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Comments
I always research a problem to find the best solution. I have read page after page of posts from people who are experiencing the exact same problem and are finding little to no help from GM unless they hand over hundreds of dollars to their local Chevy dealer. This can't be good for the Impala brand. My car is also experiencing frequent engine lights, service stabilitrak, and reduced engine power messages. This causes rough shifting and very poor performance. I have a 2011 Impala LT with 67,500 miles on it. This car is too new to act this old. My old Toyota had fewer problems at 333,000 miles.
Sarah, GM Customer Service
We're sorry to hear that you're having troubles with your Impala. Are you planning on getting this checked into with a dealership?
Sarah, GM Customer Service
If you want for us to check into this further with you, please don't hesitate to contact us via email. We ask that you include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation.
Sarah, GM Customer Service
I purchased the part and had it installed and for (1) day, the car sounded fine. The next day on the way to work, going up a hill the Reduce Engine Light/Servce Stabilization Trac/Engine light came on again.
I would really like to here what GM is doing about this problem that thousands of people are having with there chevy impala's. I figured if I bought a fairly new car, that I would not have to deal with these problems. I guess I was wrong
If you would like for us to look into this further with you, please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
This is way to common issue for chevy to give a blind eye.
I have a 2010 Chevy Impala and basically its falling apart like seriously 58000 its got so much electrical issues starting from airbag right to rear window defrost which was livable but now this Stability Trak that runs like I'm on a motor cross track and loss of power.
I've always liked chevy but now I can't even stand to drive by a lot.
Sarah, GM Customer Service
After reading the several messages surrounding this issue. It appears that GM should insist upon a recall for this situation so that the consumer does not have to pay to get this corrected.
We're sorry that you've encountered this difficulty with your Impala. If you would like for us to check into this situation further with you, please email us at socialmedia@gm.com with more details (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service
How many times in the last two years you are going to investigate these claims?? the same Request over and over from GM is asked every time, after a 10000 or so complaints don't you think its time for GM to do something?? or maybe Sara you need to really stop feeding us this useless BS.
I too have this problem I replaced the pedal, the Trottle body the wheel sensors re seated all of the connections and every now and the the car goes into reduced power... My belief is there is a software problem that you guys cannot fix because its a expensive recall, I do know one thing If my family gets hurt in this car that you say does have problems.. I'll be sure to fire you first when I own it...
This HUGE MISTAKE was made in the name of saving fuel. Turns out the 3.9 L engine is so underpowered when you add the extra weight of the kennel insert, dog, and gear, it actually gets worse fuel mileage than the Vic did with a V8 but I could go one for days about how the Vic is a better police vehicle than the Impala.
The real issue is a reoccurring problem that started at about 9000 miles. The service engine light comes on shortly followed by a message that says REDUCED ENGINE POWER. When this happens the vehicle will barely drag itself back to the Chevy garage.
Each time the Mechanics say the code shows a rich fuel mixture which is easily reset. Resetting the code temporarily hides the symptoms of a problem that is still unknown three years and 90,000 miles later.
The mechanics have done all they can including emailing engineers at GM for suggestions. The Engineers told them the problem is believed to be a “rare” software issue in the cars computer. I have been told that not even changing the computer would fix the problem because the same software would have to be uploaded in the new computer.
I would estimate that over the past three years I have had the vehicle in the shop approximately 50 times to have the code reset.
As I write this post the vehicle is currently in the shop waiting on the code to be reset with no solution in sight.
I got on this forum with a hope to assist the mechanics find a solution but after reading years worth of posts by other chevy customers it looks like thats not going to happen.
It looks like the problem is not as “rare” as the GM engineers let on. It also looks like GM has no answer to the problem except to have a PR person give a PC response to every post.
No offence Sara but don’t waste your time on this post. I made up my mind about the impala a long time ago. If GM really wanted to do right by their customers they would buy back these cars and replace them. Thank God I didn’t pay for this one, it’s the tax payers that are taken the hit with this one.
We do handle these complaints on a case-by-case basis at the customer service level. Our documentation is reviewed for trends and brand quality decisions are made by different departments. If we can look into your situation further to the extent of our abilities, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
It looks like you're already in contact with Customer Assistance on this matter. We hope that this will be able to resolved quickly and to your satisfaction! Looking forward to any updates.
Sarah, GM Customer Service
Did you read my entire posting? I had a very bad experience with a Chevrolet representative and you offer no apology or refer me to someone else I can explain my situation to? If you work directly with GM customer service, my posting should have been a red flag to you that service managers down the chain are not treating their customers with respect and concern. With all the negative postings you have received, are you relaying these vital safety concerns with GM management or are you mainly concerned with reporting to your superior that you replied to X number of complaint in a day? Sooner or later someone is going to get hurt due to this mechanical problem and with you knowing about it firsthand, should ensure that you are doing all within your power to make it known to GM officials.
Sarah, GM Customer Service
What are you plans for getting this checked into? We're available to assist in the process of working with a dealership. Please let us know your plan of action and if we can be of any assistance.
Sarah, GM customer Service
Sarah, GM Customer Service
a little over a year so, I am not happy! We made it home okay...but this is definitely an inconvenience!
We're glad to hear that you made it home safely. Let us know if you're planning on working with a dealership to get this checked into at all as we're available to assist. We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
**NEXT STEP...Please help me with the contact information because I will take this further..If any of you would like my contact information I will provide it because we have to work together to get this taken care of by GM..I COULD HAVE LOST MY LIFE..LET'S TAKE A STAND AGAINST THEM BECAUSE YOU ARE ALL OPERATING A HAZARD..THATIS NOT RIGHT.
We're so very sorry about this incident. Have you contacted the Customer Assistance Center yet (800-222-1020)? We can also be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Kindest regards,
Sarah
GM Customer Service
Are you already in touch with our Customer Assistance Center on this? If you would like for us to check into this further, please don't hesitate to email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
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We're sorry that you are not feeling safe in your Impala. If you would like for us to look into this further, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service