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Honda CR-V Dealerships
This forum is for those to share their experiences working with specific dealerships. I think it would help us to learn which ones are better to work with and of course, which ones to avoid! My bad experience is with Hayward Honda in the City of Hayward in CA.
I am in the market for a new Honda CRV. I went to Hayward Honda in CA to inquire into their CRV inventory. They didn't have the model I want, but they sent me a WRITTEN quote after I met with them saying that they would sell me the car at $19847 BEFORE tax and license when the car comes in and they would let me know. So I waited for two weeks. They called me on Jan 1st, 2007 saying the car came in. I went in ready to buy the car with the written quote in hand and they wouldn't honor the written quote that they provided me earlier, now saying that I have to pay $500 more above that quoted price. I sent the Internet Managers an email in the last week of Dec inquiring for an update of the CRV, they did not get back to me until the 1st of Jan in the new year. Convienently, they said that email quote was good for before the year and they called one day after Dec 31st, 2006. I bet you anything they had the car in the last week of Dec, but didn't reply back to me until 2006 passed, hoping I would pay more for the car than what they originally said. I walked out of there. Even if I am now willing to pay more, I wouldn't give my business there due to false advertising and misleading me with false written quotes. My message--don't go there to buy any Honda as what they verbally say and any written quotes they give you is not backed up when you are ready to buy the car. Not very trustworthy, my experience there was bad. It was such a big waste of time for since I could have bought my car earlier versus taking their written word for it.
I am in the market for a new Honda CRV. I went to Hayward Honda in CA to inquire into their CRV inventory. They didn't have the model I want, but they sent me a WRITTEN quote after I met with them saying that they would sell me the car at $19847 BEFORE tax and license when the car comes in and they would let me know. So I waited for two weeks. They called me on Jan 1st, 2007 saying the car came in. I went in ready to buy the car with the written quote in hand and they wouldn't honor the written quote that they provided me earlier, now saying that I have to pay $500 more above that quoted price. I sent the Internet Managers an email in the last week of Dec inquiring for an update of the CRV, they did not get back to me until the 1st of Jan in the new year. Convienently, they said that email quote was good for before the year and they called one day after Dec 31st, 2006. I bet you anything they had the car in the last week of Dec, but didn't reply back to me until 2006 passed, hoping I would pay more for the car than what they originally said. I walked out of there. Even if I am now willing to pay more, I wouldn't give my business there due to false advertising and misleading me with false written quotes. My message--don't go there to buy any Honda as what they verbally say and any written quotes they give you is not backed up when you are ready to buy the car. Not very trustworthy, my experience there was bad. It was such a big waste of time for since I could have bought my car earlier versus taking their written word for it.
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Mankato Honda is responsive. So also is Buerkele Honda. Tanner Honda in Brainerd is very responsive and fairly competitive in pricing and do attract price conscious buyers from twin cities who are willing to travel 100 miles to pick up their vehicles. I have never got a reply back from Rochester Honda dealership.
Two twin city dealerships who are responsive (and fairly competitive, though nothing compared to deals reported in the north east) are Luther Brookdale Honda and Luther Hopkins Honda in the twin cities. I requested quotes from Burnsville Honda (directly) and then through Edmunds, but never received a response.
I would be keen to hear from other MN members regarding Honda dealership experiences.
Gentile Honda in Racine WI is responsive (but not price competitive at all). A relative of mine, who lives in WI, has twice bought Honda vehicles from Rosen Honda in Gurnee, IL for really excellent prices.
I also bought my 2007 CR-V from Rosen Honda. I sent out a price quote request. I ordered the navigation model before they were in dealers in early november 2006. Rosen Honda was almost the lowest price, at $595 off MSRP including destination. Only Pauly Honda in Libertyville, Illinois, beat them (by $100 dollars). Gentile had there price set at $200 over MSRP including destination. They were the highest. The other four dealers that came in between were: Honda on Grand (Elmhurst, IL), Muller Honda (Highland Park, IL), Wilde Honda (Waukesha, WI), and Honda City (Milwaukee, Wi). I was treated great at Rosen Honda. It was not the first time I had bought from them (they always were competitive with prices), or the last.
so, i expanded my search and contacted steve hopkins honda in fairfield. the internet sales manager there was terrific to work with...he was really laid back but honest. when we arrived, everything was exactly as we had agreed on over the phone and emails. completing the transaction was totally painless.
my wife did comment on how they didn't have a mega-play area for the kids like the gigantic toyota dealership we bought a camry from but i told her that tiny dealerships like this with low overhead is how we got such a great price.
i'd say i was most disappointed in shingle springs honda. they were the only dealership that didn't even bother responding to my emails and, worse, they had the exact CR-V i wanted sitting on their lot. :mad:
Not anymore!
tidester, host
Don't trust them!
We had a horrible experience. :mad:
Wow, you tried as far as Brainerd! I didn't contact even Burnsville.
When I had my car towed to Tempe Honda after the accident on December 4, they still had a half dozen or more 06's on the lot & the salesman I met with assured me that he could get me a very good deal on one. After the insurance declared my car a "total loss" ten days later, I immediately went back to Tempe Honda to see what they would do on an '06. I was told that the ones that they had on the lot had all been sold & I wouldn't find an '06 anywhere in the Phoenix area.
So I took an '07 for a test drive & I liked the way it handled & the added safety features. The salesman agreed to try to locate an '06 SE in Pewter Pearl for me, but he warned that there might be some cost to bring it in from out of the area. I figured with the "deal" I'd be getting, I could handle a freight charge.
The following week (12/22) he called me to tell me that he had located a new '06 in Pewter Pearl, just like I wanted & it was on their lot & I should come right over to grab it up. I immediately drove over there & met with him, and when he took me out to see it, I asked "Where is it?" and he said "Right there", pointed to a Saharra Sand Metallic CR-V SE that I had previously seen on their Used Car Lot. When I pointed out to him that this was not Pewter Pearl, he just shrugged his shoulders & played dumb. I probably should have walked out then, but having talked myself into the '07, I decided to go ahead & see what I could do on that.
We sat down & I told him that I wanted an '07 CR-V EX-L 2WD but without any of their "packages". I also pointed out to him that in addition to purchasing my '04 CR-V EX there, my son had purchased his '07 Fit & I had also sent them three other customers who I knew had bought cars from them, in addition to having all our Hondas serviced by them over the last 18 years. He told me that MSRP was $25,395 and asked what I would like to pay for this car. I explained that I had done some research & I gave him my number (Invoice + $1,000) & he went back to present the offer to his sales manager.
He came back with the sales manager who told me that those cars are going for MSRP only & not one cent less!! I again explained to him my history with their dealership and was FINALLY able to get him to let me have tint at "his cost" of $169 if I paid full MSRP for the vehicle. He said that they have one on order which has a build date of 01/11/07 & they hoped to see by the end of February. Given my situation, I went ahead & put a FULLY REFUNDABLE $500.00 deposit on that car. But later at home, I just did not feel good about the deal, so I decided to see if I could find an '06 on my own & wait for the demand to slow down to meet the supply of '07's. I requested & got a quote from Tempe Honda's Internet Dept. for $21,602 for an '06 CR-V SE.
On Christmas Eve, I stopped by their lot to show my son the USED BEIGE '06 that they had tried to pass off to me as a NEW PEWTER PEARL. We were approached by a salesman from the Used Car department, who told me that car was probably sold, but that he could DEFINITELY get me a new one for the quoted price. Foolishly I believed him, having seen several on the lot on our way in to the dealership. He said that he'd get it all set up & I should call him later that afternoon. When I called him, he said we were all set to go & bring my cheque book right over. But when we arrived there, less than 10 minutes later, I was told that he was out on a test drive with a customer, and they would call to advise him that I was there. There was a bit of a hushed phone conversation & then I was told that there had been a mix-up & they don't have any '06's. I thanked them for wasting my precious time on Christmas Eve, turned on my heel & left!
I'm happy to report, that I am now the VERY HAPPY new owner of a 2007 CR-V EX-L 2WD bought for $1167 BELOW Tempe Honda's LOWEST price!! (see above post)
And you can believe that neither my son, nor I will be darkening Tempe Honda's doors again! (except to demand the immediate credit to my credit card of my $500 deposit)& to deliver copies of the letter detailing my treatment which I will be writing to Tempe Honda management, United Auto Group(their parent company), JDPowers, American Honda and others.
PS - sorry this was such a long post, but I want others to be aware of all the deception & chicanery employed by Tempe Honda.
No pressure, no financing games, they got us color we wanted from another dealer. Good service department.
We went to DeLon Honda in Salem and they tried to pressure us to buy today. Kept trying to get us to make an offer, only to refuse it. I was quite happy to tell them when they called me back a week later to accept my offer that I had already a bought a new car. :P
We wasted a good month and a half dealing with bait and switch tactics, being told that we should just get an EX, and that we would have to pay MSRP if we wanted a CR-V. We were willing to take most colors except for black or dark blue but they only seemed to have black available. Finally, one sales guy at McDavid said if we paid MSRP, he would contact other dealers to find the color we wanted but we would have to put down a $500 deposit and gee, "why not buy an EX".. yada yada.
Clear Lake gave us a "special internet fleet" price that was only valid for about two weeks but never had vehicles available and the salesguy never followed through on contacting us when shipment manifests and VIN #s were available. When I checked their record with the Houston BBB, I discovered they had an unsatisfactory record.
During this time, on a whim, I e-mailed the people at RELIANCE HONDA in Lake Jackson which is 40 miles from our home but about 20 miles from my husband's employer. I looked at their inventory on their web site and saw a lovely green tea LX CR-V and emailed to see if it was still on the lot. To my surprise, the sales manager himself emailed back and answered all of my questions, he was even willing to match the "special" price from Honda of Clear Lake.
We got caught up with the holidays and illness and put off the CR-V search until January. When I emailed the Reliance Honda sales manager again, he again promptly returned my emails and informed me that he did have one LX CR-V available in red. My husband was not real thrilled about red as he was currently driving a red car and then the sales manager remembered that we liked the green tea color. He did some calling and negotiating with other dealers in Texas and orchestrated a trade for a green tea model in Wichita Falls, TX (which is near the Oklahoma border). He had his transport man leave that Friday afternoon so that, after an overnight stay, the car could be transported back by Saturday for us to look at and possibly buy. He asked for no deposit and took a big gamble that we would actually come and buy the car. He also honored the price he agreed to over a month ago even though the other dealers we dealt with were now asking for MSRP.
When we arrived, we were impressed by the professionalism and friendliness of the staff. Our salesperson was very attentive and made sure that we knew about all of the CR-V amenities and how to use them before we left. We had a trade-in-: a beat up 1997 Saturn SW2 with almost 140,000 miles on it. The sales manager gave us a fair price on it, soley based on the Kelley Blue book value. There was no pressure about buying extended warranties, VIN etching, or other optional equipment and services. All the extra fees that come with T,T&L were estimated and emailed to me before we arrived so we were not surprised once we got there.
According to Reliance Honda's web site, the sales people do not work on commission-they are salaried. I checked with the BBB, they have had one complaint which was promptly resolved. It is well worth your time to take a roadtrip to this dealer-they want your business and are willing to expend a lot of time, energy, and resources to try to meet your needs. I was surprised how willing they were to go the extra mile, literally, to get us the vehicle we wanted. On top of that, we paid less than MSRP
Ater contacting about 10-12 thru on the internet departments of about 12 dealers in and around the Los Angeles area. Indicating what I wanted EX-L 2wd w/o navi in black and black, I got a great deal via a e-quote from Gardena Honda (Danny) in their internet department of $24,700 which is a competitive quote, since the car is so hot in LA right now and their was only about 6-8 in the whole state with the color & trim that I wanted.
When me and my wife went in to do the deal, they were very professional and we were in and out with the car within a little over a hour.It was also very nice that both our salesman and the head of the internet department called me the next day after the sale to make sure I was happy, the car was okay and that the purchasing experience was outstanding. Overall, everything was great and even though I had a Lexus, I love this car.
Thanks for everyone's contribution over the past month as I have been shopping and reading the comments on the board.
The customer service there has been excellent; although, I've never had a big problem with either car to really put them to the test.
They may be a bit more pricey than other dealers, particularly for sales; however, the convenience factor is huge since I live about 2 miles from their location.
I'd be curious to hear if anyone else who may live in the Birmingham area has experiences with Tameron or other dealers they would like to share.
During the transaction, the sales agent asks me to give him all "5"s on the customer satisfaction survey.
Then after the deal is closed, he reminds me to give him "5s". He also adds that someone received one "4" and they were fired from their job.
A few days later, he contacted me on the telephone for a related transaction. He leaves a reminder to give him all 5s.
I went back to the dealership for installation of options. I was reminded to give him all 5s, because his job depends on it.
It was so bad that my co-worker asked me if he stood outside my house in a sandwich board with a big 5 on it.
I was dissatisfied with several key aspects of his service, but I was initially willing to give the benefit of the doubt. But the prompting for fives pushed me over the edge. I actually asked the surveyers to call me back in a week so that I could have time to work through my feelings.
I told the truth. I also mentioned the "prompting for 5s." I asked what the purpose of the survey is if we are encouraged to not give feedback or suggestions for improvement. The surveyer was appalled. He mentioned that is AGAINST company policy and that retailers are prohibited from doing that.
So, what are the surveys used for?
The issue comes up often in the Stories from the Sales Frontlines discussion too.
And yeah, bonuses and pay plans are often tied to good surveys, and some buyers "trade" a good survey for a discount on accessories or a tank of gas.
$22800 Invoice (w dest charge guessing dest charge ~$600)
150 avg tag and fees
100 mats
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23050 base
- 23695 you paid (23300+395 fees)
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$695 you paid over invoice
Its the fees they got you on. I think if you look around you'll see fees typically run about $150 (title and doc fees) and they charged you $395
You still got a better deal than me by a hair and most people so don't feel bad.
$23,266.12(invoice of $22840+$100 incl. floormats and destination)
$1338.88 (taxes)
$395.00 (title, documentation, & prep fee).
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25,000 OTD
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The $395 fee is a bit on the higher side but is on par with the other honda dealers in KY. The minimum fee for all the local dealers was $249, but that dealership's OTD price was much higher. I negotiated using OTD price and I knew $25K was a good deal. I don't feel bad at all since my deal is comparable to the best deals people have gotten (per edmund's forums):).
I also highly recommend their internet sales guy, JR MCCoy. Super nice and helpful, which I know they are supposed to be, but this guy was not slick dealer like some. He even went thru our owners manuals, all of them, and placed post it flags on the should know now items...tee hee....good cause I hate reading manuals.
As for the other dealerships, the people at Bill Rogers Honda were very laid back. Easy to talk to, and they didn't seem to hold back on information relative to the cars in stock. Prices were competitive, but in the end the dealership was just too far away (50 miles) for me to make the trip. Dick Hannah had the best prices, but the sales staff was a little high pressure. The internet sales manager at Honda St. John's was pretty firm with pricing, but I appreciated the honesty.
As an aside, a friend of mine purchased a CR-V at Beaverton Honda and said it was a hassle free experience.
NORTSR
Fortunately for my CR-V, the cleast Hodna dealer so far seems pretty good and that's where I purchased it from. I didn't get the best price, but I'd rather pay an extra $500 to establish a good reputation and saved a 200 miles rounds trip...plus the nearest dealer had what I wanted in stock.
We just picked a new Honda Cr-v Ex-l 2013. We checked everything out before signing the contract but I did not notice there were small pieces of broken glass making noise when turning. Service guys said the rear window was broken before delivery to a dealer and somebody did not mention that in the papers. There were also some scratches on the rear wiper. We are getting a new wiper and glass is going to get cleaned up at the service free of charge. We also asked to check for structural damage and they said there was none - I noticed some sloppy welding in the rear when you open a hatch.
They gave us a thorough report. I am going back to the dealer to complain again. Should I ask for a discount or a new car? We know the general manager quite well and it is the 3rd car we bought from them. It was a smooth ride before until now.
I am bit disappointed that something like happened and has not been disclosed. I am fully aware that cars do get damaged before delivery and most of us will never know but this time they did not even bother to clean it up so they got caught red handed.
I think most states require the dealer to disclose any repairs if you ask but who thinks to ask?
That link has some suggestions about what you can do.