Lexus RX 400h Interior & Passenger Comfort Questions

in Lexus
Since last year, my '07 RX 400 has had rear power door issues. Sometimes it would start to open just to reclose after cracking open. I would have to try at least three times to get it to operate and open. Last week I was trying to power close it and it started down and stopped, reversed and went to full open 3 times.. Again I tried and the same thing. I finally had to close it manually.
I went to the dealer and complained about the door. They lubed it and of course it operated normaly as soon as I went into the shop(Murphy's Law?).
After I left, the door started acting up again and I called the dealer and said the motor was weak and all it took was one finger to stop the door and reverse it. Much too sensitive.
Interestingly, while I had the loaner RX I tested the rear door myself. It took one hand and almost 20 pounds of force to stop the door and get it to reverse. Aha! I mentioned this disparity to my service guy and he then told me there was a silent recall on 2006 RX door motors and since I had an early '07 I may have gotten a defective motor assembly as well. Long story short, they replaced the door mechanism($1000 fix) under warranty. Works as it should now.
Final point: Even if your '06-'07 RX is out of warranty this should be covered. It's a silent recall.
Regards,
Luke
I went to the dealer and complained about the door. They lubed it and of course it operated normaly as soon as I went into the shop(Murphy's Law?).
After I left, the door started acting up again and I called the dealer and said the motor was weak and all it took was one finger to stop the door and reverse it. Much too sensitive.
Interestingly, while I had the loaner RX I tested the rear door myself. It took one hand and almost 20 pounds of force to stop the door and get it to reverse. Aha! I mentioned this disparity to my service guy and he then told me there was a silent recall on 2006 RX door motors and since I had an early '07 I may have gotten a defective motor assembly as well. Long story short, they replaced the door mechanism($1000 fix) under warranty. Works as it should now.
Final point: Even if your '06-'07 RX is out of warranty this should be covered. It's a silent recall.
Regards,
Luke
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