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Comments
Have you taken it to another dealer for a second opinion? Can you please e-mail me your VIN? I look forward to hearing from you!
Christina
GM Customer Service
I'm a student, not knowing much about cars. It was working properly until late Sep. 2010 when I noticed slight shaking at highway speeds but ignored it.
With the freezing winter in my area, unfortunately I had the diluted coolant frozen in my engine (I come from a warm country when there's no need for anti-freeze, so had no idea about it). Before discovering the frozen coolant, I once drove it about 10 miles (with frozen coolant) when I noticed frequent slipping at uphill lasting a few minutes after reaching a flat road (as if the gear could not shift up and wanted to stay down). I towed my car to a shop where they thawed the coolant in an indoor garage and upon pressure-test, they found leakage from intake gasket. I planned to fix it in a few weeks but when driving the car back to my house, I noticed the same slipping problem upon pushing on the gas pedal at uphill (above 30 mph) or at higher speeds (above 50 mph) in a flat road.
So, there are some jerking or slipping (whatever you call it when you feel the car has a jumping movement as if it refuses to shift the gear up and is idling), the problem is in speeds above 50-55 in flat roads or in uphills when I push on the gas pedal even at lower speeds. Moreover, I still have the shaking at highway speeds.
Besides, I can feel that the engine is no longer as powerful as it used to be.
PLEASE SOME ADVICE! I am a foreigner in this country, not knowing about cars so mechanics can rip me off easily! On the other hand, I don't have the budget to get rid of this car and buy a new one. I need this car to work for me for another 8K until I graduate.
My questions:
1- Do you think it's worth to fix it or it can run like this for another 8K? Is it safe to drive it like this?
2- where should I take my car for repair? GM shops or others?
3- I'm the seond owner, does it still have warranty (2002 with 82K)?
Thanks.
I asked about a Rebuild but he told me it would cost me more in the long run? Is that true? Does anyone know if this sounds right or if this estimate is in line? I really can't afford a new car and I DO love this one. Is it worth the repair? HELP!!! :confuse:
Now would I say yours is worth the 1500 plus labor which could be another 1000-2000?? Your car is 11 years old with almost 150000 miles on it. I would have to say a BIG FAT NO!!! I would take that money and buy something more reliable. You may be throwing your money away.
Have you taken the vehicle to an authorized GM dealer? If not I would recommend doing so. They can diagnois your vehicle for you.
Christina
GM Customer Service
I apologize that you don't find my responses helpful. But in order for GM Customer Assistance to assist a customer the vehicle has to be diagnosed by a GM dealer. Besides this can assist with correctly diagnosing the vehicle, even if someone plans to fix it themselves. Instead of shooting in the dark with out having the vehicle actually looked at.
Christina
GM Customer Service
Hey everyone - no need to post questions anymore - all you need to do is go to a GM dealer and they'll fix your car.
Please save GM Customer Service commercials for posts about GM customer service. Everyone already knows you can take your GM car to a dealer for service.
It sure smells like spam when someone posts a car problem and receives a reply from GM to take it to a GM dealer and pay for service.
http://www.autozone.com/autozone/parts/Duralast-Transmission-Control-Solenoid/_/- N-6o2gf?itemIdentifier=971643&_requestid=762171
thanks
Are you working with a GM dealer? If you are not comfortable with the diagnosis I would recommend getting a second opinion.
Christina
GM Customer Service
Any help with this would be appreciated
Keep searching and if you DO get a diagnosis and estimate, make sure that it is in writing, That way, when you actually get the problem fixed, and it was NOT what GM told you the problem was, You can then put in a complaint against them for attempting to RIP YOU OFF.
Most network television stations have a group that exposes these rip off artists for what they are.
I apologize for your frustration. Have you spoke with the dealer regarding this concern?
Christina
GM Customer Service
Thank you for your feedback. It is your opinion and you are entitled to it; however, as all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of our customer’s situations. The only way I can do this is with the customer’s assistance. My first step is to gather their contact information (including a good number to reach them), VIN, current mileage, involved dealer, and a break down of what they are experiencing. The best way to get me this information is a direct email. The next step in the process is the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know their customers are experiencing issues, they must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when customers are experiencing these concerns these processes can be frustrating. All concerns, whether it is with a dealer or your vehicle, are documented in the cases set up if GM is contacted directly. Any customer that would like to call Customer Assistance and speak with someone the number is in your owner manual, or email me and I can provide it to you. Any customer that would like me to assist them, please feel free to email me the information requested above.
Christina
GM Customer Service
The whole deal cost me about $400.00
Have you spoke with your local dealer of choice? Can you please email me with your VIN, complete contact information including address and phone number? I look forward to your response.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. I would be happy to see if your vehicle has a recall. Please email me with your VIN.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Not sure if the dark fluid is from being to hot or from what ever trans parts are coming apart.
The only siler lining in this story so far it that it is still under the warrenty time and the repairs should be covered, but I worry that it will need transmission attention ever 50,000 mile or so if they dont upgrade the faulty parts. it all works out to time and lots of $$$$$. :surprise: Once this is repaired I think I will be car shopping and not because I want to and have sh*t load of money. Who does these friggin days .
We will see what next week brings and I will keep you posted. Have a safe weekend everyone!!!!
My only bad driving habit is high speed, and motor is fed nothing but premium gas, Shell..Car is not comfy, very noisy, and was only purchased because it was 1/2 price compared to original MSRP..showing 4300 miles 50 months ago..Bought from the local Caddy dealer..
My problem is having owned 53 cars in my 78 yrs, so I have been blessed with many great rides and just bound to stumble across a headache, too many times at the well..
Back to your GXP, 107k w/o a failure is a tribute to your driving habits and maintenance..
I apologize for the problems you are experiencing with your vehicle. Did you have any of the work done at a GM dealership?
Thank you,
Caron, GM Customer Service
I will look into recall information for you if you could just email me your VIN. I look forward to working with you.
Christina
GM Customer Service
I realize that 2006 is ancient technology, however I think it is still used on the current W body Chevy..Impala..
The whole affair was fixed at a small shop run by ex-GM mechanics who knew exactly what was broken..Common problem I understand..Mileage is 59,453..
Other maladies have been steering shafts replacements-3, batteries-5, sets of tires-3..Still running on original brakes.
I imagine that the wheel bearings will be the next thing..and maybe a knuckle assy...