Hyundai Entourage Steering Vibration
Anybody out there with an Entourage having the steering wheel vibration/shake problems at 73-75 mph like some of the owners of 2006 Sedonas? Apparently more problems with LXs, but also some with EXs. Since vehicles are so similar, I want to see if reported problems with Sedona carry over to the Entourage.
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They want to replace axle with Factory Rep from Hyundai s axle ..he only has 1000 miles on his axle...HELLO I wanted a NEW CAR...not a new car with used parts on it....I will pray that they will take this back...I am 8 months pregnant..THIS is the last thing I need to worry about :lemon:
My other problem is a vibration that starts around 70 mph. By 80 mph, the steering wheel is practically shaking. They balanced the wheels and said they fixed it, but it actually feels worse than before they worked on it. I noticed a few other people who've mentioned a similar problem. Have you guys been able to get your problem resolved? If so, what needed to be done to fix it?
So I will be taking my new minivan back to the dealer for the second time in 2 weeks to try and get these problems fixed.
1.) The Transmission must be in PARK for the doors to OPEN, (i cant tell you how many times my rear passengers felt locked in)but, they will actually close in any gear, AND
2.) The power door lock must be in the UNLOCKED position.
3.) I'm not sure what the child lock levers do, I dont
have kids.
4.) and dont forget the Power switch in the ceiling consol, should be depessed in to be ON, i think.
Wheel shimmy, I don't know, but they have rebalanced all four of my michelins, and it is much better, but there is still a shake or a harmonic signal around 75. I hope someone can figure this out....I'll bet its something weird like bad wheel castings, off center wheel studs, unbalanced rotors or off center rotors, off spec axle, or who knows what. It just ticks me off with as many posts about it on this site and the Kia site and other sites, that no one has found the cause. Lots of things seem to be ruled out (it happens on three different brands of tires Hongook,Michelin and Kumho ) Good luck
So you have the vibration at 75 mph as well? Does your Entourage shake worse over 80? I haven't been able to get it to over 80 often enough to see how serious a problem this is.
Also some vibrations were seen in early Sedonas resulting from strut tower mounts being installed incorrectly. Hope this helps, you should not have to put up with any vibrations in a new van with new wheels and tires.
George in Wisconsin.
The better it's documented, the sooner it'll be fixed.
Anyone shopping for a new one make sure you do a high speed test drive to make sure your wheels and tires are well balanced.
-juice
How bad is your vibration? From your last message, I'm guessing your whole van shakes. Does it get worse the higher you get above 70?
My dealer actually had the nerve to tell me that since it's not legal to drive over 70 mph, he can't test it to that speed and therefore he can't fix it. I reminded him that the Entourage should be able to drive at speeds over 70 without vibrating, and I'm asking him to fix my vibration, not drive it over 70 mph. Nevertheless, all he did was rebalance the wheels. Does anyone here think this is an adequate argument for them to make? They only tested it to 60 mph.
The vibration isn't that bad - my husband doesn't seem to notice it. But at speeds over 80, you can actually see my hands shaking on the steering wheel. I'm trying to decide if this is just an annoyance I need to get used to or a serious problem with my new vehicle. I will look into calling corporate to complain. It doesn't sound like that will help though. My dealer claims not to have heard of any vibration issues with the Entourage.
http://www-odi.nhtsa.dot.gov/ivoq/
That's the Office of Defects Investigation.
If enough people complain and they see a pattern, Hyundai could be forced to do a recall, or at least a TSB to dealers. Who knows, maybe they can adjust their alignment specs a little or maybe the wheels aren't up to spec.
I notice the shaking in the steering wheel at about 74mph. It gets progressively worse above 75mph. Its fine at 65-70mph. The shaking is not felt throughout the whole van, just from the steering wheel.
Has anyone determined if the build date has anything to do with the shaking/vibrations issues? I ask because the production date on my Entourage is 4/06. So I assume its one of the earlier vans produced. Does anyone have an Entourage produced recently that has the issue also?
I had a vibration at 70+, but after they rebalanced it for the 2nd time, it seems to have gone away. However, I now seem to have a new problem. At low speeds, pretty much as soon as the car starts moving, it feels rough, enough to be annoying. I have been ignoring it hoping it would go away but it hasn't. It smooths out at higher speeds (over 45) so it seems to be almost the opposite of my other problem. It's just kind of bumpy at lower speeds, which is really strange. Has anyone else experienced anything like this, or does anyone else have any idea what this may be?
No idea on the low speed vibes, maybe they changed the alignment and overcompensated? :confuse:
HYUNDAI - 1-800-633-5151 - Roadside assistance, financing, dealer locator.
HYUNDAI - 1-800-826-2277 - Brochures, dealer locator.
Are you saying your Entourage rides roughly at low speeds too? Is it really obvious? Did you ever get resolution on your problem?
I think they should reimburse you for the replacement value of the van at the time it started having the problem. In other words, it would be reasonable for them to replace it with a 6 month old demo if yours was a bit used when the problem started occuring.
You can get a new SE for $24 grand, so keep that in mind. Prices are probably lower now than they were when you bought it.
That doesn't help you much because I doubt you want another one...
Years ago my son forgot to fully tighten up some suspension parts on his Karmann Ghia, and it ruined the tire due to excessive scalloping. He ignored the vibration (arghhh).
I just discovered this forum as I will soon need to replace an 10 year old Dodge Caravan, and was considering the Entourage. I think I may wait a while until this is all worked out though. Maybe till the 08's are released? :confuse:
It seems my problem exists when the car is cold. When we first get in the car, it rides roughly for the first few miles (a couple of minutes), then it seems to smooth out. Does anyone have any idea why this might happen? I thought it was an issue of speed, but it seems to be an issue of the car being cold. Since it goes away, after a few miles, does that mean it's not a serious problem? I just hate the thought of taking it back to the dealer because I know they won't know what to do with it.
So I scheduled another appointment for today. They found a Hyundai Technical Service Bulletin posted, # 06-50-013. This relates to an earlier post in this forum about using a special tire balancer. The technical bulletin states a two-plane dynamic wheel balancer is needed to correct the issue. Hyundai recommends the Hunter GSP 9700, which is a two-plane wheel balancer. My dealer found a local repair shop that has one and performed the balance today.
The balancer found 3 of my tires off balance that were not detected using the standard balancer last week. It appears to have fixed the issue, though I want to drive it for a week before making the final decision.
Can you share their name? They deserve the credit.
I was able to find the Techincal Service Bulletin online. Go to http://www.hmaservice.com and register for an account. This site is open to the public, it has some really great information. Once logged on, go to Service Information, choose your Entourage model, go to the TSB tab, Chassis, choose 06-50-013.
If you want, you can post your email address and I will send the service bulletin to you.
My shimmy started at 65MPH and progressively worse at higher speeds. At 75-80MPH the steering wheel would shake, I could feel a vibration in the seat and the center console would vibrate. These appear to have stopped after using the Hunter wheel balancer.
Using the two phase balancer helped but I still feel a slight vibration.
I fear the tires have a flat spot from sitting on the lot too long. I took it to the dealer for the 3rd time today. The agree there is a flat spot in the tires somewhere. They wanted me to drive it for 2000 more miles to see if the flat spot comes out. I did not agree, we are in the process of contacting the Regional Hyundai Rep. I would like the tires replaced. I will keep you posted on what they decide.
By the way, how much better did the dynamic balancing improve your vibration problem?
Its hard to tell how many tires are affected. The dynamic balancing helped quite a bit. The steering wheel would shimmy back and forth before the dynamic balancer. After the dynamic balancer its more of slight vibration throughout the entire van, still noticable but better than before.
I think Hyundai is going to point fingers at the tire manufacturer, Hanook in my case, and expect them to fix it. Waiting to hear back from Hyundai right now.
So the dealer replaced my Hankook's with the Kumho's. Unfortuantly this did not help. The vibration is still there, especially at 75mph. By having the same issue with the Hankook's and Kumho's I am wondering if the issue is not with the tires but something else.
So now we are back talking with the Regional Hyundai Representative......
Your right about the dealer being unresponsive or in denial, and he is too far away to make it convenient to keep going in for such a minor, but still annoying problem, this is not how a BRAND NEW WORLD CLASS vehicle should act. Too bad Hyundai may loose its hard built improved reputation over tire, wheel or drivetrain vibration. And yes, my dealer calls me after each service to instruct me to leave excellent ratings when the factory surveys me, but often I dont get the factory survey. I have 17" alloy factory wheels with Michelin tires, my Hyundai Entourage's van build date is June 14 2006.
I ended up buying a Sienna.
Additionally, our van has none of the transmission braking affect, wind noise, etc. that have been noted in these forums.
If they get the braking vibration fixed, I hope to be golden for a while. Love it other than that. Can't beat what they give you for the price. Got our Limited with DVD for $26.9K.
Do it soon so the rotors don't wear unevenly. Take it easy on the brakes, at least, until you get that looked at.
Don't want to have to go through any lemon law disputes, as some other postings have indicated.
I am a car guy from way back, so, I understand that the uneven torque can cause rotors to warp. I always check with a torque wrench, myself.
The only thing I don't understand is how a new vehicle gets a warped rotor. Ours had 180 miles on it when we got it, as it sat on the lot for a few months before we bought it (The dealer cut us what I think is a good deal to get it off their inventory). Over the years, I have come up with the theory that any vehicle that has hot brake rotors hit with cold water risks warped rotors. I have noticed that after a car is taken through a car wash, the brakes develop a rotor shudder. Maybe it's just me, but that seems to be the case.
Anyway, knock on wood, I have experienced none of the unresolved issues posted in these forums with my Entourage.
With less than 600 miles on it, I got 22 mpg on a 100 mile trip, so even the mileage seems to be where it should be. Of course, I did it the old fashioned way by starting with a full tank, driving it, then refilling, and calculating the mpg myself.
So far it has been a real pleasure to drive, and I am hoping that in the long run, it is a good vehicle.
I saw Limiteds starting at $24,100 including freight.
That doesn't include a moonroof, so add a grand. The DVD player and stuff added another couple. Still, loaded ones were around $28-29k.
You cannot compare a loaded Entourage to a loaded Sienna because Toyota offers AWD, HIDs, laser cruise control, GPS Navigation, etc. Those are very pricey options that of course increase the price substantially.