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Buick Enclave AC Problems

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Comments

  • cmensingcmensing Posts: 7
    My 2010 Enclave air conditioner needed $1,700 for repairs and I already spent $150 back in April on it. Went to GM's web site and called customer service number for Buick and 2 days
    later my dealer called me back and said GM would pay 75% or around $1,300. Not the greatest since I still had to pay $550 on a 3 year old air conditioner. I wouldn't hold out much hope for Amber from GM who probably contacted you, she couldn't get me anything for the $2,400 power steering fix I had to pay for back in April.
  • cmensingcmensing Posts: 7
    Hey Boblub,

    What's a TSB and did you have to pay for the extended warranty?

    Thanks.
  • hicksdhicksd Posts: 1
    edited July 2013
    Hello,

    I have a 2008 Buick Enclave and literally have my car at the shop right now because of the Air conditioner not blowing cold air. I just received a call that the Evaporator Core has to be replaced for $1800. I only have about 60k miles on it. I am furious. I absolutely have had nothing but trouble with this vehicle since we purchased it brand new in '08. I have read some of your messages and I can't believe how common the problems are among us. I have had the water pumped replaced about 2 years into owning the car. The control panel was replaced also for problems with the A/C before. The front airbags and the rear inside lights in the roof of the car leak water. I took it to the dealer 2 years ago and thought they fixed it....No luck still leaks. One our recent rains my backseat was so wet I had to soak it up with a towel. I have no idea if any other damage exists from all this water stuff yet.
    These problems along with the recalls they've have on this vehicle are just ridiculous when you've purchased a brand new vehicle. I have always heard a noise in the steering system and sometimes gets a little hard to turn the car every now and then. My Stabliltrak light has been on twice, I've taken it in...I was told it's nothing. Once I get this mess resolved and I am really going to consider getting rid of this vehicle.

    It is so funny I just had a neighbor come ask me last week about how I liked the vehicle and I am not going to recommend this vehicle to anyone EVER!
    I am going to pursue this further with Headquarters and keep you all posted. I really do believe this should be a Class Action Suit as well. Has anyone started that process yet?
  • gmcustsvcgmcustsvc Posts: 4,134
    Hi hicksd

    I am very sorry that your Enclave has caused you such frustration. If you would like for us to document your concerns within our system, please email us at socialmedia@gm.com. If there is any additional assistance we can provide to you, please let us know.

    Amber N.
    GM Customer Care
  • I too have a 2008 Enclave. I have replaced a sensor in the fuel tank, 3 wheel bearing assemblies, both front half shafts, water pump, alternator, fix the sunroof leak twice, water filled the entire fuse block and had to have the fuse block and the fuses replaced, the steering box, front struts, not to even the Motor that blew up at 50 mph. Oh yeah then you start with the electronics that just choose to give up all at the same time. Would you rate this vehicle very high GM or would you just do a recall on all 2008 Enclaves and get them off the streets before NO ONE buys your product again.
  • gmcustsvcgmcustsvc Posts: 4,134
    Hi there,

    I can certainly understand your frustrations and apologize that you've had multiple issues with your vehicle. If you haven't already spoken with GM Customer Service in the past about your concerns, we'd be more than willing to document your complaint within our system and address any additional questions you have. If you would like for us to start a case for you within our system, please email us your VIN, mileage and contact information.

    Regards

    Amber N.
    GM Customer Care
  • I too am having the same problem. I was just told last week that the evaporator coil will need to be replaced, I have 58,000 miles on my 2010 Buick Enclave. I was told that this will cost $1,595.00. Will GM assist? This is absurd to have a 3 year old car that needs a evaporator coil replaced. I have been a loyal customer to GM since 1987. This is my 2nd buick enclave (I purchased a Enclave in 2008 being the first one in my area to have a Enclave and had loads of problems with the 2008 and still bought another Enclave) {shame on me}.
    WILL GM ASSIST???
  • I would guess that they will help. They paid 75% of mine, and have done similarly for others that I have heard of. I would very kindly whine at your local dealer service rep and ask him to go to bat with GM for you. My service rep indicated that GM would help the first time, but probably not again.
  • Thanks for the info. I will whine!
  • I bought a 2008 Enclave last year and have had no trouble so far except the air. I always felt it wasn't cold enough.
    I checked it myself, I work on vending machines, and it was within the correct pressures.
    I had my mechanic look at it when I had it in for an oil change and he said it was ok.
    Finally I added about 4 oz of freon to it anyway and it is working much better. fine I would say.
    Probably on a long trip the evaporator is icing up and not allowing air flow across it. Shutting it off for a while allows this to defrost and it will be ok for a while.
    There should be a puddle of water under the car after it sits awhile, somewhere by the front passenger tire. If not check that the drain hose is not blocked. I would check it anyway to be sure.
  • Thanks for the info and advice. GM customer service and my local dealer called me, they are replacing my evaporator coil and charging me only $150.00. So, GM did good on their part.
  • gmcustsvcgmcustsvc Posts: 4,134
    hey steibs4,

    We're always pleased to hear of a satisfied customer. Glad that your situation was taken care of. If you ever need anything in the future, please let us know.

    Best

    Amber N.
    GM Customer Care
  • Hi sarah,
    I'm also very frustrated with my enclave...I just took it to the dealership & they diagnosed it as needing a compressor to condenser hose at almost $700. Is this right??? How is a hose $700? I think I am going to have to give up on my Enclave...I can't afford it anymore!
    Thanks,
    kris
  • firemanjonc1firemanjonc1 Posts: 1
    edited November 2013
    My enclave has been in to the dealer twice now for the AC. It is hissing or equalizing pressure while at idle. They recently told me it was due to idling low and charged me $127 to clean the injectors. They said that due to the low idle the compressor was cutting out. However this is still an issue. Every time you slow to a stop it will wind up to a very noisy hissing and then as soon as you give it gas it goes away. It also stops blowing very cold and becomes humid when hissing. Does anybody have a clue what's up?
  • Did anyone ever get this resolved? I have a 2009 Enclave with 35,000 miles and this started a couple of years back. It's becoming more and more of an issue as of late and the dealer cannot replicate it of course and could really give a crap in my opinion. My issue is the EXACT issue that others have noted in that after a longer trip (1+ hours with the AC on) the front AC vents stop blowing air. It just trickles out and sometimes you see some frost/steam coming from the vents. Turn the car off for 5 minutes and it miraculously works again. This is very frustrating to say the least especially when the dealer treats you like a fool.
  • moose2010moose2010 Posts: 1

    All I can say is wow! We purchased our 2010 Enclave 2x premium last April - we love the vehicle, the look of the vehicle gets complimnent all the time. Now the trouble begins; well they started to begin late this past summer. - with the A/C which seemed to be like a collapsed hose, now it seems from all of the posts that apparently GM purchased quite a few faulty evap cores from china or Mexico or whereever - come on GM really? After 3 years the product fails! Where is that Buick quality the consumer is paying for? - now during the middle of winter the heated seats will work intermittently, we have added additional coolant to the system as the coolantblevel was a gallon low according tonthe service center as we didnt have any heat; where is the coolant going GM, the drivers seat is currently now stuck in the most forward position it can travel, and the electronic telescopic steering wheel no longer travels in and out, up and down no problems! Really this is the quality one' should expect after spending an elevated amount of money? Really? We could have gone foreign like to Hyundai but I have always sided on American vehicles! Now what? My vehicle VIN is 5GALVCED7AJ187259. GM "HELP"

  • epalmerepalmer Posts: 3

    I had to replace the AC fan motor at 2000 miles and my 2013 Enclave smokes all the time.

    Does the smoking stop after it is broken in or is it a head gasket, valve issue?

  • epalmerepalmer Posts: 3

    Is anyone else having a smoking issue, even after the vehicle has been running for over an hour?

  • abhababhab Posts: 1

    I have begun to experience air conditioning problems in my2010 enclave identical to many of you. Early last summer it began to freeze, then a little over a month later it wouldn't engage at all (not good for a MS August). After I serviced refrigerant it worked normally for the remainder of the summer. This year the problem has returned. I serviced it again last week, and it has already dumped. I also have the passenger air bag fault, and the thunk noise in the front suspension when going full throw on the steering wheel. To those of you who have had success in getting gm to help fix these common issues, what did you include in your correspondence with customer service?

  • gmcustsvcgmcustsvc Posts: 4,134

    @abhab said: I have begun to experience air conditioning problems in my2010 enclave identical to many of you. Early last summer it began to freeze, then a little over a month later it wouldn't engage at all (not good for a MS August). After I serviced refrigerant it worked normally for the remainder of the summer. This year the problem has returned. I serviced it again last week, and it has already dumped. I also have the passenger air bag fault, and the thunk noise in the front suspension when going full throw on the steering wheel. To those of you who have had success in getting gm to help fix these common issues, what did you include in your correspondence with customer service?

    Hi abhab,

    We understand that you're having trouble with your air conditioning and we'd like to look more into this matter and try to be of assistance. If this interests you, please private message us your full contact information, VIN, mileage, and preferred dealership. If you'd prefer to send us an email, we can also be reached at socialmedia@gm.com [attn Amber]. Please also reference your screen name.

    Thank you,

    Amber N. GM Customer Care

  • kidnappedkidnapped Posts: 3

    I've lived free from Enclave A/C repairs for 647 days, but now I'm back to this GM owners support group. Last year I made a quick stop in the timing cover leak sessions, but I think here is where I was meant to be.

    This is a forum in which we are all learners and all teachers.

    I am original owner of a 2008 Buick Enclave. My rear A/C first stopped blowing cold air in July of 2012. The rear evaporator was replaced at the dealer. Problem solved. After 647 days, it looks to be happening again. The rear A/C is no longer blowing cold air.

    I had found that by always keeping the auxiliary A/C on, I was able to prevent the other A/C problem described on this forum from recurring. (having the front vents freeze over and stop blowing air). But it looks as though I've just moved from stressing one Enclave design deficiency to another.

    I'm off to the dealer on Monday to discover the problem.

    I know I have a problem when I want to exchange a completely unreliable 2008 Enclave for a possibly unreliable 2014 Acadia, or 2013 Suburban. I think I need a sponsor to divert me from this snowball of GM ownership.

    I'll email Amber and Christina, if she's still around.

  • kidnappedkidnapped Posts: 3

    looks like I get to provide input on Enclave A/C problems on every 6th page of the forum. Hopefully I won't be around to comment at page 18. Please let me know what parts of the air conditioning system are redesigned for current model year lambda platform vehicles.

  • tlgarciatlgarcia Posts: 3

    I have a 2010 Buick Enclave with 72,000 miles on it and also have a bad AC evaporator. This is ridiculous. It was a so-called GM Certified when I bought it March 2013 now it is going to cost roughly $1500.00 to have it fixed. There is no reason why a vehicle with that amount of miles and only 4 yrs old and was GM Certified when bought should have that problem. I am very upset. I stayed away from GM products for many years due to issues with their cars now this has freshly reminded why I had a Ford Explorer with 225,000 miles on it with little to no issue lasted me so long. I should of stayed with Ford Vehicles and kept away from GM Vehicles. Not sure how to afford a repair of $1500.00 for something that should of lasted twice the miles on a car if not longer. A car we loved driving but now is turning into a big problem for us.

  • gmcustsvcgmcustsvc Posts: 4,134

    Hello tlgarcia,

    We are sorry to hear that you feel this way based on your current situation. We definitely understand and appreciate how you feel, unexpected costs can be frustrating. We understand that you've already had your vehicle diagnosed by the dealership, however, if any additional assistance is needed or if you'd like us to document your concerns in our system, we are always here to help!

    Best regards,

    Andraya R. GM Customer Care

  • annoyed2014annoyed2014 Posts: 1
    We have a (new to us) 2010 Enclave- bought 2 months ago with 43,300 miles. Had to take it in this week due to AC blowing hot after driving 1-2 hours. We are in TX- and need AC! Said it was totally out of freon and needs rear evaporator core replaced. Over $1000!! Really!?! And not covered under warranty - sounds shady! I'm very annoyed and regret this purchase.
  • tlgarciatlgarcia Posts: 3

    @annoyed2014 said: We have a (new to us) 2010 Enclave- bought 2 months ago with 43,300 miles. Had to take it in this week due to AC blowing hot after driving 1-2 hours. We are in TX- and need AC! Said it was totally out of freon and needs rear evaporator core replaced. Over $1000!! Really!?! And not covered under warranty - sounds shady! I'm very annoyed and regret this purchase.

    We have our 2010 Buick Enclave in shop today to have it diagnosed. My mechanic has already told me that my issue is the same as yours. Buick says they have to diagnose it themselves for verification. Been quote $1500 for mine to get fixed by my mechanic. mine started end of last summer thought it was just low on Freon as well. Nope. Evaporator Core bad. GM Certified Vehicle is purchased March 2013.

  • tlgarciatlgarcia Posts: 3

    @gmcustsvc said: Hello tlgarcia,

    We are sorry to hear that you feel this way based on your current situation. We definitely understand and appreciate how you feel, unexpected costs can be frustrating. We understand that you've already had your vehicle diagnosed by the dealership, however, if any additional assistance is needed or if you'd like us to document your concerns in our system, we are always here to help!

    Best regards,

    Andraya R. GM Customer Care

    Andraya: No you don't understand the cost impact that it puts on me and my family. A newer GM Certified car that is 4 yrs old and may cost me over $1500.00. I bought this car assuming that it was newer and had only 48k miles when I bought it a yr ago to not have any major car repairs at least until it is over 100K at the minimum. It seems to be a problem with the Enclaves and where Buick is having them manufactured. I would expect that Buick step-up to the plate and help a New GM Vehicle owner to help with this cost. It is just ridiculous to spend the kind of money for these vehicles and then have to shell out this kind of cost after only owning it a year. I should of stuck to my Ford's. Sounds like a big mistake on my part. Come on Buick! Lets get this fixed. Beautiful Car on the outside. Nothing but trouble on the inside since I bought it and an Upset Buick Enclave Owner in the Drivers seat.

  • gmcustsvcgmcustsvc Posts: 4,134

    Hello tlgarcia,

    Thank you for your response. Your feedback is greatly appreciated. I'd be happy to document your concerns in our system. You are welcome to reach out to me via email with your contact information, VIN, mileage and involved dealership documentation purposes. I look forward to hearing from you!

    Andraya GM Customer Care

  • jaydojaydo Posts: 1

    I too have a 2010 Enclave purchased used GM Certified. 3 weeks ago at approx. 59,000 miles the air conditioner quit blowing cool air. Took it to my regular mechanic and he diagnosed bad evaporator coil and actually requested I ** not ** bring it to him to fix due to estimated 10+ hours of labor involved. It is going to our local Buick dealer for "official" diagnosis. I see from the many pages of previous posts that GM has been helpful in assisting some with paying for a portion of the repairs. Upon official confirmation of the sad and unfortunate death of my beloved climate control system, I would like additional contact information from the GM team to discuss possible options.

  • gmcustsvcgmcustsvc Posts: 4,134

    Hi jaydo.

    We are sorry to hear that you've experienced concerns with the HVAC in your 2010 Buick Enclave. Although we cannot guarantee cost assistance you can contact us via email at socialmedia@gm.com to discuss further options. We look forward to hearing from you!

    Thank you,

    Andraya GM Customer Care

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