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Why doesn't Jeep provide parts to fix safety recalls? Back in October, we received a notice from Jeep to have our 2012 Wrangler fixed due to a recall on the power steering line. I called the dealer and asked if I could bring it in. They said I needed to be put on a waiting list, and they only receive "one part a week" from Chrysler. Now it is almost March and they haven't called me in. This seems nuts, yes?
I think I'd go over the dealer's head and open a case with Jeep and see what happens with that. Sounds like an accident waiting to happen
Jeep was notifying people of a parts wait. But that was back in July 2013.
2012-'13 Jeep Wrangler Recalled for Possible Loss of Transmission Fluid
Jeep.com contact page
I like the fact that Jeep has a vin check system.. when buying a new or used car/truck etc.. One can check the vin as to see if there has been in recalls etc.. Thou during my last visit with he dealership.. I informed them that our horn was not working. I over heard a salesman whisper: "Wasn't that jeep in an ascendent?" which presented another issue.. How does one really know and trust the carfax report.. if it is true that out jeep was in an accented.. then that would explain some of the new parts located on the front and the door scratches.. I personally feel that the dealership did not fully disclose the fact that our jeep was in a minor fender bender..which is to late now to do anything about.. and granted we aren't going to give this jeep up anytime soon based on it's passed history.
Apparently, Jeep doesn't consider this safety recall a big deal. Here is how Jeep responded:
There is currently a part restriction, which means the dealership is
only able to order a certain number of parts per week to ensure all
dealerships are able to obtain their fair share.
You have done the best thing possible in this situation, which is
getting on a waiting list for the part at your dealership. Once on the
list the dealership will continue to order the parts and contact their
customers in order to let them know they are able to have an appointment
set for repair.
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