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Comments
I'm sorry that you have been having so many frustrations with your Acadia. If you wanted to email us at socialmedia@gm.com, we'd be happy to do the following:
*With the last 8 digits of your VIN, we could clarify the existing warranties on your vehicle; unless your mileage currently exceeds 36,000 miles you should still be within your bumper to bumper warranty
*In addition to the last 8 digits of your VIN, if you would include your name/Edmunds username, phone and address, your current mileage, and the name of your dealership, we would be happy to follow up with them on the servicing of your vehicle to work towards a resolution on the different issues you've been experiencing.
All the best,
Sarah
GM Customer Service
I went to the dealership and was met by Scott Carpenter at the Gunn GMC/Buick Dealership.
Saturday, I was given the choice to wait for a diagnosis or he said that he could call me. I decided to wait and in a about an hour, as promised, I was given the results of their inspection.
I was told that the transmission did indeed have a major failure and Mr. Carpenter assisted with getting me a ride to the rental car company.
On Monday Nieves Zapata called and I was told that they would know how extensive the damage is later and again as promised I was told that the Acadia would be ready on Wednesday. He said that his technician Joey Lozano was the best in the area!
On Wednesday morning I went to work and had a message from Nieves. He said that the Acadia was ready to go. Shocked, I went to the dealership and told him that I wanted to go on a long drive with the vehicle prior to taking it back from the dealership. It drove like a champ, in fact it never shifted better. I thanked Nieves for the exceptional service from everyone. It was just as I dreamed it could be (having never experienced a fantastic car repair situation)! I have been driving it instead of my wife so that I can monitor for any changes, but none are expected. They have my thanks. I will of course let you know if our vehicle continues to be trouble free. Unlike some others have added to the blog we really like this vehicle. They are correct about the sunlight reflecting in your eyes though.
Thank you for your update. I will definitely forward this on to Sarah so she has the opportunity to see it. Please feel free to contact us with any other questions comments or concerns. Enjoy your weekend!
Christina
GM Customer Service
I'm truly very sorry to read that your Acadia's transmission is out. If we can be of any assistance through the repair process, please send the following information our way via email (socialmedia@gm.com): your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership along with any recent/upcoming appointment details.
Kind regards,
Sarah
GM Customer Service
What type of transmission problem are you experiencing? I recently had the Timing Chain Recall performed and now I am also having transmission problems. I have a few more miles (124,000) on my 2007 Acadia, but we have never had any major trouble. I am being told that the valve body needs to be replaced and that it can't be rebuilt like the older transmissions. Thanks for your input.
steve726
Wow...Wow...Wow! You have exceeded my expectations. Thank you so much for your help and willingness to work with us. I was so frustrated & stressed out and I feel as though a large burden is lifting from my shoulders and is now manageable. You have truly helped a very hard working family. We greatly appreciate the major price reduction and the fast and great service we are receiving from GM and the local GMC service shop. Again - Thank You!
Take care,
Sarah
GM Customer Service
When you contacted GMC Customer Service, were you issued a Service Request number (71-**********)? If so, we'd be happy to check on the progress of your case.
If not, we can get one started for you as well - let us know!
Regards,
Sarah
GM Customer Service
The dealer said that the engine oil was 3 QTS low, Transmission was 2 Qts low and power steering pump fluid was low. He said I waited too long between oil changes 9K and was the reason the fluids were low. It currently has 25k miles.
Does this make any sense to anyone????
I pay extra for the On Star service to tell me when to change the oil, which said I still had 20% oil life. Also, no low oil light or low transmission light came on on the dash.
I don't believe that all these fluid levels were low b/c of the time interval between oil changes.
Has anyone else experience such problems?
Thanks
I'm glad to hear that you've already gotten a case set up and that you will be working with your field representative. As they are more empowered to assist, I wish you the best!
Take care,
Sarah
GM Customer Service
I'm sorry that you've encountered some difficulties with your Acadia; I can understand where the confusion lies. Your vehicle is equipped with an Engine Oil Life System (OLS) that can project the expected life of the oil. However, the OLS does not measure the level of oil in the vehicle and so it is still a good idea to check the oil level regularly between changes (when you fill up your gas tank, for instance).
If we can follow up on this further, please get in touch with us via email at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Regards,
Sarah
GM Customer Service
I stumbled into this site and wanted to include my experience with the 2007 Acadia. We purchased the car a little over a year ago and, although we enjoy the ride and the solid feel of the car we have had non-stop recalls and similar issues as described here. Our front sunroof leaks, the electrical system has shorted out and, now at 65,000 miles the transmission is dead. As everyone knows the warranty is 5 yr/100,000 however we are one month over the warranty date.
We have serviced it at the dealer, and kept up with the recalls, and haven't put that many mile on it. We are now facing a 3500.00 bill and every time we have mentioned the electric system the dealer claims it is too complicated and or expensive to fix?! It just seems that there should have been a wider recall for this car given the issues.
Any thoughts? Has anyone had a similar problem with the electrical?
Much thanks,
Sfstroup
I'm sorry to hear about your Acadia, and certainly understand how the repair costs can be overwhelming. If we can look into this further, please send the following information to socialmedia@gm.com so we can set up a service request through our department: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. I cannot guarantee what the result of the case will be, but we're happy to look into the situation further.
All the best,
Sarah
GM Customer Service
We purchased the vehicle used from a dealer, paid extra for the "Certified Preowned" classification to extend the warranty. The car had been in the shop multiple times prior to us buying it for the typical sunroof leak, which seemed to be resolved. The issues we have taken the car in for:
Clunking in the front end
Water pump leaking - lead to overheating and leaving my wife & kids stranded
GM had to disable the heated windshield wiper system due to fires - recall.
Front Struts had to be replaced at 58,000 miles - not covered by warranty - was also informed the rack & pinion unit has a bad seal and needs to be replaced - not covered by warranty & still leaking...
Transmission failed, 60,000 miles on it, on a 14 hour trip Thanksgiving 2011. GM REFUSED to install a new unit, despite the recommendations of the dealership. The dealership rebuilt the transmission. GM also refused to replace the transmission oil cooler, so the dealership had to do it's best to flush the cooler. When a transmission fails, it sends lots of tiny metallic pieces into the cooling system and you can never get it all out!! You can guess what the next failure is. I know this since my background is mechanical engineering with many years of personal automotive experience.
Transmission failed again Memorial weekend 2012 (6 months since rebuild!). The car is in the shop now for the latest transmission failure.
I love the looks of this vehicle, but the quality is lousy. The money I paid for this to be "certified" only certified it to be a :lemon: ! I will be trading this vehicle as soon as possible once it is back on the road. My wife and I wanted to buy American when we purchased this vehicle, but that is off the table now - sad to say.
I'm sorry that your experience with a Certified Pre-Owned Acadia hasn't been 100% satisfactory for you. Have you spoken with Customer Assistance in regards to these different concerns you've had with the vehicle? If not, we're happy to look into this further with you - please send an email to socialmedia@gm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your current dealership. Even if we don't hear from you, I hope that all goes well with the transmission repair - I hope that your Memorial Day weekend wasn't spoiled by this incident!
Best,
Sarah
GM Customer Service
We placed a call early in the morning to Superior Buick GMC in Fayetteville AR and let Matt Daniel know that we were on the road and that we needed help (three kids in the car). I dropped the family off at the hotel and went there at 2pm as directed. I was met by Patrick Ossenkop who promptly took the Acadia into the shop where Mark Blais dropped what he was doing to help me out. I was in and out in an hour.
What a wonderful experience. They were professional and more importantly very kind. We are all very grateful and Cool!
Please let the dealership know Sarah.
Thanks again.
All the best,
Sarah
GM Customer Service
My transmission just went out at 71,000. The water pump went out as a result of overheating due to the transmission issue. My warranty expired last month. Dealership has to rehaul the transmission. They've had my car for a week and a half already. Looking at $3,100 for the transmission and $500 for the water pump. This is after I had a steering issue that took over a week to fix. I noticed that day that the steering was having the issue all over again.
After reading so many people having similar issues, it seems GM should consider some type of major recall on this vehicle. I had been considering purchasing their Terrain, but I doubt I will go with another GM vehicle. Despite all the recalls (which I have had done), I really loved this car up until the last year. I'm very disappointed.
What is your Service Request Number (71-**********)? We can look into the case if you would like to send either that number or the last 8 of the VIN to socialmedia@gm.com
All the best,
Sarah
GM Customer Service
I can understand your disappointment given the situation with your transmission. If we can look into this further with you, we'd be happy to do so. Please send us the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current address, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service
I bought a GMC Acadia 2008 when it was at about 70,000 KM, after a few thousand kilometers the transmission broke, I went through a transmission repair (complete overhaul) for about 2,500 US$. The workshop doing the repair gave a 6month/10K warranty.
During the warranty, the link b/w the transmission and the engine leaked (red fluid), that was fixed within the warranty. Also have the vent/purge solenoid related emission issues, which I'm ignoring....
Now I am at about 88,000 KM and the problem is starting to happen again, the reverse gear has started to become very unresponsive and gerky at times.
I am really fed-up with this GMC Acadia transmission. Sami-ali has already posted his experience about this card in Saudi Arabia, so I don't know if someone will help me.
I want to immediately sell this car if I have to get the transmission repaired again.
CAUTION to buyers, THINK TWICE BEFORE YOU BUY an Acadia.....particularly in the Middle East where you won't get the full 100k coverage.
This is really unfair from GMC, that they are continuing to ship this car without correcting the issue or doing a recall.
My 3 friends bought Acadias following me, and all three have sold them with huge smiles on their faces and switched to Toyotas. I have been luckier so far...
I can understand why you're frustrated! Have you spoken with Customer Assistance in your region already? If not, you can likely find information on how tho contact them by visiting http://www.gmcarabia.com/content_data/LAAM/ME/en/GBPME/012/AE/index.html?cntryCd- =SA/
All the best,
Sarah
GM Customer Service
I'm trading this car as soon as I get it back. I didn't have any problems with it until the warranty ran out. This has been a nightmare, especially since I live and work outside of the city.
Thank you for your post. Please let me know how things go at the dealer. Please feel free to email me directly.
Christina
GM Customer Service
SocialMedia@GM.com
It seems the bean counters are dictating how cars are to be repaired. This is just mind boggling that GM refused again to install a new transmission after the second failure. I voiced all my concerns to the service people at Bill Deluca Chevrolet about the fact that they would not be able to get all dirt, metal shavings, etc out of the cooling system and transmission. Looks like I was right. The car is back in Bill Deluca Chevrolet (Haverhill MA). The car was bucking when it tried to shift. By the time I got it to the dealer it was stuck in 3rd gear and wouldn't shift at all.
I want the Acadia fixed the right way now that it has failed THREE times now in 6 months. This means:
New transmission
New cooling lines
New transmission cooler
New Torque converter
This is the ONLY way to keep this thing from failing again. I'll be done with GM forever if this doesn't get resolved the right way this time.
The other thing to consider: GM has spent more $$ on labor & part rebuilding the transmission twice than it would have cost to replace it the first time as I had requested!
Regards,
Sarah
GM Customer Service
Then it was in again in June for the front sway bar and brake rotors. The dealership tried to tell me I needed new brakes, but when I reminded them that I had just gotten new brakes in October- he "double checked" and then told me that "actually, they are fine." C'mon!!
Now it is in again for the TRANSMISSION! At 54,000 miles and only two months out of the "certified used" warranty, the 3-5 wave plate broke, and apparently I need a complete transmission rebuild. So another 2 weeks with out my car. If I added up all the days I haven't been able to drive it because it's been in the shop, it would probably equal a month's time. Plus, we have spent over $700 (before the cost of rebuilding the transmission!) on maintaining this car- and it's only been out of warranty for two months!!
I will NEVER purchase another GMC vehicle, and I will warn everyone who will listen that purchasing from this company is a mistake. With all of the transmission problems reported on this site, I am shocked that no one has brought a class action law suit against GM for this issue.
It's a shame because I really love this car, when it's working. But I will never trust it again.
Thank you for taking your time to post your concerns. Have you spoke with Customer Assistance regarding your concerns? Can you please email me with your VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response.
Christina
GM Customer Service
SocialMedia@GM.com
If you were to email your case number (or the last 8 of your VIN) to us at socialmedia@gm.com, we'd be happy to check into the progress there.
Regards,
Sarah
GM Customer Service
Sunroof recall. Drop headliner and fix drain hoses
Transmission shifting issues. Reprogram TCMA
Stretched timing chains. Drop engine and replace
Headlight burnout. Replace connectors
Squeaky Drivers seat, seat moves. Replace seat mounting rails.
Weird A/C control issues. Hard to control temperature. Reprogram control modules
Steering noise. Replace steering hoses
A/C makes hissing noise. Replace A/C hoses
Brake pedal noise. Replace brake fluid
Wheel bearing failure. Replace hub assembly
Erratic shifting, no reverse. Waveplate failure. Rebuild transmission.
The latest is the transmission failure, let me elaborate.
Well, I was at the dealership. for a front wheel bearing failure and the tech and I took it for a ride.. While on a test drive the car experienced a very hard shift into 3rd gear. The tech took it into the bay and topped off the transmission fluid, took it for a ride and said it seemed better..
I left the dealership and got on the on ramp to the highway and the car revved really high on a downhill ramp then banged into gear. I thought that was strange, so I continued on the highway. I then noticed some very erratic shifting and some more banging into gears, so I got off the highway. On the back roads I could hear a scraping noise in second gear and more hard shifting. I immediately called the dealership and told them I was heading right back, but may not make it.
When I arrived I grabbed the tech and we started to go for a ride, but when he put it into reverse, it began bucking and grinding. We didn't even try to take the test ride because it was so bad.
I'm sitting I the waiting room trying to figure out how I'm going to get a car that can tow my popup camper for our weekend camping/tubing trip.
P.S. this was going to be the first time I towed with this car, it has the tow package, I thought maybe it would be immune to the 3,5,R waveplate failure, but I guess I was wrong.
Once again, I can't tell you how happy I am with Vendetti Motors in Franklin, MA.... They have been extremely helpful with everything, but I'm becoming more and more concerned that this car may be a lemon. :lemon:
I would really like someone from GM to help me make sure a NEW transmission is installed, not merely rebuilt.
Remanufactured is a lot different (in a good way) than a "rebuilt" transmission.