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We're sorry that you're having these starting troubles with your Equinox. What is your game plan for getting this looked into? If you were thinking about working with a dealership and wanted for us to check into anything further, we're available to you. Please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
From the manual:
Manual Mode
Electronic Range Select (ERS) Mode
ERS or manual mode allows for the selection of the range of gear positions. Use this mode when driving downhill or towing a trailer to limit the top gear and vehicle speed.
The shift position indicator within the Driver Information Center (DIC) will display a number next to the M indicating the highest available gear under manual mode and the driving conditions when manual mode was selected.
To use this feature:
1. Move the shift lever to M(Manual Mode).
2. Press the plus/minus button on the shift lever, to increase or decrease the gear range available.
When shifting to M(Manual Mode), the transmission will shift to a preset lower gear range. For this preset range, the highest gear available is displayed next to the M in the DIC.
See Driver Information Center (DIC) on page 5-24 for more information.
All gears below that number are available to use. For example, when 4 (Fourth) is shown next to the M, 1 (First) through 4 (Fourth) gears are shifted automatically. To shift to 5 (Fifth) gear, press the + (Plus) button or shift into D (Drive).
M(Manual Mode) will prevent shifting to a lower gear range if the engine speed is too high. If vehicle speed is not reduced within the time
allowed, the lower gear range shift will not be completed. Slow the vehicle, then press the - (Minus) button to the desired lower gear
range.
While using the ERS, cruise control can be used.
GM - wake up!
Social media here I come - it will be my life long duty to make sure every one with an Equinox is made aware of the engine problem and demand action!!!
any interest in starting a class action law suit? Only takes 3 of us....
My truck is getting a new engine - what new car needs a new engine after 45k miles? Own up to this design flaw and let people out of their leases or provide replacements for those who bought this piece of junk!!
So much for buying american - my lifes goal - to tell everyone I know to stay away from GM!!!
Below are some of the multiple posts I have entered here on Edmunds.....
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My dealership did all my maintenance, replaced cellinoids,a faulty fuel pump, 5 sensors... The list goes on. And it continued to stall out. GM is useless.... It is really sad that a "made in the USA" company will not back their vehicles. I had multiple rental vehicles free is charge through my dealer because they couldn't figure out what was wrong... I spoke to GM twice and the district manager who I went in circles with completely discounting my complaints with her own justification.... Which was basically telling me that there was no proof! REALLY...the mechanics finally discovered my motor was consuming oil! She still had the nerve to argue and I finally hung up on her. Excuse my French... But the district manager was a complete [non-permissible content removed]! Oh she did her job well! She managed to make GM money by giving me only $3000 toward a new vehicle....and I'm at a loss of $8000 (which is in their pockets because I lost a year and a half of payments and had to start a new loan all over again). Great for GM...
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I've had all my oil changes done by the dealer and it has been in the shop numerous times. My motor is consuming oil. I called GM and they asked if i could recreate it stalling. Ummmm nooooo... It does it when it feels like it. My dealership that because of the low oil that there is low pressure which is causing the truck to shut down...something to do with the cam actuator Because i can't recreate this issue GM offered me a years worth of free maintenance... Whoopy doo...
I've got 18 months of aggravation and monthly payments totaling over $8000, and my $1500 down payment into this vehicle. The dealer said they cant give me back much because they will loose on the resale... Okaaaay...and what about the $9500 I've lost? They don't care about their customers. this last time i had it in...8 weeks after my oil change done by Chevy...there was 1 quart of oil left in my truck. So now they have acknowledged something is wrong with my motor.
I'm trying to trade my equinox in...i don't want this piece of junk any longer. I don't care if they put a new motor in it or not. My truck will no longer be factory. The dealer tells me that GM will probably only give me $3000 for my trouble to be applied to a new vehicle.... What an insult considering all the money I have paid towards this vehicle. Now because of this junk vehicle that everyone is having the same exact problems with...i now have to add 2 more years to paying for a replacement vehicle. I'm seriously thinking about getting a lawyer, contacting the state to make a claim.... I don't know why Chevy is getting away with doing this to all of us that bought the 4 cylinder....i need to find out what my legal rights are.
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I went in a vicious circle with a district manager who was very unprofessional. Its a joke ad they refuse to acknowledge that there is anything wrong with the vehicle. If you Google "Chevy stalling" you will see an overwhelming amount of complaints regarding stalling. Its amazing how Chevy gets away with this. I finally did in fact cut my loss and trading the vehicle in as it was discovered that the motor was consuming oil therefore causing the motor to loose pressure which was causing the stalling. I've paid in over $8000 in car payments in the 18 months I've had this vehicle along with $1500 of my own cash down payment. All's GM was willing to give me was $3000... I look at it this way...either I do this or wait till I hit 100.000 miles and this vehicle take a crap on me after my warrant expires. Yes they were willing to put a new motor in... But you know... I bought this vehicle factory and I want the motor to stay factory and not have it ripped out and disassembled... This is not what I paid for. I wish you luck... And pay attention to your oil as I discovered it to be down to a dangerously low one quart with no oil light lighting signaling it was low...when I took it in for an oil change it was discovered which helped diagnose the stalling issue.
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GM will respond and run circles around you. My 2011 equinox needed a new motor because it was consuming oil...and multiple other problems ranging from sensors, cellinoid, cam, fuel pump, etc. I bought this vehicle brand new and I refuse to have my brand new motor pulled apart. So I traded...the most GM WOULD GIVE ME WAS $3000....i put $1500 cash down and 18 months worth of payments totaling$8000 onto this vehicle...the $3000 basically added insult to injury. So basically I lost $6500 and gained 28 months more of a truck payment. The district manager actually had the nerve to fight with me and I finally hung on her. She did her job well...she gained the company another sale by ripping me off.
Oh and as far as Sarah the GM responder to all our complaints... I wonder how she feels at the end of the day after acting concerned and lying to all of us...OR maybe she is just a computer responding...
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Oh I took a huge hit. Trade in was $16,000. GM gave me an addition
On the way home from work, the car started stumbling and the reduced power/ service stabilitrack screen began flashing. I was finally able to make it home and had to have the car towed to the dealership. I am very disappointed that a 2011 model with only 52,873 miles can no longer be considered dependable! But my real concern has been the disgusting lack of customer service from Chevrolet. I understand they have been busy, so I was willing to accept the fact that it took them 3 days just to run the codes. However, what is completely unacceptable is they lied to me about when the part would be coming in. I was told the part would be there on Friday, Jan 25th. Not only was the part not in on the 25th, service told me that they wouldn't even be able to order the part until Feb 1st! That part was never going to be there on the 25th. During this phone call, I searched for the part number. I found over 100+ units online in a matter of minutes. I have ordered the part myself and I am having it sent to the dealership directly. At this point, I have paid $146.00 for a part GM could not provide for one of their own popular 2011 models, and I have paid another $429.00 for a rental car. I will still have to pay for the tow, probably in the neighborhood of another $100. Furthermore, the car still isn't fixed. If service misdiagnosied this condition, I could be out even more money!?!?! How is this not covered under the 100,000 mile powertrain warranty? It seems to be a pretty intergral part to me.
It looks like a lot of you have had this problem, has anyone been satisfied with the outcome? What total out-of-pocket expenses am I looking at? I can't afford to put much more into this car, only to get it back and have no confidence in its reliabilty!
Keep us posted on how the repairs go! If you should need anything, don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
I am going on the social media offensive, then if no results come, I will hire a lawyer! Engine repair at 15,000 miles, transmission at 25,000 and now... it is malfunctioning again!
I am done with this lemon! I want this handled, I want a NEW and NEWER model year Equinox... and I want GM to do the right thing! It is a lemon! I am starting a social media blitz, I am starting a pinterest, twitter and FB blitz! I am fed up with this vehicle! This could have been a really nice vehicle, my wife and I both loved it... until it started to break down.
Do the right thing GM!
This car is a big lemon. Good luck dealing with GM they do not care.
of all concerns and issues; have 52000 miles on my 2010 4cyl Nox. and get 24-26 MPG hwy/city to date; have never been stranded or concerned with safety in this Nox. However; reading these Nox horror stories makes me very happy my GM Dealer has taken care of me and servicing my 2010 4cyl NOX since purchased; Oil changed @ GM Dealer every 3500-4000 miles its very cheap insurance when having drive line issues....I will probably purchase a new one when the 2014 GM Nox hits the showroom!
We own a 2009 Chevy AWD Equinox. The differential failed at about 80,000 miles and Chevy replaced it under warranty(thank you). Now the transmission suddenly failed at 106,000 miles. Butch Ostalet in Pascagoula, MS stated we need a new transmission and the cost is $4000+. It is barely out of warranty and I have to believe that perhaps the differential failure had something to do with the transmission failure. Is there something GM can do to defer some of the cost for replacement considering the milage and differential failure and considering we own an S-10, Malibu and Impala.
Sean
Sarah, GM Customer Service
I am making sure I get all their names - although they will only give first - and god forbid something happens i will hunt each and everyone one of them down!
got my new engine and now at the dealer for transmission problems!
Really - JUNK
If you would like for us to document that you are having these concerns and follow up with your dealership on any recent visits, we're happy to do so. Please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry that you've encountered this situation with your new Equinox. I see that you do have an appointment set to go in - if you would like for us to stay with you through this process, please contact us via email at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I too received the software update letter, the same day the lemon lawyer mailed me. I think I will contact these attorneys to see what they can do.