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Comments
what did the dealer replace...steering column...or an actual power steering unit?
You can google the NHTSA and file the complaint....you might try contacting GM for assistance, however with a 8 year old MY car now, I doubt you will get any help....what yours mileage? I have a 04 Maxx LT with 195K on it which I just handed down to my stepson....lucky to have had no problems at all with the car.
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We're sorry to hear that you're feeling unsafe in your Malibu as a result of this power steering concern you're having. If we can check into this further with you, please contact us at socialmedia@gm.com with more information (including your name and contact information, a brief recap of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Thanks,
Wayne
Sarah, GM Customer Service
I got this car last year with 29K miles on it. It’s now got 30K.
It’s begun making crazy creaky noises when I turn right (either parked of moving)
I took it to the dealership who replaced a strut and charged me for it, then I took it back and they replaced the intermediate steering shaft and charged my warranty.
I’m not sure how they thought it was fixed, it always makes noise when turning. They seem to truly have no clue what to do. The third time I took it in, they kept it and the next day called me with “Good news! You don’t have a problem at all, GM says this is common for these cars! And we don’t have to fix anything!”
Obviously, I'm outraged. I’ve escalated to GM corporate and am getting ready to go to the BBB and WA State Attorney General.
The dealership and GM says this is common in the Saturn Aura and late model Chevy Malibu sedans and has no need to be fixed. Would you buy a car that sounds like this?
http://youtu.be/ohDbxtHSWm0
Let us know if you would like for us to check into anything further for you (warranty/recall questions, working with a dealership, etc). We can be reached at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
MAHPO!!!!!
It is not covered, I don't think i should have to pay for this a second time. It is plan as day after reading other posts that all Malibu's have steering problems.
This car is unsafe to drive, it has nothing to do with the way i drive it, If I die driving it to the dealer then will it be a recall?
I don't believe this is happening to me again and i will never buy another Gm car in my life. Shame on GM for not taking responsibility for this over whelming problem the Malibu's have with steering.
I am sorry to hear about the issues you are having with your Malibu. I would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "attn Crystal" in the subject line. Look forward to hearing from you.
Crystal L-GM Customer Care
Again, even if you reach out to GM they are still not going to do anything since they stated that do not see a problem with the power steering on 2006 + car models.
MAHPO!!!
Took it to the dealership and they wanted to charge me $989 for a new steering column.
They refused to let me drive/tow my car off the lot and let it sit for two weeks at my house until I had the money to pay for repairs, but that's a WHOLE different story.
A friend is a mechanic and offered to do the work. What recommendations do you have for purchasing my own steering column, either online, second hand/refurbished vs. new.
Thanks! I'm even hesitant to let a friend do the work, but money is tight right now.
The dealership told me that even recall repairs are only covered for 90 days. I have been driving this way for years now waiting for the recall to happen again but now it is becoming more of a constant problem. Why is GM not standing behind the constant problem.
I have had many Gm vehicles but it may be time to move over to Ford for my next vehicle.
I really love the fuel economy and the roominess of the Malibu but I am not happy with the unwillingness to solve this problem
I can understand the frustration you're feeling about your power steering and apologize that you're experiencing this vehicle issue. Have you already started a case with GM Customer Service? If not, we'd like to note this within our system. Please feel free to email us at socialmedia@gm.com as we would like to try and assist with this situation.
Amber N.
GM Customer Care
While I have read a lot about this problem, it seems like no one know exactly what the issue is. Who do I contact to get this problem corrected?
A few weeks ago, I was driving around 70 MpH on an Interstate, passing a semi, and wound up spinning out, doing a full 360 and stopping about ten feet into a grassy median. My car was undamaged other than one tire eventually going down, though I had to be towed out of the median (it was wet). My tires had about 45000 miles on them (same as the car itself), so figured I would replace all of them, and did...with Michelin Defenders, which are apparently excellent tires. I had Pep Boys do the alignment as they did the tire install, but after making my 200 mile round trip commute (I drive 100 miles to and from a University twice per week), my car still felt very loose after I got up to around 70 MpH. Truly, it felt as though I were driving through heavy gusts of wind, even on a calm day. So I took it back in to Pep Boys, and they checked the alignment...and sure enough, it was quite far out again. They redid it, and also inspected other elements of my steering / suspension at my request...and they concluded that everything was fine. On Tuesday, I did my usual commute, and the car felt quite loose yet again. I took it back in to Pep Boys one more time yesterday, and they checked the alignment, various other elements etc., and it came back inconclusive.
At this point, it seems as though I am just imagining things...and yet the results are legitimate. If I'm driving along and take my hands off the wheel, the car will sometimes take a fairly sudden lurch to the left, or sometimes the right. When passing other vehicles of virtually any size, the air differential is far more noticeable than it ever was before.
So I guess what it comes down to is this: do you reckon that this is, in fact, just my imagination, or does my description give you any hints as to what might be the issue? It's not undriveable, but I don't feel comfortable going above the speed limit. It doesn't feel completely safe to me, yet I'm not going to take it back to Pep Boys yet again without a good idea of what the problem might be. I'm new to the area I'm in, so haven't found a good mechanic who might actually spend a lot of time trying to find the problem, as opposed to just doing the basic checks.
Any thoughts you might have would be greatly appreciated!
Thanks,
Shaun
Although the Maxx had good seats and was a fine trip car, it had many suspension and trim issues and poor extended warranty support. It was my last GM car.