Door and Window Confusion - 2016 Tesla Model X Long-Term Road Test

Edmunds.com

Door and Window Confusion - 2016 Tesla Model X Long-Term Road Test

Our long-term 2016 Tesla Model X is confused. The car thinks the driver door is open and the driver window spontaneously goes down; then the window closes and things are back to normal.

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sxty8stang

150K for constant electrical issues.

aukraut

Makes one wonder if Tesla sourced Lucas Electrics as a parts provider........

desmolicious

sxty8stang said:

150K for constant electrical issues.

Is there any other type of issue that a Tesla can have?

daryleason

Based on the reasoning that the car periodically thinks the door is open, I'd lean towards whatever switch is used for the "door ajar" warning. I'm guessing it's like every other car in the world and has one of those physical contact buttons. If so, I'd say try cleaning it. If they've gone all "high tech" and tried to use something like a continuity circuit, cleaning might work. You wouldn't think it'd be a software issue that happens sporadically.

I am curious about how it can think it's "open" if it is software related, since I'm sure that the Tesla has automatic door locks that engage when the vehicle is moving.

allthingshonda

If the BCM is getting false information from the door sensor then it should also turn on interior lights and possibly sound an audible warning if the vehicle is moving.

craigo7

Issue is probably separate from BCM. There are a lot of frameless window vehicles now, the window crack behavior is probably managed by a third party supplied module that is always powered. I bet its an issue with that module or one of its sensors.

Mr_Shiftright

And more news from Yelp about the L.A. service center.

9/17/2016
The service centers are so backed up that I have to wait until Oct. 14th to have my vehicles issues repaired.

9/19/2016
Apparently they are so busy that they can never answer their call. Phone number keeps getting connected to Fremont. Useless.

8/10/2016
I had such a bad experience at the Tesla service center, that I don't even want my Tesla anymore

NOTE: These are 2016 reviews only. Some reviews from earlier years were better.


I hope you guys have better luck getting this fixed. Sounds pretty annoying.

Michael_M

@Mr_Shiftright We took it in randomly to have these issues addressed without an appointment in mid-August. Let's just say that was a mistake (unless we let them keep it for a month). Here's to hoping our October 5th appointment yields a problem free Model X. Moral of the story: Just because you're Edmunds.com doesn't mean you'll get anywhere quickly. Unfortunately, they're overburdened with work right now. The same can be said about the dollar amount spent on your vehicle :-)

thecardoc3

How do you feel about the backlog of this kind of work getting worse, a lot worse before it ever starts to get better? Do you now what it is going to take for any service facility to really start getting ahead of the workload? It's going to take an entire generation of technicians who are groomed, educated, and sufficiently experienced to do the work at the level that the technology in play here demands. However there is still one legacy hurdle that has to be overcome to do that and that is the career has to become one that can attract the people that it really needs in masse. The problem there is that's not going to happen until the technicians that are already in the trade start to earn wages and benefits that are at least on par, if not better than what the prospects could realize in the other careers that they are presently attracted to.

This chapter is just one facet of just how short the trade is of qualified technicians and there is no shortage of people both inside and outside of it who deserve some of the blame for the current situation. On top of that it also reveals one other important issue. As of right now with the warranty in effect the only place you should be taking this is Tesla. But what about the day when there is no warranty and an owner would like to have someone else investigate this issue? For top techs around the country this issue would be within their reach from a technical competency perspective, but without a full scan tool to access the systems involved they are powerless. http://www.nastf.org/i4a/pages/index.cfm?pageid=3823 You'll notice there is no Tesla tool listed in that scan tool matrix. Even if there was, heaven only knows what it would cost for an independent shop/technician to subscribe it. We have manufacturers now that have initial purchases for their scan tool systems that range in the thousands to tens of thousands of dollars. Those tools then require annual license renewals at an additional expense $$$$ to keep the tool from turning off.

I have to wonder just how much it would really cost for me to be able to deal with this for an owner on top of everything else I have invested over the years. It might be cheaper to buy one of Tesla's cars.........