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Has anyone had any luck or have any feedback on this company that rebuilds these original parts?
Rosie, check out the link I posted above your post. Gruven makes their own motors to replace the crappy ones GM has been using. Pretty inexpensive when you compare it to the dealer prices.
Again, please visit this thread
See this thread for the repair. GM is not going to solve this issue.
Then click on the picture of the Tahoe. You will see the method used to repair these FAULTY actuators. The GM trolls on here are NOT going to do anything other than run you around.
If the truck is out of warranty, its completely up to whatever GM dealer you take your truck to. There is no need to "contact" social media @ GM. They are merely hired trolls who are on all the GM forums, running customers around in circles.
If you want to see if GM will fix it, go to a dealer and ask. I can already tell you, you are wasting your time if out of warranty. Click the link above, do the repair, and be done with the issue once and forall.
Even if GM did somehow replace your door locks free, they would just break again in short order because their door lock units are very poor quality.
PS - Amber, tell Marry Barra the internet is still plugged in and working. Her strategy to "handle this" isnt working out too well.
FYI -- you might need to copy/paste the whole link into your browser.
I've had my 2 back door handles break 3 times now and this time I had to replace it out of pocket...$266...but they didn't fix the actuator that has also broken 3 times now...I've owned my '08 tahoe LTZ from start...and had 2 dealerships replace them previously thru warranty but not any more. So I'm actually extremely upset that it hasn't been recalled and now I will have to pay out of pocket again for this. PLEASE if anyone has a good link that works for a recall..or for a CS rep that is willing to work with us on this matter I'd appreciate it. But in the meantime I'm looking to replace this myself. Sadly because it is Limited Edition and NOT that many made they don't care to recall the chrome back doors nor the actuator. But if I missed something and they are willing to fix it under recall...please let me know. (I have low mileage still but it's been 6 yrs so ofc it's out of warranty)
We are sorry to hear of the repeat concerns you've experienced with your door handles on your 2008 Chevrolet Tahoe. We'd be happy to check your VIN for any recalls or service announcements and see what we can do for you. Please reach out to me with your contact information, VIN and mileage via email at firstname.lastname@example.org. I look forward to hearing from you!
GM Customer Care
Wow... I had no idea this huge problem even existed until... I googled it and it took me about 20 seconds to catch on. HOUSTON we've got a problem and it ain't goin away any time soon. Add me to the list of LOCKED Tahoes! 2006 ~ How unfortunate for me that I have the model that has NO key entry NOR an inside handle on the back hatch! It's permanently LOCKED SHUT until I get this thing figured out. Now mind you I spent the better part of yesterday reading all of these comments from these fine people that keep GM in business. And I've also read up on all the fixes... I get it! What I don't get is... why do I see a lot of proud Chevy owners being let down. I am a THIRD GENERATION CHEVY LOVER! My Grandfather was an accountant for GM auto parts manufacturing and my father worked his entire adult LIFE at AC Spark plug! DORT HWY FLINT MICHIGAN! So CHEVY you've got a bunch of supporters out here. It's the very people on this blog~ that have purchased what you've dedicated your lives to manufacturing. I am a lifetime Chevy owner. When you grow up around em they grow on you and that doesn't just "go away". But what WILL make your customer base "go away" is when you don't stand behind your product and support your customers, especially when they come at you by the thousands with the identicle problem. I don't care if the repair shops are whining about losing money on this EASY FIX. I invested 1/2 a house to buy it!!!! But to ask your customers to pay hundreds or in my case nearly a thousand dollars to fix a piece of broken plastic that's buried deep inside the vehicle door - WHICH by the way I can't get to because the hatch is closed! Don't forget 85% of your business comes by word of mouth> I had 10 people gawking at this thing with no option for manual entry and they were literally scratching their heads and laughing. These are all my neighbors... asking what the heck happened to the Chevy Brain. I don't think you've got a bunch of whiners out here saying oh poor me... I've got a real problem with that hatch being frozen shut and it's NO easy fix for me. The majority of us bought the Tahoe Brand NEW. Our incomes out here in consumer land haven't quadrupled like the cost of cars and mortgages have. That's a big chunk of money. Sparing you my life story ~ MY DAD TAUGHT ME WELL! He always had a Chevy and tinkered and fixed them himself because he wasn't gonna waste money and most everything was something he could handle. I owned my 1969 Chevy Malibu for 17 YEARS til I bent some rods and I rebuilt the engine in my own driveway in 8 weeks and guess what... I was back on the road, not a thing on that car was different, except the new dual exhaust. She was back to being my ole Chevy. I was proud! I couldn't get through an intersection in this city without people offering to buy it or begging me to trade! WHY???? Because it's a CHEVY! So do we really think these people on this blog are NOT the CORE of your business? AND FUTURE? I don't like other people touching my vehicles... 3 out of five are either gonna mess something else up, do a 1/2 bleep job because nobody is really watching them or they charge you for things they don't do, pocket your money and laugh at you as you drive off . Already had that happen at the good buddies down at the Chevrolet repair shop... swore I'd never go there again. And here I am. You have no idea how frustrating this is. I'm embarrassed for Chevy. Not happy about this at all. Not happy about what I've seen on your own forum! Do you know how many people would come back and stand up for your name if you stood up for them and made things right? Things just aren't the way they used to be and it's a darn shame. Priorities are all backwards. Yes, I know... you're sorry and I can send an email with my vin# etc. etc.
just bought a used 2008 suburban with 84K miles on it "as is" from a metropolitan ford in Minneapolis (a grossman dealership which sits next door to another grossman dealership, suburban chevrolet). the cruise control worked intermittently - salesperson pushed through that one with me but i was able to fix it with a google search, $12 part and a little elbow grease. also, the door lock actuators on front and rear passenger-side doors are bad as well. (didn't catch it when i did the test drive). my research indicates the dealerships are charging about $400 to replace each actuator, the part is $125. i did get a good deal on the vehicle (as long as nothing else is wrong with it) but it seams the consistent failure of the door lock actuators warrants a recall or class action lawsuit, especially for those who purchased their vehicles new.
my second point is that the "as is" purchase allowances for auto dealers totally serve the auto industry/auto dealership at the expense of consumers. state's attorneys general offices need to revisit this across the country.
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