a/c hissing then not working

gmraised

my 2010 enclave has had one issue after another. The current one is my A/c started hissing first use this year. Took in and refrigerant was empty yet they could not find leak. They filled it up and 2 days later, no cold air (but no hissing prior). I assume it is leak but authorized dealer said no leak. Any help?

jld9

I recently bought a used 2011 Chevy Traverse, had it for 4 months when the a/c started hissing and shortly afterwards stopped working entirely.  Apparently either a hose or the compressor is bad. I brought the vehicle into Moyle Chevy in Honeyoye Falls, NY; Rick and John were super helpful and extremely kind. John looked into the issue, as I've read negative reviews on the cooling systems of this vehicle. However, I feel the a/c should not stop working at 58,000 miles. This is an obvious manufacturing flaw and should be addressed/recalled by Cheverolet.  I am so disappointed in the product and this has ruined my opinion of the company. When I phoned the customer service call center was not helpful in the least.  

gmcustsvc

jld9 said:

I recently bought a used 2011 Chevy Traverse, had it for 4 months when the a/c started hissing and shortly afterwards stopped working entirely.  Apparently either a hose or the compressor is bad. I brought the vehicle into Moyle Chevy in Honeyoye Falls, NY; Rick and John were super helpful and extremely kind. John looked into the issue, as I've read negative reviews on the cooling systems of this vehicle. However, I feel the a/c should not stop working at 58,000 miles. This is an obvious manufacturing flaw and should be addressed/recalled by Cheverolet.  I am so disappointed in the product and this has ruined my opinion of the company. When I phoned the customer service call center was not helpful in the least.  

Hello Jld9,

I truly apologize for the outcome, and I understand your frustrations. I would be more than happy to look into this more for you. Please feel free to send me an e-mail at socialmedia@gm.com ATTN: Patsy along with your VIN, current mileage, contact information and preferred dealership. I look forward to hearing from you soon.

Patsy G
GM Customer Care