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bwia

About

Username
bwia
Location
Boston
Joined
Visits
409
Last Active
Roles
Member
Points
181
Badges
22
Posts
1,445
Vehicle(s) that interest me
Jaguar XJ
More about me
I like money
Vehicle(s) I currently own
2011 Buick LaCrosse CXS; 2014 Buick Encore (wife's)
  • Re: Buying and Selling Cars: Post Your Experiences

    Customer Goodwill?

    Bummer! Would you believe after only 6,700 miles our 2014 Buick Encore had a tire mishap. Apparently my wife hit a curb and sliced the right front tire resulting in a hanging chad.

    Resigned to the fact that such road hazards are not covered under warranty she was prepared to pay for a replacement tire; so she reluctantly brought the SUV to the dealership to have a new one installed. To her amazement the tire was replaced with a brand new EOM Continental Pro Contact, free of charge.

    Yes, free of charge with the invoice marked CUSTOMER GOODWILL. I did a quick online price check and the cost of the tire is $148. I know the Encore comes with two years of free maintenance but a free tire is a nice gesture especially on my birthday. Sorry GG but that is the customer appreciation we have come to expect from GM.

    On the Customer Satisfaction Survey nothing but 10's for my dealership, don't you think?


  • Re: Buying and Selling Cars: Post Your Experiences

    Guys, I think you are missing the obvious remedy.

    Since the car has a steering issue and the dealer does not believe it is serious enough to ground the vehicle...then the ultimate virtue is to slam the car into a concrete wall. But be warned karma is a "beach."
  • Re: Buying and Selling Cars: Post Your Experiences

    New 2015 Lexus RC F. Does anyone else think that front end looks a little, hmm, "industrial"?


    In my humble opinion Toyota has bastardized the Lexus line with its polarizing spindle grill design language. It has ruined an otherwise beautiful car. Come to think of it, they are trying to mimic Audi, the masters of the ostentatious grill fetish. Go figure.
  • Re: Buying and Selling Cars: Post Your Experiences

    Oh, Oh, I may have committed a Venial Sin because I was flagged for Spamming.

    Apparently, I got into this predicament when I mentioned a particular auto dealership's return policy. I was not promoting the dealership in anyway. In fact, I was skeptical of the veracity of their unconditional return policy.

    I beg for forgiveness and I hope the Edmunds' hosts will remove the offending post. A thousand pardons for this unfortunate faux pas.

  • Re: Stories from the Sales Frontlines

    A Little Humor

    An elderly man in Oklahoma calls his son in New York and says, "I hate to ruin your day son, but I have to tell you that your mother and I are getting a divorce; 45 years of marriage... and that much misery is enough!"

    "Dad, what are you talking about?" the son yells.

    "We can't stand the sight of each other any longer," the old dad explained. "We're sick of each other, and I'm sick of talking about this, so you call your sister in Chicago and tell her!".

    Frantic, the son calls his sister, who explodes on the phone. "Like heck they're getting divorced," she shouts, "I'll take care of this."

    She calls her elderly father immediately, and screams at him, "You are not getting divorced. Don't do a single thing until I get there. I'm calling my brother back, and we'll both be there tomorrow. Until then, don't do a thing, you hear me?" she yelled as she hung up the phone.

    The old man hangs up his phone and turns to his wife. "Okay", he says, "it's all set. They're both coming for Mother's Day and paying their own air-fare."

    Enjoy!

bwia - Car Forums at Edmunds.com