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I have a 2010 Jeep Liberty Renegade with Sky Slider Roof. I never had an issue. Last week, I opened it and it would not close all the way. I was able to keep in my garage so rain didn't ruin it, until I took it for service. The estimate is 3,800.00. They also said, they will try not to get the actuall roof dirty, but often it gets dirty in repairs. If I was to have that replaced to, it's another 1500 on top of 3800. It is currently being serviced by Lester Glenn Jeep of Toms River, NJ. It is not under warranty. My jeep only has 45,000 for a 2010 model, around. I emailed Jeep and was told they can't do anything as it is not under warranty. I called and another rep said the same thing. I tried to explain there are several complaints and she said, just because it's in the internet, does not make it true. I felt the rep was not taking my concern seriously. I ask what are my options? Nothing. I requested a supervisor call back. I can't afford for this repair again. My plan is to fix it and sell it, basically, losing my jeep. I'm going to buy or lease another brand. I can't have the worry of another costly repair over my head. I need to get rid of a vehicle I once loved. Any suggestions? I see many of you had a positive experience, not me. I also see that some of you made your comments years ago. Do not buy Jeeps with this sort of roof. My car insurance does not cover as they call this wear and tear. However, for Jerep not to understand it admit there is an issue is disturbing. Secondly, Jeep shows no concern. I have to pay 4 grand just so my roof closes. That's all, just want my roof to close. It is not broken from wear and tear. I feel when this was sold to me, I should been adivsed if this breaks after your warranty, you basically have to pay at least a few thousand dollars. Please comment for assistance.
On 4/21/16, Sandra, Employee ID 56893, Supervisor, called me, and said, I understand you want to speak to a Supervisor. She said, there is nothing further we can assist. She didn't attempt to get more information or even say sorry or even say, let me pass this along to Jeep on case others or having the same issue. I contact Jeep via an internal message via Facebook. Currently, a Social Media Specialist said she will see if there is anything she can do. So, I am waiting.I'm posting to seek assistance, but also let other Jeep owners or future Jeep owners the customer service I am receiving.
4/21/16: The Social Media Specialist has called me back. She requested information on the service bring down from the device center. Once they review that, I hope Jeep can be of assistance. I am hopeful.
Although Kristen has taken over the case, another email Rey from a customer care, that said thisDear Taia,Thank you for your recent email, although it does not contain any information that would cause a change in the previous decision. Your request must again be respectfully declined.We have documented your concerns.Any future communication related to this issue will be retained in corporate records. Sincerely,Carol Customer Service RepresentativeJeep Customer Assistance Center.......I responded back again with disappointment and said another caseworker has taken over. Still holding out hope Jeep reviews this case nd offers some assistance.
I was called my Jeep Dealership, Lester Glenn of Toms River, that my Jeep would be fine Monday. I called at 3pm, asking for update. He said late Tuesday or Weds with no explanation. Jeep ( Case Worker) is also still reviewing my case. I keep everyone posted on the progress.
Lester Glenn Auto Group offered a $300 service credit and apologized for the sales rep action. He also said be will contact his Area Manager to see if anything can do about costs. At this point, I'll being summing up my whole experience and sending to Jeep.
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