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Land Rover Freelander



  • I made the same mistake everyone did here. I bought it because it looks great (and it really does) but since the day I got it home, I visited the service center 5 times!!! It's just not worth it. And worst of all, the transmission was slipping and the LR mechanic insisted that its ok. And the smell coming out of the vent was disgusting,again, the mechanic insisted that's how a "Freelander" smells. Its unbelievable! I am happy to say that I am a exfreelander. got myself a nice 2005 Pontiac Vibe and very happy with it!
  • Has anyone experienced the following. Burning smell emanating from under hood. Multiple problems after 45 K of normal use? Electric locks fail; throttle assembly failure; transmission problems? LMK what is out there



    PS It has been in service 3 times this last year and we have have all the recommended service performed :cry:
  • rvrmsrvrms Posts: 3
    I have a 2002 Freelander. I bought the car at the Wilmington (DE) Land Rover and was more than pleased at the service and courtesy always displayed. The car has had only minor problems and those were handled efficiently and immediately by Wilmington LR (I cannot say enough positive about the dealer there!)...

    I recently moved to Cape Cod MA and had a very sour experience with the dealer there. The service manager was totally arrogant (and i am not a "finicky" customer) in my opinion and acted like he was doing a favor for me to put me down for an oil change appt. Moreover, they charged me to put on the front license plate bracket (which should have been on the car to begin with, but never insisted as did not need in DE--I brought it with me--MA requires front and rear plates).....I cancelled the oil change appt. and have not been able to find a local garage to do it.

    I am experiencing now some quirks in electrical system--the wipers will sometimes not come on right away--the alarm system will blink sometimes when open the car with remote entry....and I am worried about all the complaints I read on this board.

    I have been looking to replace the car as warranty is near its end (I have about another 6,000 miles left).. Choices--TOyota (Highlander)...looked at Honda CRV and it definitely is much smaller than the Freelander for passengers and driver and handles a lot differently (I do not care for it).... The Honda Pilot is too large..and I do not wanna go American...Wondering if I should look into extended warranty for the Freelander--does anyone know what it costs and what it covers exactly?

    Also, I heard that the "new Freelander" is to be called the LR2...and inside news as to quality, what is changed, etc? I was satisfied with my Freelander as long as everything is under warranty...but am fearful of what it will cost when that has expired.. :confuse:

    Sorry to be so long-winded...Hope to hear some thoughts..


    The car
  • My 2002 Freelander has changed my life. The best part about owning my Freelander is that I have come to know many North Metro Atlanta Freelander owners who hate their Freelanders as much I do mine. We meet pretty regularly at Land Rover dealerships, most likely Northpoint in Alpharetta. Northpoint LR has a very homey service department lounge which has become more familiar to me than my own living room. My Freelander has consumed three radios, two cruise control units, a handful of “check engine” sensors, two heating or air-conditioning cores (I forget which), two sunroof motors …
  • lakewoodlakewood Posts: 26
    I just gave up on the BBB process and contracted with a lawyer after many failures. I lost patience and did not want to attend the arbitration alone. Lawyers would not go. So far, it looks like I would need to truck my car as the rules require bringing it. It is supposed to run before the canceled hearing but, I decided to make a decision now as only 3 days were left. I did not want to bear the expense of trucking it to the hearing. I can't take digital pictures of a transmission not shifting from 1 - 2. Out of service is now over 45 days. How did you get them to buy it back through the BBB process? I have a 2005. I love the styling but, I am sorry I bought this car.
  • busta5busta5 Posts: 9
    :lemon: Bought my Freelander new in 2002. From the beginning had electrical problems that had windows frozen and the radio not working. The back window would go down on its own for no apparent reason. Wheel components visible from the hubs rusted and look hideous as did the rivets in all four wheel wells. Brakes had to be replaced THREE times in four years. The back folding single seat got stuck in the folded position twice and the dealer was in no hurry to schedule a repair, leaving us without the use of the back seat for over a week. The service dept at the dealer in Solon OH act like they are doing you a favor by looking at any problem outside of something you have to pay for, and the service manager is rude. The agreement when buying the car was the use of a car and delivery of one when service or repair was needed seemed null and void when actually requested. You would think I was using the service managers private vehicle! Trying to get the dealer to honor and repair for recalls OR warranty issues was impossible. Sent the car in for an oil change and recall and the car was returned without the recall being done and I only found out after several frustrating inquiries. After four years of vigilant service on my part the car motor went south. Got tired of putting up with the arrogance of the land over service personnel so I sent the car to an independent mechanic. Was told that the motor was failing and after two additional opinions was advised to get rid of the vehicle. I called Land Rover service to inquire as to why on earth a four year old car would need a new motor, and you know what the ever fabulous polite and professional service manager had the nerve to say to me? "Have you been changing your own oil?" Really, he actually asked me that. I have put more money into this car than I would like to admit, had a Mitsubishi for 13 years and did not put that much money into it. Between the poor craftmanship and the wash my hands of you attitude of the service dept, I would advise anyone against buying a LR product. NEVER AGAIN. Got rid of it and if you are looking at Freelanders..........BE AFRAID, BE VERY AFRAID!
  • lakewoodlakewood Posts: 26
    I am pursuing a buy-back of my 2005 LR says NO so far. They want to be difficult. I hired lawyers now. I have had 51 days out of service in 10 mos.. After a new transmission was installed reverse is rough. They tested it. Missed a detail in testing. The dealer in Solon polite and says LR corporate won't authorize parts. Not much more to say. After over 30 days in the shop, I called an hour later for a new appointment.
  • lakewoodlakewood Posts: 26
    My 2005 has been in the shop 51 days in 10 months. Pursuing buy back. LR says NO. Replaced trans.. Digusted.
  • lakewoodlakewood Posts: 26
    Is there enough interest out there to attempt a class action lawsuit? I am interested. My 2005 is a disaster. Enough is enough. LR is refusing a buy-back so far.
  • lakewoodlakewood Posts: 26
    Most lemon laws stop at 18,000 miles. You are in a pickle.
  • lakewoodlakewood Posts: 26
    You can get the back seat up if you put pressure on the rear section and then lift up. Latching is tight.
  • busta5busta5 Posts: 9
    Actually this happenned twice and it was impossible to get the seat to release. The dealer couldn't get it to release without an actual repair. Of course this took an act of God. But maybe we should try something similar with the motor problems? This one wasn't tight, it was broken. Believe me, we tried everything possible to avoid having to deal with the service jerk. This level of vehicle should not have the myriad of problems it has. Land Rover needs to admit they have a lemon here. Like a damn YUGO for goodness sake. :sick: :lemon:
  • lakewoodlakewood Posts: 26
    Solon is an EXCELLENT DEALER. Give them a chance to help you. They are only as good as the factory they represent.
  • lakewoodlakewood Posts: 26
    They have a new service people and new people to give a change to help. I am in the process of getting legal help against the corpoation, not the dealer. They can only do what the factory authorizes. Seek legal help against the corporation and help the dealer help you. I agree, they should be a way better car. I fear what nmay happen when I get to your milage. I may double my oil change frequency as a stop gap measure.
  • busta5busta5 Posts: 9
    The Dealer Sales Dept. is excellent, the service dept. is terrrible and the manager is rude. I have four years experience with it. Given them many chances and walked away disappointed each time. Got rid of the Freelander and am glad to see the back of it. Now, I have already stopped two people from buying LR products and will continue to try to save anyone from the same hassles I have. I would not rate Solon as an Excellent dealer, I would say they are an OK DEALER WITH A LOUSY SERVICE MANAGER. :lemon: :lemon: :sick: :sick:
  • busta5busta5 Posts: 9
    Well, this change must have occurred within the last eight days? That is when I was asked if I was changing my own oil. No, still very serious problems there with customer relations in service dept. If the service dept. had been cooperative from the beginning with warranty issues and recalls then perhaps we would not have had the problems. But when you get a letter from LR announcing a recall and the dealer doesn't give a care, well it is actually the dealer that has the problem. It will be interesting to hear how your legal problems work out. I am driving a new car, NOT a Rover...NEVER AGAIN.
  • sinniksinnik Posts: 1
    Been reading your posts with interest. I purchased Disco Series II S 2003 new from Solon OH Davis Auto. Problems from the beginning with this car and the most important being the suspension lowering while driving. The service department is about as obnoxious as you can get. Never have I found them to be helpful and they always use the excuse about only being able to do what the factory authorizes. I found out too late that is the excuse they use without even checking with anyone. Maybe you will wake up and see the reality when YOUR car is out of warranty. You should fear what will happen when your mileage gets higher because once you cross that magic line of out of warranty their screw you attitude changes to hanging up on you when you call to not even trying to schedule you in. Why are you even considering changing your oil change frequency, if that is what the factory advises? That EXCELLENT service dept suggest that? If you do ANYTHING out of their recommendation they will use that against you but they will also take your moeny when you double the service. And new service manager? Ahhh, my car is there right now and they are the same bunch of winners I have been looking at forever. It sounds like they are stringing you along to get you out of warranty and you are following like a lemming. Be careful, I smell a naive trusting soul here. About to get screwed by a less than reputable dealership. They make money, not friends.
  • perez22perez22 Posts: 1
    Got an email yesterday morn with a link to this page. It is great to actually belong to a group of people that hate Freelanders. Don't need to post anything here about problems with my Junklander really because I will just be repeating almost everything I have read here. (Current issue is head gasket, yes...a 2003!) Only, I would say to be careful trusting a certain dealership since they are known for shoveling baloney to the customer. The waiting room has great hot chocolate, coffee and tv, even good magazines!!! But the best part is the conversation with other p-oed owners. Sometimes I think they are hard to get appts because they try to make sure certain people are not together at the same time. I have had success with the service manager because being persistent and loud has helped me but it still gets old. I have met some interesting people while waiting for nothing to happen at the garage. The last time I was there they said they didn't have a loaner for me to use, but when a group of us waiting started talking about our repeated problems, wala...zoom I had a car to wisk me off to the mall. His face went white when each of us said we would rather wait. What a bunch a bunch of operators. Sinnick, I know someone who got a buy back because of the same issue out of Akron dealership but it took a lot of work and legal fees. The dealership steps away once you go legal since they won't help go after their franchisor (take note here lakewood) and they become very aloof. My friends suspects that the dealer was actually working against them in reality but cannot prove it. They had suspension problems as well. Finally got an arbitration award for either a buy back or new car and they took the money and got the heck out of there. Found out after the fact that several of the same issues came out of that very dealership, but the dealer kept telling them they were the only one with the problem. Keep trying.
  • noconoco Posts: 3
    Just got off the phone with corporate, who informed me that based on the fact that the problems I've had over the past three years of ownership, there's nothing they can do about my engine seizing, assumably because it ran (or suddenly sprinted) out of oil. Has anyone had similar engine failures? It's stranded at Solon right now, but I got it at Westside, who is currently ignoring me. I can't afford to pay $5000 to replace the engine on a car that's worth only $10,000. I found this forum minutes ago and have yet to page through the hundreds (!) of postings to find out if I am alone in this world.
  • lakewoodlakewood Posts: 26
    Yeah, but, until I get a buy-back or whatever comes out of the hiring of a nationally known law firm, I am dependant on the dealer to keep me rolling. Getting loud does not work. The dealership is unshakable. It only upsets me, not them. Remember, the claim is against the manufacturer and not the dealer. Dealers can't buy back a car. The manufacturer can. I have mine back now for 3 days. I have an appointment Monday. 5 days up time. Poor. I can't say I hate the car. I wish it would just do what it is supposed to do...go places. :cry:
  • lakewoodlakewood Posts: 26
    I hired a law firm to pursue Land Rover based on my experience and the experience of all of you. I do believe I am doomed. We bought cars that don't work well and all the diplomacy in the world will not fix that. Diplomacy might make the process to come less painful. The question is what next. This is a little like those "divorce support boards." We need a divorce from our cars and it is going to cost us through no fault of our own. We trusted a company to provide a reasonble product. Mine is not reasonable. Nobody should have to come up with a special trick to get the back seat up. Should work. It is reasonable to expect. Bigger parts fail.
  • noconoco Posts: 3
    Which law firm?
  • noconoco Posts: 3
    I suppose I should clarify -- I am also in NE Ohio facing week four since my 2002 SE died. If you have a non-identifying email address, could you please send it so that we can discuss whatever action can be taken?
  • lakewoodlakewood Posts: 26
    There is no way to share e-mail addresses via the forum. I checked settings. My 2005 is not drivable again. It sounds like the engine or trans mounts are failed or something. I will limp it to the dealer Monday or, tow it. Pretty unbelieveable. This has become a saga. :lemon:
  • lakewoodlakewood Posts: 26
    I am no longer going to participate in this forum. Now that I have moved to legal help, it is not a good idea. I need to let the lawyers do the work. :sick:
  • steverstever Posts: 52,572
    If you don't mind being contacted by email, you can mark it public in your profile. Click on someone's name to get to their profile.

    Good luck with the buyback and please let us know what happens with it.

    Steve, Host
  • lakewoodlakewood Posts: 26
    :D My e-mail is now public.

    I am running again. Missing bolt on motor mount this time. Guess I am still participating until squelched or something. I will try to keep it factual only so I don't get squelched.
  • lakewoodlakewood Posts: 26
    Buy back might be tough. We will see. Fixed profile. E-mail now public.
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