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gmcustsvc ·

Hello watin, I just received your private message and will be responding shortly. Thank you for your patience and I look forward to further discussing your concerns. Amber N. GM Customer Care

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gmcustsvc
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  • carlaesq

    hello gmcustscv,

    you responded to the comment I am pasting below, I am having the same problem with my 2012 traverse now and the dealerships I have taken it to say they cant replicate the problem and they refuse to read any of these forums and they said chevy does not take the comments and complaints on these forums into consideration when I am trying to explain the problem but other people are having the same issue, what should I do?---- Carla

    jlg7 Posts: 16

    January 2013 edited February 28 in Chevrolet

    Has anyone experienced your 2011 Traverse having a sudden loss of power and loss of acceleration followed by error messages for both the traction control and stabilitrak systems?? This is the 4th trip to the dealer when for my car lossing all power following by the above error messages. There is no warning only ding.ding..ding and loss of power!! The dealer has said it was a sensor problem, then tried taking out the transmission and working on its sensors, and today they say it is a throttle body issue. Help! Has anyone else had this issue and what finally fixed your car?? Thank you for your help! My car has been having this issue for the past 8 months and has about 65,000 miles. Prior to this there were no big issues or problems with the car.

    April 22
    • gmcustsvc
      gmcustsvc
      Hi carlaesq,

      I do understand the importance of having this issue with your Chevrolet Traverse corrected and apologize that the dealership has been unable to resolve this matter for you. If you can send me your full contact information, VIN and dealership name via private message, I can begin looking more into this for you and try to reach out to your dealership. I can also be reached by email at socialmedia@gm.com [attn Amber]. Please include your screen name. Thanks for your time and I hope to hear from you soon.

      Amber N.
      GM Customer Care
  • dxesimn4

    I've had so many issues with my 2011 chevrolet equinox. To many issues to list. My car has died on me at least 10 times while driving in traffic, once died as I was approaching railroad tracks. Now, my car has over 100,000 miles and I've had to pay $1500 since January 2014 for the same issues I've had at 35,000 miles on my car. Please help!! GM nor my dealership will help me.

    April 12
    • gmcustsvc
      gmcustsvc
      Hi dxesimn4,

      I'm sorry to hear that you've had some difficulties with your Chevrolet Equinox. Please private message me your full contact information, VIN and dealership name so that I can begin looking more into this for you. If you'd prefer email, I can be reached at socialmedia@gm.com [attn Amber].

      Thank you

      Amber N.
      GM Customer Care
  • navyguy24

    Have the rough idle on 2011 GMC Terrain, took it to Nimnicht GMC in Jacksonville FL where I purchased the vehicle. They said it sounds like a failing timing chain. Took it in for repair, and they said my fuel pump was noisy so they replaced it too. Truck ran good for about a month and now has the rough/noisy idle again. Have sinced moved to Hawaii (US Navy) and am currently deployed. Wife drives suv and the stabilitrak service light has came on. Took it to Honolulu Cadillac GMC, but stated that it probably wouldn't be covered under warranty. Also told us that the timing chain in fact has not been replaced, but that they actually only replaced the tensioner. They hooked it up to the machine and said they didn't find anything, but that the oil was 3 quarts low. And that we should be checking the oil every 2 weeks. The Hawaii dealer has also changed the serpentine belt. And 3 days later light is back on, but don't want to take it back to dealer just to get charged for something else.

    March 29
    • gmcustsvc
      gmcustsvc
      Hi navyguy24,

      I'm sorry to hear that you experienced rough idling from your Terrain and that your wife is now having vehicle issues while you are deployed. I understand the inconvenience of having to return to the dealership for repairs and I do apologize that your concerns have gone unresolved. If you would like to send me your full contact information, VIN, and mileage I can work on contacting Nimnicht GMC for more details and see what I can do to help. Please feel free to either send me a private message or email at socialmedia@gm.com [attn Amber]. I appreciate your time and look forward to hearing from you.

      Amber N.
      GM Customer Care
  • jgoogle

    Today, many months after my complaints went unresolved, I hear some Corporate apology BS about more recalls. Although my Yukon did not make the list, it may have in the past, I quit looking. If not, then a future recall will for sure include mine. The reason for this comment is to complain about the brush off on myself as well as others, who just had an obvious manufactured malfunction with the cars we purchased from your company. What is it going to take to get the respect we deserve when we purchased your product? Jgoogle


    March 24
    • gmcustsvc
      gmcustsvc
      Hi jgoogle,

      I understand that this is a difficult situation and apologize if you feel your concerns have gone unnoticed. I would be more than happy to work towards addressing your concerns. Please private message me with your VIN and contact information if I can be of assistance.

      Thank you,

      Amber N.
      GM Customer Care
  • trevor76

    Amber,

    I am including the content of my conversation with Mr. Kelly via e-mail. Trevor, ESIS investigates the product claims on behalf of General Motors, LLC (GM). As we discussed today, GM was not able to make a determination as to the cause of the fire to your 2007 Chevrolet Silverado on Feb. 10, 2014 with the information that was submitted. Thank you for your cooperation and patience. Sean Kelly

    My response: Mr. Kelly, I have reviewed your response and have formulated a response of my own. Even though GM was unable to determine a cause simply from the photos that does not imply lack of fault on the part of GM. There were multiple recalls in Canada and the U.S. for electrical faults resulting in fires on the 2007 Chevrolet Silverado 1500. Further there are multiple instances listed on the NHTSA website of complaints relating to electrical fires that were never investigated or followed up on by GM.

    March 13
    • trevor76
      trevor76
      continued: Mr. Kelly,
      I have reviewed your response and have formulated a response of my own. Even though GM was unable to determine a cause simply from the photos that does not imply lack of fault on the part of GM. There were multiple recalls in Canada and the U.S. for electrical faults resulting in fires on the 2007 Chevrolet Silverado 1500. Further there are multiple instances listed on the NHTSA website of complaints relating to electrical fires that were never investigated or followed up on by GM. There are also multiple service bulletins to techs regarding electrical system failures and issues. My own complaint NHTSA ID Number: 10563938 is also listed. I do not believe at this time that GM has taken sufficient effort to investigate or follow up on this issue even though contact information and availability were presented. Furthermore the vehicle was held for 25 days at a Chevrolet dealership before being sent to a second location in NJ, it would have been quite simple for a more detailed analysis on the part of GM to have occurred during that period of time. I am now left without a Truck, and have no money to purchase another one. My insurance company Horace Mann is not even at this time offering to pay off the entire loan of $21000 which leaves me with an outstanding balance of almost $5000 still owed to Wells Fargo plus the $1000.00 deductible I have to pay. I do not think that a truck should catch fire while driving down the highway with no warning of a serious problem, nor do I think that my life should have been endangered because of an electrical system failure these trucks are apparently known for.

      I believe that this issue still needs to be resolved and that GM still needs to accept that this is a problem and deal with it. I would also like a copy of the ESIS report for review.
      Please let me know how you would like to proceed with this matter.

      Sincerely,

      Trevor J. Gildon
    • trevor76
      trevor76
      Mr. Kelly's reply
      Trevor,

      If you have any evidence that supports your claim of a product failure, please forward it to my attention and I’ll have your case reviewed again.

      I am not able to provide you with any reports that may have been generated while investigating your claim as those documents are considered privileged and proprietary.

      Thank you.

      Sean Kelly
    • trevor76
      trevor76
      Amber,
      My question to you and GM is this:
      If you are not going to investigate a claim thoroughly or even take any responsibility for an issue why bother, why not simply state that you are not interested in resolving these kinds of issues. A friend of mine is a reporter for CNN I-report I am wondering what he will do with all of this. I truly feel that GM is letting me down as a customer and not dealing with me fairly on this issue when I have been patient and polite about all of this.
    • gmcustsvc
      gmcustsvc
      Hello trevor76,

      I understand that you are not completely satisfied with the outcome of your case. Unfortunately, at this time I am unable to further discuss this matter with you. Please direct any additional concerns to your specialist.

      Thank you,

      Amber N.
      GM Customer Care
  • cvelasco

    I have an 07 saturn outlook i have had the same problem since last year.water leaking from my sunroof. the last time i took mine into the dealership they said they could not find a problem so nothing was done. we just had a bad storm this past weekend and my airbags on side panel were leaking and my front passenger carpet was soaked. ive been told by the dealership that the hoses for dranege could not handle that much water so it overfloaded into the car. and the hose is too short. this should be put on recall.. now they want to charge me $450 to replace hoses. what can you do to help with these fees. i also now have mold under my carpets from all the water from rain that has leaked in since last year !! THIS IS NOT GOOD AT ALL

    March 7
    • gmcustsvc
      gmcustsvc
      Hello cvelsaco,

      We apologize that you have experienced leaking from your vehicle and certainly understand that this has posed as an inconvenience to you. We'd like to look further into this and try and see what we can do to help. Can you please private message us with your VIN, exact mileage, full contact information, and dealership name/location?

      I look forward to hearing from you,

      Amber N.

      GM Customer Care
  • jls_4505

    My daughter and son-in-law have a 2009 Buick Enclave that is making the clicking noises in the steering column that I see alot of people talking about. Has there been any action taken to resolve this issue and will GM cover it? Thank you!

    March 6
    • gmcustsvc
      gmcustsvc
      Hi jls_4505,

      I've just responded through private message regarding your daughter and son-in-law's vehicle. I look forward to hearing back from you.

      Amber N.
      GM Customer Care
  • edh123

    I have a 2005 GMC Sierra 4x4 I bought new in January 2005. On February 20, 2014 both rear spring shackles rotted off, it is at the dealer now and they say the rear 3ft of frame is badly rusted. The truck is in overall good condition and still looks good. GM refuses to even do anything because of the age of the truck and say its neglect on my part. The truck has 86000 miles and at 9 years old I find this to be insane. It seems to me that a lot of other owners are having undercarriage rust issues with these trucks. I am very disappointed with GM. At least Toyota tried to help their customers when they had the same problem. I have owned a number of New GM products but if they have this attitude toward their customers this will be the last.

    March 1
    • gmcustsvc
      gmcustsvc
      Hi edh123,

      I certainly understand your frustration, and apologize that you're experiencing rusting on your truck. I would be more than happy to look further into this matter and look into any additional options for you. In order to do so, can you please message me your full contact information, VIN, and the name of your dealership? I can also be reached through email at socialmedia@gm.com [attn Amber]. Thank you and I look forward to hearing from you.

      Amber N.
      GM Customer Care
  • raukk

    I have seen you post replies to several issues in the Saturn Aura Transmission Issues thread (http://forums.edmunds.com/discussion/9503/saturn/aura/saturn-aura-transmission-issues) and I was wondering if you could give me some advice on my situation (posted in that thread and below). Thank you very much for your time!

    "I have the 2008 Aura XE and the Transmission Shift Cable broke, however according to the Dealership Technician it is the wrong end of the cable to be covered under the recall (it's the end that attaches to the Transmission when the recall was for the end at the firewall). Because of this they have to replace the whole Shift Cable. Is there anything I can do because this part has already had issues that caused a recall, or do I just have to live with paying for it? I've done all the normal maintenance since I bought it in '12, 85k miles (or somewhere around there) Vin 1G8ZS57N98F233975"

    February 27
    • gmcustsvc
      gmcustsvc
      Hello raukk,

      Thank you for taking the time to contact us about your vehicle. We're sorry to hear that the repair was not covered. I believe we've located your information within our system and see that you reached out to another agent regarding this matter. Since these are two separate parts, unfortunately we are unable to offer a different outcome. However, we would be happy to notify your agent of your continued concerns and notify them to reach back out to you.

      Amber N.
      GM Customer Care
  • trevor76

    Hi Amber,

    I spoke to Mr. Sean Kelly and was assigned an claim# 775980 I have sent him pictures and records and details and have had my insurance contact him twice, but I have not heard from him since. Is there anyway you can check into this and see what is happening at this point? Trevor G.

    February 26
    • trevor76
      trevor76
      Mr. Kelly got back with me this morning case is still under review.
    • gmcustsvc
      gmcustsvc
      Hi Trevor,

      Thank you for providing us with an update. Please continue working with your agent as they are actively working to resolve this matter for you.

      Thank you,

      Amber N.
      GM Customer Care
  • pmendoza

    Señor podría yo recibir su correo, no veo el suyo por ningun lado ... mi mail es patomendozam@yahoo.es tengo un problema de indicador de abs y me gustaría darlo a conocer directamente a uds.

    February 20
    • gmcustsvc
      gmcustsvc
      Hello pmendoza,

      Please direct your concerns to GM Customer Service in your region.

      Thank you,

      Amber N.
      GM Customer Care
  • bakersparadise

    I just bought a 2003 a couple of weeks ago and the transmission has gone out. It has less than 85,000 miles on it. It had been driving fine. Looking online I see there have been lots of problems with these transmissions. Who do I contact for help with this? I certainly can't afford $4,800 for a new transmission.

    February 15
  • trevor76

    I will Amber thank you for your response. I actually do not have an agent yet but I am sure I will soon they said they would call me in a few days when I spoke to them last.

    February 14
    • gmcustsvc
      gmcustsvc
      Hi trevor76,

      I looked through your file and see that they have assigned an agent to your case, and they will be reaching out to you shortly. If you do not hear from them within 1-2 business days, please feel free to reach back out to us.

      Amber N.
      GM Customer Care
  • trevor76

    The heat melted the front end down to the ground. You can see pictures on the Cape Gazette website http://capegazette.villagesoup.com/p/temporary-detour-posted-on-route-1-northbound/1113634 I included the link above. I would really like to know why this happened. I loved this truck, it was a great truck and it is a shame that this happened.

    February 12
    • gmcustsvc
      gmcustsvc
      Hello trevor76,

      We're very sorry to hear that you experienced this incident with your vehicle. I've located your case within our system and see that your agent has been actively working to address this matter. At this time, they are in the best position to assist with this issue. I've updated your case and notified your specialist of our correspondence. Please forward any additional questions or concerns directly to them.

      Kind Regards,

      Amber N.
      GM Customer Care
  • trevor76

    Hi, I have I should say had a 2007 Chevrolet Silverado vin # 2GCEK13V371114943. My truck caught fire on Monday evening as I was driving down the highway approximately 55 mph. It appears to have been a serious electrical fire. The lights on the dash started going on and off and then the red engine light came on and a information screen popped up saying that the battery system was not charging. About 30 seconds later as I was pulling on to the shoulder to look under the hood the engine died and lost all power. Once stopped smoke began to fill the cabin. The door lock on the drive side no longer worked, and I had to exit out a different door. Within about 30 seconds the cockpit was engulfed in flame. Within two minutes the entire truck was fully consumed by flame and the tires began to burn off the frame. The pictures from the paper and the ones I took are unbelievable. Another 30 seconds in the truck and I might not have made it out. Has this happened to anyone else? Does anyone know why

    February 12
  • gmcustsvc earned the 2500 Comments badge.
    Another day, another comment, another badge.
    February 12
  • Hello watin,

    I just received your private message and will be responding shortly. Thank you for your patience and I look forward to further discussing your concerns.

    Amber N. GM Customer Care

    February 6
  • watin

    Hi, i have a 2008 Enclave as well, around 160,000km, and I've taken it to the dealership for this problem before. Same as other users, the radio volume doesn't work in the morning only when cold. Same burping sound in the speakers when you first start it and when using signal. Usually around -5 and below celcius. Problem goes away after 5-10 minutes of warming the car up. The dealership reprogrammed my radio. This didn't help. It was taken in under warranty. The warranty is now over and the problem still exists. What else can I do? thanks!

    February 5
  • dwe2

    2009 Acadia / 48K miles FAIL! Warranty expired 9/2013. On 12/14/13 front left axle, and motor mount had to be replaced and the #4 ignition coil. $1300+. Today, the car was towed to an out of town dealer due to failure of #2 and #5 ignition coils. According to dealer service, these fail all the time. When this was brought to your attention this morning you emailed the dealers suggesting I wanted a cost break from them. This is not the dealers’ problem...it is your problem! It is even too late to buy a MaxGuard Extended Warranty for these issues (got the quote today). If you're going to pass the buck, I'm going to pass on the 2015 Yukon Denali I am on the list to order at release date and I'll replace my 2012 Traverse LTZ. As for the Acadia...I think your new CEO should drive it, experience the inconvenience and pay for the repairs out of her pocket. Maybe that will get the message across. You make money selling cars. You do not sell cars to unhappy people dealing with a secret problem.

    January 28
    • gmcustsvc
      gmcustsvc
      Hello dwe2,

      We truly apologize that you are experiencing issues with your vehicle at this time, and are facing a costly repair. We certainly recognize your dissatisfaction with this situation and want to do all we can to try and help resolve this matter for you. In order to do so, can you please private message us your full name, VIN, contact information, and the name of your dealership? We would like to look into this matter as soon as possible. Thank you, and we look forward to hearing from you.

      Amber N.
      GM Customer Care
  • dwillman

    Can you please help us with our 2010 Buick enclave numerous probs and now power steering rack has to be replaced We bought at 40000 miles in two years were at 80000. Heard a slight hum when we purchased was told it was nothing Now were facing 1800$ worth of repairs and no warranty

    January 27
    • gmcustsvc
      gmcustsvc
      Hello dwillman,

      We're very sorry to hear that you are in need of a repair to the power steering rack, and we understand that unexpected repairs may be costly. We would be more than happy to look further into your concerns and research possible repair options for you. In order to be of assistance can you please private message us your full name, VIN, current mileage, contact information, and the name of the dealership where the diagnosis was performed? We look forward to hearing from you.

      Amber N.
      GM Customer Care
  • thundertoad

    We have a 2008 Buick Enclave. Last Friday, shortly after starting, the vehicle went into a low power condition with these messages: Service Stabilitrak, Service Traction Control, and Engine Power Reduced. After being shut off for 10 minutes it ran fine, but has happened twice since then as well. It appears that if the traction control is shut off, the vehicle runs fine. There appears to be a lot of similar reports on GM crossovers. What is going on?

    January 13
    • gmcustsvc
      gmcustsvc
      thundertoad,

      We apologize for not getting back to you sooner! We would like the opportunity to try and assist with your vehicle concerns. In order to do so, can you please private message us your full name, contact information, VIN, mileage, and preferred GM or Buick dealership?

      Thank you,

      Amber N.
      GM Customer Care
    • carlaesq
      carlaesq
      I am having the same problem with my 2012 traverse and the chevy dealerships say nothing is wrong with the car.
  • rosalee12

    My stabilitrak light has been coming on everyday this week along with the reduced engine power that almost shuts down my car. Also, my car hesitates when I stop and start again, then lunges after about three seconds of having my foot on the gas pedal. I'll be taking it to the dealer today. I have a 2010 Chevy Traverse.

    January 10
    • gmcustsvc
      gmcustsvc
      Hello rosalee12,

      We're sorry to hear that you've experienced these issues with your Chevy Traverse. We would like the opportunity to try and help find a resolution to your concerns. In order to do so, can you please message us your name, VIN, mileage, contact information, and preferred Chevy dealership?

      Thanks,

      Amber N.
      GM Customer Care
    • carlaesq
      carlaesq
      I am having the same problem with my 2012 traverse, the dealership says they have no record of this happening to other traverses.
  • proudmom4

    Stabilitrak light comes on and traction control shuts off on 2009 Traverse. I called Chevy to find out if there were any recalls and they said no but that there is a recall on your water pump shaft seal. Took Traverse in on 12-6-13 to have a diagnostic run. Get call later that afternoon that the part they need to fix it is on backorder. My response was ok can you order it and we will bring car back in to get it fixed. I am told that the car is not safe to drive and that they will order the part get in on Sat and car should be ready on Monday. Today is 1-5-14 and we still do not have our Traverse back. We are told there is a national parts back order on the part. We were issued a rental. Got a call yesterday that said Chevy was only going to cover up to $532 of the cost of the rental. We are obviously well over that cost now and never told we might be responsible for the cost of a rental. The part that is on national back-order is 20833157 F-harness.

    January 5
  • robs2010

    Need to vent a bit. I bought a 2010 Traverse with 16K miles approx. 2 yrs ago. I larger SUV for my wife to haul the children in. She uses it lightly three days a week approx. 8K miles a year.

    Maybe 2x in the first year the stabili-trac light came on? but we just shrugged it off as the weather at the time. Then we got a notice to check the coolant level? So we brought it to the dealer had it checked along with the stabili trac. result water pump good. and they "repaired a wire under the seat"

    three months later water pump is pouring coolant on my floor and the light has been on 2 more times. the dealer takes care of the pump, and says the battery cable was loose, so now the stabili trac is fixed

    drive the van three days coolant is pouring on the floor and light is on?? and the a/c is inop??? back to the dealer, new pump has failed, a/c condenser has failed, and they cleard codes

    2nd new pump, new condenser, stabilitrac problems every week now, HELP??

    January 1
  • bigal48
    Host of problems with my wife's 2007. 3.5 Impala no heat unless the car is moving , starter went water pump is leaking, oil pressure low stop engine now warning light goes off even after getting it fixed dealer thought if was a sensor apparently it wasn't now the warning light goes off for twice as long and more frequent than it did originally we really like the impala but if these issues can't be fixed with out a hassle with only 97,000 miles we won't be buying another Chevy for a long long while I hear tesla is coming out with a mid price range car that can get hundred of miles on a single charge we only drive on average 50 to 60 miles a week so that is sounding quite appealing rite now ..Dont mean to be rude but GM knows about all these problems and ignores them that is there stance gonna loose a bunch of loyal customers ...Peace !!!
    December 2013