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GMC Envoy Rear Window Explodes

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Comments

  • Holly,
    do not hold your breath for GMC to respond. Despite all the marketing telling us how much they have improved, they are only interested in new business and not in helping existing customers who kept them afloat when they were in trouble. I have not had a response to my post about the rear window and it has been nearly three months. I just went ahead ad paid out of my own pocket to replace my rear window. Syed.
  • I'm going ahead and paying for it as well. I just dont want this to happen again. I have a newborn and can't afford this to happen when he is in the vehicle. This there anything the people that installs the new window in can do to make sure that this doesnt occur????
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning Holly,

    I'm sorry to hear about your rear window. Our email address is socialmedia@gm.com (for whatever reason, although I've tried repeatedly to set my profile to public it just isn't sticking - I apologize for the confusion). I cannot guarantee any results up front, but we will be sure to look into this with you!

    All the best,
    Sarah
    GM Customer Service
  • GMC did respond with a no ----BUT they would be willing to give a $1000.00 loyal customer credit for a new GMC product. Their commit is that since there is no window left they cannot determine what caused the failure and so they could not cover the cost.
    Good Luck - I even sent a letter via UPS to the CEO and to the President of North American operations and received the same response back.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    denali007,

    I'm sorry if your initial post was missed! Sometimes the tool we use to search for posts doesn't catch everything. I looked back at our original post about your rear window and see that you're in Canada; unfortunately, I can only assist our US drivers. However, if you should ever need Customer Assistance, I would recommend contacting GM of Canada at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).

    All the best,
    Sarah
    GM Customer Service
  • joevnorejoevnore Posts: 2
    edited June 2012
    I just googled "Envoy glass shattered" and found your thread. Tonight I had loaded 3 of our 4 kids into the Envoy and my oldest son opened the hatch halfway, realized he had forgotten his shoes, and ran back to the garage. About 30 seconds after he opened it I heard a loud boom, then shattering of glass. I jumped out, ran back there and saw glass EVERYWHERE within a 15 ft. radius it seemed. I am shuddering and thanking GOD that it was open because I'm afraid it would have blown glass in, struck my infant (facing the rear), and my 2 and 8 year old. And if my 12 year old hadn't forgotten his shoes he would have been right there.

    My husband was in the house and came out in disbelief when he saw it all. Initially we thought our accident prone 12 year old had done something but realized he wasn't even near it (thankfully) when it occurred. And your choice of the word "explosion" is more fitting than "shattered." My son actually thought he had heard thunder, then lightning had struck our glass. Even our neighbor rushed over to figure out what was going on.

    I am TERRIFIED to put my children in this DEFECTIVE VEHICLE even following the repairs after what I've read and am shocked that GMC hasn't done anything. I was always a believer in purchasing American made vehicles but this is making me reconsider.

    After reading that this has even happened TWICE!! to you I will not be putting my kids in danger. I had already called Progressive and just have the $500 deductible to pay but that won't resolve my concerns about putting my children in harm's way. I will be their worst mama bear nightmare until they recall this.

    -Amy
  • joevnorejoevnore Posts: 2
    Tonight my son and a friend's daughter cut themselves on glass playing in the yard in flip flops. We tried to get it all but there are bits everywhere. Today I shut the driver's side door and heard glass falling back there still. Just needed to vent. We visited the dealer, contacted GM by by phone and filled out the NHTSA online form. Waiting for responses.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    It looks like you've taken all of the right steps on this, Amy. I'm sorry that you have had to experience this and thank you in advance for your patience with us as we investigate the situation.

    Kind regards,
    Sarah
    GM Customer Service
  • I don't know if this thread is still active, but yesterday the rear window in my 2006 Envoy XL completely shattered into a bazillion pieces. A friend and I had just put some purchases in the back and she was returning the cart to the cart collector. I had just shut the hatch and turned away from the car to say something to my friend behind me when I heard this loud noise, almost like a gunshot. I turned around and saw the window was gone! I hadn't closed it any different or with any more or less strength than I usually do since I've had the vehicle. It just exploded! My friend did say that the plastic piece that hides the latch mechanisms was still up when I closed the hatch and I didn't notice it. I wasn't looking up there when I closed it. So I come online and find all these other incidences of rear window explosions and am shocked! I am so relieved that my children were not in the back! As much as I would hate to have to buy a new vehicle, if it happens again, my Envoy is gone and I will never buy another GMC vehicle again. I can't believe that nothing is being done to fix this. I am glad it didn't explode in my face or someone else's. Come on GM, get your s**t together and do something about this.
  • gmcustsvcgmcustsvc Posts: 4,068
    jillybean74,
    We're sorry to hear about this incident with the rear window in your Envoy. What are your plans for getting this addressed, or have you already?
    Sarah, GM Customer Service
  • asaqibasaqib Posts: 1
    Few days ago I seated my employees in my 2003 gmc envoy Xl to go to Los Angeles and then a boom happened I looked back and my rear window shattered and employees in the rear seat were holding their heads and one had blood dripping on his shirt. I had to cancel the trip and quickly arranged first aid. After that I called gMC costumer service but did not get any response whatsoever. Be careful rear window is really dangerous. I will post a video of the GMC and the incident on YouTube so people get aware of this serious problem of GMC envoy's rear windows sudden shattering.
  • My rear hatch window exploded today and its by the Grace of God that my son was not seriously injured! He was right behind the vehicle and slowly lowering the hatch when it was not even halfway down it exploded sending glass into the car and out into the parking lot over 10 feet away.

    To make matters worse I am handicapped and could do nothing to help with the situation. Store employees came rushing out with to help with brooms, trash bags and duct tape to tape up a tarp we had to ensure that we had a safe journey home.

    This really needs to be recalled as this is the SECOND time it has happened with my vehicle. The day I was supposed to pic my Envoy up at the dealership they said I had to wait because the window exploded. They thought at the time it might be the pistons and they replaced those and the windows. I am thinking its NOT the pistons!! This is NOT a fluke and it is very important that the company wakes up before someone gets seriously hurt. My Envoy sustained some minor damage with all the glass...chipped paint mostly but that is fixable. My son isn't. As is he had three of the fingers on one hand all bloodied with the glass everywhere. To top it all off the hatch no longer closes and had to be bungied closed. Thankfully I had these items living in the country, and having to strap my wheelchair in daily. What happens to someone that has no one to help, and no tarp or bungee straps?

    Shame on a billion or trillion dollar company that cant ensure its customers safety! I paid a lot of money to have a reliable vehicle. As a handicapped person my vehicle is my legs and if it breaks down I am stranded, I cant get up and walk away from it. The condition my car was left in was certainly not something I can use. Thankfully with the employees help I made it home where it will stay until the dealership figures out where to go from here. UNHAPPY to say the least. :cry:
  • I was driving the other day when i heard an almighty bang. It sounded real bad so I pulled over adn found that my hatch was open. Went to close it and then realized the hatch strut had come off while I was driving, if it had hit the window it may have broken it. As it is, the strut is busted and I will have to get another one. Not to mention that since then, in a period of 1 week, my brake light went out, my headlights no longer work and the vehicle is leaning to one side, presumably because the stabilitrak is not working correctly. Only had the car 6 weeks and if its going to be like this, I am selling it and getting a Ford.
  • wohlgywohlgy Posts: 1
    edited May 2013
    After loading my daughters wheelchair into the back of our 2006 Envoy XL, I started to close the tailgate (moved it maybe 2") and BANG! The window exploded throwing glass fragments up to 12' from the vehicle. Luckily I didn't get any in my face given I was facing the tailgate with my hand on it. So after first starting to read this forum topic, I called GM Canada to start the file.

    When I arrived home from the initial trip to the dealer for their look at it, I was looking at the door as for some reason ever since the window exploded the door does not close as smooth. I looked closely at the hinges for the tailgate and they have also failed. So not only is the window mounting faulty, so are the hinges. My door seal in the top now has a 1/4" gap between the seal and the door! :mad:
  • Driving a buddy home last night and rear hatch glass shattered. Is GMC just ignoring this issue still? I plan on calling them tomorrow since today is Jan.1, but just curious if GMC will pony up the bucks to fix this. A thousand dollars to fix this issue is insane. Hey GMC, don't turn all envoy drivers into Ford drivers over this. Fix your mistakes. Reach into those deep pockets and fix this. Please have some sympathy.

  • steverstever YooperlandPosts: 40,184

    Will insurance cover it?

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  • Honestly, I feel insurance should not have to pay for this. This is clearly something GM needs to address. A person should never have to pay to fix a window that simply just shatters due to poor or sloppy engineering. It would be a different story if the window was damaged by debris or what not, and a different story if so many people were not having same issue. I have found posts from as far back as 2004 with people experiencing the same issue. Should people have to plunk down $500+ at any given time for simply deciding to buy an American made vehicle? I decided to leave the VWs that I have depended, with no disappointments, for an American truck. Boy has that cost me plenty already. If GMC gives me the run around on fixing this(which they will!), then I'll fix the window and sell their inferior product. Just a shame. There once was a time when "Made in America" meant quality, guess I such have stuck with the Mexican made German cars.

  • crkyolfrtcrkyolfrt Posts: 2,345

    @Stever@Edmunds said: Will insurance cover it?

    Many owners let comprehensive + coverage go once a vehicle is a few years old. I don't think liability covers things like this. GM should STEP UP. Is it any wonder there are SO MANY cautious shoppers with huge reservations at the prospects of considering ANY new GM (or Ford for that matter) again..regardless of any new models reviews?? Every time I see 'Sarah' the GM Customer (Lip)Service post, (or any of the others that fill the same position, since the GM CLS turn-over rate is also prevalent) it raises a vein in my forehead.

    I try to recall the many many issues just like this whenever I get weak and consider a GM purchase. I wonder if anyone reports such negativity to the new CEO who claims "no more crappy cars"? Sounds good but what about, first, properly handling all the past victims who still have valid claims/issues? Let's take care of them FIRST shall we Ms. Barra?

  • This is how we celebrated our New Year's Eve - cleaning and vacuuming after our rear window shattered. Very similar to everybody else's story; we had come out of the grocery store, put our groceries in the back, didn't shut our hatch any harder than normal. We stood behind the Envoy talking for about 15-20 seconds, and then the window exploded. Glass on the inside and outside. Even another store patron was stunned as he was walking by when it happened. Again, we were lucky we didn't have our little girls with us; they typically sit in the 3rd row. I'm very thankful for the glass buyback on our insurance policy, so we should only have to pay around $100 for the repairs. Our high yesterday was 3 degrees, with a few colder days in front of us; can't imagine having to roll around w/o a window in that for long term. Thanks Farmers for the glass option on our policy!

  • measy52303measy52303 Posts: 1

    Hi,

    Last week this exact thing happened to me. I went out to my car and the whole back window was shattered. Orginially my first thought is someone broke it. But a woman came outside to tell me she saw the whole thing. She was walking into her house and heard a BIG bang like a gunshot. And my whole rear window was shattered. I found this forum and got the number for GM and called them....i had already called my insuarance to fix it, because i mean thats what insurance is for. I have a 200.00 DED, but im mad because i shouldnt even have to pay for that. GM said i could have went to my dealer and they would help me. OK fine. but i couldnt wait, i reacted the fasted way to get it done. And that was to go thru the insurance company to get it fixed sooner than later. I am very upset there isnt a recall on this after seeing all these other people dealing with this problem. And it isnt sitting w me right that they are saying it HAPPENED MORE THAN ONCE! I am a nervous wreck about it happening again. I have two children and if this happens with them in the car and someone gets hurt i will be livid. If there is anything that i could do, please let me know. Im so concerned about this.

    Thank You, Melissa 1.

  • HOW HORRIFYING! The rear window in my 2002 Envoy exploded for no reason. I even called the police to verify it wasn't caused by a gunshot. And it wasn't. The officer said he has never seen glass explode like that. The scary part is my daughter was sitting outside of the passenger front door, washing the car. She was petrified!!!! Cried for a good 20 minutes. It has not been a hot day. The high was 80 and the humidity was low. When the glass exploded, it was about 73 so no huge temperature changes. I have every intention of contacting GM first thing in the morning. The glass was in perfect condition-no cracks or chips. It hasn't been driven in several months except down the driveway to make sure it was out of the way of the mower. I religiously move my cars so I don't have broken windows. Had my daughter been a foot closer she would have been hit. The glass exploded throughout the rear cargo area and out of the car a good 4 feet! God forbid if she or I had been washing the rear of the car!

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