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2010 Chevy Equinox Problems



  • gmcustsvcgmcustsvc Posts: 4,251
    We're sorry that you're having these frustrations. I have added information about your post to your Service Request and will be notifying your agent of your sentiments.

    Sarah, GM Customer Service
  • suevensueven Posts: 79
    No concern for me GM Sarah.....
  • e2137e2137 Posts: 8
    To all of the unfortunate owners of a 2010 equinox, if you have any chance, GET RID OF THE CAR NOW. GM is apparently building cars for leasing only, because they don't last more than 3 years. I have owned Nissans, Mitsubishis, Hondas, all with more mileage on them than my 2010 equinox and have never had the problems i'm experiencing. I now have a 3 year old car with 50,000 miles on it that has a new transmission and new engine. The transmission failed first followed by 2 weeks later the engine failed. Between warranty replacement parts and loaner cars, GM has spent more money on this car than the purchase price. A note to everyone, GM has no intention of helping anyone out, the GM social media folks have no power to do anything to help you, district managers have no power to help you. The only chance you had was if you filed a lemon law case before your car had 24,000 miles on it. I filed a lemon law after the 24,000 mile period, the second I filed the case GM calls me and says they will do everything they can to help me, blah blah blah, the second the case was closed due to mileage being over 24,000 miles they called me to tell me the case is closed, they will do nothing. Luckily I have a phenomenal service department who has been helping me deal with Government Motors, but the second I get a chance to sell, trade, or give this car away I plan on it and I plan on never ever, buying a GM again. In all of my years of driving cars, this is the first car I have ever had to tow, the tow truck guy looked at me and was like "how in the world does a 3 year old car have a dead transmission". No one on this forum can offer any help, they have no power so stop giving people false hope SocialMedia folks. The citizens of this country bailed out this piece of garbage company and then bought there cars to help support the USA and what do we get in return, a big giant lemon that GM will not stand behind. If you have a 2010 equinox run, GM knows the car burns too much oil, they just quietly issued another engine software update to lower the mileage you change the oil at. They know this car is a lemon but they won't stand behind their cars and buy them back. GM has spent over $3500 is loaner car fees alone, I have been to local car rental place so many times for a loaner that they know my face and name, that is disgusting. The only good thing about getting loaner cars is that every time I get a loaner car it has to be a GM, dealer policy, I get to experience the rest of the crappy cars GM has to offer. Explain to me how I get better mileage in an Equinox than I did in a rental Malibu and Impala? Good luck to all the other equinox owners, stay strong, find a good service department, don't depend on GM customer service they have no power to help you.
  • suevensueven Posts: 79
    I thank god everyday I leased this hunk of junk. Notice how BMW just did a big recall - GM - take a look at them and learn.....
    The support for the NOX owners is pathetic. I think I will have big stickers made to put on this car for my last 10 months letting everyone know it is a hunk of crap and GM does not care!!!
  • i thought of doing same thing! A big magnetic sign on the back so ewveryone can read it while I sit in traffic. Last rep i talked to aske dme what I was looking for? i said something!!!! I want me deposit back on this car or I want a a few months of my car payment paid bc of how many service days my car has been in shop -I want a crdit towards another car etc..he said nothing they can do - my warranty has covered everything. I said not my sanity!! not my time! Oh and by the way - I PAY for the extra warranty. I asked to talk to someone at GM - he said theres no number to contact them. Imagine a business with no phones? Interesting. I sent my case to GMs PO box only to get a call from the same service rep at Chevy. They forwarded it to him again!!!! I also sent my case to the New york State Attorney General. And every few weeks i remind my 485 friends on facebook how much they should avoid GM and Chevy. Hopefully everyone of you has used social media to your advantage.
  • I know how you feel. We are at 50,200 miles and have had our Equinox towed to the dealer 3 separate times. We have an engine replacement at 42k, a fuel pump, cam actuatior, and I've now seen it all: this weekend the lemon won't start, just clicks. The battery was replaced 2 months ago so I was sure it wasn't that. After 25 minutes of sitting, I got it to start. I took it directly to the dealer and was told the key sensor was faulty. NOW I HAVE A CAR WHERE THE KEYS DON'T EVEN WORK?! They tell me they'll reprogram it from my spare key and I'm now out $119.

    GM should be embarrassed of this product.
  • suevensueven Posts: 79
    I have been doing the same with social media and will probably get the sign as I sit in tons of traffic!!!
    I would be willing to split the remaining lease payments if they would take this piece of junk back.... but no - no offer on the table so I will spend the rest of my days making sure everyone I come in contact with never purchases a GM product again!
  • suevensueven Posts: 79
    Unbelievable!!! I feel your pain.....
    It is a wonder they would even think to charge anyone with one of these lemons for anything!!
  • juve3juve3 Posts: 15
    Had the throttle body done Saturday, so far so good, but on Sunday the radio turned off then on again, then after a bit the radio turned off again, not lit up, just black display, heat and a/c still worked.. I just laughed and laughed, yet another potential problem?... then when I got home and shut the car off the radio came back up. Hasn't done it again yet. Anyways, my dealership was great, helped out alot with the cost of the throttle body replacement, i'm thinking of asking them for my own private room and chair since I just know i'll be back.
  • duetsuduetsu Posts: 36
    My dealer called and the car is ready for me to pick up this afternoon. Great job!!
    The GM district specialist also called me and again the most/best I can hope for in all this mess is $500 towards a new car and/or a years worth of free oil changes, lubes and tire rotations. Am I happy about all this and the way I feel that GM just doesn't give a damn about me or other owners? Heck no, but it is what it is.... and I can buy from another manufacturer.
    The $500 offer is an insult to my intelligence. I get a GM supplier discount already and I can get $500 off before I even have a serious chat with the salesman over pricing....
    Is it enough to keep me as a GM owner? KMA GM.... I'll be buying someone else's product....
    What kind of warranty have other 2010 Nox owners received? Just curious before I go to the dealer to pick up my car.....
  • Hi Sarah-
    I have not heard from Tyler, Aaron, or Tim (the district "specialists") in over 3 weeks. The last time I heard from someone it was the SAME SCRIPT of apologies but NO SOLUTION> I would have been happy if Chevy offered to send the local engineer but because I have 75000K miles on my truck (SURPRISE SURPRISE I DRIVE MY CAR!!) I am no longer WORTH GMs time. I know for a fact my local dealer has been a GODSENT and has preformed MULTIPLE REPAIRS (9 of them) trying to figure out this issue. They have also requested HELP but have yet to receive it.

    Sarah-while you make NOTES in my growing case, please add to it that my 4 year old daughter has now been complaining of headaches and has a dull COUGH due to being in MY 2010 CHEVY EQUINOX INHALING FUMES!! I AM DONE BEING PATIENT>I WILL NOT ALLOW MY DAUGHTER R TO SUFFER!@! SHE IS ONLY 4!!!

    and YES I am YELLING!

    Sarah-let me ask you something or ANY service rep from GM....would you put YOUR 4 year old in a car that smells like FUMES?? and you dont know what those fumes are?? and then they complain that their belly hurts? and YOU AS A MOTHER have to put them in that car seat day after day and tell them you'll open the damn window in 16 degree weather so that it wont hurt them??!!! :mad:


    Please do not bother to pacify me with standard replies. PLEASE SEND SOMEONE WHO KNOWS THIS TRUCK INSIDE AND OUT TO FIX IT. :mad: :cry:
  • I still have my drivetrain of 5 years 100,000 miles. Most of my repairs have fallen under that. I did purchase the additional extended warentee for bumper to bumper with Zurich (?) and that expires after 85K. I have had the heater core, AC compressor both replaced under that warentee tryiong to "fix" my current issue.

    Do you know what the worse part of this issue is? My 4 year old having to breathe the air in my truck. I will not give up until they fix my truck because LORD KNOWS I spent a fortune buying this one....Boy have I been screwed/
  • jpfjpf Posts: 496
    I suggest you contact a lawyer that specializes in auto-related lawsuits. Also, contact NHTSA and file a complaint. Good luck.
  • gmcustsvcgmcustsvc Posts: 4,251
    I checked the Service Request number you provided in an earlier post and see that this has been sent to our department that handles legal concerns, does this sound correct? I can add information from your post to this case, but cannot actually get involved at this point.
    Sarah, GM Customer Service
  • tess9tess9 Posts: 1
    I have a 2010 nox with 50000 miles and it has been in the shop 4 times in the last 7 months. So far, they have fixed all the problems(replaced timing chain, water pump, some sensors that were supposedly malfunctioning) but I was concerned because it seemed to be using a lot of oil. Took it in on Monday and when I picked it up from the service department I was told, "It is normal to add a quart every 1000 miles." I had a hard time believing that was true and started to do some research. Found this site and now know it is NOT normal. Can someone tell me how to get GM to verify that the engine is consuming too much oil and do something about it?
  • ray80ray80 Posts: 1,652
    These days I believe a quart every 2000 miles may be considered acceptable, NOT a quart every 1000 miles. You would need to get an oil consumption test done to confirm yours is using to much (also have to confirm there isn't a leak somewhere).
  • duetsuduetsu Posts: 36
    YES get your dealer to do an oil consumption test!! My car was doing the same thing - using excessive oil and we were adding a qt every 800 miles when the test was done.... it's a pain to do it but you MUST do it to verify that the engine is CRAP! My dealer had me bringing it back every 800 miles for the test and in the end I had a new engine put in last week.
    Also watch for any leaks on your garage floor - while we were doing the consumption tests and waiting for GM to determine the engine was bad the oil pain warped and started leaking.
    And watch for any foreign looking fluid on the dipstick too. Right before I took it back for the engine replacement I had this white snotty looking fluid on the dipstick- my dealer had me bring it in right away and said that I could have had a catastrophic engine failure.
    Mine was the first and only (so far) Nox they had that had this issue, but when I told them about this forum on Edmunds and the issues and asked them to please check it out they did and that is when they did the consumption test. Hopefully you have a dealer that is willing to listen and work with you. Good luck and don't accept that this is normal. IT IS NOT!!
    All of the work I had done was under the powertrain warranty.
  • gmcustsvcgmcustsvc Posts: 4,251

    ray80 and duetsu have it correct - we'll need to have you do an oil consumption test with your dealership. If you feel you would like for us to work with you through the process of getting this set up, please don't hesitate to contact us via email at (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • suevensueven Posts: 79
    Hopefully they do not give you the run around....
    This issue is so well know I don't know why they are not being proactive and doing a recall on these vehicles... oh wait - that would cost them too much money! Well - screwing so many customers will cost them more in the long run - as I imagine that everyone in our shoes will make sure to share their story as many times as possible - I plan on being public enemy number 1 - warning people against GM products! Penny wise - pound foolish - but we are talking about a company that needed to be bailed out!!!
  • suevensueven Posts: 79
    Better yet - take the piece of crap back - DO THE RIGHT THING GM!!!!
    It is our tax payers money that kept you employed - and this is how you thank the general public!
  • e2137e2137 Posts: 8
    Dear Sarah, GM Customer Service

    I think it's disgusting that you you are writing on this forum giving people hope that you can actually help anyone here, you have no power to buy these defective cars back, you have no access to anyone who has power to do anything and GM has no intention of doing anything.

    To the unfortunate soles who are about to go through the oil consumption test, here is a glimpse into your future: you will be at your dealer so often they will know your face and name, they already know you car is burning too much oil, GM KNOWS YOUR CAR IS BURNING TOO MUCH OIL AND STILL PUTS YOU THROUGH THIS, GM just quietly released an ECM engine update to change the oil life calculation because they know the car is burning too much oil.

    In the end if you have a really good service department they will fight with GM and make them replace your engine, otherwise they still strap some bandaids on it and Sarah from GM will message you again and say she'll get a district manager on it. Meanwhile Sarah knows a District Manager also has absolutely no power to do anything but offer a free oil change.

    I feel your pain, I went through the same thing, I am lucky to have an awesome service department. My equinox now has a new transmission and new engine and GM was willing to spend more money putting bandaids on the car then the car is actually worth because they don't care, it's the same old GM just with taxpayer money now. Join the revolution, get a sticker that says NEVER BUY A GM AGAIN and drive around with it on your car and tell everyone you know STAY AWAY FROM GM.

    Good luck to all.
  • Third update: This is getting ridiculous!! Dealer kept it overnight to make sure they got the leak fixed this time. All looked ok. Since getting it home, I have to check the oil every 500 Mi or so. It us usually down 3/4 quart but not leaking that I can tell. Also, now there is cream colored sludge buildup in the oil cap and on the end of the dipstick when I check the oil. I have asked GM customer service for help several times in this forum and have not heard a word. I am out of options. Keep taking it to the same dealer that can't seem to get it fixed or take it to a different one and have them try fix the other dealers mistakes.
  • suevensueven Posts: 79
    The other thing to look for is gas in the oil - everytime I checked my oil it reeked of gas - and was discolored after less than 500 miles after an oil change... they did replace the fuel pump on the truck - that was before the new engine.
    You are right - they are spending more money to band-aid these vehicles then they are worth!!!
  • Car being towed as we speak. Funny since it was "fixed" 5 days ago. Hey Sarah at GM customer service, open up a case for me. I want to make sure I have a reference number when consulting an attorney. 4 tows to the dealer in 50k miles is a great way to live. My wife and children love being stranded. Ill accept all reasonable offers including a membership to the jelly of the month club.
  • steverstever Posts: 52,683
    Sorry, no buying or selling in the forums.

    (You got thimbleberry jam?). ;)
  • Sorry, the for sale header was meant as a joke to show my frustration. It's been such a terrible ordeal.
  • steverstever Posts: 52,683
    Yeah, I figured that (but who knows what replies you'll get. :shades: ).

    The jelly of the month club is intriguing.
  • I now have 8000 miles on my new engine so far so good no oil consumption. I also had a new fuel pump at about 50000 My equinox has never stranded me or had to be towed. I now have 100089 miles and I still like my car. My dealer and GM have treated me very good. The car has a few problems but so do a lot of others.
  • suevensueven Posts: 79
    I would take the jelly if they would take this piece of crap back!
    Will be sucking up another car payment soon as my daughter plays club softball and we are often 200 miles from home - no way am I driving Damien that far......
  • suevensueven Posts: 79
    This is the first car that I have ever owned that needed a new engine - which I would not consider normal or a small problem. My dealer has been great - but when purchasing a new car - I did not think I was signing up for one that would need a new engine at 40K miles.....
    Also I purchased this vehicle for the gas mileage - I have never gotten over 18 MPG - so do I feel GM has been good to me - NO
    I am only grateful for my dealer......
    Other cars do have problems - but nothing as major as this - and other car companies do recalls and stand behind their product - not wait til the customer is screwed and then give them the run around before finally replacing their engine.
    At the end of the day it is just poor service.
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