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Mazda5 Doors & Locks



  • "Yes indeed... Mazda Call Centers collect information and then do research based on trends. If there is substantial information Mazda can pinpoint which lots are the ones with the defect and focus the scope for the fix..."

    Thanks for the follow up post. I now understand your point and hadn't considered it that way before.

    I wonder if email to Mazda would be more efficient but just as effective?
  • I'm from New Orleans and never had that problem. It seems like this problem occurs only in cold regions and happens after a car wash. Could the reason be that after a car wash, there are water left somewhere around the locking mechanism and when it becomes ice it causes this "can't open door" when it's closed and "can't close doors when it's open?
  • bobw3bobw3 Posts: 2,992
    Just because sliding doors have been around for years doesn't mean their better. They're a carryover from regular vans. I just don't see any big advantage to them. Maybe now we're leaving the minivan & SUV stage to enter true multipurpose vehicles. I just think regular doors are simpler to engineer and there's less to go wrong.
  • hahahaha Posts: 2
    Hello, Folks

    My wife has a M5 and she had experienced door latch problem three times already. On January 16, my wife had problem with M5 door again. My wife called Mazda road service then Mazda service took her car to dealer service center to get new upgrade door latch on her car(Folks, I called Mazda North America tech line and found that they know this problem already and have special upgrade kit for those people who called them directly). Today,I got a call from Mazda service center manager and he said my M5 is ready to pick up. I going to pick it up tomorrow and I hope I do not see anymore sliding door problem on my M5.

    from PA.
  • jbolltjbollt Posts: 734
    I think i benefit of the sliding doors is they provide a larger opening, without the need for the space for a hinged door of that size would need to open. Imagine opening that big of a hinged door in a tight mall parking slot.
    And my point (that I didn't seem to make very clear when I posted the above note) is that there have been sliding doors for a very long time, and we have'nt seen the kind of problems with them that apparently is becoming evident with the M5. Perhaps it is just a design flaw on this particular latch. I'm sure Mazda will step up and provide a fix promptly.

    BTW, I had the oportunity to drive one yesterday...very nice package indeed... If I was in the proper demographics, I would definately consider one. But...Empty nester here.....don't need 6 seats, and prefer just a little bigger vehicle...bought a Highlander just about a year ago.
  • thorwmthorwm Posts: 6
    When you pick up the car, would you please provide to us all of the invoice details? (part number, description, etc.)

    I'm sure this would help the dealers who have not been informed of the sliding door problem and may help those of us who have experienced it get quicker resolution.


    Thor from OH
  • bobw3bobw3 Posts: 2,992
    My last sliding door comment. My neighbor has a Mazda MPV with sliding doors and I have a Freestyle with regular doors. I don't see much difference with getting in/out of either row 2 or 3 with either vehicle. Maybe slightly more convenient with the sliding door, but then on Odyssey, Sienna, Mazda5, etc forums you always see some problem with the sliding doors, although mostly with the power assisted doors. Personally, I'd rather just have regular door for the ease. Mivians with manual sliding doors are pretty heavy to close from the inside & outside, and the automatic kinds seem prone for problems in the future and are really slow to close. Again, just from my experience being a passenger in minivans. Plus are there any door measurements that really show how much larger the opening is?
  • hahahaha Posts: 2
    Dear thorwm

    I picked up my M5 today and here is what is on my invoice.

    Problem cause: 9K
    Replace left and right sliding door latches
    7474WRM94 1.4 hours
    1 C235-72-380D Controller(R) Remote
    1 C235-72-380D Controller(L) Remote

    Well, freezing rain is comming to PA next week,wish me luck!
  • thorwmthorwm Posts: 6
    Thanks for taking the time to reply. Hopefully all will go well when the freezing rain comes!
  • I just bought M5 and will be picking up in couple of weeks, and wanted to thank you all for really useful info specialy part#.
  • I live in Colorado Springs and have been reading with interest all the issues folks are having with their door latches. Hasn't been an issue for me but of course I washed the car yesterday and today my wife calls me and tells me the door won't latch! First thing I thought of was Edmunds forum and told her to hit it with a hair dryer. That worked and she is on her way but I can vouch: it happens and it is related to water in the mechanism.

    I called our dealership and spoke to the service manager. Of course mazda hasn't released any information to him and he has heard nothing about it. Surprise! I am annoyed at the fact that we seem to be doing the Q&A for mazda and have been charged ~20k for the honor. The service manager is a good guy with good customer orientation so he is trying to dig up some information from mazda. Will let you know what he says!

    Other than that love the car. Filled it up yesterday for 23 dollars. haha.
  • Everybody always says that a first year model will have issues. I'm sure you knew that when you bought the car.
  • well there are issues and then there are doors that don't close. I'm sure you knew they would when you bought the car.
  • Had my latches greased and lubricated at dealer as per mazda bulletin 01/06. I went to the high pressure car wash yesterday. Last night it dropped to -17C (1F). This morning the sliding door handle was frozen. A few pulls and the handle budged and I heard the release of the latch. Pulling the door where the latch is, I was able to open it. I then came to close the door and what do you know 1st shot it closed fine. Tried the passenger side and got same result. I was the one who wasn't able to open the doors all weekend once.

    Speaking with Mark at Mazda Canada yesterday. He told me that Japan engineers are working on a permanent fix and that maybe in mid February we would have something.

  • rlyonrlyon Posts: 57
    To be fair, this only affects those in sub zero or really cold temps. And the fix is the type of lubricant they use, so I don't consider this to be a big deal really, more of an unfortunate annoyance.
  • kev604kev604 Posts: 30
    Is the fix going to be a replacement of the old latch with a new one?
    And is the fix only for owners who complain about the problem, for owners in certain parts of the country, or a full recall?
    I live in Vancouver Canada and its generally mild here especially this year can't see this as a problem for owners here but if there is a fix in place I probably would want a new latch as well. :shades:
  • dufosdufos Posts: 16
    I don't own a M5 but what I do in the fall is lub all the rubber seals around my doors with vasoline to hopefully keep any moisture forming and freezing,in the spring I just wipe them clean. I also spray a lub into the door locks and on the latches.
  • My friend works at a dealership and he says the locking mechanism is faulty. The whole unit needs to be replaced. The factory has already made a running change to the revised unit.

    Should not be a factor for anyone waiting for their M5, like me. Ordered beginning of December.......
  • My Mazda 5 (purchased a week ago) developed a clicking sound when I sidestep from the brake to the gas. It's very pronounced if I remove my foot quickly from the brake pedal. It has a kind of cheap sound quality. I'm hoping that this isn't going to be an ongoing problem. I've heard that some owners of other makes (different car manufacturer) have ongoing problems once this clicking sound develops. Has anyone else experienced this?
  • Aarrrggghhh

    Had this same problem start yesterday, took 10 mins to open a door, then 15 to close it. It would then not open again !

    I was straight onto the dealer and Mazda canada, I then went to the dealers today. They were faxed a tip sheet which recommends the replacing of the lube. It'll take 4 hours as they door panels have to come off.

    This is annoying and I'm certainly reporting this to the car press should they not fix it. So much for the North American car of the year if it doesn't work in -5 or below !
  • bobw3bobw3 Posts: 2,992
    That's why in my opinion, while sliding door have some convenience value, I'd still rather have big swinging doors like on my Freestyle. If you're worried about kids bumping other cars, just put the rubber strips on the edges. And automatic sliding doors are really slow. Plus in the long run, the potential problems that come with sliding doors (especially with power sliding doors) is huge compared to a hinged door. I'm sure most others will be of a different opinion, but there are some conveniences on cars I don't want due to maintenance & long term reliability issues.
  • c3poc3po Posts: 26
    Had this sliding door problem twice in the last 2 month whereby it did not close. Tried 10 minutes and then it eventually closed. From what I am reading in this forum, it is a problem especially in cold climate. I called Mazda Canada, they said they never heard of such problem. I find that very hard to believe. Called my dealer, they never encounter this problem and they told me next time it happens, is to bring the vehicle in. I think Mazda should start reading this forum.
  • jeff39jeff39 Posts: 10
    I've read a lot of posts about door problems but they seem to talk about the sliding doors only. On two mornings this week, with the temperature just a few degrees below freezing, none of our doors would unlock, even the hatch. The lights flashed. There was the regular thunking sound but everything remained locked, as evidenced by looking inside to see that the door switches had not moved! Using the key in the driver's door produced the same results.
    Each evening, after returning from work, the locks worked normally again. This is not a problem with sticking weatherstripping. Has anyone had similar troubles? Any solutions?
  • Just called Transport Canada to report the latching problem of the sliding doors. They simply suggested me not to use the High-pressure drive through. I think more Mazda 5 owner need to call them to make them aware of the serious nature of the problem.

    Here is their link: or 1-800-333-0510

    Have your VIN number ready when you call.
  • Have had the exact same problem a couple times recently. However, only seemed to happen when previous evening temps were say around 0C, then dropped to -10C or so by morning. When sun warmed things up a few degrees, they opened fine. Hasn't been a problem on days with highs around -5C, just a couple really cold mornings. Just like you said, heard the motor trying to unlock the doors, but don't see the switches moving inside. Very frustrating - fortunately it's been an unseasonably mild winter here so far... :surprise:
  • jeff39jeff39 Posts: 10
    I spoke to the service manager in our area (Southeastern Ontario) and he had not heard from anyone else with the same problem. The trouble is that by the time the car gets to the dealer, the problem is gone. It seems odd that the servo in all five doors should fail to operate its latch all at the same time.
  • cabbannecabbanne Posts: 1
    I spoke to my dealer about the sliding door issue. I own a GT (I'm in canada) with the auto closing mechanism. The issue is related to sudden changes in temperature with high humidity. Condensation in the latch mechanism freezes and it is impossible to open the door. I'm lucky enough that my service technician also owns an M5. His M5 is basically a test vehicle at this point. He has the GS model and they replaced the latches on his doors with the latches that come with the GT (the latches are different because of the auto close) and he hasn't had the problem since. On my 5 I can always get the doors open. It's closing them that can be problematic. He told me Mazda is fully aware of the problem and are looking for a solution. If you're lucky enough to have a good dealer like I do, I find that the best way to get the problem solved is through them. If you have a crappy dealer and aren't satisfied with them, you can always go to another dealer that will give you better service.
  • c3poc3po Posts: 26
    Are you saying with the current M5 GS model, there is a problem opening the sliding door and the GT model has a problem closing the sliding door. I think the GT model is worst whereby you may have problems closing. At least with the GS model you can gain access from the front or the rear to get to the middle row. Anyways Mazda better get their act together soon.
  • bob_welshbob_welsh Posts: 16
    I had the problem too. When I would go to the high pressure car wash. The next day none of the doors would open. Just have your dealer grease the latches with white grease on memo of Mazda Canada dated in January. It worked great for me. Look up my previous posts.

  • vinnyfastvinnyfast Posts: 33
    Bob, I'm having the exact same problem, and have had it ever since I brought it in for the recall. Before the recall, I never had this problem. This leads me to believe that something in the programming when they flashed the computer is wrong. I've gone back to the dealer several times and they still haven't fixed it. I even asked that they delete the update, which they said they did, but then later said they didn't. I'm also having problems with one of my sliding doors not opening os easy. I have to pull on the handle 4 or 5 times, like it's stuck. I brought it in for this as well, and they didn't fix that either!! I had enough of this dealer's BS and am now looking at another dealer. I can say right now that this has been the worse new car experience ever!!! I haven't heard the ned of it from my wife!! If these problems don't get resolved soon, I will sell the car, take the loss, and make it my life long goal of NEVER buying, endorsing, or recommending another mazda product ever again!!!!!

    Pissed OFF!!!!

    Vince :mad:
This discussion has been closed.