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I have complained to NHTSA and Ford USA and Canada looking for some customer service. Any other suggestions?
The check engine light was on this morning but that has happened before and when the dealer checked he couldn't pull any codes. After reading that some have had issues even after a repair it leaves me wondering if a fix is worth it!
My Nissan Frontier (also 2005) just blew tranny too BUT it was due to a recalled heat exchange between radiator and transmission. Guess what? They replaced EVERYTHING for free: Radiator, transmission, and new heat exchange.
Next truck might very well be a Nissan. Next family car definitely won't be a Ford.
1) the new owner had the transmission replaced, so anything we had done before is not eligible
2) It is too late to submit a claim under the 11S25 recall
3) The work was not done at a ford deslership so I am not elligible for a refund.
4) I no longer own the vehicle so I am not ellibible for a refund.
The customer care center said the dealership is the sole arbitrator in the case, they cannot do anything. I dealership is run by a bunch of idiots. The dealership is the one who told me its too late and the recall has ended.
Is there anyone else I can escalate this to? I havent received any encouragement yet...
I also believe some of the transmission repair shops know or knew about the torque converter problem and were charging people to "rebuild the transmission" when all they were doing was replacing the torque converter with the same weak Ford replacement parts.
Anyhow, I can't give the details as I am under a signed confidentiality agreement with Ford but I would urge all to file a small claims suit in their local district court for the difference of the full cost to repair (minus the $1450 if you were reimbursed for your torque converter.)
I'm taking Ford to small claims because they accept no responsibilty for the transmission damage even though it's the broken pieces of their torque converter that ripped it apart. I reached out to the service center and Ford in regards to compensation for the $2900 repair. My transmission mechanic offered to speak with them directly on his findings. They won't listen, review or reply to any of my concerns. Really unbelieveable and sad that to me that they don't back their product or their customers. Such a horrible representation of an American business. I'll never buy or recommend Ford.
Lynn
KCRam - Pickups/Wagons/Vans+Minivans Host
I live overseas, so I took it to a garage (maybe Apr-May 12) I heard a good rep with foreign (not Korea) cars. They thought transmission and said it was bearings that needed replaced; let them do the work. Seemed fine until the end of the '12 and started getting that whine again, but very infrequently. Heard it again today - my wife and kids use the van, usually not me - and started looking into the history of Freestar trans problems.
They say they are getting calls about this.
But, nothing is being done at this time.
Have anyone with this problem call the number and speak out.
PS. I asked how many issues does it take for a car to be recalled. He said "oh that will never happen." I said "nice, ok so you're waiting on a death. You almost caused one last. Thanks."
My husband and I have had the Mercury Monterrey for 2.5 years now and just got the recalled torque convertor replaced 1.5 months ago. We were driving from Michigan to San Diego for my husband to do a traveling nursing job, so we thought it was best for our transmission to be fixed. The recall fix was done and the drive to San Diego was fine. A few days ago we went to the desert here and a gear light went on, but then turned off, so we didn't worry about it. Then tonight, I was driving and the car was not excelling well and I arrived at my destination OK. However, as I was getting ready to leave, my car started, but wouldn't move in reverse or drive. Now I don't know what to do. Just buy a new car? After reading these posts, I totally regret buying this piece of junk and getting the recall fix even done. It was driving fine before. So now we are stuck in San Diego with one car, our other one is in the garage in Michigan. This is definitely the transmission right? Would Ford reimburse me for doing the recall wrong? It had to be that, I have no idea what else it would be. The van has 99,000 miles on it. I have no idea what to do.
My 2006 Freestar SEL failed with 122,000 kilometers. Called Ford Canada to be advised I'm out of warranty (yeah knew that) - end of discussion other than my complaint was registered. My vehicle was manufactured in 2005 at the Oakland, Ontario plant. Took it to transmission shop the same day it started acting funny - was doing two little lurches forward after I came to a stop - wrench light on. From all the horror stories on here did not want to risk this "Safe Mode" experience. Mister Transmission replaced the torque converter and valve body and overhaul for $2500.00 and got a good warranty for 60,000 kms. Like everyone else here serious sticker shock - facing a 4 month layoff in two weeks. TPS light comes on everyday then goes off after a few miles. Was thinking of doing an undercarriage wash to get winter road salt off - now I'm scared to do this for fear of flooding the CPM. One other thing from the day this van was brand new always had a clunk shifting into drive or reverse. Dealer found nothing wrong. After transmission repaired that noise is totally gone - probably a dud from day one. Will take bill to dealer next week - see what happens. Previously owned 2 F350's (1 also a lemon - turbo part kept blowing). Think we'll ever see a recall on the 06 and 07's? How many years did the other ones take. Filing reports with Canada Transport and the US site as well and urge everyone to do the same so Ford can't keep pleading ignorance to the problem.