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Comments
M
I disagree... What exactly do you refer to as *sport* in a car ? According to BMW and MB, *sportiness* are defined in terms of wheel and suspension setup changes to the base car; the so-called *sport-tuned/performance package*. A greater proportion of their cars/sedans do not have such setup.
I'm sure you've been to Europe. Are the BMW taxi cabs purchased because they are *sporty* ? Do all the MBs used as taxi cabs purchased because they are *sporty* or luxurious ? Of course not. I have ridden in many BMW and MB taxi cabs on the streets of Europe, and believe me, they are nothing remotely close to *sporty* or *luxurious*. They are simply taxi cabs....plainly optioned, vinyl seats, wheel covers, no sun/moonroof, just plain vanilla.... See, these are the reasons I refer to these cars as mass-market produced.
But here in NA, BMW markets itself as *luxury car company that is performance-inclined*, a driver's car... blah blah... This strategy has been largely successful. MB markets itself as the car for the uber-rich folks... and those who have *arrived* or made it to the top. Lexus markets itself as the car for those who believe in quality, refinement and pampering (both inside the car and outside of the car), at an affordable value. Lexus' strategy has equally been very successful. Others are copying the Lexus blueprint. Colleges are using the Lexus book to teach business graduates... The TPS is legendary and well respected... Talk about leadership and innovation in the industry.
I was just saying the base S430 and Ultra weren't close to comparable in features as the original poster had said. It really wasn't critical to his post which was on the retained value percentage based on the Edmunds suggested value of used 2002 model year cars.
Hans says to Peter: "We're getting killed on price in North America and elsewhere. We've got to build these cars more efficiently so we can lower the price or add more free goodies or service."
Peter to Hans: "Agree. We've also got to build them smarter. You know, not like an Iacocoa K car where we have to fix the defects at the end of the line, but like a Toyota where we do it right the first time."
Hans says: "I got it. We can't move out of Germany because of the damn unions, some of whose members even sit on our board of directors. So, lets move a lot of production to East Germany where we can pay the help less. Like Porsche. Or maybe even have a Finnish logging machinery company assemble the cars and ship them back. Again, like Porsche. No one will ever know."
Peter: Lets go tell Juergen how we are going to save the company from the Japanese.
When a pool is put in, it will be a plus for some potential buyers of your home, but a negative for some buyers with very young kids, due to safety concerns. This particular realtor thought that net net, if you spend bucks on a pool (at least in the northeast), you basically lose it all upon resale of the home, as the potential number of buyers would likely be smaller.
Plus you have 3k/year in maintenance, and the costs of heating it.
A little off topic, aren't we?
Lexus knows that ES, RX, and LS buyers are interested in simple, quiet, luxurious and trouble free cars first and foremost, and they know exactly how to sell to those people. Nobody can beat Lexus on their home turf, but when Lexus tries to move onto BMW or Mercedes back yards, they always have trouble. They have limits for noise and ride quality that they wont go past, and that always ends up being detrimental to ultimate handling potential. The M3 or M5 will beat you up on a rough road, and Lexus wont make a car like that. The GS430 must contain a certain level of softness in order for it to have what Lexus considers to be the desirable traits of a car with the L badge on it. Infiniti has no built in ideals in its badge that it must adhere to, so they are free to make the wonderful, hard-charging M45 that is all sport, no excuses, and Japan's only real threat to BMW.
-Edit, yes I know for now the GS is leading the M in sales, but take a moment to consider the fact that Infiniti is the company nobody ever heard of until 2003. The GS had a 10 year head start on the M, 12 if you dont count the embarrasing first M45. Lexus would be mighty red faced if Infiniti actually beat them with M sales.
We are on topic, syswei
blckislandguy - funny. but those two guys may still be looking for Juergens stolen S600. Seriously - labor costs, government labor rules and these long summer vacation schedules are a real serious problem over there. Maybe they need some Japanese factories.
Keeping cool -
Wife has been in LA for the last few weeks helping with our newest grandkid, and I've been inside working. In the evening I drop the top on the SC and tool around. Lexus may have their limits as to a noise and comfort envelope, but they made that car have just the right thrummm out the back and handling for me. It fits right in my driving comfort level of expertise. I honestly don't think I could ever drive an M version BMW or AMG or Porsche in the extra performance zone you're paying for safely.
BTW - If you ever need parts/accessories try Irontoad.com. It's a dealer in PA. I wrecked the trunk mat on the SC. $60 from them incl shipping. RC 138 +tax.
When's the pool party?
Steve
My point is that there is any room to talk about styling from the Lexus supporters. The S going backwards in styling is of course your opinion, not sure I share it yet...I have to see the car in person. No BMW won't become any more appealing to me, its still MB, Audi and then BMW. BMW lost their #2 spot on my list starting with the 2002 7-Series. I prefer the way Audis are made by far, but BMW's dynamics are still tops withing the German luxury 3.
M
MB and BMW are domestic cars over there so of course they'd used them for taxi duty and the 5-Series is very popular as a police car in certain EU countries, and for good reason.
If you can't see that BMW is about sport first by driving them then there is nothing else I or anyone can say for you to see that.
Colleges are using the Lexus book to teach business graduates... The TPS is legendary and well respected... Talk about leadership and innovation in the industry
Nobody is saying Lexus isn't successful, but this reads like it came from a Lexus marketing brochure. Really irrelevant to what we were talking about, but it is made to fit any type of discussion when Lexus comes up short in other areas.
Nobody is benchmarking Toyota behind quality, Toyota isn't even an afterthought when it comes to design, dynamics or safety...the Euros are the benchmarks there. Lexus has made a career of mocking and chasing MB and now BMW, they're the ultimate wannabe brand. True, TPS is the industry standard for sure, but everything else with Toyota is hardly anyone's standard.
M
I think the automotive world is benchmarking, or at least chasing, Toyota when it comes to hybrid powertrains.
Oh yeah I forgot about that one. Toyota is king there for sure, even Honda can't sell their hybrids at the same pace for some reason.
M
Now on the business end please tell me how building a performance car or cars with no long-term basis of a foundation in great cars from a new entrant in the lux field makes any sense. Infiniti failed miserably right from the get go. Now they are finally getting their act together but it took 15 years. So you are criticizing a company for following a sound business path. Phase two will be their entry into the higher performance arena and they've put plenty of signals out there. It doesn't mean they become a performance brand. That's not happening as it makes no business sense. That market is infitesmally small. Knowing Toyota they'd put out a new brand sold in Lexus dealerships (ala Scion) to go into that market.
Everyone covers up their shortcomings around here. You run from quality surveys and try to minimize quality issues because they have become big-time MB shortcomings. The Lex crowd runs from performance because it has yet to make a tuned car. But you sometimes act as if MB is/was a performance car company. Hardly. They make a tiny sliver of performance cars and much of it has developed 100 or so years after they followed a solid conservative business plan. In fact MB was so conservative that AMG was formed independently and had to be bought out over a long period. They still only own 60 or so percent of it. But you rip Lexus for following a similar plan (and jumping on the highest growth segment - SUV's) for all of 15 years. MB's whole foundation is built on quality, reliability and safety and two of those pillars have taken a hit lately and a lot of people have now noticed.
What I said about profits is what I've always said and nowhere did I say that MB doesn't care about profits. Never said anything like that, thats nuts. You're putting words into my post. I said that buyers don't care about that when they go to buy or when they're test driving a car. Only the people who follow Lexus care about this stuff when we're talking about the cars themselves, like it actually has something to do with the way a car drives. I mean really is it possible to have a discussion about cars without what Toyota made last quarter? To always bring that up for a answer to everything is just really tired. I see a car on the street that I like and research it and uless the company is in danger of going out of business, why in the world would I care what their profits were last month? That is ridiculous.
Everyone knows that on the industry side Toyota's profits are the big story, but what does that have to do with the type of cars they build when it comes to styling, design, performance or their sheer desirability? Nothing.
Infiniti failed due to a poor marketing plan that at the start showed rocks and trees instead of their cars and a total lack of brand focus. The previous generation M45 and Q45 (Q41 really) just plain sucked and the J30 and I30/35 were just either too weird or showed too much of their Nissan roots (I35) to be hits. Infiniti being the shadows all this time had nothing to do with them building a performance car with a history, it was due to series of bungling mistakes in marketing and not having a clear product mission. Now they have a completely related group of performance cars that look alike and share the same theme in how they're supposed to drive, at least in the lower and mid segment. Now they're hot, only the Q45 is from their old think school. It will be very intesting to see what they do with the next one, assuming there will be another Q.
German cars in general and peformance is not just about high hp and AMG/Motorsport models either. The mags never refer to even the everyday Benzes or BMWs as being "Buick-like" when it comes to dynamics either. Lexus' are soft and their steering is not on the same level as the average German car either. This has been said about the LS, RX, SC, and ES. Only the GS and IS escape this, but when compared to true sports sedans they come up short everytime. There is feel to a German car and a sense of control that a Lexus lacks and when I factor in how poorly styled they are, they miss the boat big time with the enthusiast crowd, which of course you'll say doesn't matter.
The only reason I point out SUV sales is because reading the posts here you'd think everything Lexus sells is red hot in sales and that simply isn't the case.
Nobody is saying Lexus should become BMW or Infiniti, but they aren't even MB or Audi when it comes to offering something for a buyer looking for a driver's car. Didn't say MB was a peformance brand, not by a longshot. FYI, AMG is 99% owned by DCX, they bought the rest of it years ago. What this has to do with anything I have no idea.
The new IS has a the very least a chance of becoming the second Lexus in history that appeals to me, after the original SC coupe. Everything else is utterly forgettable.
M
I used to agree with you on that. And I still think it's true for most buyers. But for me at least, after reading some MB horror stories (I think on the Luxury Performance Sedans board) a few months ago, I changed my mind. It seems to me that if I buy an MB and have some sort of problem, MB's profit situation may lead them to basically maximize short-term profits by not spending the money to rectify the problem to my satisfaction. Whereas a company enjoying healthy profits is more likely to "do the right thing"...namely sacrifice short-term profits in return for longer-term customer loyalty.
There are horror stories for every brand under the sun here, because this is mesg board and its the place for such things.
Most buyers would never look that far into to come up with such a grand assumption. I think reliability surveys turn off far more MB and other Euro intenders than their profit statements.
Though the reverse can also be said. A company that is hurting can also have great motivation for getting this right to get out of a unhealthy profit situation and likewise a company rolling in dough can get big headed and start getting careless with details. There is no rule about this either way.
I see MB doing whatever they can to make things right, even recalling cars on their own just to check things to be sure, which was the reason for that last recall to check voltage/battery components.
M
I do agree and see that MB does do voluntary recalls, however.
M
Now the local MB dealer is not yet living in a double wide but his world has changed. So, it is quite believable that an MB dealer is not going to do a lot of things a profitable, high class dealer should do.
PS Maybe Al Queda has Juergan's up armoured S Class?
By the way the stock rise of 10% comes on a bad earnings report. Cut through all the headlines and news and you see a 20% drop in operating income from a year ago.
http://biz.yahoo.com/ap/050728/germany_daimlerchrysler_schrempp.html?.v=13
M
We can talk about the business side too, I have no problem with that, but gee whiz when we're talking about handling what in the world does Toyota's earnings have to do with it? Nothing. That and the ridiculous notion that buyers walk into a showroom with Toyota's earnings on the brain is what I take issue with and consider being bunk.
M
As for Juergen I thought he had some good strategic visions on being a global player but he botched the execution badly. I still think buying Chrysler (where would they be without it now) was smart but they executed badly for years before they got it going. MB has become far too spread and lost sight of its core business plan and Mitsu was a disaster. They've addressed the first and last points and the big focus will be on MB going forward. The strong positive reaction was all centered around Zetsche (who seems to be a genuinely nice guy with an ordinary ego) reigning MB back in. It was probably emotionally overdone but this guy has done some great things. Freightliner seems to be doing very well now after its spate of troubles a few years back. But a drop of 20% at the Op income line shows that there are a lot of problems to be corrected.
OK - enough business out of me..
The next step is for MB to divest itself of Chrysler and concentrate on the luxury end of the car business. Schrempp devalued the brand in the ten years that he was CEO and I hope his separation compensation is devalued accordingly. According to an AP story “although his contract runs until 2008, Schrempp will only draw his salary until the end of this year, a spokesman said.”
Eventually your sins catch up...all these years of a less then reliable product is catching up fast on MB...
I will never understand why they couldn't steal a few big time Japanese electronic wiz kids to solve their problems...Truth is their mechanical engineering is probably as good as it has ever been, it is all that electronic gear that is killing them.
Thats true in that example if you're talking about the 1992-1999 W140 S-Class. I haven't seen anything built like that car or the SL from that timeframe, only the VW Phaeton comes close in sheer robustness, and it pays the price in weight.
However newer Mercedes like the SLK, CLS are built as good as anything on the market, and there is nothing shoddy about the CLK either. Only the E-Class could use an upgrade. The C-Class is much better than that awful 2001-2004 interior. The upcoming S-Class appears to be the biggest return to form yet as far as build quality is concerned, the detailing is awesome.
M
"Everyone knows that on the industry side Toyota's profits are the big story, but what does that have to do with the type of cars they build when it comes to styling, design, performance or their sheer desirability? Nothing."
I say:
The story is that it has EVERYTHING to do with the type of the cars they build when it comes to styling, design, performance or sheer desirability, for the simple reason that their financial results are the only objective measure of their success in meeting customers desires. In the automobile business, customer desires are satiated by the product's styling, design, performance and sheer desirability rendered in a high quality and reliability vehicle in every market segment and price point a company addresses supported by the perceptions created through marketing.
You might have an opinion about MB and in fact, MB vehicles might best address your desires, and be #1 in your list and that's fine, of course. But there's no doubt at this point in time, that Toyota is the leading car company in the world.
We all recognize that MB and most other Euro makers need do a LOT of work to get their quality and reliability standards up to Asian and U.S. benchmarks. I think that if Toyota finds that it would be profitable to invest more money in a better, broader luxury, sporty product line, or build a bunch of cars on different platforms to satisfy a niche market, they will. And they'll do it right. Do I think that MB will fix its reliability and quality problems. I don't know, but the survival of the brand hinges on it in the long run because the real dent Lexus and Infiniti have put in the market is that a 'luxury' car that's unreliabile and low quality, really isn't a luxury car, after all.
If profits determined what a car is going to be like then Infinitis would be no different in character from Lexuses. It is a maker's philosophy that determines the fine points, not the earnings. Sure earnings translate directly into product development, but they are the sole factor nor do they determine what a car looks and drives like, the issue with Toyota/Lexus products.
But there's no doubt at this point in time, that Toyota is the leading car company in the world.
In some things yes, but they aren't even worth mentioning in design, styling, performance or desirability, at least not to the enthusiast. Sure the folks who walk around with a copy of Consumer Reports in their back pockets get a kick out of Toyota, but they imo simply aren't car people, they're consumers and are generally clueless about anything else concerning a car past reliability ratings.
The "truth of the story" is that if Toyota/Lexus weren't of such high quality they'd be nothing special because they are nothing to drive or look at and they sure don't have any performance advantages.
M
If this is true, why don’t they supply annual/quarterly financial reports in the showrooms? Why don’t the sales people integrate financials into their sell? Why doesn’t Toyota/Lexus flaunt their financial success in their car ads?
Answer: it’s about product benefits; the Toyota product benefit is a reliable car for less; the Lexus product benefit is a reliable luxury car for less.
Toyota did not start at the top of the financial mountain; they didn’t build an empire based on financial success if there was none to begin with. They had a philosophy as Merc mentioned, and through hard work and sound thinking this vision was manifest in the products. They EVENTUALLY achieved success by way of their products.
As Merc once alluded to also, unless a company shows signs of being a Daewoo or something, people generally don’t give a hoot about financials.
It’s all about the PRODUCT, period. And if someone buys a car based on financials, man, are they shortchanging themselves. I don’t crave chocolate ice cream because Ben and Jerry’s is successful.
In some things yes, but they aren't even worth mentioning in design, styling, performance or desirability, at least not to the enthusiast...
The key statement appears at the last part of the above quote "...at least not to the enthusiast" I know we've been through this before, but enthusiasts are few and far between, and no truly global player wants to simply cater to such a finite market, unless they are niche players themselves (Ferrari, Lambo, etc). Enthusiasts do not salivate at the thought of driving a base MB or BMW or Audi or Lexus. But at the thought of driving a Porsche, Ferrari, WRX/Evo/M/AMG/RS absolutely YES !!! These cars are the real enthusiast cars... Lexus is not for enthusiasts, so if you walk into a Lexus showroom looking for an enthusiast-biased car, you are in the wrong place.
So if Lexus wants to be like BMW, its not to create enthusiast-biased cars, but to create a lineup that will be continously refreshed, handle and drive pretty good, lavishly lathered up, have class-leading safety features, class-leading power ratings, and be far more reliable to boot. And Lexus is going about this methodically, as usual:
IS350: class-leading 306HP for a naturally-aspirated V6
IS500: class-leading 400+HP for a naturally-aspirated V8
LS600H: only luxury f/s sedan with a gas-hybrid V8 motor, pumping out 450+HPA
And more to come....
Oac... I hope you realize you just pitched Merc a hangin' curve.
;-)
The problem is that Lexus doesn't cater to them at all. They're as good as dead in that market. MB, BMW, and Audi do cater to the enthusiast on some levels, which is what you seem to want to ignore. Not everyone drives a "base" model from these brands, and enthusiasts don't salivate over anything from Lexus. Nothing, Zilch. Will that change with the IS? We'll see.
Lexus is not for enthusiasts, so if you walk into a Lexus showroom looking for an enthusiast-biased car, you are in the wrong place.
Finally something I agree with completely. So now is the time to quit trying to compare them to the Germans at every turn, but they aren't playing the same game at every level. To be "lavishly lathered up" sounds like a Cadillac from days gone by.
The IS350 has class leading hp but no manual transmission. This is the biggest boast about nothing Lexus could possibly make. Every other sports sedan in the IS350's market segment (except one) offers a manual tranny on their best engined models, except smarty Lexus. To suggest that class leading power ratings without a manual in the entry-level sports sedan class is some type of superior arrangement is severe lack of understanding of that class.
There is no IS500 or LS600h that anyone can buy today so that is just pure fantasy at this point and not worth mentioning like it already has some type of superiority or something. Clearly Lexus isnt' that desperate for props in the enthusiast market as to claim class leading hp numbers for a car that doesn't exist yet + not knowing what the compeition will have at that time. That is more than reaching...
M
Don't ask me not to compare Lexus to the German brands. Ask MB, BMW and Audi if they compare themselves to Lexus.... Ah ! See, these companies you defend so much don't play the game you so much hold up as important - enthusiast market. MB looks at Lexus and sees in it what they used to be - solid, quality, reliable, a brand you can trust... BMW looks over at Lexus and sees what it may want to be - solid, reliable, quality and aflush with $$$ to spend on building even better cars, and Audi is simply green with envy when it looks at Lexus. These talk about enthusiast is a smokes-screen to cover up the problems your fav brand has. So you pick up anything Lexus doesn't do well, and hold that up and say: A ha.. see, they suck in this, and suck in that... and are non-existent here... Anyone can say the same about any car company.... No one provides everything for everybody. What you need is to give Lexus its due props to start from scratch and become the envy of the industry in so short a time means something....
With Jurgen gone, MB will have some time putting back its house in order... It will take time and lots of $$$. BMW is unsure which direction to go with its styling (Bangled) and electronic issues (iDrive anyone?), and Audi can't even figure out which of its brand is the lux brand ? VW or Audi ??? Lexus, OTOH, is aflush with money, promising to conquer the world, and Toyota's charge to become world's numero uno in car sales by 2010 looked unstoppable. These are realities.... Lexus goes global soon and they are gonna get it done. MB better gets its house in order quick....
You act like no other luxury car is solid, safe and reliable. That is more Lexus fantasy than anything else. Audi is envious of Lexus? Ok, and Lexus must be envious of Audi's designs then because Lexus' look terrible and Audi is considered the industry leader in interior design and at the very least as good as Lexus in areas of fit and finish, if not better according to some.
If Lexus is the automotive industry they sure have a funny way of showing it by emulating Mercedes with their premier car and chasing BMW in two different segments, only come up short. Mercedes, BMW and Audi borrow nothing from Lexus in the way that Lexus visibly borrows from them, nothing at all.
Does Lexus lead in some areas? Sure they do. Does BMW and Mercedes lead in certain areas? Yep.
This theme about Lexus being all powerful and a leader in everything (which is how your posts always read) just plain nonsense.
M
You're telling me that yourself and lijflx are not enthusiasts? If you're both not what are you doing on these boards day in and day out? And second of all, what is a *enthusiast*? I think some people have twisted the definition of a *enthusiast* on these boards inside out. Because from experience, I know a whole lot of people who own Lexus' and would think they are enthusiasts!
As for enthusiasts I will say there are two levels. People who love cars and people who love nothing but handling on their cars and don't care much about anything else. Most of the latter enthusiasts eventually become the more conservative version. It happens naturally unless you stay single or childless all your life. Your whole argument is for the latter enthusiast type and that is also a 99+% misrepresentation of MB's true customer base. So any comment that Lexus is not competing for MB's customer base is hillarious and as big a misrepesentation.
OAC is talking about that level two enthusiast in his comments and most of those people don't crave anything from MB in their type of car for that type of driving. They crave Porsche and others. But remember Porsche is to the auto world what the NHL is to the sports world. Very tiny with a purist and extremely loyal base. If Porsche disappears most of the consumer world may not even notice it. Same thing with hockey. In fact that just happened last winter and it almost happened to Porsche 12 years ago.
So now enthusiasts are "pocket change" customers? Mercedes, BMW and Audi all engineer the hell out of some of their cars just for this pocket change group that likes their AMG/M/RS/S products.
Your definition of an enthusiast is intesting. True I think an enthusiast loves cars in general, but the part about the other group that only likes handling is way off. That say that suggests that handling takes priority over everything else, even styling and hp. I don't know anyone that cares about handling above all else, especially styling and power. They almost always go together unless you're hardcore and want to drive an Elise. Its the total packaged that makes a car like an M5 or SL55 so appealing not just power or handling by itself. And again, you don't have to get a tuner car from MB or BMW or Audi to get a more livelier vehicle than a Lexus either. Big misconception there if you think that. Any run of the mill BMW is still sportier than any Lexus and the average MB isn't nearly as soft and disconnected like you try to imply, regardless as to who is buying them or what they crave. No doubt that latter part about your "type 2" enthusiast eventually becoming "conservative" is an attempt to give Lexus some type of "enthusiast" yet the other cars in the same segment aren't nearly as boring or unnattractive.
My point about Lexus' "enthusiasts" (which I would say that you and Oac are, nothing wrong with that) these boards is that I don't see how they could love cars in general because no other brand beyond Toyota/Lexus matters. Nor do they care about handling, styling, or big hp numbers (due to these things being deemed irrelevant because Lexus doesn't play there) so to me that is not an enthusiast, not by a long shot. All that matters is if they sell, how much money the company makes (which has absolutely nothing to do with the driving experience) and where they place on surveys. That is about as non-enthusiast as you can get imo.
No where in my post did I say Lexus isn't competing for MB's customer base. Nowhere. I said that they aren't playing the same game at all levels. Go back and read the post. Nor did I say that MB is soley about or for your definition of a "type 2" enthusiast? Where did you ever get that from? You gave your definition of what an enthusiast is and framed my post around it.
If Porsche disappears most of the consumer world may not even notice it.
I think I pretty much stated something similar about this earlier, with most people being consumers not enthusiasts so this is no news to me. People who know and love cars (not just a single brand) would miss Porsche greatly, but you're right the Consumer Reports crowd wouldn't notice.
M
I wouldn't go as far as ljflx on some of these issues. But merc1, you always seem to regard Lexus as some sort of failure because it has failed to please your definition of enthusiast. Please recognize that your definition of enthusiast is indeed a relatively small part of the market. Just look at even BMW's sales:
1. YTD M3 and M3 convertible sales total only 6% of 3-series unit sales (a bit unfair but last year it was still only 8% for 1h04)
2. YTD M5 sales are 0.02% of 5-series sales (even more unfair, but last year it was still only 0.2%)
3. within the BMW product line, the bigger-engined versions almost always sell fewer units than the smaller-engined
The numbers for BMW, which I think would generally hold true for MB, Audi, etc as well, clearly show that the "enthusiast" - at least your definition of the enthusiast - is a pretty small portion of the market. Something in the area of a few percent buy AMG/M/RS/S versions, I would guess. So Lexus has failed (thus far) to deliver for that 1 or 2 or 3 percent or whatever. I guess that's a big deal to you because you're one of the small minority. It isn't a big deal for everybody.
I mean lets pretend I was a Lexus devotee for a second. I know its hard to grasp something like that but bear with me for a second. After I move up from a GS to a LS, then what? A SC430, that drives more or less like a LS430? Then what? With MB and BMW you could spend nearly a lifetime buying their products and still not have owned someting in each of their respective model lines. Ljflx says that keeping it simple is the key to profits just as Lexus is set to expand their number of choices greatly over the next few years. I mean all I read is about the many variants of the next LS and IS. If Lexus does do a IS Sedan (a given), Coupe and Convertible, plus a tuner version aren't they doing the same thing BMW is doing? Now is that too many models? Or is it ok because Lexus will do it? If they have 3 variations of the next LS is that not expansion ala Mercedes-Benz's practice in S-Class? Too many contradictions there.
M
Finally reached a resolution with Lexus. They completed all work on Friday. Here's what happened:
1) During the initial accident repairs the Tech forgot to put the shims back on the front brakes. This was making that irritating Clunking noise. They did an entire front brake job.
2) The Front Stabilizer Bar Bushings were replaced again
3) They replaced the High Pressure Hose on the Power Steering System. (Should have been done last time!)
4) Redyed the entire leather interior at their cost
All of the above (with the exception of the leather) was done at No Charge. The asst service manager admitted that I was the vicitim of an overzealous Service Consultant and Mechanic. They promised that only the Shop Foreman would work on my car in the future. I didn't push too hard on the previous repairs. Only the Upper Control Arm was considered not necessary. They did over $1,000 in repairs, so I still came out making money.
Lesson Here: Always take the time to scrutinize what you are being charged for. Ask questions, and refuse payment if they are not being cooperative. The Service Manager is going to be dismissed and replaced with the Asst Service Manager who has been my Service Consultant for several years. I'm glad they took this seriously in the end.
This was clearly a minor repair, one that the car cannot be faulted on. It runs like a champ and will be delivered back home on Tuesday.
Hope this helps anyone in a tight spot with a dealer,
SV
Syswei - you actually illustrated my pocket change point perfectly with the percentages you threw out there. Brands like Lexus, BMW and MB would be foolish to invest so heavily to gain a tiny sliver of what is a tiny overall market. I'd expect Lexus to throw a halo car or two out there and offer tuning options and that's it. Instead of aiming for that heavy enthusiast market they will deepen the main product line with more engine offerings.
If they tried with every model to be just like the equivalent BMW model, it would hurt them as a company, because there is only a certain part of the market that WANTS a BMW-type vehicle, and Lexus would then have to split that part of the market with BMW.
It is smarter to keep the identity they have with the LS, ES, and SUVs, and, now that success has been established there, at the margin with select models or new models, try to address other segments. The IS tried to do this, not so succesfully the first time at bat, and as you say we'll see what the second at-bat brings. It looks like the IS500 will be the first attempt at an AMG/M type vehicle, and we'll just have to see how it fares. I really don't personally find it that important, since I'm not the sport type buyer, and since the AMG/M/RS types, as we discussed, are a miniscule part of the market.
When Lexus joined the luxury car company they had to distinguish themselves. If they aspired to be like a BMW, they'd fail badly. Rather, MB was a fair target - the brand caters to the affluent and the upwardly mobile people. Many in the public aspired owning an MB in their lifetime. To go after this market seems like a wise decision, and Lexus gunned for it. To further differentiate themselves, they put together (amongst many other things) a world-class customer service program, the likes of which no other mainstream lux car company had. And when you design and build a world-class car like the LS, back it up with a world-class customer and dealer service, at an affordable price, with Toyota's already solid reputation, you have a winner. And hence the Lexus success. Of course, getting ahead of the competition creating a sedan-based SUV, and leveraging your Toyota heritage in SUVs (LC and 4Runner) helps to expand market share and create success.
"Well I disagree completely because there is no way that what company earns dictate the design of their cars, it may dictate how well its built or how the specification comes out, but the design/styling and the way it handles/drives and the other nuances of a brand aren't determined by this in the least. When it comes to design, dynamics, styling etc. it comes down to what a company thinks a car should be for a particular segment, not how much money they earned last year."
I still feel you are looking at this the 'old fashioned' way, in that companies operate by designing and building what they think a product should be for a particular segment. That's bassackwards in plainspeak.
Companies that operate the way you suggest these days struggle to hold customers. The Euros all do this. They've got that old fashioned German scientist engineer thing down pat where they think they know what's best for the customer. Unfortunately, this kind of rocket science has got them in a lot of trouble.
Companies that design cars that their customers buy in droves are in fact designing and building exactly what the market wants, not what they think the market needs. The measure of success is the money they make, the share they gain, the positive press they receive.
Companies that are in trouble financially are failing to make what the market wants.
Why do you think MB dumped its boss this week? Because the board thinks the cars don't handle right or ride right? No, I think he failed to realize the hole he had dug and couldn't get them out of it. New management was needed before this turns into their own Little Big Horn.