Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Ford Escape Hybrid Prices Paid and Buying Experiences



  • Picked up my FEH Limited FWD White Suede Loaded on 8-19-08. I ordered on 4/28 In Metro Detroit. I have put about 150 miles on it at an avg of 35mpg. I seriously recommend the NAV with Sirius travel link. It is very, very, cool. The only thing I dis-like is I wanted a god-damn WHITE car. Not White Suede (although that is the only white you can get, What car company does not offer a pure white color for their vehicles? How stupid Ford.).

    Otherwise, well worth the wait, and totally sweet.
  • What's the difference between the white suede and regular white? I thought they were about the same...
  • emeekeremeeker Posts: 3
    I also ordered a FEHL on 10 may and still nothing, getting a little worried too. I ordered using the x-plan that could be a part of the delay. Also not sure if the x-plan was locked in with the old price after the AUG price increase. Does anyone have info on that?
  • White Suede is an off-white. Like a dishwater color. Oxford white (the white that ford has used for the last 20 years) is only available to fleet sales in the '09 year. It isn't hideous, it just isn't pure white.
  • fmorrisofmorriso Posts: 52
    I too ordered WS as the exterior color on my 2009 Ford Escape Hybrid Limited, back on 4/21. Before I made that choice, I walked around the dealer lot and found a Ford Expedition with a window sticker that said "White Suede" to see what it looked like, albeit in a "super-sized" Escape. I thought it looked kind of sharp, but I realize your taste is different.

    At the moment, I have the following dates associated with my VIN:
    Receipt Date: 4/21/2008
    Serialize Date: 8/14/2008
    Segment Date: 8/14/2008

    I figure I might see the car at the end of September, if I'm lucky.
  • ursacatursacat Posts: 32
    I take some snaps tomorrow of the Dash (w/o) Nav. It kinda sorta looks like to 2008.
    BTW. I just replaced the front factory speakers with some Infinity Reference. Much better Highs and Bass. Only cost about $200 installed at Best Buy. As we all know the Factory radio (09 FEH Limited) does not have the "depth" that the Mach had. My stereo guy said it has the power but no sub. I'm fine with the new front speakers. No place fo a sub woffer btw.

    Where should I post the Pic's?

  • stevedebistevedebi LAPosts: 4,098
    "No place fo a sub woffer btw. "

    Unless they changed it, there is a location for a Sub on the right rear side in the cargo area (my 2008 FEH has the subwoofer speaker there). Or maybe you are speaking of something larger...
  • ursacatursacat Posts: 32
    OK. Thanks I'll check. I assume you are talking about behind the liner. I don't want anything to show in the cab.

    I'll let you know. Also, I am back at the dealer tomorrow. Both the phone and the ipod sometimes fail to re-initialize when functions are changed. The service guy who knows Sync says there most likely is an update.

  • mgfaronmgfaron Posts: 2
    I also ordered in May - the 7th and I am getting the same word from my dealer that he has heard nothing from his Ford rep.
  • burnsvaburnsva Posts: 35
    I ordered my FEH FWD Limited (with NAV & steps) on May 8th and got my VIN on July 21st from my dealer.

    To date this is my progress:

    Receipt Date: 5/9/2008
    Serialize Date: 7/18/2008
    Segment Date: 7/18/2008
    Sequence Date: 7/22/2008
    Blend Date: 8/11/2008
    Produced Date: 8/20/2008
    Gate Release Date: 8/22/2008
    Ship Date: 8/22/2008
    Arrival Date:
    Sold Date:

    Last report from my dealer is that it is still sitting in the KC railyard - and the FORD phone system reports the arrival is now 9/11 ( :( )...However, I think this was just FORD hedging their timeline and not over promising delivery the week of September 1st because production was delayed three days - hopefully I'll see the thing next week sometime! :)
  • Thanks ursacat - I'm not sure if you have a flickr, photobucket or villagephotos account, but any of those is fine - I'm looking very forward to taking a look at your photos. Thanks for doing that!
  • It's here! Arrived at my dealer today and he is picking me up at the commuter train station tonight (in it!!!)... :shades:
  • OK. It was a busy weekend. I'll take photos this week and post on flcker.

    Couple of note:

    I am averaging about 31 around town. Not bad.

    I have pushed the limits of MS Sync (Sync my ride) and have found some minor bugs that I've been discussing with Ford. Basically, sometimes my iPod (Touch) does re-initialize properly after a phone call is ended (Blackberry 8800) so I have to resync from the Menu/USB/Sync. Not a big deal but I spoke with Ford Sync Specialist and they have alrady released a minor upgrade that we can all download via our laptop w/ the USB port. I'm holding off for another few months until v 1.1 is released.... I think it's way cool to be able to update the software/firmware myself. But I'm a Engineer....!

  • What's the SYNC update process like? Is it anything like updating the firmware on a wireless router? If a person is comfortable doing something like a router's firmware update, would they be able to do the upgrade of SYNC to 1.1 themselves?
  • I've looked on this site a number of times to get some clue about how the orders get processed. It's been illuminating. I ordered mine blind (from overseas) on 6/13 from Willey Ford (Bountiful, UT) via the Internet. I've never even test driven a standard Escape! Received VIN and order # on 8/15 with an anticpated delivery of 9/15 -9/22. So 3 months if things work to plan. My vehicle package includes the NAV system. Never had that so I'm excited. Keep posting your gas mileage info and other impressions...they do help me and others. I'll do the same when I take delivery. Ciao!
  • Where are you getting the updates for Sync? I am picking up my escape hybrid tonight and have tried to use the VIN to register at the sync website, but it will not let me.... any suggestions?
  • It will not let me register my VIN either. I called Ford late last week and they said it was a known issue and are trying to fix so we can enter our VIN's. Hell, they don't even have the 09 FEH on their website or listed in Syncmyride

  • Received my 2009 Escape Hybrid about 8 weeks ago, now have less than 2000miles on the vehicle. This is my first American vehicle in 20 years. The check engine light came on and I called the service department at my dealership.

    Spoke with a service intake person that was not helpful, was transferred to the Service Manager who told me to take the gas cap off and put it back on. I reminded him that there is no gas cap on these vehicles (he was an idiot). He offered to provide me with a rental car when I brought the car in to check out why the check engine light came on - however it was my responsibilty to pay for insurance, gas and taxes on the rental. (Only a few bucks - but it is the principle)!!! I should pay nothing - right? Got into an argument with the service manager.

    Contacted the awesome salesperson that sold me the car and they are taking care of me on Saturday - they will provide a loaner vehicle at no charge to me. The Sales Dept is covering this - not Service!

    Great for this service time - but I am very, very concerned what I have gotten myself into. The service peeps were a-holes!!!!! They were ignorant, condescending and non-accomendating. I did not pay 37K for a vehicle to be treated like crap for a problem that arose well before any scheduled service.

    Oh - my dealership provides no appointments on Saturdays -- I still need to work for a living and do the 7:30am to 6:00pm thing Monday thru Friday! I am concerned I made a mistake purchasing this vehicle.

    Comments - Anyone?
  • That's incredibly frustrating.

    Well, one thing I can say is this ... if your state has a "Lemon Law" in place, you should have your bases covered.

    In PA, if a new vehicle has a problem that is not fixed after three trips to the shop, it can be qualified as a lemon. The statute of limitations I believe says this series of trips to get it fixed must take place within the first year / 10,000 miles of purchasing the vehicle.

    If, on the other hand, they get it fixed and it doesn't come up again in the next 44 weeks or 8,000 miles, I'd say it looks like its fixed for good. A little scare, but no biggie.

    Worst case scenario, it'll be a painful couple of trips to the dealer, but they'll end up having to replace your car with a new one.


    I have a Jeep Wrangler, and it didn't start doing what is commonly know for Wranglers as the "Death Wobble" (seriously, that's what its called ... look it up on YouTube or Google it) until about 30,000 miles. I cannot figure out for the life of me what the issue is, and I have 75,000 miles on it now (after many balances, new tires, alignments, and near wrecks on the interstate). The car shakes VIOLENTLY at about 53-58mph.

    I say all that to say, if any recurring problems are going to come up, best to have them when the state has got your back - in the first year of ownership!

    But that sucks ... 2k miles and a check engine light ... that's crap.
  • Call Ford direct.
    They are so concerned about the success of this line, you will get a person that will bird dog the issue.


  • If the results are anything like my experience, calling Ford direct wont help. My little story...

    I have some problems with my reverse sensors in my 2009 FEHL. They seem to work intermittently. Sure enough, I backed into one of those ~3ft poles that are often in front of a telephone poll to protect it but the sensor even made a single noise. And of course, you cant really see those short poles out of your mirrors. Even worse, I hit DIRECTLY on the sensor. The damage was enough to warrant a new bumper. About ~$650 worth of damage at retail, probably half that at dealer cost.

    I tried to get warranty coverage on this or even some sort of middle ground solution like them fixing it for me at dealer cost (since it really is my fault). But my local dealership would have no part of it even though they get fault codes when testing the sensor. It was rejected some team called Digital Imaging. I ended up calling Cust Support and they said they couldnt override Digital Imaging. After going back to the dealership to find to try to find an escalation path, I found the service mgr to be evasive and generally unwilling to help. I tried to get any contact information for Dig Imaging or a Zone Rep or anything and she wouldn't do it. She wouldnt even give me a name to reference in my complaint letter I am writing.

    It is a shame... The sales experience at the dealership I bought from (in Longmont CO) was awesome. The service and support sucks big time at my local dealership.

    Does anyone know what Ford office(s) would be the best to my letter to???
  • Thanks everyone that has responded.

    I would hope that Ford would do all that they can, seriously something needs to break for the American Car Dealerships. I had hoped that they had changed since my last American car purchase - about 20 years ago. Guess I should have stuck to a foreign car. Sucks for America!

    Thanks - please keep your stories and hopefully positive solutions coming!
  • To Concerned,

    I would first, calm down (always a good idea) and have service make sure the sensors dealership documents the fault codes. This will go a long way to building a cae for a claim or at least a reducion of cost for the damage. I am not an attorney but found over the years that if you follow protocol the dealers will cut you a break.

    First, if the sensors were not behaving properly they should probably cut you a "big break'. Sensors or not it's still your responsibility not to back into something ) - (obvious but unfortunate.)

    I have found calling Ford nothing but a pleasure dealing with the new 09 FEH. I just called into the general number. My take is that Ford should fix at cost. But that's just my opinion.
  • @ursacat-
    I am actually pretty calm about this now. This was a 4 week saga of going back and for with the dealership and Cust Relations. But it is pretty much over now. I got the final rejection from the Service Manager last week. I did jump through all of their hoops and it really didnt get me anywhere. Supposedly the Service Mgr even called the Regional Zone Rep.

    You are right that it is ultimately my fault as I noted in first post. As I also noted, I was at least hoping that they would cut me a break but they did not offer anything of the sort. I am mostly disappointed in the "pass the buck" attitude of the dealership.

    Dont get me wrong though... I still love my 2009 FEHL
  • Send me your e-mail, contact info. I will put you in contact with my dealership here in No. Ca. Perhaps they can offer some advice.
  • I think I was one of the first to receive my FEHL in July. So far, I have over 3000 miles on it and have averaged 33.2 miles per gallon on my last 3 tanks. I live in the mountains so it's a little hard to keep it in EV mode when going uphill. So far, it has been awesome! No problems at all.
  • this is the latest, once I here that it is working I will let you know.

    2009 Lincoln Mariner, Mercury Milan, Ford Focus and Ford Escape/Hybrid owners wishing to create an account and register their vehicle with the website may receive an error message. There is nothing wrong with the VIN# or the Sync System. The Sync web support team will correct this condition in the very near future with a web-page update. We apologize for this inconvenience and thank you for your patience.

    Question??? Can we starrt a board on 2009 FEH Owners Experiences?

  • I ordered an 09 Escape Hybrid on May 14, 2008. I was told that since the dealership where I ordered my escape hybrid was one of the Southeast's largest volume sellers dealership, I should expect my escape hybrid in September. Well, September is here and no Escape... Long story short, after many conversations with my high volume dealer, I was told to expect my escape hybrid at the end of November 08... Days later, the sales manager told me that my order has been pushed back to January 09. Anyone else having this issue? Anyone else been given the run-around about delivery? The ford dealership is located in Raleigh NC... Any suggestions?
Sign In or Register to comment.