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Can't open liftgate lock on 2004 Explorer

jadahadajadahada Posts: 2
edited August 2014 in Ford
The backdoor liftgate lock on my 2004 Explorer will not disengage when I squeeze the handle.
I can hear the solenoid click , but the door remains locked and will not move.
The door is stuck in the closed position, so I can't remove large items that I have in the rear of the vehicle.
How can I get the door open, and what can I do to fix it and prevent this from recurring?


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