
I have sent you contact information so i can get on the list so as to be contacted after GM has identified the Cause & Corrective Action.
I really dont need to spend $100 -$150 at the dealer to tell me my locks are not working.
I need to know what to buy as in a replacement. Do not want to install the same revision part that is in the tahoe at this time. What will be the updated version and how will i be able to identify it.
Please expidite this issue, because it is a big safety concern.
Thank you for contacting us via email - have you received a response back?
Sarah, GM Customer Service
The email address you sent me to was no help at all. Here is the exact message I received back from them:
"I am sorry to hear of the door lock concern that you are having. Recalls are not issued by GM, they are released by NHSTA. Since your vehicle is outside of it's warranty I cannot garuantee cost assistance to fix your door locks. However, I would be happy to locate a dealership in your area for you to have your vehicle serviced.
Ashley
GM Customer Assistance"
I am capable of finding a local dealer. That was never mentioned as the problem. The problem is the lack of support from GM to fix a know problem in their highest priced vehicles. GM is losing me as a costumer for life.
I encourage anyone reading this thread to stay away from all GM built trucks and SUV's from 2007-2009 as this is a common problem. A reputable manufacturer should never treat their customers this way. I remember Toyota replacing entire V6 engines in the mid 90's (in trucks & 4Runners) when they had a common engine problem. All these engines were replaced "out of warranty" at no cost to the owner.
It is correct that we cannot promise up front that we'll be able to assist in any way, and I'm sorry if contacting us via email only served to add to your frustrations. The dealership is where we have to start if you wanted for us to consider this further.
Sarah, GM Customer Service
They would not fix my 3 doors that all went out
How are things working after the replacements in December of last year?
Sarah, GM Customer Service
if you would like for us to check into this further for you with your dealership, please email us at socialmedia@gm.com with more information (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your involved dealership, with a brief summary of the situation).
Sarah, GM Customer Service
Someone suggested we contact the National Transportation Safety Board and file complaints so that maybe they can force GM into a recall. This is my third Suburban and looks like it will be my last. :mad:
Here is the link to file a complaint:
http://www.safercar.gov/Vehicle+Owners/
If you would like for us to check into this further for you, please email us at socialmedia@gm.com with the details you included in the post above as well as your name, contact information, and the last 8 digits of your VIN.
Sarah, GM Customer Service
it started with driver them passages doors
I have had my SUV for 4 years and I replaced them 3 times total they
Gm Chevy suck on this they always go out so do the head lights
I'm the thinking twice on getting another Gm Chevy SUV
I'm just clarifying - are they currently out of order, or is this something you've had troubles with in the past?
Sarah, GM Customer Service
$700+ for the three to be repaired.
The only one that is working is the one that
was replaced last year.
I have a 2008 Chevy Tahoe Hybrid and three of my four door locks are inoperable. I can see in this forum that this is a common problem. I'd like to get these problems repaired and I'd like to see GM pay for these failures. Can you help to make this happen?
Thanks,
Warren
If you are having a concern with the door locks on your vehicle and would like for us to check into the situation further, please don't hesitate to contact us at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, approximate mileage, and a summary of the concern).
We cannot guarantee what the results of the inquiry will be, but we will look into the situation thoroughly.
Regards,
Sarah
GM Customer Service
I have a 2009 GMC Yukon Denali. This is my third GMC vehicle. I paid $52,000 for this car. My last two GMC vehicles had door lock problems after they were about 10 years old; i could understand this. However my Yukon began having door lock problems after only TWO years of ownership and at about 35,000 miles. Heat made the door locks worse. In the winter they'd mysteriously begin working again. I tolerated this little idiosyncrasy until now. The door locks no longer work at all except for the drivers side. I believe my personal safety and that of my passengers is jeopardized every time i drive this car. I will contact you at the email address you've provided and I hope to hear back from you.
We'll look forward to hearing from you via email at socialmedia@gm.com. One of my coworkers will be responding to you towards the beginning of the business week.
Thank you,
Sarah
GM Customer Service
REALLY????
I am very interested in pursuing a class action law suit on this if; anyone else?
RECALL THIS DEFECTIVE ENGINE AND DOOR LOCKS !!!!'
This is the worst customer support I have ever seen!
If we can check into any of these concerns further, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Dealer says no coverage on the door lock though...
I will contact Sara at GM Customer Service and keep all informed here!
Disappointed-
We're sorry that your purse was stolen as a result of this problem with your Suburban. If we can check into this further, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
What's it going to take?
I'd very much like to hear from you or a coworker to try and get this matter attended to.
Kind regards,
Katie
Sarah, GM Customer Service
Sarah, GM Customer Service
Do you have a direct contact to the person you worked with ?
Pls and thanks in advance
I know I have small children and if they attemp to open that door which does not work while driving this will cause I big deal for them. They go out too often. I can't afford to pay every other year nor can I afford to have an accident with my children.
Let us know if you would like for us to check into this further. We can be reached at socialmedia@gm.com (please include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Was this work performed at a dealership? If so, and if you would like for us to follow up on this, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I wouldn't pay a dealer $100 to tell me the latch was bad for this common problem.
For you do it your selfers, the repair is not that bad, latch part is about $115 shipped, takes about 45 minutes to do.
Tools needed:
Pick tool to remove access panels to bolts
10mm socket (3 bolts)
Pry screwdrivers (for door panel separation)
Needle nose pliers (inside door hand clip removal)
T27 torx (latch removal)
My latch part numbers on a 2008 Suburban (you should always check with VIN lookup)
Front Left: 25876386
Front Right: 25876388 (Warranty Replacement)
Rear Left: 25876391
Rear Right: 25876392 (I Replaced)
And here's a great video set to watch on the repair:
http://www.youtube.com/watch?v=vgf0S6x0-lM
http://www.youtube.com/watch?v=GCbufraxXto
Cheers.
Crystal-GM Customer Care