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2010 Chevy Equinox Problems



  • gmcustsvcgmcustsvc Posts: 4,251
    We're sorry that you've encountered so many difficulties with your Equinox and are available to you if you want for us to check into anything further. Please email us at with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • suevensueven Posts: 79
    Really Sarah -
    Please do not give these people hope.....
    I just had a RUDE district specialist hang up on me - Justin at extension 42585.
    My truck does still not run right after the new engine however JUSTIN insists my case in closed and there is no one else I can speak to.
    H said I was provided a solution which was a 2000 credit towards a new GM - I asked for the 2000 towards my lease payments and I would pay the rest just to give this truck back before myself or my kids get killed on the highway....
    I have never been spoken to so rudely in my life - at no point in time was I treated like the customer. No wonder why the company was failing - we should have let them tank the way they are letting the poor consumers rot who purchased this vehicle....
    My lifies mission now is to make sure I tell aas many people as I can this story and other stories I have read on this forum to make sure no others suffer after puchasing a GM product.
  • suevensueven Posts: 79
    Has your new engine solved all the problems. My truck still does not run right - random acceleration and decelleration and they cannot seem to fix the problem...
    GM clearly does not give a crap - and I need a vehicle I can put my kids in - at this point I will not - IT is just not safe.
    My "District specialist" hung up on me yesterday - not sure what else to do - I want to scream every month when I have to make the payment.....
  • I am now following the instructions of my attorneys and recording every conversation I have with GM "Support"...and it seems to make a should advise the peson you call that you are recording the conversation as per your legal righst to do makes most "service" people sit up and take notice...and if the caller is rude again, upload the recording to you tube...

    The "Sarah" at GM is a toal waste of time, these people have no authority, neither do the District reps...

    Good luck and keep those children and yourself safe....
  • duetsuduetsu Posts: 36
    I have about 1000 miles on my new engine and so far so good. Stay on the dealer to make it right - they are your best bet. Contact GM directly - go to the website and find the customer care phone numbers and just keep on them. Good luck - I feel your pain
  • suevensueven Posts: 79
    Calling the dealer again today - I have tried to call GM - i had a case number and all...
    JUSTIN - my district specialist hung up on me yesterday when I would not agree that a 2000 credit for a new GM vehicle was not acceptable as a solution....
    If I did not care about my credit I would stop paying for this truck!
  • llamitiellamitie Posts: 13
    Contact your states attorney general. I did here in NY and its in process of aribtration. Have no idea where it will get me - but it sure feels good that they have to "explain" themselves to someone. I also copied the same packet and sent to Gm directly - the PO box on their website. I did get a GM rep to call me and offer me some lame deal. $2k towards a new car (like I want a new GM car???) or 24k of free oil changes. Yippee. I put $5k down on a new car and got a pile of crap instead and what does the oil change get me? 2 or 3 changes like $400 worth of services. I repsectfully declined the offers and we will see where the attorney general can get me. Suggest you do the same.
  • kynoxkynox Posts: 18
    edited March 2013
    Does everyone know you can go to and file complaints with the National Highway Traffic Safety Admin. ? Currently there are only 101 complaints filed with the gov on the 2010 Equinox. Less than 5 to do with oil consumption. It will take a whole lot more compliants on the issue to get the admin to look at it. I have a 2010 with 36000 miles and have just now had timing chain and tensioner replaced. no oil consumption. Get 31 mpg on trips and 24 around town. I have had no other problems other than a rattle. I am very happy with the auto and the dealership that service`s the car for me. Truedelta is also a website than uses consumer reports to rate reliability issues. They show the 2010 with a average of 3 lemons per 100 cars . so there are some bad cars out there with problems. So the issue is if it is a big enough problem for the Safety Admin. to look into the issue. Using this forum won`t get it done. Sarah , hang in there . You are only doing what you are allowed to do. Thanks
  • suevensueven Posts: 79
    kynox -
    keep a close eye on your vehicle - the oil consumption problems usually start to occur around 30K miles. I had the rattle and that is what started this process - with the dealer first replacing the cam shaft actuators - after rattle did not go away they replaced the timing chain and the cam shaft actuators again. CHeck your oil - mine always smelled like gas so then they replaced the fuel pump - which did not fix the consumption problem so finally the engine gor replaced. THis vehicle was fine for the first 30K miles. I did post to I never received a response.
    Fortuantely I have had a responsive dealer - but at the end of the day - I am paying for a truck that does not run properly and has never gotten the advertised gas mileage.
    Complete disappointment!
  • suevensueven Posts: 79
    I will have to do this....
    The Senior District Specialist called my husband back today....
    Refuse to provide any assistance and when asked for her last name or employee ID number she refused to give it!
    Well EMILY - when I get killed in this truck or one of my kids gets killed - trust me - I will find out your last name and will be holding you amongst all the others who were completely unhelpful personally responsible for any harm caused to my family!
    You are all disgusting!
  • duetsuduetsu Posts: 36
    sueven - you were offered a $2000 credit??? lucky you (totally sarcastic here) - and I mean that only in regards that my lovely and rude and bitchy district specialist Emma would only offer me $500..... but my dealer is working with me and the new engine he put in seems (so far!!) to have fixed the problems I was having....
  • crkyolfrtcrkyolfrt Posts: 2,345
    Try making sure you are not running in ECO mode, to see if that helps with the stalling issue when coming up to a light. GM went to ridiculous lengths in an attempt to get fuel mileage bragging rights with this 4 cylinder. Among many such tech as way too far advanced timing (one of the causes of knock and ping and engine damage) and knew that if they spec'd premium octane gas that no one would buy their crappy product. Also has a system that works in union with the engine and transmission and ECU, and it will lower engine revs when coming to a stop. Yet another gimmicky and poorly designed fuel mileage extender effort. Failed. So try this to at least help isolate the stalling being from other issues. Stalling is a pretty big deal and not taken nearly seriously enough..
  • brad5879brad5879 Posts: 12
    As I posted 3+ mos. ago, we finally traded in the Equinox and took a little bit of a hit to get a 2013 Honda CR-V. So far it's been really nice.

    Anyhow, I got an email a month and a half ago to review the customer service I had when taking in my 2010 Equinox. They haven't updated their records but I felt somewhat bad because I am sure I knwo exactly why someone brought it in for service.

    Shame on GM and Chevrolet and all involved for making peoples lives miserable trying to get this resolved. I can only hope that none of you ever, ever buy a GM car again. I know I won't be.
  • thelma61thelma61 Posts: 8
    why is this message crossed out? I know how you feel, when I started my odyssey, our first thought was to trade it too. But I knew I would be passing on a problem that needed to be resolved by the manufacturer. We took them to the mat, but holy crap - it was a horrendous ordeal and amount of energy expended. Nobody should ever have to go thru that, especially with a brand new vehicle. When my husband first spoke to GM about the issue, the woman he spoke to let on that she had not heard anything about the problems we were having. He told her it was all over the internet (this forum) and she said she didn't care about that. Wonder if she still has a job. She shouldn't.....
  • steverstever Posts: 52,683
    edited March 2013
    Probably clicked the "overstrike" button when posting. (It's the ABC one).
  • suevensueven Posts: 79
    Have been hung up on by so many people at GM corporate I have lsot count....
    I am beyond frustrated.... picked up my car last night and still not right.
    This is a loosing battle.
  • steverstever Posts: 52,683
    You might be able to reach someone via Twitter or through one of the other GM "social" sites.
  • clebo1clebo1 Posts: 78
    :lemon: Pleasse note these vehicle are pieces of Junk which Chevy thinks is a quality vehicle, i have one, 3 sets of say bar links, head7 rear seal gasket.Oil burning,electrical problem,Transmission problem you name it is has had it!!!,all Chevy Equinox or prevbious owners out there who have puchased these lemon, please the only remedy we have is a class action lawswuit against Gm- Chevy division Please call 1-800-222-1020 and lodged all you complaint you have had with this vehicle the Chevy Equinox.hopefully a Class action lawsuit firm out there will see this post and help file a Class Action lawsuits Under the terms of this Vehicle the Chevy-Junk-Onox.GM should be ashamed of themselves for putting a piece of Junk like this on their Auto Line!!!GM wants wants you buy American,but in Good Conscious they have refused to do so!!! Boycott Chevy_GM and their inferior products.Mr. cleveland Ward 18 Crowell St. Dorchester,Ma. 02124
  • clebo1clebo1 Posts: 78
    :lemon: This vehicle is a piece of junk,dump it asap..and engine from factory,Gm knew this. a better engine probably could have been built by a 2 year old@!!
  • smc8888smc8888 Posts: 25
    Just received a letter from Chevrolet about a "customer satisfaction program". Instead of fixing the engine oil consumption problem, they will reprogram the ECU that recommend more frequent oil changes to support engine durability and overall operating costs.
    What a joke, GM is implicitly admitting the wide spread problem and tries to cover it up by forcing more frequent oil changes.
    What a joke.
  • duetsuduetsu Posts: 36
    Sueven - I just got the same letter on Friday, March 8th... and ironically it was dated Feb 1, 2013 and the offer to reprogram the ECU was only good until Feb 28, 2013. Thankfully my awesome dealer did the work when they put the new engine in.... Too bad the letter didn't give a return address as I would have sent the joker who signed the letter a response about the issues with this car....
  • ray80ray80 Posts: 1,650
    smc8888, You are talking about two completely different things. The reprogram has to due with oil change frequencies suggested by the oil life monitor and has nothing to do with and is not intended to address the oil consumption problem some owners are experiencing.
  • nox123nox123 Posts: 76
    This recall is good through February 2015 depending on month you purchased your 2010 Nox. The intent ios to get owners to change oil on a regular schedule or appropriate time; the worn broken down oil will cause internal excessive unnessisary engine wear. being said; the idiot gauge that monitores engine oil life is not a smart way to gauge oil changes in this 4 cyl. or any other engine. Oil changes are cheap and good insurance for your warranty protection.
  • esperinosesperinos Posts: 18
    I believe the letter said Feb 28, 2015. By which time, I will ditch my wife's Nox. I have told her to listen for any abnormal sounds.
  • traciftracif Posts: 4
    I was never sent ANYTHING from Chevy. Nada. They have blacklisted my truck for now. I cant even get Chevy to change the oil. The dealer who was working with me for so long has just been advised by the local GM Rep that there is NOTHING WRONG with my truck and is no longer authorized to work on it. I had to take it to STS for my oil change. ;)

    Cant wait to know the outcome from ALL OF MY PUBLIC OUTBURST!! There is NOTHING I wont do to keep my daughter safe. Nothing. :lemon:
  • wirks4mewirks4me Posts: 7
    edited March 2013
    Hi Folks,

    I have not posted anything here since I traded my 2010 Equinox for a Ford, but I do follow the updates everyday.

    I have been getting emails from GM about my satisfaction with my Equinox...they don't even know, that I don't own it any more!

    Just got my letter today from the "customer satisfaction program" sad that GM is covering up their engine problems with more frequent oil changes, what a joke.

    My question is: Has anyone contacted their US Senators or Congressman concerning this cover-up by GM? Maybe if all of us sent them emails, they would look into this...

    What do you think?
  • reena02reena02 Posts: 3
    i have been reading everyone's posts and i feel sick to my stomach that i made the same mistake! i wish i read this before buying this car but i was really excited that i felt like i got a great deal...a 2010 with only 46,000 miles on it. unfortunately the day we went to pick the car up we been having issues and that was a month ago. first the engine light was on and we brought it to sales person's attention but he said its not a big deal it just got detailed so that could have triggered it and for us to take it for the weekend and if it doesn't go away to bring it back. so as we were driving out my boyfriend told me to park it so he can drive to keep in eye on how the car was when i parked the car started vibrating really bad so we went in to get the sales person and asked if they can at least put it on the machine and tell us what the problem is...the mechanic was there for a good couple of minutes before my boyfriend told them he wants to look at what it says before he erases it and right when we went over to the car the mechanic said that right when he hooked it up it turned off...which we both know that he just erased it! so from day one of purchasing the car i've been feeling horrible about my decision!
    we took the car home and the next day the engine light was on again so we decided to got to advanced (sunday)and have them check it that way we would have known what the issue was before we brought it to the dealer in case they tell us it just turned off again...but for some reason advance's machine didn't go up to 2010 models they still plugged it in...i swear i had planned to take the car in on monday (we bought it fri) and it was on all weekend until monday it turned off so i decided not to take it but the vibrating was sill there. i noticed that it would vibrate/shake more when it was on eco mode so i turned it off but it was still there. so i did my own research on here and on youtube. on youtube it had a thing about the fuel leaking into the oil in the 2010 equinox that it was a defective fuel pump. so i printed that and some of the msgs on here to show them that there is something def something wrong. it was last week that i took the car in and they call me telling me that the fuel pump is defective and that the part will come in tomorrow so i asked for a rental since i had to work the next day they agreed. so before i went to get the car they called me that they got my car fixed and i can pick my car up instead. so when i picked the car up the vibrating is still there i called them the next morning and they said they couldn't look at it to the following week. so the car was back at the dealer this past wednesday and they are telling me nothing is wrong with the car whatever little vibrating its doing is normal...? i told them that i want them to send the car to a chevy dealer so that they can look at it which was sent today and they just called me today saying thats it normal that they drove their other cars with the same engine or whatever and its the is this normal? or should i take it to another chevy dealer plus i have a 3 month warranty through the dealer i bought it from so i dont know if there will be any issues if i had someone else look at it. :confuse:
  • ambs1ambs1 Posts: 1
    The 2010 Equinox was the first car I bought without my parents help. My father wasnt happy about it but still helped me with the paperwork. I've owned it for a little less then a year and now realize PARENTS KNOW BEST! I have had nothing but problems with it. I was sitting at a red light and it just died on me. I took it in to have it looked at and the dealer said they couldnt do anything because the check engine light wasnt on. So I continue to drive it and it continues to die on me. I'm now over 50,000 miles and I'm sure the check engine light will come on now that its out of warranty. I also called GM and they acted like this was the first complaint they ever had reguarding 2010 Equinox. Glad Im not alone! Terrible car!! Wish I listened to my father!!
  • nox123nox123 Posts: 76
    Number # 1 I would suggest letting GM Dealer handle all warrenty work.

    Number # 2 Change engine oil every 4-5K do not go by idiot gauge.

    Number # 3 Add fuel conditioner to fuel every oil change "all engines"

    Number #4 Do not let all the hype on line freak you out "let GM Freak out" and do the warrenty work while in the 100K window for the drive line.

    I have over 50k on my Nox and have experience some of the warrenty related issues with my 2010 4cyl. to date. The "truck" runs fine, gets a respectable 22-28mpg the way i drive and has never broke down or caused me to question its safety.
  • nox123nox123 Posts: 76
    The percentage of disgruntaled owners; leased or owned vehicals is no doubt so low you will never cause any great concern with vehical stalling occasionally, making raspy engine noise or consuming oil is not a national safety concern, that will cause a huge recall...These are warranty matters / issues...Fact is, this newer Equinox "SUV" is one of "Consumer Reports" top rated SUVS for reliability and cost since 2010. This is probably where the dis-satisfied customers should be going to voice their consumer oppinion. Being said, I still own my 2010 Truck and have not experiened any problems getting reasonable repairs made since purchased in October 2010; dealer has always taken care of me and the truck runs fine; raspy but runing fine...Glad I change oil every 3500-4500 miles and have the 100K warranty!
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