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GMC Acadia Engine Problems
derekrowe01
Member Posts: 6
in GMC
Lets start from the beginning....
We purchased our '09 Acadia March 9th 2009
Two weeks after we got the car, I parked in the driveway. I left the keys in the ignition... not a big deal. As i was walking to the house, the Acadia beeped.. it locked itself, keys and all.
On December 31 we went to leave our house after the car had set for about 3 days. It was DEAD. nothing.. not even a glow of a dome light. We jump it and took it to the dealer the next day. No problem found
It died again on January 21 and we jumped it.. we didn't take it to the dealer simply cause they didnt find anything the time before.
We went to leave our house again on February 22 and it was DEAD. Once again it had been sitting for 3 days prior. We had it towed to the dealer while still dead. They had it for a week as we drove a little base model Vibe. The found NOTHING!
NOW FOR THE GOOD PART:
I was running into town last night (a 5 mile trip). I got on the on ramp for the highway. I got about 3/4 down the ramp and BOOM! In my rear view mirror all i could see was parts flying, oil, and smoke. Oh ya defiantly threw a rod through the side of the engine!
We purchased our '09 Acadia March 9th 2009
Two weeks after we got the car, I parked in the driveway. I left the keys in the ignition... not a big deal. As i was walking to the house, the Acadia beeped.. it locked itself, keys and all.
On December 31 we went to leave our house after the car had set for about 3 days. It was DEAD. nothing.. not even a glow of a dome light. We jump it and took it to the dealer the next day. No problem found
It died again on January 21 and we jumped it.. we didn't take it to the dealer simply cause they didnt find anything the time before.
We went to leave our house again on February 22 and it was DEAD. Once again it had been sitting for 3 days prior. We had it towed to the dealer while still dead. They had it for a week as we drove a little base model Vibe. The found NOTHING!
NOW FOR THE GOOD PART:
I was running into town last night (a 5 mile trip). I got on the on ramp for the highway. I got about 3/4 down the ramp and BOOM! In my rear view mirror all i could see was parts flying, oil, and smoke. Oh ya defiantly threw a rod through the side of the engine!
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Comments
I am from GM Customer Service. I apologize that you are experiencing concerns with your vehicle. Can you please email me with more information so I can look into this situation further? Thank you,
Mariah GM Customer Service
Pls advise me ASAP..
My advise to anyone is to stay away from GM cars. This is our 3rd and last. All have had problems and we kept trading hoping to get a good one....not so. Stick to the well built foreign cars.
Do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
Thank you and have a great weekend!
Caron, GM Customer Service
If you are having similar problems to this....hire a good attorney. Spending $500 for an attorney is certainly cheaper than $6000 for a new engine....and NEVER buy another GM product....unless you like wasting your money. Oh and by the way, GM headquarters where we have a case file....was of absolutely no use. They told us it was a dealer decision!
I am interested if your attorney addressed the issue with the dealership or GM directly, also, would your attorney be interested in more business? I would gladly hire them - as it seems like our cases are truly identical. Thanks
can you say which brand of oil filter failed?
The dealer took many photos of the blockage, and it looks to be part of the bypass washer from the filter - the new filter design doesn't contain those washers.
The oil filter manufacturer has not confirmed in writing it was a piece of the bypass washer from their filter. We are still working directly with the oil manufacturer to get a response. The challenge is that they are not responding to our follow up calls, and we won't even get a response regarding a timeline for their review.
GM customer service is no help, they were not even willing (and said they couldn't) get me the oil filter specifications for the Acadia. How could GM not know the size and specs for an oil filter needed for their own make?? I was on the phone with GM customer service one night for 2 hours and only talked for 15 minutes, the rest of the time I was on hold or was transferred to surveys and to people in wrong areas that couldn't help me. Also, they staff the phone lines with people in Argentina, so if you want a U.S based person, you must request.
Regards,
Sarah
GM Customer Service
So yes, I would appreciate any information you can provide me with as I am going on another week without my vehicle. Thank you.
I am currently showing that the case has been closed, but will certainly reopen it and alert your agent that you are, as I understand, at the dealership with your Acadia being looked at.
Thank you for your patience, and I apologize for slow communication on our part.
All the best,
Sarah
GM Customer Service
Sarah
GM Customer Service
Thanks for giving me the chance to look into this. My supervisor has looked through your current case, and has asked for me to take ownership of your case so that I can send it to your district specialist. They should be in contact with you by phone at some point over the next few business days - if you don't hear from them, please let me know.
I appreciate your patience, and truly hope we can get this resolved,
Sarah
GM Customer Service
Debbie Parobek
I am so sorry to hear about this situation with your new Acadia! I noticed that you are using kilometers as your unit of measure, and am supposing that you are Canadian? Have you contacted GM of Canada yet about this issue? They can be reached at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
Regards,
Sarah
GM Customer Service
Funny, I just got a letter last week from GMC telling me that my vehicle had an issue with the timing chain, engine control module, and the oil life monitor. Guess I should have gotten there a few days sooner? Now dealership says new motor and labor will be over $9000!
I have already had the transmission and the entire air conditioning system replaced, so why shouldn't the engine die too?
:lemon: Cary
I'll try to keep an eye on it, but please let me know if there was anything I can pass along to your agent in the meantime.
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
I'm glad to hear that everything worked out in the end for you! Hope that the repair process goes well!
Best,
Sarah
GM Customer Service
Sarah, GM Customer Service
We were just out of warranty, and so opened a case with GM customer service. Case Number
71-1137491362.
Regional GM Manager went to dealership to inspect the engine and told us we had missed one oil change and the engine was too sludged up for them to do anything for us.
We then had a GM Technician from another dealership inspect the engine and he told us it was clean. Don't know where to turn next, but feels like we are being taken advantage of as others have been on this forum.
GM needs to step up and resolve these issues.
Apparently the engine went out. 108,000 miles, and 6 months over the warranty. So I thought that GM may work with me a bit to keep me a customer, I guessed wrong. They closed the case and are going to do nothing. Basically saying pound sand.
Thanks.
Oh did I mention that at 82,000 miles the whole engine was torn apart to replace the transmission, and timing chain, guess that would have nothing to do with the fact that my engine became a pile of steaming poop. :mad:
Perhaps I can get some satisfaction when they get the class action suite going for the 2007 Acadia. What a total lemon. :lemon:
Hello Ford, and Chrysler, goodbye GM. I will still hold true to american car companies, but the list just got shorter.
A week later it wouldn't start when I got in it after work, called the shoppe, they took it over the weekend and again said that nothing was wrong with it. Then after work on this past Friday, it stalled while I was driving again! This is getting frustrating!
Just a side note, we have never let the vehicle run out of gas! That is what they thought at first!
Correct me if I'm wrong - I see that you used the English spelling of shop (shoppe) - are you writing from outside of the US? I only ask to see if I will be able to offer our assistance or if I will need to refer you elsewhere.
Sarah, GM Customer Service
jpf-thanks for the info, I will look into it!
Good to know! If you needed to contact customer service for your region, GM of Canada can be reached at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
Sarah, GM Customer Service
Is there really a class action suit? Can you link any info here please??
thanks!