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2010-2011 Buick LaCrosse



  • gmcustsvcgmcustsvc Posts: 4,251

    Could you please email me your case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • navychief3navychief3 Posts: 8
    edited August 2011
    Caron, is it alright to give you my case number on this website,or where should I go if not? You said gmcustsvc,where? John
  • e_net_ridere_net_rider Posts: 1,380
    Chief, I forgot which tires you have, but I've got the GY. Near 13K now. They had replaced one around 11K, because of vibration that turned out to be, as I suspected, a tire balance problem. It would have needed an excess of weights on RFB. It seemed to fix problem for a short time. I have been noticing vibration again, but difficult to figure where other than right side of vehicle. After hours of driving on hot road, any flat spots from sitting overnight should certainly have disappeared. I now know from the rythym that it is definitely a surface irregularity to at least one tire. I encountered smooth enough roads to distinguish that, and on some surfaces where symptom was slightly different, that is it would cycle through periods of vibration. This would indicate a synchrocity with another tire, at least as to balance, maybe not flatted.
    The only good thing I can think of relating to these tires is they are sticky on dry surface, and sometimes related, a rubber that does not wear well. I shall measure tomorrow, but today noticed a tremendous amount of wear difference between the one they replace recently and others. Maybe 11K miles difference. Just guessing, I suspect these tires will be worn out by 20K miles.
    Even if they changed all four tires, sometimes bad tires run in batches and you may have gotten one or more bad ones as replacements.
    I hope they get you fixed.
  • e_net_ridere_net_rider Posts: 1,380
    Thanks for the thought. I have a case number, it is with buy back.
  • Kirstie_HKirstie_H Posts: 11,024
    Click on the highlighted "gmcustsvc" on the top of one of their posts. You'll then see their profile with email address. Send it that way - they'll want your contact info, and you don't want to be posting that stuff in a publicly-accessible forum.


    Need help navigating? - or send a private message by clicking on my name.

    Share your vehicle reviews

  • Ihave michelin 235-50/R18 energy savers. This is my 3rd set of tires and I only have 3900 miles on the car. You are right about being unable to balance some tires. The first two set of tires I had were michelins,but were Pilot's, not energy savers. The dealership had to try 8 michelin pilot's before they could get 4 to pass the road force balance. I thought I might have a bad chrome wheel or tire out of balance,5 trips back to the dealership for them to try different tires. Consumer Reports had an article about the new low sidewall tires(high performance tires,high speed), but the tires will cause a harsher ride. I still have the same problem from day one,vibration from 40mph and above,just feels like an out of balance tire/wheel,drives me crazy,my 2500HD drives better/smoother.Thanks for the encouragement, hope all works out for you. John
  • e_net_ridere_net_rider Posts: 1,380
    So many trips are discouraging. Trying to ones patience at a minimum. And really brings questions about GM. Are they finishing the building when it is in the owner's hands?
    That is typical with customized aircraft. 1/3 down when ordered and there could be a backlog of over a year. Another 1/3 when it rolls from assembly. And final 1/3 after it flies, has all the quirks fixed, and then flies for certification. At that point you have a green airplane with no interior. So next is paying for an interior and paint job. And you may wait months before that starts and months to complete, followed by more flight testing. I don't know the payment method of that last part, but typically there are always things that break after awhile, service needed, and FAA rules to follow. Even though there may be substantial warranty work, it would be frustrating to me to have a 50 million + airplane unusable. Has GM made a model after their Gulfstreams?
  • e_net_ridere_net_rider Posts: 1,380
    I am correcting the number of times the caliper stuck or something with braking was wrong. I just found where I had experienced it last October as well. So as of this original post, it was three times, not twice.
    I've said sticking caliper because that is how it acts. My mind finally included the EBCM, electronic brake control module, and how it functions.
    That is, a failure in it, either the hardware connected to brake system or the electronic controller, could fail to send pressure to a caliper giving the sensation of a stuck caliper.
    Also the ESC, electronic stability control, if it messes up and gives an output to the brake system for corrective steer, you'd see the same symptom.
    Is this vehicle yet another victim of voltage spikes that was damaging EBCM?
    Does this vehicle need the same diodes added to 95 and up Aurora and some 09 Malibu? Likely other years as well?
  • e_net_ridere_net_rider Posts: 1,380
    Those still reading, I thought I'd mention something and perhaps someone can come up with an answer to verifying.
    Some time back there were a few in the forum that posted as if this was the best auto on the planet. One poster that was complaining about the negativity of my posts which were problems I am experiencing sniped back using an unusual phrase. I noticed it but thought maybe that was just the way people speak in his locale.
    Guess what, I heard it a second time. The district GM rep who was riding in my vehicle with me used it. Coincidence? Mind you I had never heard it before and have travelled a bit and met people from all across this country during my stint in the Marine Corps. To me, that narrows the liklihood of coincidence a lot.

    And where are all those who were singing praises to high heaven in the past? Did they just stop showing up? Not many new ones either.
    It certainly poses a question in my mind. Were they among the crowd that was on extended leave from GM and trying to feather their nests?

    It would be nice if there was some way to "verify" ownership of a vehicle, so we at least know what we are dealing with.
    Good Luck to all owners. I likely will not be around as often because this one will be leaving my position in the near future. It was just too many problems.
  • I suspect that many posters stopped coming here because:

    1. The newness wore off and there are no issues or questions. They have all been resolved or answered.
    2. Help from GM Service Exec is limited to referral back to a dealer or 800 line. They don't champion your cause or get action. Its a bureaucratic role and an ineffective one at that.
    3. Some posters are drama queens who have everything go wrong.
    4. These posts are boring after a while if its not your car.

    My 2010 CXS now has 13 months of use and 10,300 miles on it. It is a gvery good trouble free car. My prior car was a 2009 Mercedes E350 4matic and I don't ever find myself nostalgic. If you hate yours, sell it.
  • imidazol97imidazol97 Crossroads of America I70 & I75 Posts: 21,242
    edited August 2011
    >3. Some posters are drama queens who have everything go wrong.

    I'm voting for #3 being the problem.

    2015 Cruze 2LT, 2014 Malibu 2LT, 2008 Cobalt 2LT

  • e_net_ridere_net_rider Posts: 1,380
    As to point 1, I plan on going by a couple of dealers, just to see if problems have been fixed in production. There are only a couple that can be determined, such as seat memory, SBZA, CAF removing what it is supposed to (I'll take some cheap cans of sardines), and maybe a few others.
    The newness would still be high because of new owners and it is still a head turner for those who see it.
    2. You are so very right.
    3. ??????
    4. Correct, unless you have a problem. And it would seem more will start to come with time. Look at other model years.
    I have to ask you and imidazol if you have SBZA and seat memory. Does the seat memory work like it is supposed to? Everytime!
    Since my last mention of it and their working on it, it still acts up. Several days back, my wife opened passenger side before I opened my side. Seat did not move at all. At first I thought the other door may have had an effect, but it may be the same thing that showed a few days later. I opened driver door and seat did not move, which may be the same problem as in the first case.
    And about two weeks ago, I had to retrieve some items from the vehicle. The first time, the seat moved ahead of course. The second time I needed to retrieve something from passenger seat and someone parked close to that side. So I went in from driver side and to make it easier to reach across I started adjusting the seat back with the position button. After moving about four inches I released. It just kept going until it was all the way to the end of the track.
    GM's answer of reprogramming does not work.
    If you have SBZA, does it let you know the presence of an object beyond your rear bumper and just how far. It definitely was not like that when new.
    My list of problems is just too extensive to repost.
    But another new item that showed up just past 12K. Vibration again. When on a particularly smooth stretch of road I was able to tell it was what I already thought. Another bad tire. I could not tell if it was front or rear, but think it was right side. It was like a flat spot on tire, as if some rubber was shaved off. Before you jump and say flat spotting from sitting, wrong. Tires have never been below 34 psi. I constantly monitor and find myself adding air at least twice a month, likely because of known problem with aluminum wheels. Note there was no vibration at start of trip, started about 100 miles into it and showed what it was around 250 miles. Temp was 96 degrees so it would seem any flat spotting from parking would have gone away.
    Sell it, I am, back to G>M. I received email this morning requesting payoff and title copy.
    I need to check what they plan on using as mileage. They should be using the first time it went in for seat memory to the best of my recollection. That was very low mileage.
  • bwiabwia Boston Posts: 1,907
    edited August 2011
    I wrote this review one year ago when I was at 1000 miles and so far everything has changed for the better, except my overall MPG that has fallen to 18.10. Thanks GM and Buick for an extremely satisfying year.

    #765 of 1785 One Month, 1000 miles and Loving it by bwia Aug 20, 2010 (8:21 am)

    What can I say. After one thousand miles [now 8000 miles] of mixed driving my 2011 CXS has met and exceeded my expectations. Coming from a flawless Avalon I was looking for a car with similar characteristics: smooth, quiet, a great sound system, premium quality leather stitched together with excellent fit and finish and highway driving free of road noise. The CXS delivered on all of these except for cabin road noise which is a little very annoying on rough highway patches and bridge expansions. By comparison our 2008 Malibu is much more quiet. The 19” inch wheels on the CXS might explain this cacophony in the cabin.

    So far I have no issues, knock on wood. The car is fast but has a slight lag between when you depress the accelerator pedal and the car’s response to it. I am having a ball with all these technology features: The Xenon headlights are blindingly bright and has brought confidence back to my night driving again. I would advice all future owners to get the Xenon because it is a small price to pay for such an improvement in night vision.

    Two things I care strongly about are the navigation and stereo systems. The navigation system works fine but the map is not as refined or as detailed clear as my Magellan portable device. So, I rely more on the voice prompts than the visual cues. When using the eNav feature with MapQuest the volume decibel is much higher than in the regular mode. By the way, does anyone know how to adjust the volume in the eNav mode. On the other hand XM traffic is great and is well worth the extra $3.99 monthly fee.

    The sound system is very good but the bass sounds a little muffled (much better now), certainly not as clear as the JBL in the Avalon. I’ve tried resetting it but it does not seem to make much of a difference. I don’t have an iPod (yet?--still don't) so I have not yet used that feature but recording my CDs directly to the hard drive make a CD changer look primitive by comparison.

    On the road the car gives me pleasure as I drive each mile. The handling is crisp, the car soaks out road bumps and the adaptive suspension really does work. The adaptive suspension can be best explained by walking barefoot on gravel. You feel every pebble under your foot so you adjust your walking accordingly. I am averaging about 19 MPG (18.10 mpg now) because I do a lot of stop and go driving as well as I left the engine running idle on a couple of occasions for well over two hours.

    Final verdict: The CXS is an alluring, upscale and great car! I like the looks of the 19” wheels but I hate the ride on rough roads. (After break-in the ride has been very quiet and handling is superb especially in Sport Mode)
  • Agree 100% with your comments on new Lacrosse overall satisfaction. We have the 2010 CXL model with 3.0L V-6 and 18" wheels/Michelin tires. The ride is outstanding although we could nit-pick the new low profile tires vs. the old 60 series sidewalls that were fine for years. The MPG has settled in at 29+ (70-75 MPH highway) and 20 in all city. We use midgrade that improves MPG in IMO much more than added cost. No oil consumption with 3000 mile changes. Fold down backseat is most convenient for hauling oversize stuff. Interior is most comfortable with leather and electric seats for added range w/o the complexity of memory seats. Insurance cost is same as old car due to high safety ratings from the Feds and modest 11% increased MSRP of old car. All in all- great value that serves our needs fully.
  • I'm glad your's is working out. It seems to affirm what I joked about, that they saved all the bad stuff for when they built mine.
    I agree with noise comments and Malibu, amazingly, is quieter. They likely need or could add more sound deadening. There was some info that they found a rimple surface reduces drag significantly and that it would be a good idea for undersides. Those undersurfaces do work. It was on a 1984 Topaz diesel I had, killing the conduction of sound through the metal. It was the body color but not sure painted or mixed in and it made the bottom corrosion proof. 19" wheels, but more likely the tires. They are rated poorly for noise compared to 16 other tires of same size. The tire also seems to be the culprit of many vibration issues and I've had the second one fail just short of 13K.
    The sound, bass, can be improved by just putting some padding such as carpet on bottom of trunk. It also reduces the echoed crosstalk between those two rear speakers.
    I think you used a poor choice of words, "blindingly bright". If you get someones lights in your eyes, they can blind no matter how bright. So I admit they are extremely bright, but also very well focused having less stray and scattered light. On divided roads I find I can often make use of the high beam for better visibility without offending oncoming traffic. Really good for avoiding that deer that might jump out. The steering of them is great as well and when driving about 35 or slower, the driving lights are a nice adjunct.
    The Nav, I never tried the MapQuest method, which requires using OnStar. I would assume you'd adjust that volumen the same way you'd adjust the OnStar volume.
    XM traffic is good, if you are in one of the covered areas. That is the major issue, not enough coverage, and unless they incorporate a system such as Verizons VZ Navigator, not worth it to me.
    The data has a number of inaccuracies and if zoomed I find the display rather good. But for driving, the audible cues are there. For me, I'd turn off the voice and only use the ding. Besides the small DIC screen being able to display directions, the HUD is also capable and I don't need to take eyes off road. The HUD is very nice and almost a must for vehicles that are able to easily drift to a faster or slower speed. The price of it is about one bad speeding ticket, so get it.
    Recording CDs to HDD is bothersome. There is no mode to allow copying full CD to HDD without running engine. If you use the 10 min or so that it will continue recording after shutting down, you end up with blank spots in the recording. The iPod is better that way and so would the use of portable USB HDD if you could get it to work. Still no answer from GM on that.
    It would be nice if it was pleasure, but it is worries instead because of malfunctioning or not working items and some of them are "SAFETY related". Three occasions of sticking caliper or malfunctioning ABS/TC/ESC system screams recall to me. Dangerous to the point that they need to find the problem and recall every vehicle for inspection. I was fortunate that all occurences were without other vehicles in immediate vicinity. Twice it caused me to cross the dividing line.
    I will agree that the handling is much crisper with the CXS and touring package until they changed my steering column and introduced play/slack at the steering. They may have even interfered with the Magna-Steer, but the slop is the major problem.
    As to how well the adaptive suspension actually works, I am not absolutely certain mine was working or what was done when I got the service light for it. The CXS suspension is definitely a step up from lesser models and the Touring Package gives added selectivity, despite bad tires. I was never able to discern the differences of the automatic changes to the suspension, maybe because of all the other issues that grabbed my attention.
    On two tests, just past 11K or about, resetting MPG and cruise set, I got 30-32 MPG which I'd say is fantastic for the powerful 3.6L. Maximum mileage determined to be 65-66MPH. Moving away from that will cost you and local driving mileage may not be bad for a vehicle of this weight. To improve for such driving it would likely take a different engine/tranny or redesign of this one.
    I never found Sport mode to make it quieter, but it does improve handling in some circumstances. Other times you have to turn it off because the ride becomes too harsh, so you often have to make a choice whether to turn on or off. (Which is why I question the automatic suspension) The GY tires got a little quieter after break-in, but definitely not pleasingly quiet.
    Absolutely alluring which makes it hard to say good bye. Just way too many problems. If GM fixes all the problems I've had and does some minor changes, they will have a luxury car that will be sought after for reasons other than just appearance.
    The back seat is very roomy, but, I had some passengers in it recently that complained about the seats being hard. They have a KIA SUV. I've never ridden in back, so I can not refine that definition to say maybe firm.
  • I got the paperwork for signing the other day. What I would be agreeing to by signing is that all factory equipment is in tact and "FUNCTIONAL"!
    There is now way. If it was all funtional, functioning as it was supposed to be, I'd likely not have any problems. So tomorrow I take time to visit a friend of mine to see what he thinks of such wording.
    And the crap shower continues. Today I got that message on the DIC about (wording vague) side alert nonfunctional. Guess I should have seen that one coming because others posted about that.
    At this point I think I've had every problem anyone has posted here and then a lot more.
  • Some time back I mentioned how the quality of M4A files is superior to MP3.
    I'm guessing I must of transfered those files to my iPod and they worked fine. The iPod would have its own way of interfacing.
    Although the owners manual says there are several types of files the system is supposed to be able to handle, it appears either that is not true or my system has yet another problem.
    I recoded a new batch of lossless music to M4A, using the same tool as before, and then copied them to my USB thumb drive after removing the MP3s. The system recognizes them and puts the titles up on screen, but it scrolls rapidly through every song in a loop, playing none of them. I recorded them to the HDD and it does the same thing.
    And I never heard from GM as to which external HDD is supposed to work.
  • dodgeman07dodgeman07 Posts: 574
    edited September 2011
    So far I love it! I got the 4-cyl engine and you need to spin it past 3,000 rpm to get into the power but there's plenty there when you do. Very quiet and well built. A solid feel and good steering even with the electric system.

    One curious thing is the wheels. 17" steel rims w/covers are standard and my car does not have optional wheels noted on the sticker but came with 18" tires and aluminum alloy wheels! Big discount off sticker for the '11 model also! Here's a pic of the car. Note the wheels, a big upgrade for no extra charge!

  • ab348ab348 Dartmouth, Nova Scotia, CanadaPosts: 6,265
    edited September 2011
    Those appear to be Buick Regal wheels.

    2017 Cadillac ATS Performance Premium 3.6, 1968 Oldsmobile Cutlass S Holiday Coupe

  • bwiabwia Boston Posts: 1,907
    edited September 2011
    Hey dodgeman, that big grin I see on your face, does it hurt?

    Nonetheless, thanks for sharing the pic (nice wheels) and congrats on the purchase of your brand new CX and welcome to the growing (and satisfied) LaCrosse family. Enjoy the ride.
  • ab348: I think you're right. I can't find this wheel type associated with any LaCrosse model and they do look more like Regal wheels.

    The car was originally delivered to a dealer in Naples, FL but I bought it in Cedar Rapids, IA. The Naples dealer might have swapped out the stock tire/wheel package for these or the possible they were installed at the factory due to a stock issue with the standard package. 235/50R18 Michelin Pilot A/S tires on these rims look pretty good as a no cost option! ;)
  • imidazol97imidazol97 Crossroads of America I70 & I75 Posts: 21,242
    I think it would be interesting to run a title check on that car to see where it had been before you bought it. Switched wheels and tires would be rare. Our dealer switched rims and tires with a leSabre on his lot from the previous year because I wanted the wire wheel covers. But your case sounds odd.

    In Ohio, the State BMV website has a link for running a VIN or ID number (boats) and it comes up with all the titles issued in Ohio. But you're needing on e of the national checks. Really odd for a dealer swap that far away, in my opinion.

    2015 Cruze 2LT, 2014 Malibu 2LT, 2008 Cobalt 2LT

  • The dealer in Cedar Rapids, Lithia Motors, is a relatively new GM dealer (from what I understand) and really needed to "make" their numbers this year. The price was unbelievable. $5K off sticker for a brand new 2011 with a $1,000 tire/wheel package thrown in to boot.

    Here's the ad I bought the car from. It had 33 miles on it when I picked it out last weekend. It does have a $900 option package called "COMFORT & CONVENIENCE PKG #1".

  • ab348ab348 Dartmouth, Nova Scotia, CanadaPosts: 6,265
    Wow, that price is unreal for a new Lacrosse, even with the 4-cylinder. Congrats.

    2017 Cadillac ATS Performance Premium 3.6, 1968 Oldsmobile Cutlass S Holiday Coupe

  • steverstever Posts: 52,572
    A reporter is interested in talking with consumers about how fuel economy requirements are changing what people drive. He is looking for consumers who consider fuel economy their top consideration while shopping for vehicles that range from pickups to luxury cars to EVs. If you are interested in commenting on your experience, please reply with your name, phone number and email address to no later than 5pm Pacific this Wednesday, September 21st.
  • Spoke with Bill Vlasic, auto reporter with the NY Times, today about my purchase of a new 2011 Buick LaCrosse CX w/2.4L DI engine. A nice conversation on CAFE, fuel economy trends, and my decision to go with a 4-cyl LaCrosse.

    After 700 miles of driving I'm averaging 24mpg in mixed (40% city, 60% hwy) driving. Took a 300 mile trip over the weekend and averaged right at 30mpg driving 75mph on the Interstate. I am very happy with this car and expect even better mileage when the engine is fully broken in. She runs on 87 octane to boot! :D
  • No time to jump into all this as I just got back. I'm curious how you figured MPG. Although you may have hit the sweet spot for your vehicle, I was amazed that by travelling a steady 65-66MPH I could get 32 MPG. But no one drives like that. There is always stop and go and other factors.
    And there is the performance question. BTW, as some others have written, they use regular and I've tried a couple of tanks. It does yield different power, more of it, but not sure of mileage effects.

    I hope you got a good one. I just returned from one of those family reunions you really don't want. I was talking with my brother-in-law, catching up a bit, and learned his Dad was doing well, but very unhappy with his new car. I had to ask. Yep, it was the red one parked by the church (same color as mine). I later talked with his Dad. He traded an 06 Lucernne for the 11 Lacrosse CXL, fairly loaded. Only 500 miles and he's already shopping for something else. He hates it!
  • Others had posted about it, but I never found it to be a problem. Put foot in it and with a slight delay it would take off.
    New experience. This time when I pulled out from behind the vehicle going slowly ahead into left lane and stepped on it to get up to speed of vehicles in that lane, OH SH__.
    It acted like older vehicles with a failed accelerator pump in the carburator. It stalled for most of a second before taking off.
    Is this vehicle meant to pass nothing? Dangerous.
  • ab348ab348 Dartmouth, Nova Scotia, CanadaPosts: 6,265
    Why do you still have this car? I thought you were in late-stage discussions with GM to make it go away.

    2017 Cadillac ATS Performance Premium 3.6, 1968 Oldsmobile Cutlass S Holiday Coupe

  • imidazol97imidazol97 Crossroads of America I70 & I75 Posts: 21,242
    >you were in late-stage discussions with GM to make it go away.

    You mean like the Malibu that we were told was bought back?

    2015 Cruze 2LT, 2014 Malibu 2LT, 2008 Cobalt 2LT

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