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2013 ES 350 Actuators keep breaking
We have an 2013 ES 350 and the actuators keep malfunctioning. We bought the car brand new. It happens on all 4 car doors at different period of time. The first one broke within the first year of owning the car. Then each year 1 or 2 will break and the dealer replaced them for free. We just purchased an extended warranty since the warranty period just passed. Lo and behold, 2 of the actuators broke again.
The dealership repair shop says that since the car gets locked and unlocked multiple times in a day, we are putting too much stress on it. Well, this Lexus is only used for local commute. We have another larger car (Acura) that we use more often to shuttle kid to and from sports every day and weekend, yet that other car didn't have the door lock issue. We owned several other cars before (Ford, Honda, Nissan) for longer time frame and none of them had this problem. This is the first time we purchased a Lexus. I read that the Lexus actuator mechanism is made of plastic so it breaks easily.
Does anyone have the same issue with their actuators? Is this a common Lexus issue? Thankfully it is under warranty now since we bought an extended warranty. But is there a better way to fix them so we don't have to bring the car in to be fixed every year for this same issue?
The dealership repair shop says that since the car gets locked and unlocked multiple times in a day, we are putting too much stress on it. Well, this Lexus is only used for local commute. We have another larger car (Acura) that we use more often to shuttle kid to and from sports every day and weekend, yet that other car didn't have the door lock issue. We owned several other cars before (Ford, Honda, Nissan) for longer time frame and none of them had this problem. This is the first time we purchased a Lexus. I read that the Lexus actuator mechanism is made of plastic so it breaks easily.
Does anyone have the same issue with their actuators? Is this a common Lexus issue? Thankfully it is under warranty now since we bought an extended warranty. But is there a better way to fix them so we don't have to bring the car in to be fixed every year for this same issue?
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Comments
So Lexus is saying to NOT use your door locks? Really. Ok, now that I can get up from laughing...
That is a new one on me. Guess Lexus is off my list of vehicles to look at. LOL!
I'm sorry, but I would find another dealer.
Seriously.
It is common with Lexus, so much I know there are a few techs have youtube videos on the replacement.
Since you said you have the extended warranty, is it an aftermarket one?
If it is, check with your Toyota dealer and see if they honor it.
Most likely, they will do a better job at dealing with your concerns, since Toyota makes the part and probably has an updated part.