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It Deserves Better Service - 2015 Dodge Viper GT Long-Term Road Test


Our service experiences with the 2015 Dodge Viper GT are unimpressive so far. It deserves more.
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As for the first dealership's scheduling, I'd have asked to speak to the manager. If they were just dropping it off, they were going to keep it for two days, and then you were going to get it back, there's no reason why it would have mattered what time you dropped it off. Someone screwed up somewhere down the line.
Chrysler's Service Quality has gotten dinged though, rightfully so, for their service lately. I know a friend of mine has a Ram 2500 Laramie with the Extended Service Plan. It's been nothing but a headache for him dealing with the ESP anytime he's had a warranty claim.
Major league sports understands and delivers tiers of service based on the buyers willingness to pay. Go to a Bears game and pay for an entry level ticket you have commensurate experience, pay for a luxury box suite and you have a commensurate level of service. Of course, everyone is at the same stadium and sees the same game.
FCA can do better.
2nd visit - to fix what they messed up in the first visit. Took it home. Coolant leak.
3rd visit - to fix the coolant leak they had created. Returned it with a vibration behind the dash that they cannot hear.. Gave up on that dealership.
Be thankful your problem is with a receptionist eating french fries.
FCA has a lot of more compelling products these days. They need to work to get service up to that level.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive