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GM finally came back and 'declined repair assistance'. Told us to work a trade-in with the dealer. The whole premise of their argument is that the sun-roof drainage tubes are customer maintenance responsibility and should only cost about $25-$30 for service.
I've asked GM to send me written documentation of their stance as well as the place where a consumer is told the tubes are regular maintenance. Even after they did the recall on the heated windshield wiper fluid they stuck a little pamphlet in the owners manual detailing the work. There is nothing similar for the tube recall.
Clearly, due to all of the documented issues, this is some level of consumer fraud being perpetuated by General Motors. Some actuary group within GM has teamed with the GM legal staff to give GM an official stance. I do fear there will ultimately be safety issues as the water impacted electronics ultimately control things like airbags and other devices. Not to mention the mold issues.
To think, we as tax payers bailed them out and then they can turn and stick it to us. Maybe a change.org petition or Facebook account might get their attention and allow us to mobilize enough to get together to legally protest their manufacturing ignorance. Problems can and do arise but GM should be obligated to have an acceptable process in place for remediation. GM should not be allowed to arbitrarily put the onus back on their customers when saftey is on the line.
I bought a 2012 "gently used" Acadia last dec 2012 (in the middle of a long Alaskan winter) with 12,000 miles on it. Well, it's April now and I took my Acadia in for it's 1st car wash. As I was slowly exiting the car wash, I could hear water swooshing from somewhere under the dashboard. As I accelerated out of the parking lot, water POURED out onto the driver and passenger side floor boards. WTHeck! It happened again when I went through a huge puddle the other day! Where is this leak? I called our local GMC dealership and they said that they have never heard of this before.....ugh! What do I tell them? I really love my Acadia but I'm ready to dump it and run! Any help would be greatly appreciated! Thanks!
Wow, I'm so sorry that you had to experience that with your vehicle. I really want to try and help you with this situation. Could you please send your full name, address, VIN, and the dealer you've been working with to socialmedia@gm.com ATTN: Amber. I look forward to speaking with you.
Regards
Amber N.
GM Customer Care
BUT
The only thing I've noticed that is different in my case is that I do NOT have a sunroof. So it can't possibly be that issue.
I have an appointment with my dealership on Wednesday and I'm hoping it will be resolved quickly. I didn't just spend a huge amount of money on a car for it not to work as it should!
Please keep me updated once you've visited the dealership. We are here if you have any further questions or concerns.
Amber N.
GM Customer Care
So why is this same problem happening to people without sunroofs? Also, why would a leak up at the sunroof leak show up under the dash and drain onto the floor boards in front?
I really hope this solves the problem. They are calling me when the sealant comes in so that they can attempt to fix this problem
Many complaints don’t even mention the year.
I had a 2007 and drove it for 98,000 miles. It had a couple of minor issues that were covered under warranty.
Every complaint I see is legitimate such as the sun roof leaks, electrical, headlight sockets, steering etc. but from what I can see, these are known old problems on old cars.
It is too bad that most people find these forum only after they have had a problem.
I traded in my 2007 for a 2011 Acadia Denali. Love it. I have a buddy who got rid of an Envoy and got a 2012 Denali Acadia. Loves it.
This vehicle drives great, is very quiet and comfortable, looks good, hauls a bunch of kids and is very reliable.
If you have a new car with a bunch of problems, then GM deserves any grief you can give them but to hold their feet to the fire over an old used car make not sense.
If you you want, I can look up any recalls or bulletins related to your vehicle. If you are interested please provide me with the last 8 digits of your VIN. I can also be reached at socialmedia@gm.com {ATTN Amber}.
Amber N.
GM Customer Care
I have sent an email to the socialmedia.gm.com address. I hope they can help me resolve the issue or it may be time to trade-in the Acadia and move away from GMC products.
I own a 2008 GMC Acadia SLT1 and now have 105,000 miles on it. I love the vehicle except for the water leaks. I'm not sure how long its going on but my kids pointed it out to me this summer. I took off from a stop and water poured through the 3rd row dome lights into their laps. My 8 and 6 year olds began screaming. I took it to the dealer, they "checked into it" by running a hose over the roof and told me that they couldn't find anything wrong. I guess my kids and I imagined the whole thing. Over the next few months the leaks got worse and water began running down the inside of the windshield and through the front airbag mounts. I took it in again to GMC service and they again said they couldn't find any leaks. The leaks got worse over the next month with water now running out from behind the dash onto my shins over the emergency brake and onto the driver and passenger side floor. This past Friday I began getting bizarre electronic warnings "Service Airbag" and then "Engine Hot, A/C Off" followed by the Passenger Seat Belt warning light coming on even though no one was in the passenger seat. I parked the car, turned the key back and pulled it out of the ignition and the engine continued to run. I got out of the car, locked it with the remote and 5 seconds later the engine finally turned off. I let the car sit for an hour and then drove it home with the same electronics error messages haunting me. I parked the car in the driveway for the night and then couldn't start it the next morning. The electronics seized up and the car wouldn't let me turn the key back into the accessory position or remove the key from the ignition. The battery was totally dead. I got a tow truck to first jump the car successfully and then take the car back to its service center. After analyzing the issue they noticed that my car battery had EXPLODED!!!!! The battery compartment under the floor boards of the 2nd row passenger seat was full of battery acid. Thankfully my 8 year old wasn't sitting near it when the explosion happened. I spoke with the local GMC service center at the dealer and they "have no idea of any problems with Acadia water leaks". I recreated the problem today and showed the service manager as water poured down through the 3rd row dome lights, driver side visor mount, driver side airbag mount, from behind the driver side dash, from the emergency brake connection, from the passenger side airbag mount and down the driver and passenger side windshield. I explained that due to the cold weather I had to scrape ice off the inside of the windshield the past 5 days...not the outside but the inside of the windshield. The service manager finally saw what I was talking about and agreed that they should check it out. He wants me to leave the car with him for several days. When I explained that I am a single dad and that I have no other car to use in the meantime he just looked at me with a blank stare as if to say, "fries...I think I'll have fries for lunch". I explained that I would be going on vacation soon for a week and that he could have my car then but would have to pick it up from my apartment. After "checking with the manager" he agreed to pick it up from my place even though it's not policy, "as a favor" to me. Obviously I'm not happy about the leak, the electrical issues, the scraping of ice off the inside of the windshield, the once soaked now frozen floor mats on the driver and passenger side, not to mention the exploding battery and who knows what extent of damage is running around behind the dash and all throughout the dome light area in my 3rd row. I want a straight answer from GMC on what's wrong. I want them to fix the problem at no cost to me. That's it. Too much to ask?
I have read through a lot of the comments on here going way back to 2009. Has anyone gotten any resolution??? I bought my 2008 Acadia from a personal owner in 2012 and have had issues ever since. Fuse box was corroded which I believe due to the water leaking inside my car. The car leaks like crazy in the front and the back and the interior is beginning to smell. I am afraid that mold will start forming and would be harmful to my kids and dogs. But I can't afford to go buy another car and if I did trade or sell mine I wouldn't even be able to cover the loan I have on it!! If anyone one out there has any help they can provide please let me know. Is this something that can be repaired??? Is this going to cost me hundreds of dollars to fix?? I have 92K miles on it so I doubt I am covered in any kind of warranty the car may have had.
I have a 2008 Acadia and have had issues with it since purchasing it new off of the lot. I call it Driveway Candy because it is beautiful to look at but that is about it. I have had to get the front end repaired every six months since I purchased. It sounds like a ball joint and it squeeks like an 80 year old car. After a rain my daughter and I thought that a bottle of some drink had fallen over in the car, we kept hearing water draining but could not figure out what it was. This happened several times until one day I noticed water coming in from the visor. Now lets talk about driving this vehicle in the snow. Remember when I told you we considered our Acadia Driveway Candy? Well that is where it stays when it snows, because it will not go anywhere in the snow. It is the worst vehicle in the snow that I have ever owned. You have to turn the traction control off so that you can even try to move. It refuses to go up small inclines. It is a front wheel drive and not the all wheel. And lets talk about the traction control...I took my Acadia in several times because the service light for my traction control and something else...which slips my mind...kept flashing on. When I took it in they said that nothing was wrong with it. I took the Acadia in for this same issue so many times I lost count. They finally found something in the steering column. What? Whatever... I seriously am so over this vehicle that I am weary of ever buying a GMC again. The service at GMC in Seymour is wonderful and so are the people, it isn't their fault that GMC made the worst car on earth. We need more women engineers, the design on this vehicle just wasn't thought out.
We finally got our issue resolved on our leaky Acadia. It took me writing to my Senator who finally agreed to take it to the Attorney General on my behalf. I asked GM for a note stating that I was responsible for the care of the tubes and that the cleaning of them should be treated like an oil change (cleaned every three months), but that this was not documented anywhere nor was it ever sent to us in a letter as an appendage to the manual...they suddenly changed their tune and forked out the money for all of the repairs. Evidently they didn't want me to bring attention to the problem. Be sure that you complain to the NHTSA. Not that anything is being done with that information - GM sat on the ignition issue and airbag issue for years while some died. Evidently battery acid exploding on passengers because of a corrosion from the leaky sunroof isn't a big deal. Evidently your car still running without the key in it isn't a safety issue either. GM and the government know about these issues and nobody does anything to fix them. Some people should be fired. Because it IS a big deal when you have water pouring on to electronics on a regular basis - it ruins everything that is run by electricity or it doesn't respond the way it should.
Oh, my gosh! I had no idea there were so many problems with the Acadia's. I just spent almost three hours reading, sympathetic, and somewhat angry. I have had major water leaks in my new 2007 Acadia sun/moon roof. Engine light off & on, all the re-calls, but all were fixed, oil warning's with loud noise, and On Star saying all is fine, except....low tire pressure (always) This being said.....I love my Acadia, and I think it is mostly due because of where, and whom I bought it from. We are considered a small city. Our dealer here is Growney Motors. I'm luckier then most of who I have read about, and the people that work on your Acadia. The mechanic's here are polite, and they listen. I trust them. Trust with your dealership makes all the difference in the world. Without a doubt, I will stay with them as long as possible. The inside personnel folks are wonderful. The salesman was great. I know, I will begin to have more problems with my Acadia, due to it's age, but I just can't let go of it. Not yet. My thought was to look for another 2007 Acadia, because I have had so much luck with this one, compared to what I have read of what other people have gone through. We put many miles on my car, and never had a problem until the 1st water leak when I had it for only 3 years. My real problems didn't start until I have had the car 5+ years. I figure, compared to most....I bought a great car.
Please visit our Dealer Reviews page and leave a service review. Sounds like a good crew there.
This would have been the perfect vehicle for us, if it didn't leak like a sieve. I own a 2008 GMC Acadia and have been trying to get the leaks repaired for over a year and a half with multiple dealer repairs and out of pocket expenses around $500 thus far. It's going in again next week with the promise that I can pay them even more money to not have them fix it. Thankfully my cell phone hasn't been ruined taking videos of the problems. I'll definitely be lodging a complaint against the dealership and GM with the attorney general and Better Business Bureau. I have no doubt this water intrusion is jeopardizing my safety. There is a constant stream of water that comes out of my side column airbags whenever it's raining and I turn a corner. Both driver's side and passenger side floorboards get soaked when it rains, it sounds like I have at least two gallons of water sloshing around above my head, and it smells like rotting carpet. The radio occasionally shorts out. The driver's window now will occasionally not roll up for a couple of minutes after starting the car. And the 'best' one yet, I have shut my car off, removed the key and my Acadia continued to run for several minutes. What scares me the most though is the thought of some weird electrical issue causing the ABS brakes to engage on one side while driving down the highway.
This is ridiculous, I have a 2008 GMC Acadia and of course it too leaks. I figured it was just a drain hole issue. I am going to check it out now, but this really seems like a necessary recall issue from GMC, but it seems like that is not going to happen if all of these complaints are taking place and no solution has been found.
Don't get me wrong, I love my Acadia but GM has to fix this problem. Like all the rest, my sunroof leaks drains down onto both sides of the floor. I have taken my Acadia to a dealership to, infact, have them diagnose the exact drain leak problem that GM recalled but for some reason my VIN # is not included in the recall. I was told by the dealership that the parts used for the Drain are what is faulty. WRONG!!! GM its your design that is faulty and its on all of the vehicles in those years not just some VIN's. Why not fix all the problems?
Now ontop of my water leak, the electrical system that the water leaks on is wigging out on me. Just yesterday, I found out that battery compartment was totally under water and in turn shorted out my entire vehicle. FIX this GM!!! I can not afford to take my car to the dealership to continually have this leak and electrical system fixed everytime it rains. its your design flaw that is causing this whole problem...and I swear that if this problem causes me to get in a wreck and hurts or kills anyone in my family, You will have more of a problem on your hands then just fixing my car.
v/r
concerned citizen
Thanks
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If you are back to the dealer three or more times, you could be entitled to free legal representation under State Lemon Laws or Federal Warranty Laws. You could be looking at a repurchase, a new vehicle or a partial refund and continued ownership of the Acadia. Remember, under the Lemon Law and Federal Magnuson Moss Warranty Act, legal representation is completely free , so you have nothing to lose except your (wet) lemon. [non-permissible content removed]
Amber N.
GM Customer Care
GMC should be ashamed for treating people this way.
You can test the drain for a clog by pouring a tiny bit of water in the hole--it should drain out under the car, behind the front wheel and in front of the rear wheel. If nothing drains out, then it's clogged and it is overflowing into the headliner.