2014 Diesel Grand Cherokee exhaust filter issues...

I moved into a 2014 Grand Cherokee Overland Diesel in December, 2013. So far I love the vehicle...except for one thing. Twice in its first 6400 miles (first at 3200 then again at 6400) the display told me that the exhaust filter was nearly full and to drive at highway speeds to recycle it. Within 6 hours of the warning coming up the vehicle was in limp home mode, barely making 20 mph, despite having driven it at highway speeds as instructed. Has anyone else had this problem? The dealership told me that I need to drive it over an hour to just start the regeneration process with the filter, and then drive it some more to accomplish it. I simply don't drive on the highway that far on a daily or even weekly basis and as such I'm going to be subject to this problem over and over again I would expect. Anyone have a solution? Love the car, but hate this problem.
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As a follow up to the above post I contacted Jeep regarding this issue. They were very nice there and promised a response. Yesterday I got that response, which was basically "read the diesel supplement in your owner's manual." That didn't really help. I have had the vehicle go down twice. I want to know how often I need to drive on the highway to throw the filter int regen mode. How far, how long, how fast, how often??? They didn't answer these questions and apparently do not have anyone available to call me with the answer. I'm more than a little disappointed. The first two times the problem developed very close to my home, and close to 3 different Jeep dealerships. The next time I may be in upstate NH or rural PA nowhere near a dealer. It's not a good feeling when you can't depend on your vehicle. Any info other forum readers may have would be welcome.
Regeneration occurs most effectively at highway speeds to prevent excessive heat buildup. While it seems odd, it really is necessary to go for a highway run of about an hour (at the speed limit, nothing crazy) at least weekly to allow a full regen to occur. It's an unfortunate fact of life for new diesels. Waiting until the dash warning appears can be too late, as you've experienced, and limp mode is required by law in this case.
The last 5000 miles I have only taken one trip with an hour plus on the highway in my 2013 Touareg TDI. And that was stop and go through Los Angeles. I think Jeep needs to go back to the drawing board or tell people up front the JGC is a highway only vehicle. Having a shut down way back in the wilderness could be deadly. And that is what Jeeps are designed for off road travel. I hope Jeep has not built another diesel like the last one. Many owners spent long hours in the shop. It does nothing to enhance the many advantages of diesel vehicles. Have their been any such complaints from the MB, BMW or VW diesel owners?
Jeepmanjon, can you please let me know which scan tool is adequate
thank you!!
thank you!!
I tried to regen the DPF with no luck. Tried to call Jeep customer care, they told me to contact the dealership, then the dealership told me to contact Jeep customer care and so on. Anyone have any suggestions on who to go to next. I've submitted BBB complaints on both and called the GM of the dealership. He has not returned my call. The dealership is AutoNation in Spring TX.
The situation you are in isn't uncommon. It's an expensive lesson into why vehicle owners need to have their vehicles serviced by knowledgeable and experienced technicians. You should have been having the fuel filters replaced at least once a year or every 15,000 miles, which is about every other oil change. With regular service which also has the fuel regularly tested for contamination such as entrained water, gasoline, diesel#1, microbial or asphaltene deposits the fuel system should have lasted over 200,000 miles.
At this point you do have some options. Aftermarket repair shops that have a diesel specialist should have access to remanufactured pumps and injectors and many of their suppliers might even have complete kits ready to be installed. With a high pressure pump failure, the fuel tank should be removed and cleaned out, plus all if the lines need to be flushed to remove microscopic metal particles. The remanufacturered parts can save a good bit of the cost for the repair compared to all new components.