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gmcustsvc ·

Hello watin, I just received your private message and will be responding shortly. Thank you for your patience and I look forward to further discussing your concerns. Amber N. GM Customer Care

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gmcustsvc
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  • bbeland100
    Hi
    I recently had a Crossmember Subframe bar for a 2003 chevy tracker replaced. Could you tell me what the life expectancy of that part is?
    Thanks
    Bob

    October 20
    • gmcustsvc
      gmcustsvc
      Hello Bob,

      General Motors works diligently to provide a high quality product that we hope will exceed your expectations. However, when dealing with a mechanical part, there is always a chance something might fail; the timeline or life expectancy of each component is dependent upon its use, and the options equipped on your vehicle. Our apologies that we were unable to provide more answers, however, if you have any further questions we're happy to assist to the best of our ability.

      Amber N.
      GM Customer Care
  • jaimbeck
    I'm a new owner of a used 2008 GMC Acadia. It has roughly 68,000 miles but was in great condition when we bought it just 2 1/2 months ago. Everything was fine with it for awhile until we got a hard rain. We live in the upper peninsula of Michigan and we have hard rains and harsh winters. After the rain I got into my acadia started it, went to subway, turned off the car with keys in hand my car was still running. It stopped after about a minute. I then went home and it did the same thing. I looked it up online and people were saying the same thing happened to them but they had a leak which resulted in water flooding the passenger side mat. Well, I went out and looked to see if I had water and I did. I let it sit the rest of the night went to start in the morning and my keys got stuck in ignition and battery was dead. We jumped it and all problems seemed to be fixed....until a couple days ago. It's been raining here for about a week straight and unfortunately water is stIll leaking.
    October 6
  • carp1968
    Hi,
    I have a 2008 GMC Envoy SLT vin 1GKDT13SX82165246 I replaced my battery 2 weeks ago as I thought the original battery was on outs after 6+ years. Worked fine for a week+ but now when I turn key off, vehicle loses ALL power. When inserting key again to try to start, key gets locked in ignition. I can jump start it and all is well again, until I remove key. All connections appear firm around battery terminal. Please advise
    October 6
    • carp1968
      carp1968
      Also, mileage is approximately 44,000 give or take a few thousand.
  • lacdnethat
    My husband's ABS light keeps coming on. He has a 2005 Chevy Colorado Z71 LS.
    October 3
  • rizzo464
    I've recently purchased a 2010 GMC Sierra 1500 Denali with 46,000mi from a GMC dealer and when I picked the truck up for the first time I noticed starting at around 55mph I started getting quite a vibration which I figured was caused by the bad tires. So I brought the truck back to the dealer so they could install 4 brand new Goodyear tires which was included with the purchase of the truck. When I got the truck back and took it on the highway I was still getting the same vibration so I brought it back again and they rebalanced all the tires and the service manager made to comment to me that the vibration I was feeling was a normal thing for the Denali model. I'm sorry but a Denali is a $60,000 luxury truck that's suppose to ride like a Cadillac not a Model-T. I know a thing or two about trucks and this is not normal and feels like something to do with the drivetrain. Any help with this issue would be greatly appreciated. Thanks!
    October 1
    • gmcustsvc
      gmcustsvc
      Thanks for reaching out to us with your vehicle concerns, rizzo464. We certainly understand how this vibration has become an annoyance and we'd be happy to further investigate this issue. Can you please send us your VIN, mileage, full contact information and dealership name? We're available via private message on the forum, or email at socialmedia@gm.com [attn Amber]. We look forward to hearing from you.

      Amber N.
      GM Customer Care
  • lindahyatt42
    Hi I just bought my 17 yr old her first car and have been having trouble with turn signals coming on and going off i replaced the part on steering column and still doing my Vin is 1G2NF52E82M681891 does it have a recall
    September 22
    • gmcustsvc
      gmcustsvc
      Hello lindayatt42,

      I've researched your VIN and there is currently a Product Safety Recall listed for the above mentioned vehicle for the UNINTENDED IGNITION KEY ROTATION. You can find more information regarding the recall at recalls.gm.com. We apologize for any trouble your daughter has experienced with her turn signals. We suggest reaching out to your dealership for additional assistance.

      Thank you
      Amber N.
      GM Customer Care
  • mgarner1234

    I do not have any questions other than how fast I can dump this 2008 Enclave. The dealership McKinney Buick wanted $2000 for repairs. I owned a Toyota with over 216000 miles on it and never spent $2000 on any repairs to that car. The dealership says they do not negotiate repair costs even thought they are double what any other repair shop would charge. They then wanted us to pay for the loaner car even thought it took them a week to diagnose what they say are the issues when any repair shop could have done the diagnosis and repairs in 2 days at most. Now I know why I have always owned a Toyota and not a GM brand car. I am going to make sure everyone on the web is aware of all the issues we have had with a car and the dealership we have owned less than a month and do what ever I can to direct anyone that values there hard earned $$$ to stay away from GM/Buick. And I have a lot of time to do just that. thank you

    September 5
    • gmcustsvc
      gmcustsvc
      We truly regret to hear you feel this way, mgarner1234. We understand that having to return to the dealership for service can pose as a financial inconvenience and we do apologize. If you're interested in private messaging us your VIN, full contact information and mileage we will gladly explore possible options for you.

      Amber N.
      GM Customer Care
  • lyn1802

    I have a problem with my crappy old 1993 Chevy Lumina. I bought this car as a used at an auction of my father's company fleet vehicles. Almost 20 yrs ago. It since has had hail damage and several dents and dings over the years. The problem I have is the crappy old car is that it is probably the best running car I have ever had. The air conditioner blows cold air. Since this is not our primary car or even our second, this crapper car will not DIE... It is now worth next to nothing. Sorry GM, I'm not letting go of the best car I have ever had. I just bought a new Impala...and it will just have to share room in the driveway. Thanks GM

    September 1
    • gmcustsvc
      gmcustsvc
      We're excited to learn of the longevity of your Chevy Lumina! We wish you many more years with both your Chevy Lumina and Impala.

      All the best!
      Amber N.
      GM Customer Care
  • graylinhobbs

    Recently purchased a 2004 Grand Prix supercharged GTP. The Service ABS system/traction control off lights up on a regular basis and is getting progressively worse. Are there ant service bulletins/recalls for this issue please? Thank You, Graylin Hobbs

    August 31
    • gmcustsvc
      gmcustsvc
      We're sorry to hear about the issues with your Grand Prix, graylinhobbs. You can verify any open recalls for your vehicle at recalls.gm.com. If you'd like to provide us with your VIN and mileage, we'll gladly check into this on your behalf.

      Amber N.
      GM Customer Care
  • netguynick

    Chevy Aveo - 2007 - shuts off when I stop at a traffic light, stop sign, etc.

    please help,

    I purchased a used 2007 Chevy Aveo for my daughter from a local mechanic - seemed like the perfect first car. Five times now while she has been driving it has completely shut off when she comes to a stop and she has narrowly missed having an accident twice. In both of those times she was on a hill when she stopped. She didn't notice the engine had shut off so when she took her foot off of the brake the car started rolling down the hill.

    The mechanic can't find any faults on the computer and he has driven it for the past week with no issues. When I drove it it took a week before it happened to me as i slowed down to pull into our driveway.

    I can't let her drive the car and knowing what I know I won't sell it to someone else. the mechanic can't fix it - what can I do?

    VIN: KL1TD66677B747309 Miles: 171601

    August 14
    • gmcustsvc
      gmcustsvc
      I've researched the VIN provided and there are currently no recalls or service announcements listed for your vehicle, netguynick. I'm sorry your daughter has experienced her Aveo cutting off while driving and I can imagine how this may be concerning for the both of you. I understand her vehicle is quite a bit outside of warranty, but have you considered taking it to a Certified Chevrolet Service Center for a diagnosis?

      Amber N.
      GM Customer Care
  • pillonius

    I have a 2008 Saturn Vue XR AWD. I bought it new, and purchased the extended GM warranty. 3 years ago, I began taking it into the service center for some transmission issues. I felt it was shifting hard into reverse, and also slipping or losing power at highway speed. Each time we took it in, they said they evaluated it, test drove it, and that there was nothing that they could find wrong with it. On a couple of occasions, they even kept the car overnight to drive it first thing in the morning to see if starting it cold helped them to reproduce the symptoms I was describing. Despite their assurance that there was no problem with my transmission, over the past weekend, the transmission has now failed completely. After doing a tremendous amount of research, I am finding that this is an extremely common issue in this transmission, and that a great many owners have had this failure, possibly related to a 3-5-R Wave Plate. A TSB was issued on this exact same issue. Please help!!

    August 11
    • gmcustsvc
      gmcustsvc
      Hello pillonius,

      Our sincerest apologies to hear what has happened to your 2008 Saturn VUE. We can imagine your frustration with making repeat trips to the dealership with no resolve. Would you please private message us your VIN, dealership name and email address so we can look further into this matter? We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • mkillinger

    Help please: I have a 2007 Pontiac Grand prix 116,000 miles this car is my livelihood and without it I will be in financial ruins. I check my fluids regularly and three months ago I checked trans fluid and it was still red, I took to a Merlins shop over past weekend because my sway bar broke which GM knows there is a problem with these and they break on all the GP since my 03 did it also. Is there anything GM can do to help reimburse me for this since it is a known issue and I had to pay $369.00 for this I did not have. They replaced the sway bar and links, did an oil change and now tell me my trans fluid is dirty and burnt (how does that happen in three months). It is full and I have had no slippage issues. But if this car goes down because of a trans problem I have no way to get to work and have no way to pay my child support. I also noticed now that after this work was recently done when I start the car there is a vibration in the car, it does not shake it vibrates. But when I put i

    August 11
    • mkillinger
      mkillinger
      But when I put it into reverse it goes away. When I put it in drive the vibration comes back and changes with acceleration but on decel/ (coast) trans still engaged the vibration goes away (as car warms up it is not as bad). GM I need help again I do not have $3,000 to replace a transmission, I might as well quit my job now. I drive 60 miles per day for work and I depend on this car. I also understand there is a recall on my ignition switch, I have not seen anything in the mail yet is this true?
    • gmcustsvc
      gmcustsvc
      Thanks for reaching out to us, mkillinger. We understand you've had a difficult time with your vehicle and recently had to pay to have the sway bars repaired. We're sorry for any inconvenience this has caused and we certainly understand the importance of having your vehicle fully operational to get to and from work. If you'd like to private message us your VIN and contact information we will gladly look further into this matter on your behalf, as well as address any recall concerns you may have. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • mrsping

    2006 gmc Envoy Denali. Stabilitract light comes on usually only in the extreme cold weather. I've had dealers look at it three times and I've been told all three times it's a sensor and it's lighting up due to the cold temp and making a bad connection but in no way is there a problem with the actual stabilitract. Now one by one the lights on my steering wheel are going out. Is this the same problem ? Does anyone know the name of the sensor that needs to be replaced and do I need to remortgage my house to replace it ? Last question. There is a fire recall for the driver door on this SUV. Has anyone else besides me caught on fire and had GM REFUSE to fix the damage on their dime. They told me I didn't do the recall in a quick enough time frame and made me claim the damage on my ins. Ps if you light on fire the replacement parts are from junk yards. Oh, my SUV was off and NOT running in a Pier One parking lot when it started on fire.

    August 8
    • gmcustsvc
      gmcustsvc
      Hi mrsping! Can you please private message us your VIN, full contact information, and dealership name so we can look further into this for you? We're truly sorry to learn of this situation and would like to do some additional investigating. Please feel free to email us at socialmedia@gm.com [attn Amber] if that would be more convenient for you.

      Thank you,
      Amber N.
      GM Customer Care
  • darmstr

    I have a 2000 Yukon XL with Rear Air. I recently replaced the Compressor and Accumulator and Front Orifice and A/C Belt. The tensioner was in good shape.

    The front A/C blows out cold air now…but the Rear now blows out hot air. Someone said I may just need to reset the A/C. Can you confirm and or tell me how? Thanks

    July 22
    • gmcustsvc
      gmcustsvc
      Thanks for contacting us, darmstr. Our apologies for any trouble you've experienced with the AC in your Yukon XL. We've received your private message and will be responding there. We look forward to further discussing your concerns.

      Amber N.
      GM Customer Care
  • sema1854

    I need help resolving ongoing issues with my 2009 Acadia. It has just over 67,000 miles on it and I have had nothing but trouble with it, including but not limited to, having the transmission replaced already. I am interested in starting a dialogue and or building a case with your assistance.

    July 13
    • gmcustsvc
      gmcustsvc
      Thank you for reaching out to me about your vehicle, sema1854. We're very sorry to learn of the continued issues with your 2009 Acadia. Can you please send us your VIN, contact information, and preferred dealership name so we can look more into this for you? Please also provide some additional details of your vehicle experience. If you'd prefer to send an email, we can be reached at socialmedia@gm.com. We look forward to hearing from you.

      Amber N.
      GM Customer Care
    • sema1854
      sema1854
      OK.I responded to the socialmedia@gm.com address with my information.
  • a9fingdad

    Why is my 2003 gmc envoy air conditioner blowing cold air intermittently? ive read something about the ambient air temperature sensor but would really like to be a little more sure if at all possible it blows fine all the time so i know it ain't the blower and the compressor seems to be working but see thats what's got me is my compressor about to go out or something or is there a sensor like the before mentioned thats telling it to start and stopped

    July 3
    • gmcustsvc
      gmcustsvc
      Hi a9fingdad,

      We appreciate you contacting us in regard to your air conditioning. Sorry for any trouble you've experienced. We've received your private message and will be responding there shortly.

      Thanks

      Amber N.
      GM Customer Care
  • snowtrooper22

    Hello, I have a 2007 Colorado and today as I was stopped at a red light, the truck completely turned off. No shaking- no anything. I didn't even know it had shut down until I tried to give it gas and it would not go. I shifted into park and then I restarted it. No warning no instrument panel lights turned on. I did have to take in several years back when the brake lights would not come on when applying the brakes but I do not know if it has anything to do with this matter. It has felt like wanting to turn off before at stop signs/lights, for the last couple of weeks but this is the 1st time it actually did. Any help would be greatly appreciated.

    July 1
    • gmcustsvc
      gmcustsvc
      Sorry to hear your truck cut off on you, snowtrooper22. Unfortunately, I won't be able to provide you with a verbal diagnosis online, however if you could please send us a message with your VIN, mileage and contact information I will gladly look more into this on my end. I hope to hear from you soon.

      Amber N.
      GM Customer Care
  • cough6609

    This seems to be the place where SOMETHING might get done...2010 Chevy Impala that just past 70k in mileage and suddenly I have 3 dash warning lights that have come on: 1. drivers side seat belt light always on 2. "service air bag" message coming on every time I start it up 3. Stabiltrak warning light coming on WTF is happening to GM? This is my 4th Impala in 8 years and every time I buy a newer model, they get worse and worse for service needs. Does anyone care? Craig

    June 30
  • hdm3

    I too had rack and pinion failure leading to loss of power steering while traveling on the interstate with my child. I was able to get off the interstate safely with great difficulty. My vehicle has 60,000 miles. We are replacing the system now, the cost will be $1400. I have filed a complaint with the NHTSA. I fully believe this should be reimbursed by GMC, this is unacceptable that so many vehicles have experienced this and no recall has been issued. Losing control of my vehicle at a high rate of speed (60 mph) was terrifying. I have a Toyota that had 160,000 miles and has never had a problem except for a belt replacement when it was 16 years old.

    June 20
    • gmcustsvc
      gmcustsvc
      Hi hdm3,

      We do apologize that you've experienced rack and pinion failure and were faced with a costly vehicle repair. Safety is very important to us and we're sorry if you feel your vehicle does not meet this standard. Can you please send us a private message with your VIN, full contact information and dealership name so we can further investigate this matter? I can also be reached by email at socialmedia@gm.com [attn Amber]. If you choose to respond via email, please be sure to include the requested information, as well as your screen name.

      Thank you

      Amber N.
      GM Customer Care
  • manana_moose
    So I just got an email from Austin J stating that he was willing to help me, but then stated that Andraya had already spoken to me about the car issue so he was letting her continue to handle it... but... I have not been contacted by Andraya. I replied to that email and informed him that I have not been contacted. What the heck?
    June 17
    • gmcustsvc
      gmcustsvc
      Hi manana_moose,

      Since Andraya has already begun a case for you it is best to continue working with her. However, I've notified her that you are seeking contact and she should be following up with you shortly. We apologize for any confusion throughout this process.

      Amber N.
      GM Customer Care
  • stevenkey

    Hi gmcustsvc,

    I saw you helped a lot of people. I am looking for help too. The battery in my 04 Denali (6.0 160K) went bad, so I bought a replacement and installed. Now it wont idle correctly,wants to die and frequently does. Car was working great before dead battery.

    Regards, Stepan

    June 16
    • gmcustsvc
      gmcustsvc
      Hi Stepan,

      Sorry to hear that your Denali has a strange idle and dies frequently since the batter was replaced. The dealership would be in the best position to help diagnose and resolve this issue for you. If you're interested in going in for service, please message us your full name, VIN and telephone number and we'd be happy to reach out to them on your behalf.

      Amber N.
      GM Customer Care
  • nicmas

    I own a 2008 Impala, 3.5L with about 100,000 miles. I'm having the same issue as many other people, Traction Control message then Engine Power Reduced. It happened for the third time the other day. Error code is P2138 Throttle/Pedal Position Sensor/Switch "D"/"E" Voltage Correlation. If I shut the car off for a few minutes, then restart, it seems to fix itself but I don't know how long that's going to work. I don't really want to take it to a dealer for them to charge me $100 and tell me what I already know. Have there been any recalls on this yet? If not, there should be. VIN 2G1WB58K681334694.

    June 16
    • manana_moose
      manana_moose
      This really should be the next major recall that GM does. It is out of hand and very widespread throughout the GM fleet.
    • gmcustsvc
      gmcustsvc
      Hi nicmas! I've researched your VIN and there are currently no recalls or service announcements listed for your vehicle. I understand that you're not seeking to go into the dealership to have this issue diagnosed because of the repair costs. If you'd like to send me a private message with your full contact information and zip code I would be happy to document your concerns within our system as well as look further into this matter for you. I do want to apologize for any inconvenience this has caused, but I look forward to trying to assist with your concerns.

      Amber N.
      GM Customer Care
  • jack279

    I have a concern, I have a 2009 Cadillac CTS 4 3.6L, the last few days it has been surging 3-500 rpms. Onstar runs its monthly check with no problem, I even ask for an exrta scan the day that I noticed it. No check engine light or anything of that sort. Yesterday I notice at start up the lifters clattering, went away quickly so I went on with my day noticing that when I slowed down I could hear the engine clattering. So I check the oil to find that it is 5 quarts low! Why did the computer tell me that it was low on oil, why did it not show up when Onstar did there check? The oil is changed regularly with Mobil 1 5/30 as instructed in the owners manual. What kind of damage has been done to my engine, has this shortened the life of the engine and am I the only 1 with this problem? The car is out of factory warrenty by just a few months and 7500 miles, what should I do? There is no leaks that I can tell by where it is parked and no smell of oil when its running.

    June 15
    • jack279
      jack279
      If it is easier you can email me at j.e.noble68@gmail.com
    • jack279
      jack279
      As I thought, I would get no response!
    • gmcustsvc
      gmcustsvc
      We apologize for the delay, jack279! Your concerns are very important to us and we're more than happy to help to the best of our ability. Since we are not technically trained, we're unable to advise as to why the low oil indication didn't show up in your OnStar diagnostic, nor can we provide a verbal diagnosis online. Please private message your VIN, current vehicle mileage, and dealership name and we will gladly do more research into your concerns. You can also reach us by email at socialmedia@gm.com [attn Amber]. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • ictnick34
    any fixes for the stabilitrak issues? I actually went through water, hydrode the motor then the stabilitrak issues came with a bent connecting rod. anyways, any fixes for the stabilitrak?
    May 28
    • gmcustsvc
      gmcustsvc
      Hello ictnick34,

      Since we are not technically trained, unfortunately we're unable to advise towards a fix. However, if you'd like to message us the last 8 digits of your VIN and mileage we can do some additional research on this matter to see if there are any service announcements referencing your concerns. We hope to hear from you soon.

      Amber N.
      GM Customer Care
  • gojo65

    Dear Amber,

    I got into contact with you back on May 20th and at your request sent you my vin# and other vehicle information as well as a laundry list of issues I am having with my Chevy HHR...and you said that you were gonna check into somethings for me to perhaps get me some help with the check engine light. the T/C light, the inside door handle, the power steering outage even after the 875.00 replacement about a year ago..Anyluck?

    Just wondering. Thank you again.
    Jo Ann Caruso Norfolk, VA gojo65@cox.net (email)

    May 27
    • gmcustsvc
      gmcustsvc
      I apologize for the delay, Jo Ann. Please expect to receive my response shortly.

      Amber N.
      GM Customer Care
  • frstr8td

    AmberAndraya, Is there an E-mail address that I can send you a list of issues that I have been trying to address with my Dealer as well as documentation?, etc. I need help. This is becoming unreasonable.

    Even with the assistance that they say GM is providing, I will have spent $2,500, 7 trips to the dealer, spent hours and hours at the dealer, driven back/forth, had my family breathing burning oil smells coming from the engine for 2 months since March 28.

    Oil and power steering leaks were created by the dealer. They had to replace valve covers and head gasket from performing an unauthorized Internal Pressure Wash of my Engine (which they charged for!) causing the car leak oil from mulitple places and damage my paver brick driveway. I still do not have a fully functional vehicle. Leaks seem to be fixed now. After paying $2,500, they now say the evap. coil needs replacement ($1,700). They dye tested my A/C system 3 times, and charged me for freon refill.

    May 23
    • gmcustsvc
      gmcustsvc
      Hello frstr8td,

      We apologize that you've encountered issues with your vehicle. Please feel free to email us at socialmedia@gm.com [attn Amber]. Please include your screen name, as well as your VIN, full contact information, mileage, and dealership name. We look forward to hearing from you.

      Amber N.
      GM Customer Care
  • gojo65

    Dear gmcustsvc,

    I currently have a 2006 HHR with about 70,000 miles on it..I have only had the car two years and purchased it used. In my two years owning this car, I have had the power steering module replaced out of pocket at a cost of over 600.00 and the power steering is still out and not working in the car, my driver's side door will not open from the inside, the ignition key will not release from the ignition unless I push hard on the the shifter (auto transmission). My T/C light keeps coming on/going off along with the engine light...I love my hhr and depend on it for a daily commute of over an hour each way every work week. I still have two years remaining to pay on this vehicle. I scrimped and saved for two years to get the down payment for this car as I fell in love with the body design. I am hoping GM will restore my faith in them as a world class company and do the necessary recalls on this vehicle to make them safe to drive. Otherwise, my next car may be a Ford.

    May 20
    • gmcustsvc
      gmcustsvc
      Hello gojo65,

      I've just responded to your private message. I look forward to hearing back from you and working towards addressing your concerns.

      Thank you

      Amber N.
      GM Customer Care
  • debb655

    Hello I am having engine problem as well on a 5 year old 2009 Aveo. I'm still paying a car note. If GM knows that so many customers are having engine problems why won't they have a recall on these cars? How much money has to be paid out by customers and how many people have to die before they do something about all the issues with this AVEO?

    May 18
    • gmcustsvc
      gmcustsvc
      Hello debb655,

      I recognize your frustration and apologize that you've experienced engine trouble with your Chevrolet Aveo. If you could please private message me your VIN, full contact information, mileage and preferred dealership name, I would be happy to try and assist with your concerns. I can also be reached via email at socialmedia@gm.com [attn Amber]. If you choose to email me, please be sure to reference your screen name as well.

      Thank you

      Amber N.
      GM Customer Care
  • bigbaaby

    Hello Amber

    Should I email you the information requested through this current means of communication we are presently using?

    BiGBaaBy

    May 16
  • dkoen2000

    I’m the original owner of a 2007 GMC Acadia. On 04/2012 @ 87,000 miles the engines was replaced. Then on 04/2014 the car went into the shop again I was told it needed a new engine and that the 36 month/100,000 mile warranty as stated on GM's web site for replacement engines DOES NOT apply to me Can you please HELP clarify and/or resolve this?

    May 13
    • gmcustsvc
      gmcustsvc
      Hello dkoen2000,

      We're sorry that you are facing another possible engine repair. I've received your private message and will be responding shortly. Talk to you soon.

      Amber N.
      GM Customer Care