Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
I apologize for your frustrations and inconvenience. Have you spoke with GM Customer Assistance? Can you please email me with your VIN, current mileage, involved dealer, and complete contact information including mailing address? I look forward to your response.
Christina
GM Customer Service
If you are experiencing concerns and would like to contact GM Customer Service you can email us directly at Socialmedia@GM.com. The only GM Customer Service Representatives on this forum at this time are me and gmcustsvcsarah. I hope this information helps.
Christina
GM Customer Service
MODERATOR /ADMINISTRATOR
Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.
Share your vehicle reviews
I also have noticed an issue when using the cruise control that the vehicle will pick up excessive speed when the CC is engaged and traveling down hill....up to an beyond 20 mph over the CC setting. Since this seems to be a throttle/sensor issue, I'm wondering if it could be related. Have any of you experienced this with the CC as well?
Christina, my coworker, has received your email and if she hasn't already responded to it will be doing so soon.
All the best,
Sarah
GM Customer Service
We would be happy to check for open recalls and be available to you throughout the process of working with your dealership. Please contact us via email at socialmedia@gm.com if you're interested (include the last 8 digits of your VIN and contact information and we'll go from there depending on what you would like assistance with).
Sarah, GM Customer Service
Thank you for taking the time to post your concerns and questions. Can you please email me directly so I can look into this for you? Please include your complete contact information including mailing address, VIN, current mileage, and involved dealer. I look forward to working with you.
Christina
GM Customer Service
SocialMedia@GM.com
I understand. I was out of the office on Thursday and Friday (because I am working this weekend). Typically I am in the office 8AM-4:30PM Monday- Friday; however, when I am working the weekend it is different. I apologize for your frustrations.
The best way to contact me is to send me an email directly. No need to wait to have one of us ask you, if you are experiencing a concern or have a question just send me an email with the information that I need (VIN, current mileage, involved dealer, contact information, and a brief description of your concerns) and I will do my best to be of assistance to your needs. I do apologize I didn't post to you. Thank you for your understanding.
Christina
GM Customer Service
SocialMedia@GM.com
Sarah, GM Customer Service
As I read through some 19 pages on this site and several other posts on other websites, it's evident Chevy is raking in some serious dough on this fix. If you don't believe me, simply go through the posts on here and add up the amounts people have kindly posted. Just imagine how many people don't bother to look issues on the web, coupled with how many people don't even have internet and multiply that by *5. Seriously GM, get your crap together. This is a disaster waiting to happen. I bet if one of Upper Management had a loaner Impala and this happened to them, they'd take their customers a lot more serious. Simply Frusturated...
We're glad that everybody's okay after the incident on the highway you've described. As we have to work with each situation on an individual basis, we're happy to look into the concerns you're having if you would like to send us an email at socialmedia@gm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
Sarah, GM Customer Service
Complaint ID#: 1262430
Business Name: General Motors of Canada Limited
Thank you for the information you provided regarding the above-mentioned company. Your correspondence was received by your BBB on September 24, 2012 and has been assigned case# 1262430 in our files.
We appreciate your effort in bringing this to our attention. Information from the public is always valuable to us.
The correspondence you supplied will become part of your BBB's file on the business however, we will not be pursuing this matter as a formal complaint.
Either you have not supplied a specific resolution, requested that the BBB reprimand a business, you are only seeking an apology or the company has already made a reasonable effort to resolve this matter. We also do not act on copies of letters nor do we request a company go against their policies.
A summary of this case can be viewed by clicking here
Sincerely,
Teresa Smith
Complaint Administrator
BBB Complaint Department
teresa@mwco.bbb.org
Thank you for taking the time to email me with your concerns. I apologize fo ryour frustrations and inconvenience. Due to your location you will need to contact GM of Canada at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST). I hope this information helps.
Christina
GM Customer Service
This is the response to GM from this site. In my notes I had already contact GM in Canada. Unfortunately nothing will be done until someone gets hurts which is so unfortunate.
From the many, many messages/posts I've read, it appears to be a failed sensor in the gas pedal. I've also done some extensive research on replacement parts. So far Carquest appears to be the cheapest at around $50 dollars. O'Reilly's has them for about $55 and AutoZone wanted $73. I'm picking mine up today and installing it myself. It's a simple fix and can be done with limited automotive experience. There are two bolts(10MM) and a clip for the wire harness. So you will need a screwdriver and wrench w/ a socket. I also found a helpful video on Youtube you can watch before. Just search on changing or diagnosing error code P2138 for Chevy Impala.
It is in my very own opinion that Chevrolet only wants to appear to be interested in the numerous complaints their many loyal customers have presented to them. I'm taking action and making the fix myself. I'm a single father of 4 young kids and my car is our sole source of transportation. I absolutely hate the fact I fear for their lives and any other drivers we encounter on the road, not knowing if my Chevy IMPALA will stall out yet again and hit someone or something. For now on, I will tell everyone my story and buy Ford, Mazda, Toyota or another maker.
If you had wanted for us to look into this further with you and your dealership, please contact us via email at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
If it's only a $50 part and obviously GM is aware of the problem. Why not recall it and save someone from being hurt.
Please keep us posted on the progress at your dealership on this reduced engine power concern with your Impala. We can be reached at socialmedia@gm.com if you had wanted for us to look into anything further (include your name, contact information, the last 8 of your VIN, and the name of your dealership).
Sarah, GM Customer Service
I'm very thankful to the person in this string of messages who actually stated what the issue was. Honestly, it is my own opinion that I have a totally different car. The acceleration, cruising speed and overall performance of the engine is night and day from the previous bad pedal. Not sure why but I'm not complaining
In the end, my advise to anyone who is having the same issues I had, go to a parts store and get yourself a pedal. They are between $50 and $75 dollars. It takes just a handful of minutes to replace and start enjoying your new stress' free impala. If anyone has any questions, please reply back to this post and I will gladly answer them.
Have you been working with your dealership to get this checked into? If so, and if you would like for us to follow up on your visit(s) with them, please send us an email with more information (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
:sick:
http://www.youtube.com/watch?v=IagzHYB3GHo
Here is my update to changing the gas pedal. First, it didn't work. Second, here were my symptoms:
-When I'm (a) stopped or (b) moving very slow, nothing happens for a bout 1-2 secs when I press the gas. No rpm's no nothing. Then it jerks to life in a violent way and gets moving.
-When I'm coming to a stop and almost fully stopped, the car jerks (maybe from 2nd to 1st gear).
-After driving for about and hr on the highway, my car sends a traction control alert and powers down the engine. Turning it off then on again has fixed this so far.
-When I'm sitting at a stop sign, the rpm's are fluttering a little.
This sounded like the throttle body to me (which by change Chevy makes you buy the entire friggin thing if you need to fix the computer chip). But I wanted to avoid spending a lot of money. No luck though. The throttle body doesn't look too bad to change on my own. If anyone has any tips, I'd be glad to hear from you.