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2011 Equinox problem
sc2011equinox
Member Posts: 8
I purchased my Equinox in 2012, due to a lot of traveling I managed to run up the mileage to 111,000 miles. I recently moved SC, last weekend I took a weekend visit to Savannah GA, on the way home my Equinox dashed lite up like a Christmas tree..check engine light, service stabilizing engine power reduced. I was stranded on the side of the highway about 2 hours from home and after 1:00 pm on a Saturday which meant all the Chevy dealer service departments in the area were closed until Monday. I was forced to pay $350 to get it towed home. The following Monday I called the nearest Chevy dealer service department and I was told the earliest they could get it in would be Thursday. I called Firestone auto service and they were able to look at it right away, they ran a diagnostic and 8 different codes popped up. Their service tech determined it had something to do with a cam shaft sensor, crankshaft sensor, time chain and some other thing they aren't able to work on.they suggested I have it towed to the Chevy dealer and I was told the earliest they can see it will be Friday. Does any one know what's going on with models and how much will this cost me? I WAS a Chevy fan and up until now I loved the equinox...but depending on the outcome of this whole thing I may change my mind and tell everyone I meet to stay away...I hope Chevy does the right thing and correct the problem under warranty.
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Best Answer
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Mr_Shiftright
Member Posts: 64,481
Seems to be a problem with the timing chain guides/tensioner that is causing this.5
Answers
OMG!! it's been 19 months since my first post, I thought my equinox was "fixed". I managed to go 19 months with few problems...up until last week, March 14, 2017...THE SAME PROBLEM AS BEFORE HAPPENED AGAIN!!! Dashboard lite up like a Christmas tree..check engine light, service stabiliLink.. engine power reduced...guess what...YES IT WAS THE TIMING CHAIN AGAIN!...I had it towed to the local Chevy dealership and told it will cost $1953 this time and the warranty for the last timing chain replacement was a 12 month warranty and here we are 19 months later...my god! I've had several cars in my life (never a Chevy) and I NEVER REPLACED a timing chain on any of them...now I'm replacing a timing chain on this car TWICE...WTH?!? I don't really expect GM customer service to be much help because last time they just apologized and told me they "understand my frustration". I am writing this to warn people of the design flaw or the way GM is ignoring a design issue in their product.
It was the timing chain AGAIN, I paid the $1961 to get it fixed. When I picked it up I was told by the technician they found a chuck of metal in the housing, that must of been left over from the last timing chain repair, this might have contributed to the failure this time. the engine hasn't been worked on since the work was done over 19 months ago in South Carolina at a Chevy dealership. I've been in contact with the customer service but I doubt if Chevy will make this 'right', I would be happy if they refunded me the $1961 or at least half...
I want this to serve as a warning to anyone thinking about buying a Chevy...this will be my last one, which is sad...I really like the Equinox but if their product is going to require me to drop almost $2000 every 19 months for a timing chain it's not worth it.