Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Mazda5 Doors & Locks
This discussion has been closed.
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
....and my mother told me... "Rule of thumb: Don't buy the very first model, wait until all issues come out and are solved" :surprise:
Anyway, my 2 cents worth. I just find that complaining on this forum may not be as powerful as talking to Mazda directly...
nothing good comes from a lie...and your suggestion to have everyone call up and lie about a problem will not help resolve a real problem. It's very important that the manufacturer becomes aware of a real problems and to determine what vehicles are involved. This way they can come up with the proper fix... Your plan is to send mazda on a wild goose chase. This could cause delays with any possible fix.
nothing good comes from a lie...and your suggestion to have everyone call up and lie about a problem will not help resolve a real problem. It's very important that the manufacturer becomes aware of a real problems and to determine what vehicles are involved. This way they can come up with the proper fix... Your plan is to send mazda on a wild goose chase. This could cause delays with any possible fix.
Lie? No, no, no! That's not the way I do things, sorry it got misinterpreted. Here we go again:
What I meant to say is call Mazda and either you tell them that it happened to you (if it did) OR that you are aware of the situation and would like to know if they have identified the problem. As any other professional call center they keep track of calls, other vital statistics. Based on those call center Managers have daily and weekly reports which then are discussed and prioritized. If the report says: "300 people called concerned about the M5 sliding doors (whether it has happened or not)" then it becomes an important issue and is prioritized. If the report says: "4 people have problems with the sliding doors"... then good luck!
Remember what happened to the recall?? When I called the Mazda Rep told that they had just come out of a meeting discussing this important issue as the M5 number of calls was taking most of their time. Guess what was the hottest issue to escalate to manufacturing?
Anyway, possibly I'm expecting that Mazda has state-of-the-art call centers, possibly I'm just plain wrong...
I work on a completely different area but the same principle applies.
I'm in contact with a german Mazda5 forum. They have the same problems with the sliding doors. Here in New Mexico i didn't recognized this problem with my Mazda5 sport. The humidity is to low. The germans explain, mazda would use the wrong grease for the locks.
Mostly they have the problem after a car wash during frosty weather. A sealing of the locking system was recommended
by the mazda dealer.
Bye
Thanks for the follow up post. I now understand your point and hadn't considered it that way before.
I wonder if email to Mazda would be more efficient but just as effective?
My wife has a M5 and she had experienced door latch problem three times already. On January 16, my wife had problem with M5 door again. My wife called Mazda road service then Mazda service took her car to dealer service center to get new upgrade door latch on her car(Folks, I called Mazda North America tech line and found that they know this problem already and have special upgrade kit for those people who called them directly). Today,I got a call from Mazda service center manager and he said my M5 is ready to pick up. I going to pick it up tomorrow and I hope I do not see anymore sliding door problem on my M5.
from PA.
And my point (that I didn't seem to make very clear when I posted the above note) is that there have been sliding doors for a very long time, and we have'nt seen the kind of problems with them that apparently is becoming evident with the M5. Perhaps it is just a design flaw on this particular latch. I'm sure Mazda will step up and provide a fix promptly.
BTW, I had the oportunity to drive one yesterday...very nice package indeed... If I was in the proper demographics, I would definately consider one. But...Empty nester here.....don't need 6 seats, and prefer just a little bigger vehicle...bought a Highlander just about a year ago.
I'm sure this would help the dealers who have not been informed of the sliding door problem and may help those of us who have experienced it get quicker resolution.
Thanks!
Thor from OH
I picked up my M5 today and here is what is on my invoice.
Problem cause: 9K
Replace left and right sliding door latches
7474WRM94 1.4 hours
1 C235-72-380D Controller(R) Remote
1 C235-72-380D Controller(L) Remote
Well, freezing rain is comming to PA next week,wish me luck!
I called our dealership and spoke to the service manager. Of course mazda hasn't released any information to him and he has heard nothing about it. Surprise! I am annoyed at the fact that we seem to be doing the Q&A for mazda and have been charged ~20k for the honor. The service manager is a good guy with good customer orientation so he is trying to dig up some information from mazda. Will let you know what he says!
Other than that love the car. Filled it up yesterday for 23 dollars. haha.
Speaking with Mark at Mazda Canada yesterday. He told me that Japan engineers are working on a permanent fix and that maybe in mid February we would have something.
Bob
And is the fix only for owners who complain about the problem, for owners in certain parts of the country, or a full recall?
I live in Vancouver Canada and its generally mild here especially this year can't see this as a problem for owners here but if there is a fix in place I probably would want a new latch as well. :shades:
Should not be a factor for anyone waiting for their M5, like me. Ordered beginning of December.......
Had this same problem start yesterday, took 10 mins to open a door, then 15 to close it. It would then not open again !
I was straight onto the dealer and Mazda canada, I then went to the dealers today. They were faxed a tip sheet which recommends the replacing of the lube. It'll take 4 hours as they door panels have to come off.
This is annoying and I'm certainly reporting this to the car press should they not fix it. So much for the North American car of the year if it doesn't work in -5 or below !
Each evening, after returning from work, the locks worked normally again. This is not a problem with sticking weatherstripping. Has anyone had similar troubles? Any solutions?
Here is their link:
http://www.tc.gc.ca/roadsafety/tp/tp2822/page4_e.htm or 1-800-333-0510
Have your VIN number ready when you call.
Bob
Pissed OFF!!!!
Vince :mad:
We just bought a new Mazda5, and love it. The folding key's really cool, but we have a seemingly simple question - we can't figure out how to get the key onto a keychain! It's so hard to get a loop through the holes at the top of the key. We'd appreciate any suggestions!
Thank you.
Anyone else have any problems like this and know what might be wrong?
One of our remotes quit working altogether and the other is only working intermittently. I changed the batteries in both but that wasn't it. Don't really see why it would only affect one remote but my guess is the receiver in the car is on the frizz.
Does anybody know if there is an antenna that might have come loose (and where is it?)? I have had a similar problem with my laptop's wireless and there the antenna connector had come off the wireless card.
:confuse:
Hope they will be as quick and uncomplicated as your dealer.
Thanks.