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I know this thread is old but I am sitting in my dealership at Brian Harris BMW in Baton Rouge. The jerkiness of the car and the slow starts are annoying for such a "well-made" expensive machine. I hope they correct the transmission problem and do not try and get me to pay for it. I was told that I may have to pay even though the preowned car was purchased just two days ago. Hoping for the best as I sit here. Will update after I hear back from the service department.
Car needs a 350 dollar part. I asked if they were going to cover it and he said "we're going to try and help you" - part takes three days to arrive. I will continue to edit before posting my final commentary.
I have had NO RESPONSE so far from "customer service". I have nitrogen filled tires. I receive a monthly email from the dealer reminding me to bring the car in for a tire check. The last time I was told to ignore the email and just check the tires every 6 months. I asked them to check the tires anyway since I was already there and they refused. The Dealer is hopeless. (Irvine BMW, Irvine, Calif.) I will give customer service more time to give me the courtesy of a response. If there are enough unhappy customers, perhaps we should consider legal action.
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