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- Vehicle(s) that interest me
- Jaguar XJ
- More about me
- I like money
- Vehicle(s) I currently own
- 2011 Buick LaCrosse CXS; 2014 Buick Encore (wife's)
In September 2014, Forbes wrote "General Motors didn't hire Johan de Nysschen to run Cadillac as a shrinking violet." But apparently Johan did not get the memo as overall Cadillac's June sales were down (-3.1%). Do you think GG's travails documented here may have anything to do with that outcome?In a day I never thought would really happen, the local Toyota dealer,who had diagnosed excessive oil consumption in our 07 Camry with 156K on it. We knew it had the problem but got an unsolicited letter last March saying to get it tested. We knew it used excessive oil but this was a surprise. We tested positive and they said they would correct the problem no matter the mileage. They took it today and said to expect three days. If it can be fixed with rings they'll do the. Otherwise they'll replace the engine. I'm stunned.
Meanwhile they gave us a 14 Camry as a loaner.
That's crazy! Your car isn't even that bad and they are ready to fix it or replace the engine....GG's car is undriveable and GM won't budge. What is the world coming to.
The SRX was the only gainer, +23.5 percent
The ATS was down (-6.2%)
The CTS was down (-29.4%)
The XTS was down (-14.5%)
The Escalade was (-20.2%)
By contrast, all the foreign brands sales were up in June. Go figure.
abacomike said:isellhondas said:Yeah, Mike...Hang in there. Tough way to wind down a long life for sure.
I'll just have to grin an bear it!
Mike--sorry to hear that your dad is in a bad place. You made a promise to take care of him till the end so you can't back out now. Be strong and be comforted in the knowledge that you have friends here at Edmunds and we send our moral support and best wishes.Just got home. The hospital admitted him, but because of a lack of rooms, he is in a "holding room" awaiting a room upstairs.
He called me and wanted to know how I could have left him in the hospital all alone. Talk about putting me on a guilt trip! I was there over 8 hours with him - feeding him, keeping him warm, etc. and this is my payback! Life is just wonderful.
I was up with him beginning at 3:30 AM this morning. I give up. No matter what I do for him it just isn't enough.
GG, Cadillac wants to make you happy. Here is an excerpt from their limited warranty booklet on their Alternative Dispute Resolution Program.
Customer Satisfaction Procedure (page 31)
Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
You have already taken steps One and Two (i.e. to contact dealer & GM)
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
By the way, somewhere in the booklet it says that outside expenses such car rentals is the responsibility of the customers.
I will repeat that surprising statistic. Although luxury automobiles make up only 5% of the auto industry sales they however generate over 50% of auto makers profit. So a shout out to you guys for subsidizing my driving addiction.