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Almost bought from here this month but decided that the used vehicle was just too expensive for what I was getting. They lowballed my pristine trade in but at least I had a low price where I could base everything else on. I also liked the sales guy I dealt with even though he was leaving for a better position somewhere else.
All in all, they have a good wide selection but am glad I bought a new vehicle where I did.
2015 Audi A3 (wife) / 2015 Golf TSI (me) / 2009 Nissan Versa SL Hatch (daughter #1) / 2008 Hyundai Accent GLS (daughter #2)
I purchased a car from Carmax this past Saturday. I had it transferred and when they called to say it was in, I went immediately to look at it. Had I known before I went that once I stepped on the lot, I either had to buy the car or they would re-list it, I would have waited to go see it until I had my financing and own mechanic lined up. I drove the car and loved it. Knowing that they had a 5 day return policy and that I could switch my loan after purchase, I went ahead and bought it. On Monday I took it to my own mechanic for a once over and he said that the car was in rough shape. It only had 28,000 miles on it and already needed a new clutch. It also was out of alignment and that there was evidence that the car had been run hard. He suggested that I return the car because he saw nothing but problems with it. Carmax was wonderful regarding the return. I will give them that, but I don't understand how someplace that claims to be so picky about every car they put on their lot missing something as basic as needing a new clutch and the alignment being out. I informed them of everything that my mechanic found wrong with the car. To my surprise, the next day, there was the car re-listed on the internet. I don't believe for one minute that they fixed anything with the car. They put a car back on the website fully aware that it had issues. The buying/return of the car was simple and straightforward. I was even considering looking for another car through them, as long as I had an independent mechanic check the car over, but after I saw that car re-listed, I don't trust them at all.
I am not one to leave reviews on forums but my last purchase through Carmax has completely changed their image and brand I was loyal to. I purchased a 2008 Porsche Carrera from their Las Vegas location this past April. The car was beautiful but had minor items that needed to be fixed, to be exact
the headlights needed to be adjusted, the rear bumper was lose, and the passenger seat rail was not functional.
It took me two weeks to be able book an appointment for the items to be repaired under their "30 day warranty" period. Once I had the appointment, I was promised my car back within one week. Two weeks and four days went by and I was still waiting for them to return my vehicle. I reached out to my service advisor but she advised me Porsche needed to complete their repairs. Out of frustration I called Porsche my self to come to find out the car had been finished three days prior to my call.
When I received my car back and had driven home, I noticed a dent caused by a vehicle door that was not there when I initilly dropped my car off. I immediately contacted my service advisor to discuss this and left her over five voicemails in a span of 5 days but have not heard back from her. I tried contacting their corporate office via email several times and completed two customer satisfaction surveys that were emailed to me and I still have not heard from anyone at Carmax.
It is very unfortunate that a company that has such a great edge in the auto industry has such a bad level of customer service and focus.
I have bought 4 cars from CarMax, and had good experiences with the people and they made it pretty easy. They charge too much for the licensing fees, but it is convenient for them to get your tags. My biggest complaint is with the Service Dept., they are not open on weekends and are actually very limited in their knowledge of various vehicles. They are not quick to get back to you, and if it's under their warranty they think they can keep it for two weeks.
"Used car sales company CarMax is under intense scrutiny over the safety of cars it sells, as auto safety and consumer organizations have filed a petition to the Federal Trade Commission (FTC). If supported, the petition would compel CarMax to cease advertising its cars as quality inspected and certified as long as recalled cars are sold unrepaired."
Groups Attack CarMax Over Selling Recalled Cars (automobilemag.com)
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