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Nissan Quest/Mercury Villager problems

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Comments

  • mdengmdeng Posts: 28
    Asking Nissan to give customer a responsible answere to thier products is buyer's right.

    To REPURCHASE a defect lemon vehicle is manufacture's obiligation, as well as recall for even serious problems.

    I have bought two brand new Nissan car at the same dealer, at same day.

    A Nissan Pathfinder 2000, and a Quest GXE 2000.
    This knid of trust and faith I never gave to any dealer and manufacture. Now, they ruined it all.

    Have you ever heard me complaining anything about the Pathfinder? Its engine make noise when accerating, it rattling in the cargo cabine also. Well, I have not mention a sigle word in here before. Because I know why, and can live with it.

    You want me shut up? OK with me, tell your manager to solve the issue and be nice to customer.

    I am more than happy to keep the VAN if Nissan can solve the problem.

    By the way, if you have not experience this problem, or have not heard of it, that does not mean you have the right to accuse me of talking about it.
  • akrasnovakrasnov Posts: 10
    I wish I would be paid by Nissan... Guess what, I am just a happy Nissan Quest owner being spammed by you. And I already see my next Quest being more expensive because of you trying to make Nissan pay for your pointless claims.
    By the way, this is a good lesson for all us that we should not buy TWO vehicles in one day. Probably if you'd looked at just ONE van that day, you would not buy the van you changed your mind about so quickly.

    We didn't hear "a single word" about Pathfinder because we are actually in the "Vans" conference (and hope we wouldn't hear it).
  • jkrolakjkrolak Posts: 38
    Your complaint about the Quest does NOT qualify under the lemon law -- if you really do own a Quest. If you are that dissatisfied with a vehicle that only has 70 miles on it, then you probably just have buyers remorse and that is very hard to satisfy. Perhaps you should have bought the current van lemon--the Honda Oddysey. those poor people that bought them are being sold vans with defective transmissions and mucho, shaking, wandering, etc. So, even your Pathfinder is not working...methinks you are a Honda owner trying t stir up a problem on the van that has the fewest complaints in the Edmunds vans conference. If you have a date with the BBB or your states Attorney general, then I suggest you keep the date and THEN inform us of what they decided. Squabbling on this board only makes you look bad.
  • Karen_CMKaren_CM Posts: 5,023
    Relax, guys, you're scaring the tourists. And this is a Nissan Quest discussion, other makes and models are irrelevant to the topic.

    Pocahontas had the best response in #333.

    mdeng: Have you checked the NHTSA site for technical service bulletins? If you feel this is a safety issue, there is a form on that site to complain.

    KarenS
    Vans host

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

  • mdengmdeng Posts: 28
    thanks, Karen. I did checked it up.

    Hi, jkrolak, I am sure you know this, in lemon law hearing, those abitrators are paid hourly by manufactures. I am not saying that they are all as bias as you, but I know pretty much what the result will be.

    Ralph Long had the same hearing on his Quest GXE 99, and failed, because no one cares.

    I come to this disscussion group to find support and help, not to fight with you and others.

    If you don't like my posting, don't read them. And I have said sorry to all of you already for the direct email. I can not figure out a reason why you pick on me.
  • akrasnovakrasnov Posts: 10
    I hope that I would not need another Quest until 2005. If your's will have still 70 miles by then, we can talk about it.
    After being accused of being paid by Nissan I have not less basis to assume that mdeng is paid by DaimlerChrysler.
    And I sure hope that he is not reading that...
  • m6chem6che Posts: 18
    MDeng--
    Did you try the towel in the seat back trick?

    I think one of the problems with your posts is the fact that your description of the rattle complaint doesn't appear to match the seriousness and the lengths to which you've gone (such as trying to invoke the Lemon Law).

    To wit...
    Is that center seat rattle causing steering problems?

    Are you noticing brake fade when the seat back rattles?

    Have you noticed smoke or a burning smell when the seat rattles really loudly?

    I'm only half-joking here. Your problem doesn't seem to be hard to isolate, but your posts seem to indicate it's caused some major problem with your Quest.

    Address this question, please.
    Have you taken the center seat out of the vehicle? If so, does the Quest rattle, shimmy, not drive in a straight line, etc.? If it does not, you've isolated the problem to a seat problem. The center seats do not rattle in my Quest. A replacement seat might be quieter, it might not. From prior posts, too much clearance at the hinge may be causing the rattle. I suggested a towel to PLUG the gap.

    If you have NOT taken out the center seat to demonstrate how your Quest is defective otherwise, you should rightfully be turned away at the door if you ask Nissan to "buy back" your van.

    Let us know what the van does when the center seat is removed.

    BTW- I also drive a 1989 Mitsubishi Montero. If you want to learn about rattles, I'll let you drive it sometime.
    Mitch
  • mdengmdeng Posts: 28
    I did fill the gap, not with pager, but a piece of metal sheet. the gap was about the a thickness of a Quarter coin. I have to knock the latch in after I fill it. The seat shakes the same way.

    It is not seat rattling and noise that I am complaining, it is the abnormaly vibration of seat.

    I have offered $2000 write up on me, to have dealer take the Van back. Those chicken did not dare to do it. And they could not solve the problem either. They are on the same boat as I am. Because they bought the Van from Nissan already, if Nissan would not do anything, they have to sell Van to get thier cash flow.

    Take off the seat, the Van runs perfect.
    Add extra weight to it, the vibration is gone. Replace the mid-row bench with third-row bench no vibration at all.

    It is not a direct safty issue in short term. It is useability issue.

    It could be a safty issue after years, like my office chair. It migth be rare though.

    I am only seeking for solution for it. And I am get mad at the way Nissan deal with thier customer.
  • jkrolakjkrolak Posts: 38
    Why you are getting grief is that most of 1999 Quest owners have no shaking -- Mine is as solid as a rock, so is my friends. We have tried to simulate what you are going through on a variety of roads -- no soap! I still bet that one of your tires or rims on the BACK are your culprit. Nissan usually does a good job on their customer relations -- unless you get beligerant with them. I had an 82 Cadillac that vibrated in the second seat, but that was because of lousy shocks.
  • mdengmdeng Posts: 28
    They haven't check the shock, I have not asked them either, because if a shock is bad, the vibration come from the chasis, and you feel it no matter where you sit in the car.

    You 82 Cadillac shaked on second row, but I guess you could tell that something was wrong even you were driving in the driver seat. I had the same experience on my 96 Corisca.

    Just out of curiosity, I checked up the Odyssey group. I had to agree on your opinion about Odyssey. I did a search on "vibration", it bring back something interesting.

    One guy have bad vibration on his new Odyssey, did four wheel balance twice by the dealer, did not sovle the problem.

    After change the tires, the vibration as gone.

    I think I will give one more shot, change a service shop, and check up these things also.

    Again, I do not count on it.
  • dariocdarioc Posts: 3
    Wow, I'm hesitant to even post this but my Quest also suffers from the 2nd row Captain's seats vibrating. Ours are the leather option and the worst of the two is behind the driver.
    I haven't spent much time in this site since we decided to buy our '99 Quest SE in November. Within the 1st month we took the 2nd row seats out for winter and just last month I reinstalled. My 12 year old son complained almost immediately. I shrugged it off first and then after he continued to complain tried to reinstall. I have since paid more attention to it and also sat back there.
    The vibration is real and exagerated over poor road conditions. But even on smooth roads any imperfection works it way up the seat like a resonance that lasts much longer than it should.

    I recently had my 6 month servicing ( nearest dealer is 150 km away )and the service manager agrees that the seat vibration is unacceptable.
    The service manager said that he will inquire from his side and that I should send in a product complaint to Nissan which I will do this week. I also had a bad rear hatch strut which the dealer replaced and a CD placed in the 6th spot of the CD stacker rubs and will not play a CD. Aside from these minor problems and a little too much windnoise at highway speed we've been otherwise very happy with our purchase.

    I'm embarrassed to the point that I explain the vibration whenever we're transporting other adults. I would love to figure out a fix that will illiminate this annoying problem. d
  • tiger12345tiger12345 Posts: 2
    jkrolak, the shaking is real, and very visible when seat is empty (about an inch) at 60mph. It does not seem to bother people though when they sit on it and the vibration seems to be much less when someone sits. I guess it might be a minor defective seat design. It might appear more troublesome to some people than others. Just like you scratch a glass surface. It makes some people go crazy while others go completely unnoticed.
  • garyo1garyo1 Posts: 1
    Have a 94 Quest with 100K miles, overall has done quite well. Since about 80K have intermittent stalling problems. Once every couple of weeks in the morning doesn't matter what the weather, will stall 5 to 10 times when deaccelerating over a stretch of a few miles then be fine the rest of the day. Check engine comes on sporadicly, every time take it to mechanic of course can't duplicate it.
  • dhoffdhoff Posts: 282
    I'm not sure I understand something in your post. Did your dealer exchange the entire van for you, or just the seat?

    Dave
  • mdengmdeng Posts: 28
    The dealer exchanged entire van for me.

    I have fight with the dealer and manufacture for a
    month and half. They refuse to take the Van back,
    (I even offered them $2000 write off on me.)

    I told them I am going to persue other revenues.
    At this point, Dealer aggreed to exchange another
    Van, if I leave them off the picture.

    I know with my original Van, I have a much better
    chance to win the fight, because the first Van shakes like a message chair.

    I choose to accept dealer's offer, because in case
    I loose, I still can somehow manage to use the
    Van.

    I am still trying to reach out more owners, and
    will keep doing it utill Nissan give me a responsible answere, and a solution.
  • t332t332 Posts: 1
    Hello, I am seriously considering a Quest in the Summer when the rebates are offered. However I am being scared off with all this stuff about the vibrating rear seat,which would be unacceptable.
    Can anybody tell me if this is common problem or just common on this forum? If it is a problem on most Quest's I will have to look at something else. Any info would be appriciated..thanks, Tom
  • pocahontaspocahontas Posts: 802
    I just answered your same question in the Nissan Quest forum. I'll copy/paste it here:

    My 2nd row captain seats do not vibrate.

    My advise is to test drive the van prior to your
    purchase; thoroughly check it out and make sure you are competely satisfied with all the features of the van.

    Pocahontas,
    Community Leader/Coupes, Convertibles, and
    Sportscars Conference
  • mdengmdeng Posts: 28
    Quest is a bargin if there is no shaking.

    You need bring your family with you and test on different road conditions.

    Consumer report said Quest 2000 "pop and dive like a sailboat in the storm, when you have a full load."

    I have never got a chance put 7 adults in my Van.

    Anyway, I paid for my lesson, hope others watch out.
  • akrasnovakrasnov Posts: 10
    '99 Quest SE, no shaking whatsoever.
    Consumer Reports is a B.S. it says that Quest door handles are positioned "unnaturaly for the hand" which brings up a question: what is the natural position for the hand? Let me ask you: how do you shake the hand of another person: side-to-side or upside-down? What C.R. are smoking?
  • dhoffdhoff Posts: 282
    I have to agree with you on the door handles of the Quest. They are the easiest to operate of any minivan out there. I was reminded of this last week when I opened the door of a relative's Voyager. Most other vans require an unnatural "pull out and then back", which I find hard on my wrists (which are somewhat plagued by carpal tunnel from racing mountain bikes back when I was younger).

    Regarding the seat vibration - as much as I hate to get involved in this one... I have captain's chairs. I did notice that the passenger side seat back did vibrate when the van was new. It was not constant, just over some bumps. Sometime after that, we must have changed the back angle, because I stopped noticing it. Now that we have child seats in both captain's chairs, it's not an issue anymore.

    Overall I think the Quest is a good value, if you don't need the size of a long wheelbase van. It's good-looking, drives and handles great, has good power and very comfortable seats. The only thing I really don't like about mine is the engine, which I find noisy. If you are interested in one, you really have to try it out for yourself.

    Dave
  • jkrolakjkrolak Posts: 38
    WHHAAATTTT! Nissan gave you a new van and you STILL want to "gettum"---sounds like this is a total fish story to me. You got a new van or an offer for one, its hard to read your English, and you still want Nissan to buy it back from you. baloney, this is just a case of buyers remorse to me. Buy a Honda Oddyssey and then you will be in fine company with a goofy van and owners the same.
  • m6chem6che Posts: 18
    Just cleared 21K in our 99 GLE. No vibration on our leather 2nd row Captain's seats. My wife, 2 kids and I are very happy with our Quest.

    t332 -
    Don't let the comments in any of these Edmunds forums put you off! If you put too much stock in any of the forums, you wouldn't buy a Quest, or an Odyssey, or an MPV, or a Sienna... You'd end up having to buy a block of wood...

    Speaking of that..
    The only perfect car I know of was a concept car carved out of wood and clay I saw at an Auto Show not too long ago. Excellent gas mileage. And very quiet. No engine, so no engine problems, zero defects, no recalls, infinite safety (except for splinters), no folding seat problems, no sliding doors to crush small children, no problem carrying plywood (you could use the car itself), and the ABSOLUTE WINNER in the "My block of wood is better than your block of wood, idiot" arguments.
  • VshunVshun Posts: 21
    Hi,

    reading the discussion on second seat vibration (we have captain leather seats and thus do not experience such) I am hesitant to post my problems on this forum anymore, expecting flames from Quest defenders.
    Anyway, I am totally frustrated with Nissan for handling my driving belts problem.
    My wife Quest 99 van sounds like a 30 year old car - engine whistles , rattles, etc.
    Dealer tried to fix the driving belts last fall but the noisy sound returned the next day.
    Then dealer said our driving belts need replacement and ordered them. So I've been waiting for 6 (!) months since then. Any call to the dealer indicates part is still on order.
    The written complaint to Nissan Central complaint office in CA caused some lady from Nissan call us, ask what is the problem and ascertain "Dealer is right, this part is on "Nissan national order"".
    I do not see in this chat many people complaining about driving belts, so I do not understand why Nissan cannot produce this spare part. To wait for 6 months for such a basic part is completely ridiculous.
    Should I try the court or is it pretty useless? Escalate the complaint to Nissan Call Center Manager? Any advice?
  • akrasnovakrasnov Posts: 10
    This is ridiculous indeed. You can try a Ford dealership for a Villager part. Of course the better solution is if your service manager will try it.
  • dhoffdhoff Posts: 282
    I have to say, your situation is ridiculous. Nissan makes more of these vans every day, and they are made here in the US. If they really want to satisfy you, they could get the belts for you, even if it meant Fed Ex-ing them from the factory. They do have overnight delivery.

    Why don't you try presenting this option to your dealer and to Nissan via their customer relations phone number? I really don't see why they wouldn't do this.

    Dave
  • jkrolakjkrolak Posts: 38
    My local dealer says that there is no shortage of belts -- from the parts manager. I was at the dealer today looking at the new Sentra when I thought it might be worth the walk back to the parts department -- it was. Get with a dealer other than the one you are currently talking to. Evidently, they do not want to replace the belts under warranty. If they are not worn, then they just need to be tightened. You may have another problem relating to the squeal.
  • VshunVshun Posts: 21
    Thanks folks,

    I will try these suggestions.
    The problem is other dealers are pretty far away (1 hour each way). Once I tried another dealer , I had the noise all the way to the dealer that morning as well, but once I left the van with that dealer the noise disappeared.
    It usually shows up when there is some moisture in the air, like during or after rain or in the morning hours. The second dealer was more experienced, he guessed this and emulated the conditions and got the noise. They tightened the belts and it did not help and now they say I need to wait for the part. We call every 2 months and they say the part is still on order (same story as Nissan 800- number rep ). They also say you can drive till the part comes in with no problem, it is just noise but nothing else (I am not so positive in it, noise is because of some friction anyway).
    I think I shall call 800- number again.
  • pat84pat84 Posts: 817
    I have owned 4 Nissans: a '72 510 station wagon(Really a Datsun), a '77 B210, an '83 200SX, and a '65 240 SX. I have never had a complaint about any of them. I sold the 510 after 4 years because I needed more space. It had 66K miles on it and I sold it for $200 less than I paid for it new. I have bought 2 Hondas: an 87 Accord, and I now own an Odyssey.
    If I'm goofy, it is twice as likely it's from Nissans, since I've owned twice as many of them.
    I hope all of you enjoy your Quests, as much as I enjoy my Odyssey.
  • mdengmdeng Posts: 28
    It always make me laugh when see you posting against me.

    I have collected a long list of Nissan Quest 99 & 2000 that have the mid-seat shaking problem.

    To make it clear to you:

    Dealer exchanged a new Quest for me, NOT Nissan.

    I am now dealing with NISSAN.
  • jkrolakjkrolak Posts: 38
    Since you have been given a NEW van from the dealer and you are still dissatisfied, I suggest you trade the Nissan van in on another "something" that you can be dissatisfied with. As far as your shaking seat, it seems you will never be satisfied by any solution. Wait until you get the Nissan lawyer bill when you lose the case -- yes, there are very high penalties for lodging frivolous lawsuits. If you win, and I do not understand what you are going to win, then you will have a Nissan buyback..MINUS loss of value since you bought the van, MINUS any mileage. The buyback for a 99 GXE will be approximately $16,000 MINUS the above items as the van is now fast approaching two years old. There is only one year left on the basic warranty and three years on the engine and drivetrain.
This discussion has been closed.