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Moderator - Buying questions? Please include selling price (not OTD), zip code and trim you are shopping.
Prices Paid, Lease Questions, SUVs
Well, I resolved the issue of the 2011 SRX creaking sunroof and overall lack of quality myself.
I got rid of it.
I decided against my anti-GM stance and we went with a GMC Acadia to replace the SRX. So far we are very happy and the sunroofs do not make any noise.
The SRX had 18 service days in 37 months. I went to the Cadillac dealer and had them print out every service visit for me. It is quite a tale of woe.
One and only Cadillac. Too bad.
THEY KNOW THE PROBLEM>.TYPICAL GM RESPONSE I have had a 2009 SRX that has leaked water into bottom well since purchase. First car is usually garage kept and really didn't notice for a long time when I smelled it. Dealer first said drain line was clogged. Months later smelled again,,, well full with water...this time standing water...same dealer then said gasket issue...changed sunroof gasket...next time changed rear door gasket...now well full of water...carpets ruined and moldy..metal all rusted...electronics in floor don't work for fold down seat...dealer says out of warranty when it was last there...complained to cadillac and had an occasional call that accomplished nothing...after so many other problems such as broken ac registers...broken ac knobs for rear unit...problems never experienced in 35 years of buying automobiles which speaks to cheap and poor quality control...anyone who buys a cadillac is not doing their research..and any company interested in its customers and want them to return would address the problems THEY KNOW WHATS WRONG!!! By denying half of all people will go away or trade in...the other 40% will persist and them give up..the people that take legal action and pursue will be made whole....and by that time cadillac will have saved 90% of what it rightfully owes and the 10% it has to pay is just a good deal for them.........What they really miss is most of my friend,family and colleagues spend the 40-75K on an automobile...and I love them knowing what a piece of crap this vehicle is and why it smells and why ac vents are broken....I can assure you they are not in the market for a cadillac...and never will be...Finally..the latest testimony on Capitol hill says it all for those who watched it...once such a great proud company who made quality products....so sad!
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