Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

gmcustsvc

Hello watin, I just received your private message and will be responding shortly. Thank you for your patience and I look forward to further discussing your concerns. Amber N. GM Customer Care

About

Username
gmcustsvc
Joined
Visits
158
Last Active
Roles
Member
Points
126
Badges
15
Posts
4,202

Activity

  • fyrfytr33
    Hello.
    I am trying to help a good friend of mine solve a problem with her 2007 Buick LaCrosse, VIN# 2G4WD58671161030. She is a single mother and does not have access to a computer so I thought I may be able to help and find out some answers.
    I don't have the exact mileage but it is under 100,000. It seems to be there are some major transmission problems with this and other GM models of this time period. Until recently the issues were somewhat minor, but the car developed a leak in the transmission that required it to go to the mechanic for repair. Leak was fixed, fluid and filter replaced, and within a day or two the dreaded- Clunk, shutter, slip, not going anywhere transmission problem reared its ugly head. It seems the car at times will move forward in the low gears but won't shift into the higher gears. Could you please get back to me ASAP to solve this. 360-770-8722, fyrfytr33@hotmail.com
    ·
    April 12
  • Thanks for sticking with us for 5 years.
    April 7
  • jimbostans
    Im am having several issues with my 2011 Implala. The windshield wipers have stopped working on multiple occasions. I took it to the dealer before the warranty ran out and they tried to repair it by replacing the motor. Later that year it happened again so I took it back and they replaced another motor even though by that time the warranty had expired. Yesterday, it happened again so I'm taking it back again. Hopefully they will still cover it under the original work... In addition to that I'm having them run a diagnostic test for the service stabilitrac light, the service traction control light and the service brake light all coming on at once. I felt like I basically bought a new car in 2012 but I'm taking it in more often than my 15 year old car.
    ·
    March 26
  • jbcolosky
    Hi Amber. I am having an issue that nobody locally can seem to figure out. We own a 2010 Buick Enclave and for some reason it will die while idling in our driveway then will not start back up. This has happened while manually starting it and when using the push button start on our key fab. If you could PLEASE help us out I would be VERY greatfull! Thank you for your time. Justin
    ·
    March 18
  • lawrence42
    Hello, having a major issue with my 2005 Chevy Colorado. The ABS fault is on all the time, then I will get a low traction ding and I will loose all control over my vehicle. I have taken it to several different repair shops and they cannot find what is wrong with it. I don't want to take it to the dealer since last time I took a vehicle to the dealer I was basically scammed out of repairs that were unnecessary. I have seen this issue with numerous other owners. What is going on. Can this be fixed, can you tell me what to do. This is getting seriously dangerous for me to drive.
    ·
    March 18
  • ldeleon
    Hello, I have issues with my 2009 Traverse, It only has 54,000 miles. For the past couple of years it has made a noise. Every time I would take it to the Chevy dealership for it's oil change I would mention it. They would always brush it off and say everything was fine. And I am pretty sure they weren't even checking it since it was never in my paperwork. Now that the warranty is up I am told that it needs over $2,000 in work (something having to do with the steering gear, or something that attaches to it.I left the paper I got from Chevy at the mechanic today.) since I have taken it to a 2nd, 3rd and today 4th opinion they all tell me that the problem lies with the transmission. Because they are not transmission specialists will not do the work. The noise has stayed the same for the past 3 years. I'm not sure what exactly it needs done to it, but it seems to me that if this was checked out when I originally started asking It would have been covered under my warranty.
    ·
    March 11
    • ldeleon
      ldeleon
      I also wanted to add that this experience has left us jaded with Chevy. My husband needs a new car and we wanted to trade ours in soon. We are so disappointed in the service we have received.
  • parkeryacht
    Dear Amber,
    I have a question concerning my GMC, how do I PM you?
    Regards,
    Parker Yacht.
    ·
    March 11
  • guess_who
    Hi, I have a 2007 Envoy with a Service Stabilitax light on Intermittently. I have read most of the posts on here. The manual says could cause severe damage. I cannot seem to find a solution. Please help Thanks
    ·
    March 8
  • ndegnars
    Hello,
    My girlfriend seems to be having a lot of trouble with her trunk hatch in her 2011 chevy equinox. It opens randomly, won't always close with the key fob, and tonight when she was trying to lock her vehicle after parking, she realized that it was open and she couldnt lock her vehicle or turn her dome lights off... because the hatch was open without her knowledge. Looking for any trouble shooting tips or maybe recalls you are aware of?
    Thanks
    Nick
    ·
    February 24
  • rphill08
    Hello Marlea,

    I was able to get this repaired at a local repair shop recently. Per your request, my information is as follows. Please let me know what options may be available to me.

    Rhonda Phillips
    Email: phillips53@outlook.com
    Cell: 248-259-2154
    Chevrolet Impala 2009 VIN#: 2G1WT57K291136453

    Thank you,
    Rhonda Phillips
    ·
    February 19
    • gmcustsvc
      gmcustsvc
      We've responded via private message, Rhonda. In order to keep your personal information private, we recommend deleting your post.

      Thanks,
      Amber N.
      GM Customer Care
  • ridge4
    I have a 2009 Buick Enclave with 65,000 miles and a steering system that works "once in a while". Had it to the dealer today because they said everything is covered under warranty. Well, they get it in and guess what, they said the rack and pinion assembly is leaking and needs replaced............and amazingly told me it will cost me a thousand dollars to get this fixed. Thanks to having to work and pay taxes to bail companies like yours out, I cannot afford to pay them that much, yep...got four kids too. It's pretty amazing that you know your having problems, will replace the pump and gearbox, but won't do anything with the rack. I am somewhat glad this happened, because I'm getting a rack overnighted tomorrow, will put it in myself, than take it back to the dealer for them to finish "your recommended" repairs. Then I'll be done with GMC and Chevy forever, and so will my children, they are scared to death to even ride in it now.
    ·
    February 9
    • gmcustsvc
      gmcustsvc
      Hi ridge4,

      We hate to hear you experienced steering issues with your Buick Enclave. Please send your VIN, full contact information, and dealer name via private message at your earliest convenience. We'll gladly explore repair options with your dealership if repairs haven't already been completed.

      Thanks,
      Amber N.
      GM Customer Care
  • tim927
    Hey GM, get off this forum unless you are saying "here's the recall." You all are negligent bastards.
    ·
    January 31
  • southerncal50
    HELP: Bottom Line, I have a 2007 Cadillac cts that recently started running sluggish so I took it to a mechanic shop who put it on a computer system and the result was that cylinders 1 2 3 4 5 6 had misfired. Unfortunately I work in Germany and my only course of action is to take it to a certified GM mechanic here in Germany. I drove the car there and the mechanic stated that the timing chain, tensioners and other things needed to be replaced. After the parts were ordered, the mechanic wanted to perform the work on the car but told me to come to his shop because he said that there was no oil in the car. I had routinely had the oil changed and was up for another oil change in about a month. The mechanic stated that the engine was froze because there was no oil in the car................What am I to do now?

    Cal
    ·
    January 18
    • gmcustsvc
      gmcustsvc
      We're so sorry to learn of this situation, southerncal50. If the timing chain and adjacent components failed due to improper maintenance, repair costs would be the responsibility of the owner. However, if you are interested in sending your VIN and current vehicle mileage via private message we can further investigate this matter on our end. We're also available by email at socialmedia@gm.com. Thanks, and we look forward to hearing from you.

      Amber N.
      GM Customer Care
    • tim927
      tim927
      You guys are negligent. Recall the 06 Impalas throttle body, TPS, and gas peddle. People are getting hurt in these cars.
  • darmstr
    I have a 2000 GMC Yukon XL. The Passenger door has stopped to Open/Lock. I tried to reprogram the key fob according to the Owners Manual. Didn't correct and now when I turn off the truck and remove the key, only the Drivers Door unlocks…All of them used to.

    My passenger door is currently locked and the key won't even open it. I want to take the door panel off and inspect. Any ideas on how to open the door? Thank you.

    David
    ·
    November 2014
    • gmcustsvc
      gmcustsvc
      Hi David,

      It's best you visit your local GMC dealership for further repair assistance. Unfortunately, we're unable to provide technical advice online. Sorry for any inconvenience this has caused. Please send your VIN and contact information via private message if you'd like us to connect you with a dealership in your area.

      Amber N.
      GM Customer Care
  • azgirl2006
    When I was driving my 2011 Chevy Impala last night the traction control light went on along with the engine light. Service traction control message appeared and it stated reduced engine power. It was like the car just turned off on me. I fear for my life and my children's lives, what if this happened while I was on the freeway. I am scared to drive the car now. What do I do? My finances are strained enough. I pulled over and turned my the car off for a while, and when I restarted the car the traction control light turned off but engine light stayed on. The following morning when I started the car the check engine light was still on, then I took my kids to school it was off.

    This morning I called the dealership and they want to charge me a $125.00 diagnostic fee, which I do not have. I just got the car this should not be happening.

    ·
    November 2014
    • gmcustsvc
      gmcustsvc
      Hi azgirl2006,

      We've received your private message and will be responding shortly. Sorry to hear this happened to your Impala. We look forward to further discussing this matter.

      Amber N.
      GM Customer Care
    • lin78
      lin78
      So impalas are having the same problems as the tahoes? GM can't make good cars anymore. I am done buying Tahoes and gm cars. Customer service is terrible.
  • case9
    Last 8 digits D6158867
    ·
    November 2014
    • gmcustsvc
      gmcustsvc
      We're having a difficult time locating your case information with just the VIN. Do you mind verifying your full name and contact information? You can send this information via private message or email me at socialmedia@gm.com [attn Amber].

      Thanks
      Amber N.
      GM Customer Care
    • case9
      case9
      Waiting for a manager to call. Almost a week.
    • case9
      case9
      Does my car not exist? Maybe that is the problem .
    • case9
      case9
      Manager called to read me my warranty. Have filed for arbitration. Too bad GMC really don't care about the customer. All I asked them to do was to stand behind their product. Actions speak louder than words.
    • lin78
      lin78
      They DO NOT CARE. I have a tahoe and has been at 4 different dealerships that can't find the problem but are happy ro charge me to give me the stupid code and say they will just reset it. We need to file a lawsuit.
  • bbeland100
    Hi
    I recently had a Crossmember Subframe bar for a 2003 chevy tracker replaced. Could you tell me what the life expectancy of that part is?
    Thanks
    Bob

    ·
    October 2014
    • gmcustsvc
      gmcustsvc
      Hello Bob,

      General Motors works diligently to provide a high quality product that we hope will exceed your expectations. However, when dealing with a mechanical part, there is always a chance something might fail; the timeline or life expectancy of each component is dependent upon its use, and the options equipped on your vehicle. Our apologies that we were unable to provide more answers, however, if you have any further questions we're happy to assist to the best of our ability.

      Amber N.
      GM Customer Care
  • jaimbeck
    I'm a new owner of a used 2008 GMC Acadia. It has roughly 68,000 miles but was in great condition when we bought it just 2 1/2 months ago. Everything was fine with it for awhile until we got a hard rain. We live in the upper peninsula of Michigan and we have hard rains and harsh winters. After the rain I got into my acadia started it, went to subway, turned off the car with keys in hand my car was still running. It stopped after about a minute. I then went home and it did the same thing. I looked it up online and people were saying the same thing happened to them but they had a leak which resulted in water flooding the passenger side mat. Well, I went out and looked to see if I had water and I did. I let it sit the rest of the night went to start in the morning and my keys got stuck in ignition and battery was dead. We jumped it and all problems seemed to be fixed....until a couple days ago. It's been raining here for about a week straight and unfortunately water is stIll leaking.
    ·
    October 2014
  • carp1968
    Hi,
    I have a 2008 GMC Envoy SLT vin 1GKDT13SX82165246 I replaced my battery 2 weeks ago as I thought the original battery was on outs after 6+ years. Worked fine for a week+ but now when I turn key off, vehicle loses ALL power. When inserting key again to try to start, key gets locked in ignition. I can jump start it and all is well again, until I remove key. All connections appear firm around battery terminal. Please advise
    ·
    October 2014
    • carp1968
      carp1968
      Also, mileage is approximately 44,000 give or take a few thousand.
  • lacdnethat
    My husband's ABS light keeps coming on. He has a 2005 Chevy Colorado Z71 LS.
    ·
    October 2014
  • rizzo464
    I've recently purchased a 2010 GMC Sierra 1500 Denali with 46,000mi from a GMC dealer and when I picked the truck up for the first time I noticed starting at around 55mph I started getting quite a vibration which I figured was caused by the bad tires. So I brought the truck back to the dealer so they could install 4 brand new Goodyear tires which was included with the purchase of the truck. When I got the truck back and took it on the highway I was still getting the same vibration so I brought it back again and they rebalanced all the tires and the service manager made to comment to me that the vibration I was feeling was a normal thing for the Denali model. I'm sorry but a Denali is a $60,000 luxury truck that's suppose to ride like a Cadillac not a Model-T. I know a thing or two about trucks and this is not normal and feels like something to do with the drivetrain. Any help with this issue would be greatly appreciated. Thanks!
    ·
    October 2014
    • gmcustsvc
      gmcustsvc
      Thanks for reaching out to us with your vehicle concerns, rizzo464. We certainly understand how this vibration has become an annoyance and we'd be happy to further investigate this issue. Can you please send us your VIN, mileage, full contact information and dealership name? We're available via private message on the forum, or email at socialmedia@gm.com [attn Amber]. We look forward to hearing from you.

      Amber N.
      GM Customer Care
  • lindahyatt42
    Hi I just bought my 17 yr old her first car and have been having trouble with turn signals coming on and going off i replaced the part on steering column and still doing my Vin is 1G2NF52E82M681891 does it have a recall
    ·
    September 2014
    • gmcustsvc
      gmcustsvc
      Hello lindayatt42,

      I've researched your VIN and there is currently a Product Safety Recall listed for the above mentioned vehicle for the UNINTENDED IGNITION KEY ROTATION. You can find more information regarding the recall at recalls.gm.com. We apologize for any trouble your daughter has experienced with her turn signals. We suggest reaching out to your dealership for additional assistance.

      Thank you
      Amber N.
      GM Customer Care
  • mgarner1234

    I do not have any questions other than how fast I can dump this 2008 Enclave. The dealership McKinney Buick wanted $2000 for repairs. I owned a Toyota with over 216000 miles on it and never spent $2000 on any repairs to that car. The dealership says they do not negotiate repair costs even thought they are double what any other repair shop would charge. They then wanted us to pay for the loaner car even thought it took them a week to diagnose what they say are the issues when any repair shop could have done the diagnosis and repairs in 2 days at most. Now I know why I have always owned a Toyota and not a GM brand car. I am going to make sure everyone on the web is aware of all the issues we have had with a car and the dealership we have owned less than a month and do what ever I can to direct anyone that values there hard earned $$$ to stay away from GM/Buick. And I have a lot of time to do just that.
    thank you

    ·
    September 2014
    • gmcustsvc
      gmcustsvc
      We truly regret to hear you feel this way, mgarner1234. We understand that having to return to the dealership for service can pose as a financial inconvenience and we do apologize. If you're interested in private messaging us your VIN, full contact information and mileage we will gladly explore possible options for you.

      Amber N.
      GM Customer Care
  • lyn1802

    I have a problem with my crappy old 1993 Chevy Lumina. I bought this car as a used at an auction of my father's company fleet vehicles. Almost 20 yrs ago. It since has had hail damage and several dents and dings over the years. The problem I have is the crappy old car is that it is probably the best running car I have ever had. The air conditioner blows cold air. Since this is not our primary car or even our second, this crapper car will not DIE... It is now worth next to nothing. Sorry GM, I'm not letting go of the best car I have ever had. I just bought a new Impala...and it will just have to share room in the driveway. Thanks GM

    ·
    September 2014
    • gmcustsvc
      gmcustsvc
      We're excited to learn of the longevity of your Chevy Lumina! We wish you many more years with both your Chevy Lumina and Impala.

      All the best!
      Amber N.
      GM Customer Care
  • graylinhobbs

    Recently purchased a 2004 Grand Prix supercharged GTP. The Service ABS system/traction control off lights up on a regular basis and is getting progressively worse. Are there ant service bulletins/recalls for this issue please?
    Thank You,
    Graylin Hobbs

    ·
    August 2014
    • gmcustsvc
      gmcustsvc
      We're sorry to hear about the issues with your Grand Prix, graylinhobbs. You can verify any open recalls for your vehicle at recalls.gm.com. If you'd like to provide us with your VIN and mileage, we'll gladly check into this on your behalf.

      Amber N.
      GM Customer Care
  • netguynick

    Chevy Aveo - 2007 - shuts off when I stop at a traffic light, stop sign, etc.

    please help,

    I purchased a used 2007 Chevy Aveo for my daughter from a local mechanic - seemed like the perfect first car. Five times now while she has been driving it has completely shut off when she comes to a stop and she has narrowly missed having an accident twice. In both of those times she was on a hill when she stopped. She didn't notice the engine had shut off so when she took her foot off of the brake the car started rolling down the hill.

    The mechanic can't find any faults on the computer and he has driven it for the past week with no issues. When I drove it it took a week before it happened to me as i slowed down to pull into our driveway.

    I can't let her drive the car and knowing what I know I won't sell it to someone else. the mechanic can't fix it - what can I do?

    VIN: KL1TD66677B747309
    Miles: 171601

    ·
    August 2014
    • gmcustsvc
      gmcustsvc
      I've researched the VIN provided and there are currently no recalls or service announcements listed for your vehicle, netguynick. I'm sorry your daughter has experienced her Aveo cutting off while driving and I can imagine how this may be concerning for the both of you. I understand her vehicle is quite a bit outside of warranty, but have you considered taking it to a Certified Chevrolet Service Center for a diagnosis?

      Amber N.
      GM Customer Care
  • pillonius

    I have a 2008 Saturn Vue XR AWD. I bought it new, and purchased the extended GM warranty. 3 years ago, I began taking it into the service center for some transmission issues. I felt it was shifting hard into reverse, and also slipping or losing power at highway speed. Each time we took it in, they said they evaluated it, test drove it, and that there was nothing that they could find wrong with it. On a couple of occasions, they even kept the car overnight to drive it first thing in the morning to see if starting it cold helped them to reproduce the symptoms I was describing. Despite their assurance that there was no problem with my transmission, over the past weekend, the transmission has now failed completely.
    After doing a tremendous amount of research, I am finding that this is an extremely common issue in this transmission, and that a great many owners have had this failure, possibly related to a 3-5-R Wave Plate. A TSB was issued on this exact same issue. Please help!!

    ·
    August 2014
    • gmcustsvc
      gmcustsvc
      Hello pillonius,

      Our sincerest apologies to hear what has happened to your 2008 Saturn VUE. We can imagine your frustration with making repeat trips to the dealership with no resolve. Would you please private message us your VIN, dealership name and email address so we can look further into this matter? We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • mkillinger

    Help please: I have a 2007 Pontiac Grand prix 116,000 miles this car is my livelihood and without it I will be in financial ruins. I check my fluids regularly and three months ago I checked trans fluid and it was still red, I took to a Merlins shop over past weekend because my sway bar broke which GM knows there is a problem with these and they break on all the GP since my 03 did it also. Is there anything GM can do to help reimburse me for this since it is a known issue and I had to pay $369.00 for this I did not have. They replaced the sway bar and links, did an oil change and now tell me my trans fluid is dirty and burnt (how does that happen in three months). It is full and I have had no slippage issues. But if this car goes down because of a trans problem I have no way to get to work and have no way to pay my child support. I also noticed now that after this work was recently done when I start the car there is a vibration in the car, it does not shake it vibrates. But when I put i

    ·
    August 2014
    • mkillinger
      mkillinger
      But when I put it into reverse it goes away. When I put it in drive the vibration comes back and changes with acceleration but on decel/ (coast) trans still engaged the vibration goes away (as car warms up it is not as bad). GM I need help again I do not have $3,000 to replace a transmission, I might as well quit my job now. I drive 60 miles per day for work and I depend on this car. I also understand there is a recall on my ignition switch, I have not seen anything in the mail yet is this true?
    • gmcustsvc
      gmcustsvc
      Thanks for reaching out to us, mkillinger. We understand you've had a difficult time with your vehicle and recently had to pay to have the sway bars repaired. We're sorry for any inconvenience this has caused and we certainly understand the importance of having your vehicle fully operational to get to and from work. If you'd like to private message us your VIN and contact information we will gladly look further into this matter on your behalf, as well as address any recall concerns you may have. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • mrsping

    2006 gmc Envoy Denali. Stabilitract light comes on usually only in the extreme cold weather. I've had dealers look at it three times and I've been told all three times it's a sensor and it's lighting up due to the cold temp and making a bad connection but in no way is there a problem with the actual stabilitract. Now one by one the lights on my steering wheel are going out. Is this the same problem ? Does anyone know the name of the sensor that needs to be replaced and do I need to remortgage my house to replace it ?
    Last question. There is a fire recall for the driver door on this SUV. Has anyone else besides me caught on fire and had GM REFUSE to fix the damage on their dime. They told me I didn't do the recall in a quick enough time frame and made me claim the damage on my ins. Ps if you light on fire the replacement parts are from junk yards. Oh, my SUV was off and NOT running in a Pier One parking lot when it started on fire.

    ·
    August 2014
    • gmcustsvc
      gmcustsvc
      Hi mrsping! Can you please private message us your VIN, full contact information, and dealership name so we can look further into this for you? We're truly sorry to learn of this situation and would like to do some additional investigating. Please feel free to email us at socialmedia@gm.com [attn Amber] if that would be more convenient for you.

      Thank you,
      Amber N.
      GM Customer Care
  • darmstr

    I have a 2000 Yukon XL with Rear Air. I recently replaced the Compressor and Accumulator and Front Orifice and A/C Belt. The tensioner was in good shape.

    The front A/C blows out cold air now…but the Rear now blows out hot air. Someone said I may just need to reset the A/C. Can you confirm and or tell me how? Thanks

    ·
    July 2014
    • gmcustsvc
      gmcustsvc
      Thanks for contacting us, darmstr. Our apologies for any trouble you've experienced with the AC in your Yukon XL. We've received your private message and will be responding there. We look forward to further discussing your concerns.

      Amber N.
      GM Customer Care
gmcustsvc - Car Forums at Edmunds.com