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How Would You Improve the Car-Buying Experience?



  • cdnpinheadcdnpinhead Forest Lakes, AZPosts: 4,141
    edited October 2013
    a facility that deals in used cars and also has a few new cars for a given manufacturer that can be test-driven. Hmmm . . . we could be much of the way there. The only missing piece is how to finance deadbeats and/or people who want to drive more than they can afford.

    Either way, there are ways to get this done, but the dealer cabal will be dragged kicking and screaming into this model, which could save thousands on every transaction.

    How do you think the palaces are paid for in which cars are sold today?

    It's not the tooth fairy.
  • fintailfintail Posts: 42,924
    It's a cool idea. That facility however...sounds like...a dealership ;) Maybe the small town type where you look at a car and place an order. I bet it worked that way in some areas way back when.

    I don't see it changing, it's this way everywhere. The cabal has too much lobbying power, and an efficient solution might not exist.

    I've seen dealerships in Europe that blow away any I have seen here. Some dealerships in the olden days were pretty fancy too.
  • MichaellMichaell ColoradoPosts: 65,300
    Some dealers get this. Back in 1986, my wife was in the market for a family car, but with two small kids and a job, it was hard for her to get to a dealership to look at / test drive anything.

    The local Ford store brought a Tempo to her house (this was before I knew her) to test drive, then came back after she decided to purchase and the entire transaction took place at her kitchen table.

    I suppose this is why she was a Ford girl for many years, even after I met her. She had the Tempo when we met (10 years and 96K miles), then an Escort, Expedition, Explorer and Focus.


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  • fintailfintail Posts: 42,924
    I'd like to think some dealers offer setups like that, but maybe they really want to get people on the lot to apply pressure and upsell. The buyer has control in their own home, not so much at a dealership. Neat kind of old fashioned scheme though, I imagine it being that way maybe before the 50s.
  • steverstever Posts: 52,683
    "It doesn’t mean we are going to try and bypass our dealers, but why not in this tech-savvy culture we have, this economy we have, (allow) the millennial to come in and ... sign and go,’ ” Akerson told analysts, referring to those generally younger than 30.

    In many cases, buyers know what model and options they want, if it’s available on the lot in the color they want and have a price on the car before entering a dealership."

    Akerson wants GM to sell vehicles online (Detroit News)
  • audia8qaudia8q Posts: 3,138
    We see folks come into the showroom and list an exact car, options and color, tell us they have researched everything online for 3 month.

    A couple hours later they drive out of the dealership in a totally different vehicle with less options and different color. The internet provides tremendous information but until you sit in the seat, feel the drive, touch the options and see the color that looked totally different on the internet all the research in the world doesn't mean that much.

    This isn't a rare occurance like spotting a UFO it happens every single day and its more the norm that not.

    We had a guy trade in a 2013 Optima with 500 miles this week becuase he purchased it basically entirely online and didn't want to spend time looking at cars in person. After having it a few days he realized the Optima wasn't the car for him. He didn't mildly dislike the car he hated it. He ended up driving 4 cars, multiple times before selecting the new car. He won't make that multi thousand dollar mistake again.
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