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Kia Sorento Real World MPG



  • cmunizcmuniz Posts: 604
    I just tried doing that and after entering the data several times it estimated the reimbursement to be $0.08 (I hope that is per mile) and then gave me a server error so I could not complete the registration. I'll try again some other time, but it doesn't look promising. Hopefully the dealer can help.
  • I just rechecked the site ( and completed the initial and current mileage. It estimated $30 for 4200 miles.
  • lanshilanshi Posts: 22
    I have almost 32000 and mine said 214.77 and that equals to .01 a mile. I thought it would be more but it isn't. I guess I should say thank you but I still feel ripped off by my salesman and service manager. That just doesn't cut it. Sad to say. :confuse: Still think you are better off to trade it in on something better.
  • steverstever Posts: 52,572
    Here's another way to vent:

    A reporter would like to speak to Hyundai and Kia owners who agree or disagree with the latest controversy over MPG. If you own a Hyundai or a Kia and would like to speak to a reporter about your experience with your car's fuel economy, please send your daytime and evening contact info to no later than Tuesday, November 6, 2012 at 8 a.m. PT/11 a.m. ET.
  • cmunizcmuniz Posts: 604
    Just tried it again this am and it worked fine this time. For 13,136 miles I'm getting $86.36 in Texas.
  • lanshilanshi Posts: 22
    I got an email that states that I will be getting another on instructions about the debit card and the fact that I will need to go to local dealer. Has anyone got that information yet? :confuse:
  • I will tell you that I think the new MPG calculations are way off. Most Sorento owners on blogs are getting 22 MPG avg and Kia only adjusted the Sorento down by 2 MPGs. The Sorento should easily get the same adjustment of 6MPGs like then Souls. My daughter and I bought the Sorento and Soul this year and have been complaining to the dealer about the MPG from the first month of ownership.

    In Calif where gas is $4 per gal on avg I commute 18k per year (80Highway/20City) if they reimbursed me based upon 6mi off in MPG as it is I should get approx $600 not the $100+ at 2mi off. I am only getting 22MPG avg when I should be getting at least 28 MPG avg based upon the original 32 MPG sales pitch.

    I am curious do you agree with the amount they say that you qualify for??

    And to make matters worse the MPG gauge in both the Sorento's and Soul's off by 10 - 20%. This also is a misrepresentation to consumers. Therefore, if drivers simply rely only on the vehicles MPG gauge and not calcuate their fuel consumption vs miles they will not fully realize the severity of the error in misrepresentation by the manufacturer.

    As a long time Kia owner family (4 Kias in the house) I am extremely disappointed and feel duped!
  • Fully agree that the dash meter should also be fixed it is just another misrepresentation and should be an easy fix with software update! I also feel they should have to validate fully their new MPG estimates because a 2mi MPG adjustment down for the Sorento GDI is wrong. It is more like 6 mi adjustment is needed like the Soul. :mad:
  • I would not take any Money from Kia because you basically signing a waiver saying your ok with it.
  • Not exactly true. By accepting this you do not give up your right to pursue legal action. At least this is what I understand it to be. If anyone else has any other info on this please let us know.
  • First off, thank you for all of your honest, valuable feedback. We hear each and every one of you.

    We deeply regret these errors and sincerely apologize to our valued customers. Rest assured, that we are working our hardest & fastest to reach those affected and make things right. You all are most important to us! We understand that fuel economy is one of the considerations that can play a role in many car-buying decisions.

    As you know, we're offering a reimbursement program to affected owners to ensure fair and efficient compensation for any additional fuel costs associated with the MPG rating changes. You get learn more, and get started here: Also, you can contact us for specific information and help at the Kia Fuel Economy Ratings Adjustment Program Center at 855.912.5648.

    We look forward to helping you, and appreciate your honesty, patience, and continued support. Thanks!!

    Kia Motors America
  • My Kia was great at first - then as you, my millage was not where they promised - THEN the salesperson told me I was driving it wrong, and "you need to break it in".. I am trying to talk to others who were told that. Does this Forum let people DD? mike at sysdisrupt Dot com :mad:
  • ive seen many say that ave mpg reading is off so i tested mine. it automatically resets at every fill up so cant keep running total. after 3 tanks each tank read on dash about 2 percent better than what i calculated. my odometer is off by 2 percent so accounting for that it was exactly on. three tank average was 22.9 mpg in 50/50 driving and it is a little cold here. think my 2011 was rated 20/26 so it is pretty much in the middle.
  • I have just finished testing the MPG of our 2013 Kia Sorento with the 2.4L GDI. It's not good. The dash reported MPG is off by 11%!!

    Before we got the TSB idle fix, we were getting a dash reported MPG of around 20mpg. Since the fix, the dash has consistently been reporting about ~18mpg.

    So I decided to actually measure the MPG using the fill-up method. Turns out we are getting only 15.7mpg.

    What is mind boggling, is that we drive so that the ECO mode light is virtually always on. Starting from lights very slow, no drastic acceleration, all of that.

    This is our second Kia, and I can say with certainty that we will never buy a Kia again.
  • lanshilanshi Posts: 22
    At least they have admitted to being wrong on the mpg and refunding money back but it still doesn't help us with the long term of getting poor gas mileage. I love the Sorento but the mpg just stinks. Will probably trade it in for something more resonable. Good luck on yours :mad:
  • I like you love my Sorento but hate the mpg. I feel like I was mislead and will fight Kia for better compensation than 1-2mpg they claim as their error on the Sorento's mpg. I usually get about 22mpg combined with 85% highway, this is based on actual miles driven and fuel consumed not the dash mpg. The dash mpg usually shows 26mpg (off by 10-20% from actual) which I think is just more misinformation for consumers. I just bought my car in Aug 2012 I have considered trading it in as well fairly soon, but in the end I refuse to take the hit for Kia's misrepresentation. Fessing up to the mistake and then not fairly making it right is still wrong. I plan to fight for truthful compensation for what I told the car would provide, or fight to have Kia by back the car and make me whole. Bait and switch is not fair business practice and should not be allowed in any means. I do not believe this is over for Kia and Hyndai there will be many class actions coming up. I already know of 2 in states other than mine. I am looking for one in California to consider joining.
  • i spoke with the epa and they told me that they are just starting their investigation and that I should file my complaint with them....they are looking at these complaints seriously. The more consumers complain the more info they have HAVE YOUR VIN #

    Please contact EPA
  • marilyn17marilyn17 Posts: 8
    edited November 2012
    I originally posted on this site for a class action and another posted reminding me that class actions do little for us being hurt. Look at the Honda deal. We're screwed.
    I have a kia service department attempting to fix the MPG issue. I started complaining 1 month after purchase. I am praying they can do something. I love the car but cannot afford to drive it (reimbursement is a joke for my mpg). Just want it fixed.....Not sure what to do if they can't take care of it. Resale value?? Everyone would be happy if they just fixed our friggin cars!

    A kia corporate case manager was suppose to call me 11 days ago...Never got a call.
    trying to get hold of them with no luck.
  • I hear your pain. I have been writing on this board as well as others about the terrible mpg on my 2012 sorrento for well over a year. I even wrote the president of KIA on two separate occasions. The first reply from them was a glossy brochure on how to drive for better mileage...I mailed it back to him with a few kind words.
    My thoughts on the class action suit like Honda is that the lawyers are the ones that make out and the complaintents get screwed (again). I too wish KIA would buy me out and make me whole. If you know of that avenue I would be really interested in that approach.
    Good Luck
  • lanshilanshi Posts: 22
    I have talked to the service manager at Kia Rockwall TX, and they can't do anything to make the Sorento get better gas mileage. It is what it is and we are going to have to live with it. I have emailed the EPA about this and hopefully they will make Kia do more for the consumer. I too would like Class Action but really the lawyers are going to do good not the consumer. I too am thinking about trading my Sorento in on something better as I hate to drive a Kia now. I feel like I have been robbed, I get 26 mpg and I drive 128 miles a day so the pennies they are giving us is nothing. We just have to keep fighting. :mad:
  • If you live in California you do not need to join any class actions. California has a strong and fairly enforced lemon law, that can force a dealer to repurchase your car, less an amount for usage. Research the law, it is simple and straightforward. One caveat, you must make lemon law claim before 15k miles. Return the car to the dealer for service for poor gas mileage. I use the MPG calculator on, save your receipts. You can file a lemon law claim after 5 service calls without the problem being fixed. Don't let them BS you about breakin.

    Good luck.
  • lanshilanshi Posts: 22
    Anyone aware of a class action suit in Texas or can you join in other states?
  • I agree! I called and asked KIA to buy back my vehicle and I've got a claim number, I was told someone would get back to me...that was 11/7 and still nothing. I am located in FL. Keep me posted on the class action.
  • Yup - I am using Brett Weaver in San Diego - and he is right on top of this and has been since the very beginning. for his data - Just ask him about his retired Texas Judge for any Texas matter. :mad:
  • Went through the same situation for 5 months before I took a loss and traded my Sorento in on a new Accord. Cost me $5k, which still stings, but I couldn't afford the fuel efficiency with the amount of miles I drive every day/week/year! I was getting less than 25mpg at a consistent 67mph. I tracked this on paper for the time I had the car. Started complaining at 2-weeks. Customer Service did NOTHING. Even laughed at me at one point.

    Started filling out the KIA Reimbursement Application today. For 18k miles, they are only offering me an ESTIMATED $131.14. I'd love to fight it, but then I read this: s-lemon-law-lawyer

    If your a lawyer, or working with one in Ohio, let me know. I don't need $130 bucks so bad I can't wait!
  • steverstever Posts: 52,572
    edited November 2012
    Excellent advice from the Jalopnik person interviewed I'm afraid.

    Two years from now you may get a coupon in the mail for $500 off a new Sorento.

    A case in which the only winners are lawyers (MSNBC)
  • Yes,
    I'm going to see what I can do here in California; we have the 2012 4 cyl. and it's getting around 12 mpg in town and around 16 to 18 on the highway. I've already taken it in to Kia and the service manager acknowledged some, like mine, were getting 10 mpg LESS than stated! Kia wants to make it 'all good' by issuing the 'gas debit card' but that's missing the whole point as to why we bought this car in the first place. Also, it will be hard to get a decent price if we decide to sell it. It's a 4 cyl. that gets worse mileage than my old Dodge pickup truck.
    I'm going to file a claim with the state attorney general today.
  • I have sent them a letter stating my decision to start the lemon law issue re: the vechicle in Ma. Have not heard back yet also have not heard anything on the debit card issue. doing the math when I brought my car into be certified for the mileage I had about 9200 miles on the vechicle and was told I was going to get a card for about $62.00 that works out to be .006 cents per mile ??????
  • lanshilanshi Posts: 22
    Well I got my debit card today, for your inconvience you can't use it at the pump you have to go in to a clerk. It says debit on it but no pin # so they tell you you have to say credit why then the debit. Had one of those from an electric company and it never did work. For 32351 miles in TX I got 215.16 and part of that is the 15% premium so needless to say they didn't give you the right amount based on the gas prices of 3.95 in the summer. This really is a crock, am so looking to get out of the KIA name. Hate to promote it. I had a person today at the grocery store ask me about the KIA I told her love the SUV but wouldn't buy one. I think I have told everyone I know about the same thing. :mad:
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