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Stories from the Sales Frontlines

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Comments

  • exb0exb0 Member Posts: 539
    link title. OK, there were "due to brake problems that have caused a number of crashes." No loss of life as far as we know.

    They realized something was amiss and immediatly reacted.

    Here is chronology in my case. Purchased the van in February of 07. Summer of 07 my dealer had three attempts, with participation of Honda corporate, to fix the problem. The brakes worked fine for six months after that. In May of 08, my lawyer files a law suit. In September of 08, Honda corporate inspects the van and declares it is working as designed. Winter of 09 Honda issues a TSB describing this problem. Spring of 09 they settle the law suit.

    Therefore, the problem was reported to Honda at least 2.5 years ago. They admitted to this issue a year ago, and only now they are issuing a recall. Is this what you call immediate reaction to a safety problem?
  • boomchekboomchek Member Posts: 5,516
    edited March 2010
    I saw the Mega Factories show on National Geogrpahic TV about Rolls Royce factory.

    Their pinstripes are all hand painted on by one guy who apparently (according to him) is the only one that knows how to do it properly without machines or lasers or any fancy tools. Just his steady hand, a brush and a good eye.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • isellhondasisellhondas Member Posts: 20,342
    Oddball problems can be very hard to diagnose.

    A spongy pedal doesn't prevent the car from stopping and it comes on gradually.

    I'm sure it'll get fixed once and for all not that they had identified what, exactly was happening. They will recall a lot of cars that never had a problem and that's a good thing.
  • houdini1houdini1 Member Posts: 8,351
    That brings up another question. If you are taxed if the sell a car for a profit, shouldn't you also be able to claim a loss if you sell at a loss, which is the case almost 100% of the time?

    2013 LX 570 2016 LS 460

  • graphicguygraphicguy Member Posts: 14,120
    boom....funny stuff.

    I agree. A good indy mechanic is hard to find. I'd put mine up against any of the guys in most dealer service depts.
    2024 Kia EV6 GT-Line AWD Long Range
  • 8sparkplugs8sparkplugs Member Posts: 111
    Where is Jmonroe?
  • houdini1houdini1 Member Posts: 8,351
    edited March 2010
    He must be on an extended furniture shopping spree !!

    I expect to see him post a picture of a dining room table strapped to the top of his Genesis any day now. :)

    2013 LX 570 2016 LS 460

  • jipsterjipster Member Posts: 6,296
    Where is Jmonroe?

    He's joined the dark side... become a "lurker". :surprise:

    He's logging in, just not posting. Last post was back in mid January. Maybe, his wife is punishing him for buying cheap living room furniture. Or, he is on a self imposed sabbatical for trading in his "Genny" for a Kia Rio SS.

    We know you're out there jmonroe... what gives?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • isellhondasisellhondas Member Posts: 20,342
    Someone piss him off?
  • lemkolemko Member Posts: 15,261
    The old Stanley garage door opener on my MIL's house is on the fritz. The door won't close completely. I remains open by about 3/4". Wassupwitdat?
  • isellhondasisellhondas Member Posts: 20,342
    Since I no longer work for Stanley I can't help you.

    We must be lucky. Our house is now 23 years old and both of the Stanley openers still work fine.

    Anyone ever have a garage door spring break? That's a real attention getter!
  • jayriderjayrider Member Posts: 3,602
    I'm old enough to have several break. The most memorable one was in a house with the garage under the bedroom. 3 am. Wasn't late for work that day although lifting the door and bracing it with a 2X4 was fun. I was young and strong back then. Dang those doors are heavy without the springs.
  • houdini1houdini1 Member Posts: 8,351
    edited March 2010
    Yeah, we lived in our old house for 26 years and managed to live thru several, and this was before there was a safety cable.

    If someone had happened to be standing in the wrong place I actually think they could have been killed.

    Our new house has an entirely different system that looks safe.

    2013 LX 570 2016 LS 460

  • isellhondasisellhondas Member Posts: 20,342
    edited March 2010
    Years ago, I heard a tremendous crash from the house across the street from us.

    The owner came running out.." What the &%$# was that?"

    I told him I thought it had come from his garage. We went to investigate.

    A spring had broken. It had bounced off of his restored 1948 Ford, damaging a fender and it impacted his washing machine in the garage.

    Had someone been standing there, there is no doubt they would have been seriously injured. The washer looked like a car had hit it going 20 MPH!
  • graphicguygraphicguy Member Posts: 14,120
    anyone ever have a garage door spring break? That's a real attention getter!

    Shore is. Even worse, I tried to repair it myself. Won't try to do that......well....ever again.

    Ended up buying a LIFTMASTER with a belt drive about 10 years ago to replace a Stanley. I don't even think I've even changed the batteries in the remote, yet (as soon as I say this, it'll die on me).
    2024 Kia EV6 GT-Line AWD Long Range
  • houdini1houdini1 Member Posts: 8,351
    LOL, I repaired mine too. Those new springs are rather stiff aren't they ! :)

    2013 LX 570 2016 LS 460

  • graphicguygraphicguy Member Posts: 14,120
    houdini....just a "wee bit" stiff.

    I was married at the time. I remember my former spouse listening to me use words that would make a sailor blush trying to fix it. After 2-3 hours of that, she came out to the garage so I could hear her call the garage repair company, over my protests.
    2024 Kia EV6 GT-Line AWD Long Range
  • tallman1tallman1 Member Posts: 1,874
    Anyone ever have a garage door spring break?

    I've had a couple go. I had to change my shorts on the first one.

    My current house has a huge, solid wood, double garage door. It broke one morning as I was about to leave for work. There was no way I was going to be able to lift that door. I had to do it in stages:

    Crowbar to lift it enough to slide a 2x4 underneath, gradually add more until I could get my car jack under it, jack it up enough to get a big, iron kettle in there, and so on. I finally got it high enough that I could lift it the rest of the way. Very expensive to replace too... but that story would take days to tell. :sick:
  • driver100driver100 Member Posts: 32,587
    Where is Jmonroe?

    His Gennie must be about 1 year old now.
    He's probably doing a real good detailing job on it for it's anniversary, then he'll be back.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • mac24mac24 Member Posts: 3,910
    The old Stanley garage door opener on my MIL's house is on the fritz. The door won't close completely. I remains open by about 3/4". Wassupwitdat?

    There will be two adjustment knobs or screws on the back of the motor box.
    One will control the point at which it stops closing and the other controls the amount of pressure it will take before reopening. This second one is a safety device to prevent the door crushing anything that may be under it while it closes.
    Current codes also require an infrared sensor to reverse the door action if anything passes beneath it while it's closing (belt and suspenders).
  • houdini1houdini1 Member Posts: 8,351
    While we are on the subject of springs, has anyone with a little hair on their chest ever used one of those "Charles Atlas" type spring exercise things that you stretch out across your chest? Ouch !! :mad:

    2013 LX 570 2016 LS 460

  • stickguystickguy Member Posts: 53,330
    had one go once. Heard a bang and went to the garage to investigate.

    saw the spring swinging back and forth, about 1' from the side of the Nissan van we had bought about 3 days earlier. Thankfully they did not touch!

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • snakeweaselsnakeweasel Member Posts: 19,592
    but I believe the key gives all kinds of diagnostic information.

    I would think that the cars on board computer would have that information. Also it would be a better source since if there are more than one FOB then both FOBS won't be with the car all times.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    Bicycles break,

    Yeah but if you have any mechanical ability and a few hours you can fix just about anything on a bicycle.

    The problem is that most engines for bicycles are not able to propel the bike well after a short time.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • sterlingdogsterlingdog Member Posts: 6,984
    This happened to our 30 year old garage door last month. Our alignment was off about an inch. I called the repair service who fixed it in about 15 minutes for a $65 service call. The repairman said that this can happen at any time, even with new doors. Go ahead and bite the bullet. Call the repairman and get it fixed.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I hate for your FOB to go through the agitation, soap, and water in the washing machine. Place a sticky note on the knob on your washing machine. Write these two words on it: Remember FOB!

    My niece ran her cell phone through a complete wash cycle a few months ago. It still works!

    Richard
  • mac24mac24 Member Posts: 3,910
    edited March 2010
    Richard64, after seeing some of your previous posts I thought you might be the one to point out that it's just a noun like any other, and doesn't warrant capitilization.
    The letters don't individually stand for something, it's just a fob...like a watch fob, a fob pocket, and as is being discussed, a key fob or car fob. :)
  • imidazol97imidazol97 Member Posts: 27,671
    >Someone piss him off?

    Here on Edmunds? Could that kind of thing happen? :P ;)

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • imidazol97imidazol97 Member Posts: 27,671
    >her cell phone through a complete wash cycle

    I washed mine a few months back. A key is to take out the battery and never turn them on until they're dried. Put them in rice and let them stay there.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • explorerx4explorerx4 Member Posts: 20,723
    i have had springs break on 2 occasions, both in the middle of the night.
    first time i had no clue what the 'bang' was until the next morning.
    the next time, i knew exactly what it was.
    i have also installed 3 garage door openers.
    when installing the one at my mother's i was almost electrocuted.
    fortunately for me, i survived and have been able to buy a few new vehicles since then :)
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • fezofezo Member Posts: 10,386
    Nothing like the loud noise at night and jumping up with "What the hell was that??!!??" In my case we had a dead pine tree in the yard that I kept meaning to call and have taken care of. Then there's this tremendous noise and I sart with teh "what was that" when I realized I knew exactly what it was.

    I was very fortunate. The tree could have caused damage in a thousand ways. It landed in the one spot where there was nothing to hit except the ground.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • explorerx4explorerx4 Member Posts: 20,723
    when we built our house, i had them take out a bunch of trees that i felt were within 'range' if they toppled the wrong way.
    12 years later, there is one that has me concerned.
    i'm not sure if it is 'my' tree or the town's.
    maybe i should buy one of those new stump pulling pick'em up trucks.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • nyccarguynyccarguy Member Posts: 17,490
    I know a lady who drives a previous generation CTS & got locked in her car in her garage (& she's claustrophobic).

    One of my close friends is a door man in Manhattan. A tenant of his pulls up in a Caddy (CTS or STS) & is clearly inebriated. Stumbles out of the car, and slurs to my buddy "you got to park this for me, there ain's no way I can parallel park without hitting anything. So my friend parks the car & locks it, then pulls on the handle to check to see if the door locked & it opened. He tries it again and again. Going in through the passenger side, manually locking the door, & trying to pull it...it opened again. Finally called me up & not in a good mood - I tell him about the key fob. Lock the door, put the key inside the building, & then walk out to check the car...AHHHHHHHHHHHHHHHHH.

    BMW's keyless go actually requires you to put the key in the ignition every so often to charge the battery in the FOB.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • bolivarbolivar Member Posts: 2,316
    Yea, I had one of those set of springs with just a huge spring up in the corner of the ceiling and a small chain running down to the pivot arm. One broke, flew over a relatively new Corvette and hit the inside of the door, then snuggled down in the floor. Didn't touch the car, but left a perfect imprint of the 4 foot spring hitting the door sideways.

    All my current door have the springs with the steel rod thru the center of the spring. These still break, but don't go anywhere, just unwind.
  • sterlingdogsterlingdog Member Posts: 6,984
    I have FOB in all caps because the letters stand for "Frequency Operational Band".

    Richard
  • driver100driver100 Member Posts: 32,587
    I have FOB in all caps because the letters stand for "Frequency Operational Band".

    I think you are making that up :P

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,587
    From wikepedia the meaning of a key fob:
    A key fob is a generally decorative and at times useful item many people often carry with their keys, on a ring or a chain, for ease of tactile identification, to provide a better grip, or to make a personal statement. Key fobs are often called "key rings" or "key chains" in colloquial usage. The word fob may be linked to the low German dialect for the word Fuppe, meaning "pocket", however, the real origin of the word is unknown.
    key fob

    But the word fob looks silly and looks much better when it is written FOB.

    In some online dictionaries both spellings are acceptable.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • mako1amako1a Member Posts: 1,855
    I had an appointment for my first oil change at 4PM. I was the only customer in the store.

    Just feeling around to see if any progress had been made on the UA problem.
    Customer service rep turned me over to the GM who wasn't busy. He told me that section 5 (I think) which encompasses 5 or 6 states in my area had zero incidences of UA.

    There were a couple other cars in the service area, but no other customers.
    I told him this was my third Toyota and how I figured the chances of my car having an accelerator problem were about as remote as hitting the lottery.

    He obviously liked my attitude and said since I was a loyal customer my oil change was on the house. I asked the service guy to leave my gas pedal alone until Toyota figured out the real cause of UA. He agreed, even though I had a survey and recall notice sitting in the passenger seat.

    An hour after arriving home I got a call from Toyota. Guy said he was a Toyota rep inquiring how my first service went. I asked where he was (in the dealership) I had just come from an hour ago. Then he admitted he was in Fresno, CA. Talk about quick response!

    I told him everything was fine. He asked me what I liked about my visit. I said the lady service writer was a hoot. He said he'd pass that on to the dealership.

    I usually get my service done by my local indy guy. (read GGs excellent description of his guy-mine is the same). I just wanted to get the info first hand from the dealer if there was any on the UA problem. None found. I feel better.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • tjc78tjc78 Member Posts: 16,944
    Mako,

    If this makes you feel any better I owned an 06 Avalon that in the 3 years and 35K I owned it had no problems with UA.

    My Mother's 09 Camry, No UA
    Best friend's 07 Camry, No UA
    8 (yes 8) 07 Camry's driven by our salesmen many with almost 100K on them no UA.
    Also have friends with various Rav 4s and Highlanders with no problems either.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic

  • driver100driver100 Member Posts: 32,587
    how I figured the chances of my car having an accelerator problem were about as remote as hitting the lottery

    Actually, you would have a much better chance of winning the lottery.

    It was a very good story though, and nice of them to give you a free oil change. Sales are probably down alot at the dealership, it is really too bad.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • graphicguygraphicguy Member Posts: 14,120
    mako....I think your Avalon is a fine car. And, as you say, the likelihood of you every having any UA issues with it are pretty minuscule. My biggest issue with Toyota in all of this revolves around the their general dismissal of customers problems. And, that they seemingly tried to skirt U.S. regs for safety (the infamous Mr. Inaba's slide presentation ballyhooing how much money Toyota saved by doing so).

    Your experience with your Toyota dealership gives me a more positive feeling. But, as I had hoped, Toyota overall needs to make their current customers happy. It sounds like they're trying to do just that.

    I'm hopeful that all of that is behind them. It was certainly a costly lesson learned....but it seems they did indeed learn it.

    I'm betting the Avalon is going to give you years of trouble free service, and you'll continue to enjoy it.
    2024 Kia EV6 GT-Line AWD Long Range
  • lrguy44lrguy44 Member Posts: 2,197
    I was in at my Toyota dealer earlier this week. We were toying (no pun intended) with the idea of trading the Highlander for a Venza. We decided against it, but I got a chance to chat with the GM. Sales took a hit for about 2 weeks, but are now back to normal. In fact, last week was a "killer" week. In our local paper, the Honda recall was on page 8 as opposed to the Toyota headlines.
  • boomchekboomchek Member Posts: 5,516
    Glad to hear you feel more comfortable with your Avalon. Trading it or selling it now would mean you'd take a big hit in depreciation. It's a nice car so enjoy it while it's still fairly new.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • boomchekboomchek Member Posts: 5,516
    I like the Venzas. I think they're so much more nicer looking than the Accord Crosstour that's supposed to be competing with them.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • fushigifushigi Member Posts: 1,459
    Actually, you would have a much better chance of winning the lottery.

    FYI: Not even close.

    Powerball odds: 1:195 million
    Megamillions odds: 1:175 million
    Illinois state lottery odds: 1:10 million
    California SuperLotto Plus odds: 1:41 million

    Since 2000, Toyota has sold something around 25-30 million vehicles worldwide under the Toyota, Lexus, and Scion badges. I'll use 30MM as the larger number benefits Toyota.

    As of March 4 there were 60 UA complaints from people after their cars got the supposed fix. To be clear, 60 cars that were fixed by Toyota have subsequently experienced the UA problem.

    That alone makes the odds 60:30 million or 1:500 thousand or 20 times higher than winning the Illinois state lottery. Once you add in the other vehicles that have had the problem - all vehicles for which a complaint has been filed - the odds of having a UA-affected get higher and higher.

    For that matter, even if a good portion of the complaints were false (people after their 15 minutes of fame, the paranoid, or what have you), the odds of a UA problem would still be "better" than winning a lottery. And note that I'm being extra-generous to Toyota by counting vehicles from 2000 forward while the recalls & investigations have thus-far been 2004 and newer.

    A better comparison would be the odds of getting struck by lightning, currently estimated at 1:500,000: http://www.lightningsafety.noaa.gov/medical.htm
    2017 Infiniti QX60 (me), 2012 Hyundai Elantra (wife)
  • graphicguygraphicguy Member Posts: 14,120
    edited March 2010
    lr...around me, Toyota dealers are really discounting steeply....probably more than I've seen in.....well.....ever. The Toyota dealer nearest to me is less than a mile from my Acura dealer. They're doing a lot more on the used side than the new side. Last time I was over there, my son was looking at Scions. They were pretty frank is stating they'd been hit pretty hard on the new side, which was why they were loaded up on their used lot.

    I don't know if any of that's changed. But, if you're in the market for a Venza, I'd think now is the right time to swing a really good deal on one.

    Quick update on my former Tahoe....went to my Acura dealer last night so my sales person could complete his "new owner" presentation to me. Didn't really need it, but it's something he has to do.

    Tahoe has been sold.....by my sales person, no less. He said one of the other sales guys was driving it as his demo. It was parked around the side with dealer tags on it. A guy who was having his Acura serviced saw it....test drove it, bought it. I should have asked about the details. Not sure they would share them with me, as it's really none of my business. But, I'm glad they were able to turn it quickly. And, that someone got a very nice used Tahoe that had served me well for years. It certainly didn't stick around on the lot long.
    2024 Kia EV6 GT-Line AWD Long Range
  • fezofezo Member Posts: 10,386
    Well, long odds nonetheless.

    Even without your expert analysis I can tell you my odds are certainly much better for getting struck by lightning or caught in a runaway Toyota than hitting the lottery but that's just because my luck frequently runs that way.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • isellhondasisellhondas Member Posts: 20,342
    There is a HUGE difference between a "complaint" and reality.

    I think it's a "me too" thing at this point.
  • lrguy44lrguy44 Member Posts: 2,197
    I do not like the CrossTour look either. We are going to hold pat on the 08 Highlander for a couple more years. My wife did not want to sit lower. I think we will wait for a Certified LR4.
  • fushigifushigi Member Posts: 1,459
    While it's true that not all complaints are made due to defects, some are. Dismissing the complaints as people seeking their 15 minutes of fame does nothing to help when a legitimate problem exists.
    2017 Infiniti QX60 (me), 2012 Hyundai Elantra (wife)
This discussion has been closed.