A3 3.2 Engine Replacement
I took my A3 3.2 in for maintenance (bought new in 06, 24k miles) – low coolant light was on. Dealer told me they discovered that the engine block was cracked and they thought they needed to replace the engine but needed authorization from Audi to do such a repair.
The Audi engineer came, inspected the car and agreed that the engine needed to be changed so the dealer ordered a new engine.
A week later I got a call that they installed the engine but that a part of the engine crank was not fitting and the engine was not firing. After conversations with Audi, they later discovered that the engine was mislabeled and it was a mislabeled Tuareg engine.
Another engine was ordered, they told me they verified that the engine was the correct engine by reading out the parts numbers on the phone. The new engine arrived but this time they told me that it too was not fitting and that they were not able to find a new engine to replace my defective one. They tell me ALL engines in North America that have been manufactured have an incorrect part on so it would not fit my car.
Solution they are proposing is to take the short block of my old engine and use it on the new engine – I think this is unacceptable, can you please let me know what you think? Thanks.
The Audi engineer came, inspected the car and agreed that the engine needed to be changed so the dealer ordered a new engine.
A week later I got a call that they installed the engine but that a part of the engine crank was not fitting and the engine was not firing. After conversations with Audi, they later discovered that the engine was mislabeled and it was a mislabeled Tuareg engine.
Another engine was ordered, they told me they verified that the engine was the correct engine by reading out the parts numbers on the phone. The new engine arrived but this time they told me that it too was not fitting and that they were not able to find a new engine to replace my defective one. They tell me ALL engines in North America that have been manufactured have an incorrect part on so it would not fit my car.
Solution they are proposing is to take the short block of my old engine and use it on the new engine – I think this is unacceptable, can you please let me know what you think? Thanks.
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Ummm, no, that is not okay. Slice it and dice it anyway they want, the old block is still cracked and I've yet to hear of a fool proof way of mending a cracked block short of replacing it with a new one.
Best Regards,
Shipo
They say due to a manufacturing defect/error my original engine was "porous" and leaking coolant.
Long story short, I'd hold out for either a new engine that does fit, or a new car.
Best Regards,
Shipo
I wonder if they are having more incidents of this type?
I'm hoping that I do not run into the same replacement issues you mention here, although I am worried that the car will never be quite the same after the repair. Call me paranoid but this does not seem like something that should happen that frequently.
Anyone else had hair-line cracks in their Audi 3.2 block I wonder.
Long story short, engines get replaced all of the time and it just isn't that big of a big deal.
Best regards,
Shipo
As I was working on the paperwork for the lemon claim, I called up Audi of America and told them I wanted a new engine fitted into my car not one that the dealer builds, I told them I did not have confidence that the dealer would be able to make such a complicated repair without defect. As expected I was told terms of the guarantee are such that they can make the repair as they wish with original parts.
Repairs were completed and I got a call to pick the car up, I did. Within a week the oil light came on, I took it back to the same dealer; they added oil and told me not to worry about it, that new engines do “soak in”.
Ultimately attorney generals’ office came back to me with a date for a hearing, same day Audi came with an offer to replace the car if I paid a few thousand dollars. I accepted the offer, and sold my new car to the dealer same day it was delivered when I went to drop off my old car. Btw this transaction happened a few months after I accepted Audi’s offer.
I think Audi ultimately did the right thing by me and I have no gripes, but it took them a while to get there, and I don’t think they’d get there if I didn’t file the lemon claim.