2013 GMC Sierra 1500 with 800 Miles Leaking Like a Sieve
bigman55434
Member Posts: 22
Now that I traded in my highly problematic 2011 Sierra 1500 that I had fun bashing in the very long transmission thread, I got a new 2013 Sierra 1500. Of course the dealer was lazy and did not do the Pre Delivery Inspection AGAIN. They confirmed they did not do it. For the last 2-3 weeks, I have been seeing drips on my driveway and garage. I ignored them, thinking they were from the A/C unit condensation. Well, I took a closer look, and it's gear oil. And it's coming out more profusely now. I crawled under the truck, and low and behold the passenger side output shaft seal is leaking like a sieve. My truck had over 100 miles on it when I took delivery of it. Had the dealer bothered to do their damn job, they likely would have spotted this prior to delivery. Instead, they wasted my time AGAIN, and I am going to make an example out of them. Plus, the drivers door trim panel on the inside squeaks like hell. Where is the quality control, GM????
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I'm sorry to hear about the issues with your Sierra and can understand your frustrations. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header. Look forward to hearing from you.
Crystal L-GM Customer Care
Sounds like you are trolling GM message boards for no reason. Go troll elsewhere. And FYI, GM built the damn vehicles, not my dealer. GM dealers are stuck abiding by GM's rules when it comes to warranty repairs. Of course, you knew that, since you're such a smart guy. Anyway, the dealer definitely bears some responsibility for not catching my latest issue during the PDI, which they did not do. After the dealer rolled out the red carpet for me on my latest service visit, they were quite embarrassed to tell me what the actual problem was. Yes, the output shaft seal was leaking. When the dealer removed the output shaft from the transfer case to the front diff, they noticed a ton of play at the transfer case. Upon closer inspection and disassembly, it appears that the idiots that built the transfer case LEFT OUT THE BEARING FOR THE OUTPUT SHAFT. Due to the massive amount of play, it took out the seals as well. Now they are in the process of replacing the transfer case housing, output shaft, seals, and who knows what other parts. WAY TO GO, GM!!!!! I can't wait to see all the details on the repair order when I get the truck back this week.
I am Crystal and I am working with Sarah. I am sorry to hear that you have not received your parts yet. Can you please resend your email. I have looked in the incoming emails and I do not see one from you. Please put "Attn Crystal" in the subject header. Look forward to hearing from you.
Crystal L- GM Customer Care
This is true. Mopar dont belong in gm theads
They found the problem
Im glad that your truck is getting fixed. The only thing that has happened to my 2013 Chevy truck. Is the first oil change they put in 12 qts of oil. It only takes 6 qts. This happened at the local dealer ship Superior Chevy Conway AR. Yes I drove it like that. Had no idea of too much oil in engine. Tell I seen smoke ( a lot of smoke ) coming out tail pipe. Long story short GM told me I had Roadside if it breaks down. The truck smokes at startup only 7000 miles on it.
good