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gmcustsvc ·

Hello watin, I just received your private message and will be responding shortly. Thank you for your patience and I look forward to further discussing your concerns. Amber N. GM Customer Care

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gmcustsvc
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  • a9fingdad

    Why is my 2003 gmc envoy air conditioner blowing cold air intermittently? ive read something about the ambient air temperature sensor but would really like to be a little more sure if at all possible it blows fine all the time so i know it ain't the blower and the compressor seems to be working but see thats what's got me is my compressor about to go out or something or is there a sensor like the before mentioned thats telling it to start and stopped

    July 3
    • gmcustsvc
      gmcustsvc
      Hi a9fingdad,

      We appreciate you contacting us in regard to your air conditioning. Sorry for any trouble you've experienced. We've received your private message and will be responding there shortly.

      Thanks

      Amber N.
      GM Customer Care
  • snowtrooper22

    Hello, I have a 2007 Colorado and today as I was stopped at a red light, the truck completely turned off. No shaking- no anything. I didn't even know it had shut down until I tried to give it gas and it would not go. I shifted into park and then I restarted it. No warning no instrument panel lights turned on. I did have to take in several years back when the brake lights would not come on when applying the brakes but I do not know if it has anything to do with this matter. It has felt like wanting to turn off before at stop signs/lights, for the last couple of weeks but this is the 1st time it actually did. Any help would be greatly appreciated.

    July 1
    • gmcustsvc
      gmcustsvc
      Sorry to hear your truck cut off on you, snowtrooper22. Unfortunately, I won't be able to provide you with a verbal diagnosis online, however if you could please send us a message with your VIN, mileage and contact information I will gladly look more into this on my end. I hope to hear from you soon.

      Amber N.
      GM Customer Care
  • cough6609

    This seems to be the place where SOMETHING might get done...2010 Chevy Impala that just past 70k in mileage and suddenly I have 3 dash warning lights that have come on: 1. drivers side seat belt light always on 2. "service air bag" message coming on every time I start it up 3. Stabiltrak warning light coming on WTF is happening to GM? This is my 4th Impala in 8 years and every time I buy a newer model, they get worse and worse for service needs. Does anyone care? Craig

    June 30
  • hdm3

    I too had rack and pinion failure leading to loss of power steering while traveling on the interstate with my child. I was able to get off the interstate safely with great difficulty. My vehicle has 60,000 miles. We are replacing the system now, the cost will be $1400. I have filed a complaint with the NHTSA. I fully believe this should be reimbursed by GMC, this is unacceptable that so many vehicles have experienced this and no recall has been issued. Losing control of my vehicle at a high rate of speed (60 mph) was terrifying. I have a Toyota that had 160,000 miles and has never had a problem except for a belt replacement when it was 16 years old.

    June 20
    • gmcustsvc
      gmcustsvc
      Hi hdm3,

      We do apologize that you've experienced rack and pinion failure and were faced with a costly vehicle repair. Safety is very important to us and we're sorry if you feel your vehicle does not meet this standard. Can you please send us a private message with your VIN, full contact information and dealership name so we can further investigate this matter? I can also be reached by email at socialmedia@gm.com [attn Amber]. If you choose to respond via email, please be sure to include the requested information, as well as your screen name.

      Thank you

      Amber N.
      GM Customer Care
  • manana_moose
    So I just got an email from Austin J stating that he was willing to help me, but then stated that Andraya had already spoken to me about the car issue so he was letting her continue to handle it... but... I have not been contacted by Andraya. I replied to that email and informed him that I have not been contacted. What the heck?
    June 17
    • gmcustsvc
      gmcustsvc
      Hi manana_moose,

      Since Andraya has already begun a case for you it is best to continue working with her. However, I've notified her that you are seeking contact and she should be following up with you shortly. We apologize for any confusion throughout this process.

      Amber N.
      GM Customer Care
  • stevenkey

    Hi gmcustsvc,

    I saw you helped a lot of people. I am looking for help too. The battery in my 04 Denali (6.0 160K) went bad, so I bought a replacement and installed. Now it wont idle correctly,wants to die and frequently does. Car was working great before dead battery.

    Regards, Stepan

    June 16
    • gmcustsvc
      gmcustsvc
      Hi Stepan,

      Sorry to hear that your Denali has a strange idle and dies frequently since the batter was replaced. The dealership would be in the best position to help diagnose and resolve this issue for you. If you're interested in going in for service, please message us your full name, VIN and telephone number and we'd be happy to reach out to them on your behalf.

      Amber N.
      GM Customer Care
  • nicmas

    I own a 2008 Impala, 3.5L with about 100,000 miles. I'm having the same issue as many other people, Traction Control message then Engine Power Reduced. It happened for the third time the other day. Error code is P2138 Throttle/Pedal Position Sensor/Switch "D"/"E" Voltage Correlation. If I shut the car off for a few minutes, then restart, it seems to fix itself but I don't know how long that's going to work. I don't really want to take it to a dealer for them to charge me $100 and tell me what I already know. Have there been any recalls on this yet? If not, there should be. VIN 2G1WB58K681334694.

    June 16
    • manana_moose
      manana_moose
      This really should be the next major recall that GM does. It is out of hand and very widespread throughout the GM fleet.
    • gmcustsvc
      gmcustsvc
      Hi nicmas! I've researched your VIN and there are currently no recalls or service announcements listed for your vehicle. I understand that you're not seeking to go into the dealership to have this issue diagnosed because of the repair costs. If you'd like to send me a private message with your full contact information and zip code I would be happy to document your concerns within our system as well as look further into this matter for you. I do want to apologize for any inconvenience this has caused, but I look forward to trying to assist with your concerns.

      Amber N.
      GM Customer Care
  • jack279

    I have a concern, I have a 2009 Cadillac CTS 4 3.6L, the last few days it has been surging 3-500 rpms. Onstar runs its monthly check with no problem, I even ask for an exrta scan the day that I noticed it. No check engine light or anything of that sort. Yesterday I notice at start up the lifters clattering, went away quickly so I went on with my day noticing that when I slowed down I could hear the engine clattering. So I check the oil to find that it is 5 quarts low! Why did the computer tell me that it was low on oil, why did it not show up when Onstar did there check? The oil is changed regularly with Mobil 1 5/30 as instructed in the owners manual. What kind of damage has been done to my engine, has this shortened the life of the engine and am I the only 1 with this problem? The car is out of factory warrenty by just a few months and 7500 miles, what should I do? There is no leaks that I can tell by where it is parked and no smell of oil when its running.

    June 15
    • jack279
      jack279
      If it is easier you can email me at j.e.noble68@gmail.com
    • jack279
      jack279
      As I thought, I would get no response!
    • gmcustsvc
      gmcustsvc
      We apologize for the delay, jack279! Your concerns are very important to us and we're more than happy to help to the best of our ability. Since we are not technically trained, we're unable to advise as to why the low oil indication didn't show up in your OnStar diagnostic, nor can we provide a verbal diagnosis online. Please private message your VIN, current vehicle mileage, and dealership name and we will gladly do more research into your concerns. You can also reach us by email at socialmedia@gm.com [attn Amber]. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • ictnick34
    any fixes for the stabilitrak issues? I actually went through water, hydrode the motor then the stabilitrak issues came with a bent connecting rod. anyways, any fixes for the stabilitrak?
    May 28
    • gmcustsvc
      gmcustsvc
      Hello ictnick34,

      Since we are not technically trained, unfortunately we're unable to advise towards a fix. However, if you'd like to message us the last 8 digits of your VIN and mileage we can do some additional research on this matter to see if there are any service announcements referencing your concerns. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • gojo65

    Dear Amber,

    I got into contact with you back on May 20th and at your request sent you my vin# and other vehicle information as well as a laundry list of issues I am having with my Chevy HHR...and you said that you were gonna check into somethings for me to perhaps get me some help with the check engine light. the T/C light, the inside door handle, the power steering outage even after the 875.00 replacement about a year ago..Anyluck?

    Just wondering. Thank you again.
    Jo Ann Caruso Norfolk, VA gojo65@cox.net (email)

    May 27
    • gmcustsvc
      gmcustsvc
      I apologize for the delay, Jo Ann. Please expect to receive my response shortly.

      Amber N.
      GM Customer Care
  • frstr8td

    AmberAndraya, Is there an E-mail address that I can send you a list of issues that I have been trying to address with my Dealer as well as documentation?, etc. I need help. This is becoming unreasonable.

    Even with the assistance that they say GM is providing, I will have spent $2,500, 7 trips to the dealer, spent hours and hours at the dealer, driven back/forth, had my family breathing burning oil smells coming from the engine for 2 months since March 28.

    Oil and power steering leaks were created by the dealer. They had to replace valve covers and head gasket from performing an unauthorized Internal Pressure Wash of my Engine (which they charged for!) causing the car leak oil from mulitple places and damage my paver brick driveway. I still do not have a fully functional vehicle. Leaks seem to be fixed now. After paying $2,500, they now say the evap. coil needs replacement ($1,700). They dye tested my A/C system 3 times, and charged me for freon refill.

    May 23
    • gmcustsvc
      gmcustsvc
      Hello frstr8td,

      We apologize that you've encountered issues with your vehicle. Please feel free to email us at socialmedia@gm.com [attn Amber]. Please include your screen name, as well as your VIN, full contact information, mileage, and dealership name. We look forward to hearing from you.

      Amber N.
      GM Customer Care
  • gojo65

    Dear gmcustsvc,

    I currently have a 2006 HHR with about 70,000 miles on it..I have only had the car two years and purchased it used. In my two years owning this car, I have had the power steering module replaced out of pocket at a cost of over 600.00 and the power steering is still out and not working in the car, my driver's side door will not open from the inside, the ignition key will not release from the ignition unless I push hard on the the shifter (auto transmission). My T/C light keeps coming on/going off along with the engine light...I love my hhr and depend on it for a daily commute of over an hour each way every work week. I still have two years remaining to pay on this vehicle. I scrimped and saved for two years to get the down payment for this car as I fell in love with the body design. I am hoping GM will restore my faith in them as a world class company and do the necessary recalls on this vehicle to make them safe to drive. Otherwise, my next car may be a Ford.

    May 20
    • gmcustsvc
      gmcustsvc
      Hello gojo65,

      I've just responded to your private message. I look forward to hearing back from you and working towards addressing your concerns.

      Thank you

      Amber N.
      GM Customer Care
  • debb655

    Hello I am having engine problem as well on a 5 year old 2009 Aveo. I'm still paying a car note. If GM knows that so many customers are having engine problems why won't they have a recall on these cars? How much money has to be paid out by customers and how many people have to die before they do something about all the issues with this AVEO?

    May 18
    • gmcustsvc
      gmcustsvc
      Hello debb655,

      I recognize your frustration and apologize that you've experienced engine trouble with your Chevrolet Aveo. If you could please private message me your VIN, full contact information, mileage and preferred dealership name, I would be happy to try and assist with your concerns. I can also be reached via email at socialmedia@gm.com [attn Amber]. If you choose to email me, please be sure to reference your screen name as well.

      Thank you

      Amber N.
      GM Customer Care
  • bigbaaby

    Hello Amber

    Should I email you the information requested through this current means of communication we are presently using?

    BiGBaaBy

    May 16
  • dkoen2000

    I’m the original owner of a 2007 GMC Acadia. On 04/2012 @ 87,000 miles the engines was replaced. Then on 04/2014 the car went into the shop again I was told it needed a new engine and that the 36 month/100,000 mile warranty as stated on GM's web site for replacement engines DOES NOT apply to me Can you please HELP clarify and/or resolve this?

    May 13
    • gmcustsvc
      gmcustsvc
      Hello dkoen2000,

      We're sorry that you are facing another possible engine repair. I've received your private message and will be responding shortly. Talk to you soon.

      Amber N.
      GM Customer Care
  • bigbaaby

    Hello GM customer service. I have had the same issues with my air. It has malfunctioned now 6X and currently is malfunctioning again after I have just picked it up from service on Friday, May 9, 2014. It seems they cannot find the issue and it is very frustrating because when they sold the car it was not working unbeknownst to me until after I was half way home from the dealer. I own a 2010 Certified Buick Enclave purchased in 2012. I travel a lot and last summer the air malfunctioned on a 100 degree day in Mississippi. I have tried to appeal to the dealer to help get us out of this vehicle they purposely sold with a faulty air condition unit. But they have not been to cooperative. I have all my documentation, names, times and dates prepared to discuss this matter. I have driven a GM all my life and now I am second guessing myself. PLEASE HELP ME!!!

    May 12
    • gmcustsvc
      gmcustsvc
      Hello bigbaaby,

      We've just received your private message and will be responding shortly. We apologize for any trouble you've experienced with your vehicle, but we look forward to seeking a possible resolution to your concerns.

      Amber N.
      GM Customer Care
    • bigbaaby
      bigbaaby
      Thank You Amber. Look forward to speaking with you
  • walkerandebony

    Desperately looking for some advise. My wife and I bought a 2008 GMC Acadia this past summer. She loves the vehicle. However, we are experiencing the same issues as others. We took the vehicle on vacation and on our 18 hour long drive home water leaked through the air vents & lights on my kids, our luggage, and everything else in the car. The carpet was soaked alongside the driver seat and water also leaked through the ceiling lights. Our dealership explained that it was the drain tubes from the sunroof. I checked the tubes and blew compressed air through and was satisfied that it was the issue. Well, my wife just called crying that her co-workers who were all riding in her car are getting wet right now and water is running out of all places mentioned above as well as the dash of the car. I am so very disgusted after reading how little satisfaction owners with like problems are having. Please advise as we do not know where to turn. Any and all info appreciated!!! Rod

    April 29
    • gmcustsvc
      gmcustsvc
      Hello Rod,

      My sincerest apologies that you and your wife have been inconvenienced by this issue with water leaking into your GMC Acadia. I recognize that you have had a difficult time with your vehicle and would like to look into this as soon as possible. Can you please send me a private message with your full contact information, VIN and dealership name? Please feel free to also email me referencing your screen name, at socialmedia@gm.com [attn Amber].

      Thank you

      Amber N.
      GM Customer Care
  • tedenclave

    Hi - I have a 2011 Enclave with only 54K miles making the 'rubbing' sound when I turn the steering wheel at low speeds. I was told at the dealer this was a worn rubber part that needs to be replace. Cost $225. This steering problem seems to be common. What is GM prepared to do about this problem? - Thanks, - Ted

    April 23
    • gmcustsvc
      gmcustsvc
      Hi Ted,

      I'm sorry to hear that you've encountered this rubbing noise from your steering wheel. I understand how this may be bothersome and would like to try and further investigate your concerns. Please private message me your dealership name, VIN, and full contact information. I can also be reached via email at socialmedia@gm.com [attn Amber]. I hope to hear from you soon.

      Amber N.
      GM Customer Care
  • carlaesq

    hello gmcustscv,

    you responded to the comment I am pasting below, I am having the same problem with my 2012 traverse now and the dealerships I have taken it to say they cant replicate the problem and they refuse to read any of these forums and they said chevy does not take the comments and complaints on these forums into consideration when I am trying to explain the problem but other people are having the same issue, what should I do?---- Carla

    jlg7 Posts: 16

    January 2013 edited February 28 in Chevrolet

    Has anyone experienced your 2011 Traverse having a sudden loss of power and loss of acceleration followed by error messages for both the traction control and stabilitrak systems?? This is the 4th trip to the dealer when for my car lossing all power following by the above error messages. There is no warning only ding.ding..ding and loss of power!! The dealer has said it was a sensor problem, then tried taking out the transmission and working on its sensors, and today they say it is a throttle body issue. Help! Has anyone else had this issue and what finally fixed your car?? Thank you for your help! My car has been having this issue for the past 8 months and has about 65,000 miles. Prior to this there were no big issues or problems with the car.

    April 22
    • gmcustsvc
      gmcustsvc
      Hi carlaesq,

      I do understand the importance of having this issue with your Chevrolet Traverse corrected and apologize that the dealership has been unable to resolve this matter for you. If you can send me your full contact information, VIN and dealership name via private message, I can begin looking more into this for you and try to reach out to your dealership. I can also be reached by email at socialmedia@gm.com [attn Amber]. Please include your screen name. Thanks for your time and I hope to hear from you soon.

      Amber N.
      GM Customer Care
  • dxesimn4

    I've had so many issues with my 2011 chevrolet equinox. To many issues to list. My car has died on me at least 10 times while driving in traffic, once died as I was approaching railroad tracks. Now, my car has over 100,000 miles and I've had to pay $1500 since January 2014 for the same issues I've had at 35,000 miles on my car. Please help!! GM nor my dealership will help me.

    April 12
    • gmcustsvc
      gmcustsvc
      Hi dxesimn4,

      I'm sorry to hear that you've had some difficulties with your Chevrolet Equinox. Please private message me your full contact information, VIN and dealership name so that I can begin looking more into this for you. If you'd prefer email, I can be reached at socialmedia@gm.com [attn Amber].

      Thank you

      Amber N.
      GM Customer Care
  • navyguy24

    Have the rough idle on 2011 GMC Terrain, took it to Nimnicht GMC in Jacksonville FL where I purchased the vehicle. They said it sounds like a failing timing chain. Took it in for repair, and they said my fuel pump was noisy so they replaced it too. Truck ran good for about a month and now has the rough/noisy idle again. Have sinced moved to Hawaii (US Navy) and am currently deployed. Wife drives suv and the stabilitrak service light has came on. Took it to Honolulu Cadillac GMC, but stated that it probably wouldn't be covered under warranty. Also told us that the timing chain in fact has not been replaced, but that they actually only replaced the tensioner. They hooked it up to the machine and said they didn't find anything, but that the oil was 3 quarts low. And that we should be checking the oil every 2 weeks. The Hawaii dealer has also changed the serpentine belt. And 3 days later light is back on, but don't want to take it back to dealer just to get charged for something else.

    March 29
    • gmcustsvc
      gmcustsvc
      Hi navyguy24,

      I'm sorry to hear that you experienced rough idling from your Terrain and that your wife is now having vehicle issues while you are deployed. I understand the inconvenience of having to return to the dealership for repairs and I do apologize that your concerns have gone unresolved. If you would like to send me your full contact information, VIN, and mileage I can work on contacting Nimnicht GMC for more details and see what I can do to help. Please feel free to either send me a private message or email at socialmedia@gm.com [attn Amber]. I appreciate your time and look forward to hearing from you.

      Amber N.
      GM Customer Care
  • jgoogle

    Today, many months after my complaints went unresolved, I hear some Corporate apology BS about more recalls. Although my Yukon did not make the list, it may have in the past, I quit looking. If not, then a future recall will for sure include mine. The reason for this comment is to complain about the brush off on myself as well as others, who just had an obvious manufactured malfunction with the cars we purchased from your company. What is it going to take to get the respect we deserve when we purchased your product? Jgoogle


    March 24
    • gmcustsvc
      gmcustsvc
      Hi jgoogle,

      I understand that this is a difficult situation and apologize if you feel your concerns have gone unnoticed. I would be more than happy to work towards addressing your concerns. Please private message me with your VIN and contact information if I can be of assistance.

      Thank you,

      Amber N.
      GM Customer Care
  • trevor76

    Amber,

    I am including the content of my conversation with Mr. Kelly via e-mail. Trevor, ESIS investigates the product claims on behalf of General Motors, LLC (GM). As we discussed today, GM was not able to make a determination as to the cause of the fire to your 2007 Chevrolet Silverado on Feb. 10, 2014 with the information that was submitted. Thank you for your cooperation and patience. Sean Kelly

    My response: Mr. Kelly, I have reviewed your response and have formulated a response of my own. Even though GM was unable to determine a cause simply from the photos that does not imply lack of fault on the part of GM. There were multiple recalls in Canada and the U.S. for electrical faults resulting in fires on the 2007 Chevrolet Silverado 1500. Further there are multiple instances listed on the NHTSA website of complaints relating to electrical fires that were never investigated or followed up on by GM.

    March 13
    • trevor76
      trevor76
      continued: Mr. Kelly,
      I have reviewed your response and have formulated a response of my own. Even though GM was unable to determine a cause simply from the photos that does not imply lack of fault on the part of GM. There were multiple recalls in Canada and the U.S. for electrical faults resulting in fires on the 2007 Chevrolet Silverado 1500. Further there are multiple instances listed on the NHTSA website of complaints relating to electrical fires that were never investigated or followed up on by GM. There are also multiple service bulletins to techs regarding electrical system failures and issues. My own complaint NHTSA ID Number: 10563938 is also listed. I do not believe at this time that GM has taken sufficient effort to investigate or follow up on this issue even though contact information and availability were presented. Furthermore the vehicle was held for 25 days at a Chevrolet dealership before being sent to a second location in NJ, it would have been quite simple for a more detailed analysis on the part of GM to have occurred during that period of time. I am now left without a Truck, and have no money to purchase another one. My insurance company Horace Mann is not even at this time offering to pay off the entire loan of $21000 which leaves me with an outstanding balance of almost $5000 still owed to Wells Fargo plus the $1000.00 deductible I have to pay. I do not think that a truck should catch fire while driving down the highway with no warning of a serious problem, nor do I think that my life should have been endangered because of an electrical system failure these trucks are apparently known for.

      I believe that this issue still needs to be resolved and that GM still needs to accept that this is a problem and deal with it. I would also like a copy of the ESIS report for review.
      Please let me know how you would like to proceed with this matter.

      Sincerely,

      Trevor J. Gildon
    • trevor76
      trevor76
      Mr. Kelly's reply
      Trevor,

      If you have any evidence that supports your claim of a product failure, please forward it to my attention and I’ll have your case reviewed again.

      I am not able to provide you with any reports that may have been generated while investigating your claim as those documents are considered privileged and proprietary.

      Thank you.

      Sean Kelly
    • trevor76
      trevor76
      Amber,
      My question to you and GM is this:
      If you are not going to investigate a claim thoroughly or even take any responsibility for an issue why bother, why not simply state that you are not interested in resolving these kinds of issues. A friend of mine is a reporter for CNN I-report I am wondering what he will do with all of this. I truly feel that GM is letting me down as a customer and not dealing with me fairly on this issue when I have been patient and polite about all of this.
    • gmcustsvc
      gmcustsvc
      Hello trevor76,

      I understand that you are not completely satisfied with the outcome of your case. Unfortunately, at this time I am unable to further discuss this matter with you. Please direct any additional concerns to your specialist.

      Thank you,

      Amber N.
      GM Customer Care
  • cvelasco

    I have an 07 saturn outlook i have had the same problem since last year.water leaking from my sunroof. the last time i took mine into the dealership they said they could not find a problem so nothing was done. we just had a bad storm this past weekend and my airbags on side panel were leaking and my front passenger carpet was soaked. ive been told by the dealership that the hoses for dranege could not handle that much water so it overfloaded into the car. and the hose is too short. this should be put on recall.. now they want to charge me $450 to replace hoses. what can you do to help with these fees. i also now have mold under my carpets from all the water from rain that has leaked in since last year !! THIS IS NOT GOOD AT ALL

    March 7
    • gmcustsvc
      gmcustsvc
      Hello cvelsaco,

      We apologize that you have experienced leaking from your vehicle and certainly understand that this has posed as an inconvenience to you. We'd like to look further into this and try and see what we can do to help. Can you please private message us with your VIN, exact mileage, full contact information, and dealership name/location?

      I look forward to hearing from you,

      Amber N.

      GM Customer Care
  • jls_4505

    My daughter and son-in-law have a 2009 Buick Enclave that is making the clicking noises in the steering column that I see alot of people talking about. Has there been any action taken to resolve this issue and will GM cover it? Thank you!

    March 6
    • gmcustsvc
      gmcustsvc
      Hi jls_4505,

      I've just responded through private message regarding your daughter and son-in-law's vehicle. I look forward to hearing back from you.

      Amber N.
      GM Customer Care
  • edh123

    I have a 2005 GMC Sierra 4x4 I bought new in January 2005. On February 20, 2014 both rear spring shackles rotted off, it is at the dealer now and they say the rear 3ft of frame is badly rusted. The truck is in overall good condition and still looks good. GM refuses to even do anything because of the age of the truck and say its neglect on my part. The truck has 86000 miles and at 9 years old I find this to be insane. It seems to me that a lot of other owners are having undercarriage rust issues with these trucks. I am very disappointed with GM. At least Toyota tried to help their customers when they had the same problem. I have owned a number of New GM products but if they have this attitude toward their customers this will be the last.

    March 1
    • gmcustsvc
      gmcustsvc
      Hi edh123,

      I certainly understand your frustration, and apologize that you're experiencing rusting on your truck. I would be more than happy to look further into this matter and look into any additional options for you. In order to do so, can you please message me your full contact information, VIN, and the name of your dealership? I can also be reached through email at socialmedia@gm.com [attn Amber]. Thank you and I look forward to hearing from you.

      Amber N.
      GM Customer Care
  • raukk

    I have seen you post replies to several issues in the Saturn Aura Transmission Issues thread (http://forums.edmunds.com/discussion/9503/saturn/aura/saturn-aura-transmission-issues) and I was wondering if you could give me some advice on my situation (posted in that thread and below). Thank you very much for your time!

    "I have the 2008 Aura XE and the Transmission Shift Cable broke, however according to the Dealership Technician it is the wrong end of the cable to be covered under the recall (it's the end that attaches to the Transmission when the recall was for the end at the firewall). Because of this they have to replace the whole Shift Cable. Is there anything I can do because this part has already had issues that caused a recall, or do I just have to live with paying for it? I've done all the normal maintenance since I bought it in '12, 85k miles (or somewhere around there) Vin 1G8ZS57N98F233975"

    February 27
    • gmcustsvc
      gmcustsvc
      Hello raukk,

      Thank you for taking the time to contact us about your vehicle. We're sorry to hear that the repair was not covered. I believe we've located your information within our system and see that you reached out to another agent regarding this matter. Since these are two separate parts, unfortunately we are unable to offer a different outcome. However, we would be happy to notify your agent of your continued concerns and notify them to reach back out to you.

      Amber N.
      GM Customer Care
  • trevor76

    Hi Amber,

    I spoke to Mr. Sean Kelly and was assigned an claim# 775980 I have sent him pictures and records and details and have had my insurance contact him twice, but I have not heard from him since. Is there anyway you can check into this and see what is happening at this point? Trevor G.

    February 26
    • trevor76
      trevor76
      Mr. Kelly got back with me this morning case is still under review.
    • gmcustsvc
      gmcustsvc
      Hi Trevor,

      Thank you for providing us with an update. Please continue working with your agent as they are actively working to resolve this matter for you.

      Thank you,

      Amber N.
      GM Customer Care
  • pmendoza

    Señor podría yo recibir su correo, no veo el suyo por ningun lado ... mi mail es patomendozam@yahoo.es tengo un problema de indicador de abs y me gustaría darlo a conocer directamente a uds.

    February 20
    • gmcustsvc
      gmcustsvc
      Hello pmendoza,

      Please direct your concerns to GM Customer Service in your region.

      Thank you,

      Amber N.
      GM Customer Care
  • bakersparadise

    I just bought a 2003 a couple of weeks ago and the transmission has gone out. It has less than 85,000 miles on it. It had been driving fine. Looking online I see there have been lots of problems with these transmissions. Who do I contact for help with this? I certainly can't afford $4,800 for a new transmission.

    February 15