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Any Questions for a Car Dealer?



  • hoosierboyhoosierboy Posts: 25
    Thanks, Isell. I have been a lurker and occasional poster on this board for about 5 years. I rarely chime in, but I thought that my experience was a telling example of what causes the ill will at some dealerships, and the pleasant experience (with I would imagine higher profit) at other dealers. I really am curious as to what the "formula" is at the higher end stores? Why do they stay in the biz and make more money?
    All I know is if a fellow salesman would have pulled that on me, we would definitely have had something to talk about when the customer left! :mad:
  • rroyce10rroyce10 Posts: 9,359
    ... ** I have been in sales for 16 years and I would NEVER have made a comment like that within earshot of another salesman's customer!** ...

    Okay guys calm down ........

    I see Bobst point, that's business (very bad business) but that's the flea's that come with the dog ... I also understand Hoosiers point and agree that the idiot shouldn't have opened up his stupid mouth ... that said, you can't get bent everytime someone makes a stupid remark, "keep your eye on the prize" ........ I've been looking for some new digs, so I've been in 4 states with 6 different real estate agents, and if half of these guy's got paid for stupidity, they would be Zillionaires ..l.o.l... ... in the meantime, while they're out arguing in the parking lot about the best "appreciation" neighborhood (which I could care less about) I leave them in the parking lot and make the offer without them ... works for me, plus it saved me 3% ......

    Like my great grand Daddy used to say: Common sense, just isn't common ...................................... ;)

  • denali856denali856 Posts: 118
    rroyce10 says: “…That's why is just good business to ask questions .... lets cut to the chase …”
    So you want to query the customer to see if he might be wasting *your* time before you determine whether it’s worth your time to give him the quote as YOU offered, despite the fact that you put up the link inviting him to ask for a *QUOTE*, not to begin a negotiation process.

    I have a little experience with procurement, and if I put out an RFQ for a piece of equipment or a job and the seller wants to see my financials before even quoting me, there’s NO WAY I’m doing business with that seller. Because by asking to see my financials before quoting me, he’s just tipped his hand (1) that he’s not going to give me his best quote, he’s going to try to get as much as he thinks I can afford off of me; and (2) that he's not really interested in working too hard.

    What’s the thing salespeople say? “Nothing worse than leaving money on the table?” That's why, it seems to me, so many dealerships resist this 'no-negotiation' approach. They want the business of the 'no-negotiation' customer, but they don't want to do business without being able to negotiate.

    So I guess when you put up the ‘REQUEST A QUOTE’ link, that’s not what you mean—you really mean something like ‘MAKE CONTACT WITH A SALESMAN SO HE CAN BEGIN SIZING YOU UP TO FIGURE OUT WHETHER QUOTING YOU IS WORTH HIS TROUBLE.’

    Truth in advertising, that’s all the consumer asks.

    alfox says: “…They want the exposure that the advertising linkage on Edmunds (for example) gives to them, but they don't want to give the quotes….”
    Yep, bait and switch, just like I said.

    Let me ask you guys a question: how hard is it to offer a person a quote? It seems like a very straightforward thing to say, "I can sell that car for this much." But the advent of resources like Edmunds, and 'Internet Sales' departments notwithstanding, dealers--not all, but many, or even most--resist like heck the concept of giving someone a bottom-line best offer. Why is that? I think the answer is simple: many dealerships approach every deal with the SOLE objective being maximizing their profit, with very little if any thought given to working with the customer, trying to figure out what he wants or how he would like to do business.

    My last two vehicles have been bought via the Internet, pre-quoted, no-haggling process. I did not counter-offer the quote, I did not shop a quote from one dealer to another. Financing and trade-in components did not enter the deal; I arranged these matters separately. I accepted the quote, walked into the dealership with a check, and walked out less than an hour later and drove off in my car.

    I found dealers willing to work with me in this manner because it is so much less time-consuming and unstressful, and I will NEVER walk into a dealership and haggle for a car, try to make a deal to a number, play the old 'run back and forth to the sales manager' game again.

    Who wants to do business like that in this day and age? Only someone who doesn't know any better is my view.

    Seems to me that the good dealerships are recognizing that at least part of the market has changed, accepting it, and adopting to it. This is the only sort of dealer I will do business with going forward, and I predict that as time goes on these dealers will thrive and the old type of dealership will lose market share.
  • nortsr1nortsr1 Posts: 1,060
    In the News and Views forum topic "Are Hyundais and Kias still throw-away cars" there is a discussion going on about a lot of Hyundais going through the auctions that are "Dealer buybacks". Can someone please explain to me what is a "Dealer buyback"?
  • Kirstie_HKirstie_H Posts: 11,077
    not to let comments get hostile and/or personal. This discussion *is* called "Questions for a Car Dealer," so remember that most of the responses you'll get are going to be from the car dealer's perspective.

    The conversation about on-line quotes really belongs in our topic titled Dealers Too Busy For OnLine Shoppers, so let's take further discussion about this subject there.


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  • danf1danf1 Posts: 935
    Not really dealer buy backs, but manufacturer buy backs are lemon law cars.
  • denali856denali856 Posts: 118
    My apologies. I didn't realize there was such a forum--I've now checked it out and it's interesting.

    And my apologies if my comments sounded personal/hostile. They were intended to be neither.
  • bobstbobst Posts: 1,783
    "how hard is it to offer a person a quote?"

    Some dealers don't choose to give quotes. It is their choice. That's all there is to it.
  • mikefm58mikefm58 Posts: 2,882
    Thank You, excellent idea.......
  • bobstbobst Posts: 1,783
    Well, Hoosier, there are some nasty people in this world. When you grow up, you will learn how to accept these people without getting upset, and you will be a happier person.

    Besides, I have read several posts about obnoxious sales people at the high end stores, so I don't think it fair to generalize about the low quality of the sales staff at stores that sell cheaper cars.

    We had an obnoxious salesman in the fall of 1972. Since that time, all of the sales people I have dealt with have been nice, most of them very nice. Oh yeah, some tried to cheat me out of some money, but they were nice about it.
  • mikefm58mikefm58 Posts: 2,882
    You have VERY thick skin.......But take it easy on Hoosier
  • jipsterjipster Louisville, KentuckyPosts: 5,670
    Couldn't agree more. Excellent post isell. It took a lot of guts to write the comment about your HS reunion.

    A lot of people seem to think that if someone complains about a negative experience they have with a dealer they are "whining" or "need to grow up".

    Man if someone wants to vent some...let them. Or, scroll on down the highway.
  • hoosierboyhoosierboy Posts: 25
    First you tell me I am whining, and now you are telling me I will understand when I grow up? :surprise: Where do you get the idea that I am some kid hanging out at the computer? I happen to feel that my posts on my experience were relevant to this discussion. I simply stated my experience and observations as to why the sales staff and buying experience were vastly different at different types of stores. I also hoped that the sales people on this board would offer some insight as to why they are different, and what makes the high line sales people stick around and make more money.
    I guess I had a different reaction to the situation then most people who are not in sales would have. As I stated before, I am in sales and have been for some time. The client/salesman relationship is one that you have to build on. Especially in car sales where the potential buyer may be on the lot for a short time, and the sales person is more likely to be a newbie. So, not only did I feel the other salesman chiming in with his comment was inappropriate and unprofessional, it also was unfair to my salesman. My salesman was new, and I could see he was unsure of what to say. That to me was unfair to him as it could have cost him a sale and the commission that went along with it. I know that if my wife was with me (who is not in sales), her reaction would have been different than mine for different reasons. Her reaction would have focused on his inappropriate comment that she would have considered condescending and lewd. She would have been the type of buyer to walk out or go talk to the guy's boss. That type of buyer would have cost the salesman a sale. My reaction focused on his stupid comment and how could another "brother" salesman jeopardize another salespersons bread and butter...
  • isellhondasisellhondas Issaquah WashingtonPosts: 20,225

    Ignore bobst. He's a .....well, nevermind. He's just trying to bait you. That's his style.

    I would think the high end stores ***might*** attract a higher eschelon of salesperson but I'm not sure. I once had a Lexus salesguy ask me "How can you stand to deal with the mooches and invoice buyers that buy Hondas?"

    I think the higher end stores tend to sell VALUE rather than just sell cars as commodity items. I try to do this too but for many customers, all they care about is PRICE...nothing else matters.

    That Lexus guy let me know that they simply don't put up with grinders. They sell value, and know their product inside and out. Discounts are minimal.

    I stay where I am because I know I lack the patience in dealing with upscale buyers. for the most part, I like my customers. I work in a family owned store where they treat me like family. They are upfront and fair with their custotomers.

    That's why I stick around.
  • jlawrence01jlawrence01 Posts: 1,828
    Unfortunately, my job requires me to head into a few dealerships a year. Some are really professional. Some are so bad I wonder how they stay in business.

    Ditto on the salesmen. Some are very knowledgeable on their product and some have to go to the product literature or website to answer the most basic questions.

    You ran into a bad apple. Get over it. His comments have bothered YOU more than losing your sale has bothered them.

    As customer, you have the power as you decide whether or not you are going to spend your hard earned money at a dealership or whether you will walk away.
  • denali856denali856 Posts: 118
    That's fine--then don't put REQUEST A QUOTE buttons on your website or link to things like the Edmunds service. Truth in advertising, like I said.
  • isellhondasisellhondas Issaquah WashingtonPosts: 20,225
    If a dealership advertises " Request a quote" than they should give a quote!
  • robr2robr2 BostonPosts: 8,863
    Request a Quote means exactly that. You can request a quote - it's not a we promise you a quote button!! :) Smile folks, it's Friday.
  • Kirstie_HKirstie_H Posts: 11,077
    Update the e-mail in your profile. It bounced. Thanks.


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  • jayellesevenjayelleseven Posts: 150
    If I was to fax the exact car I wanted (color, trims, options) with the prices I was willing to pay, would a dealership take me more serioulsy, ADDED that I have 25-33% of the payment on hand, down?! Ive been to a BMW dealership and 2 Infiniti. They seem to not take me very seriously, perhaps its because of my age (19) However, I told them I was ready to buy and that I will co-sign with my dad...
  • robr2robr2 BostonPosts: 8,863
    If I was to fax the exact car I wanted (color, trims, options) with the prices I was willing to pay, would a dealership take me more serioulsy, ADDED that I have 25-33% of the payment on hand, down?!

    Nope. It's the same as e-mailing asking for prices. Until you actually step inside the store, you are nothing but vapor-ware for the most part.

    Your age probably is the reason for not taking you seriously. If you are serious and your Dad will co-sign for you, bring him with you. Basically, if you can't buy a car without his signature it makes no sense to shop alone.

    Good luck.
  • denali856denali856 Posts: 118
    Funny. :)
  • danf1danf1 Posts: 935
    Rob is right on this one. Actually a fax is probably less likely to be taken serious than an internet request. At least with an internet request the dealership should have somebody assigned to handle it.

    Have you considered trying to get pre approved before you go to the dealer? If you come in with a pre approval and a large down payment and they still won't take your money, it is time to shop elsewhere. I had a similar problem when buying my last vehicle. I'm not as young as you, but I look young. The BMW dealer that I visited was horrible, but being in the business I cut them some slack because it may have been just the brain dead salesperson I ended up with.
  • typhon1991typhon1991 Posts: 64
    I work at a Chevy Dealer outside Chicago and around 4 years ago I upped a 19 year old kid who said that he was interested in buying a Corvette. This kid didn't even shave everyday yet. He complained that no one would take him seriously at other stores. I sat down with him, answered some questions, built the car he wanted on the computer. The next day, he came back with his dad who cosigned with him he put 25k down and I sold him the car for list. I didn't even have to deliver the car to him because he took the museum delivery option in Bowling Green Ky. So for around 30 minutes worth of work, I made a fantastic commision and his father came in and bought a 50th Anniversay Vette from me a year later. Moral is any good salesman will never judge a book by it's cover. If they don't help you, its their loss.
  • isellhondasisellhondas Issaquah WashingtonPosts: 20,225
    A lot of veterans lose sales by sizing up customers.

    Conversly, a lot of greenpeas will waste an entire busy Saturday by spending too much time with a non buyer.

    For every 100 19 year old unshaven kids looking at a new Corvette, I wonder how many actually buy?

    Still, you never know!
  • benderofbowsbenderofbows Posts: 544
    I'll add another "don't judge a book by its' cover" story

    I worked as a car salesman for three months. Being the "new guy" I was always made to go help people that the other salesmen thought would not be able to buy.

    So one day three shabbily dressed Hispanic men in their mid-30's pulled onto the lot packed in a battered old compact pickup with the name of an out-of-town construction company, "BPR" on the side. They were dirty and covered in paint. The men started to look at a used F-350 Super Duty Diesel 4x4 Crew Cab Long Bed monster we had on the corner. Of course, I was shoved towards them.

    They did not speak very good english; basically all I could get was that one of the men, Bernadino, needed a larger truck. So I let him drive it and when he liked it, took him inside to talk about the price.

    He had $10,000 cash in a bag and said he'd bring the rest (also in cash) back the next day. He was Bernadino Pena Rosendez of BPR Construction.
  • typhon1991typhon1991 Posts: 64
    you are right about wasting time. It was a slow thursday night. It may have turned out different if it was a busy Saturday afternoon. But an experience salesmen can talk to a customer and in 5-10 minutes, have a good idea of what they can or can't do. You just have to spend the time and not ignore them. thas all.
  • isellhondasisellhondas Issaquah WashingtonPosts: 20,225
    That Sales Managers like to tell.

    The "you never know" kind of story.

    In my case, my instincts are usually right on target.

    Yes, an experience salesperson can usually tell after a few minutes if they have a non vs. a serious buyer on their hands but by then, they can be stuck.

    And, even then, they can be wrong.
  • stickguystickguy Posts: 32,411
    You only hear one side of the story (the hobo bought a Ferrari from me side), becasue you never know how many real buyers you drop-kick, if they just go elsewhere to buy.

    It's all about resource allocation. In this case, it's the salesmans time that's the resource. Of course, this brings up a point that I find interesting:

    -what's good for the Salesman vs. what's good for the dealer.

    That is, the salesguy wants to maximize sales per contact, so they profile to (hopefully) increase the odds they make a sale. But, the dealer wants all the sales, even the % of drop-kicks that are legit.

    it actually seems like giving the marginal prospects to the greenpea makes sense. It's a low-cost employee, hopefully generates a few sales, and gives the pea some hard-knocks experieince to cut their teeth on.

    isn't that why some places seem to be overrun by salespeople? Throw enough on the wall, and hope some stick?

    2019 Acura TLX A-spec 4 cyl. (mine), and 2013 Acura RDX AWD (wife's)

  • danf1danf1 Posts: 935
    That and the fact that at most stores salespeople are a free comodity. They work strictly commission so there isn't much expense outside of benefits. If they don't sell cars they don't make any money and won't continue to work in most cases.
This discussion has been closed.