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Hi Dear, I felt so stupid that I just read your email today. I bought a Lexus-ES 350 Pebble Beach version only for two month, and only have been to the dealership for free hand washed car wash--now I found multiple loosed paint (white color and other paint damages) on my car all over--what we need to do? The dealer sale’s manager was so rude to me and they refuse to admit that this is a paint problem and could be also caused by the hand car wash. Toyota-Lexus must do something for us--for the consumers. any adivise will help--I'm helpless. Also, becasue I'm a single women and particurlarly, an Asian women, they just wanted to get me out of the door. I even boght a car paint contract with them for 5 years, they still wanted to do nothing! ApApril 7